Recent Reviews from AutoNation Ford Westlake

Went in for servicing and they went above and beyond to fix a small paint imperfection caused by a non caring, selfish and cowardly motorist...Gratis! Highly recommended services. Thank You!!!

This place has AWFUL customer service. My car had a recall and the lady on the phone said "don't worry about that recall, if you aren't having a problem then you don't need it fixed." This is the second time I have had an issue with warranty work. The first time, they told me the work was completed when in reality, the service people just diagnosed the issue. Then they told me they would call me when the part was in. Well, never called me for three weeks until I called and they forgot about it. Luckily I live close to Nick Mayer and they are great. Don't bother with this place, they don't care

I was leaving from Ohio going back to Georgia when my engine light came in. Called, went to a few Ford dealers and they were all “booked”. I went to AutoNation, explained I was leaving for Georgia, they took me right kn, analyzed the problem, fixed the problem and I am now back home with no problems. MIKE in their service was very helpful and courtesy. Thanks to everyone at AutoNation Ford in Westlake

This is a nice place. Clean and people working there are pleasant. That said, an hour and a half for an oil change and tire rotation is way too long. The last time I went there (last week), this time for an oil change only, it still took an hour and a half. Again, service center staff there are super nice but whatever goes on back where the work is being done is beyond slow.

shorthanded was told I could get a ride home waited almost an hour an half for someone to take me home while car being serviced. Finally after complaining twice someone took me home. They did pick me up to go back to dealer pretty quick. Also not happy had a 10% off coupon lady said must present at time of bringing car in told her I did and she refused to give me the discount. should of been about 11.99 I understand not having the staff everyone is shot staffed now and they were nice. However was a little peeved because she wouldn't honor my coupon!

Consistency every time I visit!

Consistently provides great service. Gets you in quickly. Staff knowledgeable and courteous. Facility is very nice. Repairs are well done. Will continue to use this dealership for maintenance and repair.

Took a little longer because of wrong parts were delivered . Work to vehicle seems good, no issues

The young lady service rep. was awesome. She presented herself & autonation very nicely. The mechanics did a very nice job!! Thanks again Miss M.

The shuttle driver was great!! Work was completed in a reasonable time

Very professional and friendly and fast,Dave Solomon is the best....thank you luv my Cadillac !

They will take good care of you and help you with whatever you need.

For my 100,000 mile check up on my 2013 Ford Fusion Hybrid, they checked everything and did exactly what they said they would there were no surprises and it was done on time They have cared for my car since the day I bought it new. RS

Worst experience ever,2 hours for an oil change and had to make the appointment 9 days in advance.

They are professional and honest. The staff always put me at ease, the best deals are worked out. I love my New car Sales lady Janet Zanko. She won't put me in something that's out of budget. I love AutoNation Ford Westlake! I won't go anywhere else...

The sales guy was great. We like the vehicle we got for our daughter. But when the time comes for the paperwork, that's when things get shady. They lump tax etc into the final price in the paperwork. It wasn't until I got the title that I saw the actual price paid for the car. After I deducted the warranty cost, doc fees, title/reg fees, there was an $800 overcharge. When I contacted them to find out why, I was told that it was an "appearance protection" fee that was applied to the car to protect the interior from spills and stains and the clearcoat from peeling or chipping. This is something we didn't ask for nor agreed to. I have always been loyal to businesses I deal with until I feel they have done me wrong. I doubt I will be doing anymore business with AutoNation since they didn't seem interested in making things right.

Ultimately, it was a good experience.

You got wrong part in and you did not fit my car. I still awaiting from you let me know when the part for my car available?

Didn’t have part ready, wrote up invoice incorrectly, over charged bill and not able to issue refund. Not happy, will now be going elsewhere for service…

I have been a long-time customer of AutoNation Ford Westlake and have always received excellent services from them. I have always been treated respectfully and courteously. I have been made to feel like a valued customer. I have bought many cars from them, and I have always taken advantage of their services provided to me by the service center. I highly recommend them to others hoping to have a positive experience with purchasing a car and having terrific car maintenance and repair services.

This place is a joke. You go in to look at a used car and they tell you it’s sold without even taking a look at the information you bring in then they contact you and say they have it but it’s going through a safety inspection and then when the safety inspections supposed to be done they tell you it’s been sold even though you couldn’t look at the car prior. This place is a scam straight and simple, you better believe they offer to show other cars just never the one you wanted. Buyer beware this place is shady!!!!

I had a prior horrible experience with the service department but after getting a new vehicle from this dealer I decided to give them another chance. Bad decision. Went in for an oil change, got a call 3.5 hrs later that they had the part to fix a recalled item and that they had already started the work. Come 6p.m. I hadn't heard from the dealer so I called. They were closed for the day AND STILL HAD MY CAR!! I had to get the sales manager to go to service to get my vehicle for me. I told him and the finance person that I was upset and wanted the service manager to call me the next day. I'm still waiting for the call almost 3 weeks later. If I could give a zero I would. Absolutely unacceptable to close shop, and never communicate that my car would be there overnight for an oil change that should have been a 45 min. service, tops.

I made an appointment for my 17 year old son For an oil change on his car. when he got there they said he also needed other things done? It ended up costing me $150.00! He did not know any better! They should have called me for additional work being done! So watch if you send your child up to get an OIL CHANGE!

The people are very friendly, the technicians are fantastic. They have taken the best care of all my vehicles for over 30 years.Down side is I asked if there were any coupons out and they said they didn't know. 3 days after my service I received a coupon that was only good for 20 days. Just a little disappointed. On a side note; the body shop is fantastic also. Paul is FANTASTIC!

I was in an e trembly bad situation with my vehicle and there was no help to be had from the previous dealer or Ford customer service. Dean from Auto Nation reached out to me and did everything possible to assist to make everything right. He nor Auto Nation had anything to do with the original problems but they made everything right and I am one happy customer. Thank you Dean @ Auto Nation Ford Westlake.

I have always had excellent service from Auto Nation. Recently I had a safety issue with my tire. Mike took care of me promptly and the problem was fixed quickly. I am thankful for such great service once again.

Melissa in the service department was extremely helpful and knowledgable!!

Melissa made my service experience wonderful! Everything was explained, the service was finished on time, and I was very happy with the results! I highly recommend AutoNation Ford Westlake. They have amazing customer service!

Thank you so much for the quick service. Kevin was super helpful and super knowledgeable. I appreciate the wonderful customer service!

Mike took care of my request, I have everything I need. I recommend AutoNation Ford Westlake service department.

everyting was easy and fast

When it comes to service, there is no place like AutoNation Westlake. We have purchased several cars from here and have them serviced here also. Barry and his team, are outstanding.. My service advisor as usual was Jason and like usual he was the best. Karen also helped with my service needs and as always she made sure that transportation needs were met and as usual, I greatly enjoyed the ride. Truly, there isn't a dealership like AutoNation Westlake. If you need service on your Ford, I recommend going there, after all, if they were not great, I wouldn't be traveling over thirty miles for an oil change when I could go three or four miles to another Ford dealer or two miles to a local garage. Obviously, AutoNation must be the best. If you are looking for a new car, I highly recommend you go to Westlake and see how great their dealership is. Indeed, they are the best!!!

Brittany Brown was a pleasure to work with! She single handedly took a bad experience and made it a positive one! Thanks Brittany!

I love the used car I purchased from AutoNation Ford Westlake. Customer Service was great. They worked with my less than perfect credit and did not make me feel out of place because of it. I have to have some work done on the car and the service department was extremely helpful getting me set up to bring the car in. I was extremely nervous to trust a dealership again because of previous experiences but AutoNation has me feeling comfortable and safe with my new purchase.

Proceed with caution, scam likely. I was interested in an Edge I had found online for a reasonable price. After a few days of back and fourth via email with Robert (goes by Adam) I made the decision to make the 2.5 hour trip to this dealer to look a the car. Upon arrival you'll get the typical give me your drivers license we'll make a copy and here are the keys go test drive it. Obviously, most people will be excited and happy to be in a car they've been interested in buying, so, after you're done with your test drive you might be in a state of bliss and joy and not pay attention to your paperwork. I happened to get the "Appearance Protection" warranty tagged onto the car I was interested in. After asking about it I was told it was something that every car comes with and there is nothing that can be done about it, it's a must purchase. Now I'm already ticked off since this was something that could have been told to me before I made the trip, but I digress. After reading the fine print all 3 of their extra warranties (Appearance, Tire/Rim, Mechanical) all 3 clearly state that they're OPTIONAL! After I pointed this out Adam he went away only to come back and double down on the lie, no apology, no removal of the scam warranty price addition but instead I was told that it's something that's already been purchased and paid for by the dealership hence I must purchase and pay for it. I don't know about you, but, just because you purchase something doesn't mean I have to pay it. That's on you, that's your decision, I'm not willing to pay for the things you're purchasing nor do you have the right to simply assume your customers want extras before asking them. Make sure you're being very clear and ask very detailed questions, even go as far as asking things to be emailed to you before going here. They'll try to scam you with their warranties, don't fall for it.

I made an appointment to have the driver side air-bag recall taken care of. My appointment was at 9:30 , I was out by 10:15 ! They started on my car almost right away. Waiting area nice, clean . Washed my car before I left. Recommend!!!

Great team at Auto Nation. Just what you want, great service on time as promised. Gotta love a place that seems to care.

New edge came with a bubble in the back window. I dropped it off they change the windows but they chipped the tail light in the upper Cal on the unit. Also the new window is chipped. If I didn’t call to see if the parts were in there I don’t think I would ever been called. I just want my vehicle repaired so I never to come back to your dealership

Brought car in on Tuesday, May 11, to check tires (2) that have repeatedly been loosing air every two to four weeks. Tech said he could not detect any leaks. May 15, low tire pressure again appeared, tire pressure at 27psi. , we added air, and returned to dealer on May 17. This time they found nail. We all know what this means. we expect other tire to lose air in the next 2 weeks. Will have to return again.

Britney was amazing, she got me an unbelievable deal on my 2021 explorer. Very polite and very knowledgeable. I will send anybody I can to see her.

Great dealership and salesman. Will Ahonen is a very knowledgeable and nice salesman who tries hard to get you signed sealed and delivered!!

Great customer service. Always lets us know what the car needs or could use in order to keep it on top top shape and running.

“Go to” for Ford work!

The building is clean and Sanitized. I had to wait a week for my car plus no body could tell me what was wrong with my car

Fast,Friendly, and excellent service. Nice job seeing Chad Musiek at the Westlake store again . See him for any purchase needs.Look forward to next time.

Very professional and inviting environment. Melissa went past my expectations to provide a very good customer experience. Thank you!

As usual I had a positive experience at AutoNation Ford Westlake. Pleasant surroundings include an updated clean waiting area with new, clean restrooms. Also WiFi and a television while you wait. Friendly and professional customer service for the 10 years I?ve been coming here.

Great experience. Brittany Brown in sales is wonderful.

Service was great, and my car was ready in just under an hour! Less time than I was expecting!

HIGHLY RECOMMEND YOU TAKE ANY PRE-OWNED VEHICLE TO YOUR MECHANIC FOR AN INSPECTION. The AutoNation “125 Point Inspection” does not include routine functions of the vehicle. I purchased a used vehicle and have been back to the Service Department multiple times (6) to have things looked at. Unfortunately, over the course of having my car for less than 3 months, I drove too many miles and now have been told I am over my mileage allowance for the warranty despite notifying them about the issue prior to driving so many miles. Frustrating to say the least.

HIGHLY RECOMMEND YOU TAKE ANY PRE-OWNED VEHICLE TO YOUR MECHANIC FOR AN INSPECTION. The AutoNation ?125 Point Inspection? does not include routine functions of the vehicle. I purchased a used vehicle and have been back to the Service Department multiple times (6) to have things looked at. Unfortunately, over the course of having my car for less than 3 months, I drove too many miles and now have been told I am over my mileage allowance for the warranty despite notifying them about the issue prior to driving so many miles. Frustrating to say the least.

My vehicle was there for about a week and the issue it went in for was not repaired properly. It seems on the surface their operation is very unorganized, inefficient, and lacking the highest quality expected from a loyal customer.

Seems like their operation needs a ton of improvement on all fronts.

The staff at Auto Nation Westlake is consistently efficient and customer-focused. I worked with Cheryl at the reception desk. She explained everything that was recommended to be done, what it would cost and how long it would take, before proceeding with the job. She arranged transportation for me to and from Auto Nation. She is a true professional. The car is running very well and I am thankful to the mechanics who worked hard to make all things right.

Fast and courteous. Would definitely recommend.

Bought a 2021 explorer my sales man was Assad very helpful throughout sale process will be happy to do business with them again

Great service and helpful people. I always use them for all my car needs

Best experience wasn't pressured and they worked to get me closest to what I could afford payment wise. I got my dream vehicle thanks to these wonderful gentleman.. thanks autonation

It is unfortunate that advertised prices are different than actual car prices at Autonation Ford, the total cash price should always be the advertised price, so there would be no question as to the final price before tax and title. We believe every salesman and every dealership is entitled to make a profit, but not at the expense of deception. It would well serve Autonation Ford Westlake to re-examine their advertising practices as well as train their sales staff as to actual pricing. We are an A-Plan family, but we have always expected to support FoMoCo and buy vehicles for the lowest possible price structure regardless if it is A-Plan or not. Wayne Huizenga would agree that character and honesty is always the best practice.

Everyone at AutoNation is exceptional. They are knowledgeable and go all out to make your experience a 10. Denise Kucinich has been the person we have gone to for decades and we have referred many people to her. She is so on top of everything including the new options on your vehicle.

I come here for service because they are friendly and helpful, and in between if I have a question or issue they are quick to deal with it. Most recently I made an appt. but stopped in to have them check so they could order a part if needed, and they ended up fixing it right then instead of making me come back. I appreciated that, although of course I know things aren't that fortuitous all the time.

Friendly and welcoming with absolutely NO PRESSURE! Great experience!

I have always been satisfied with service. I expect them to guide me properly

Best service and friendly staff

Smooth experience, pleasant employees, acceptable wait time

I am a very happy customer Autonation keep me happy and my car happy keeping the maintenance on top with the best mechanics I thank you for being of good service to me and my car

Autonation hands down has the best service department. Every one there is always ready to help and answer all your questions. I will only take my car to Barry Tabor!!!

All work and customer service were satisfactory, but I was disappointed that the necessary part for one recall was not in stock. Had I been informed in advance, I would have delayed my service appointment so all services could be done in one visit.

Great customer service, you guys did a great job!

fast knowledgeable

Great working with the group. On top of what was going on with my vehicle, and have me updates throughout the process

Just bought a Bronco from here and it was probably the best experience I've had at a dealership. Vince was very knowledgeable and able to answer all questions. I would definitely return here for any further purchases.

Always fast and efficient service!

I had such a great experience buying and selling to AutoNation. Everyone we talked to was nice and very helpful. Brittany Brown was so great throughout the whole process. I could not have asked for a better experience with buying a car because we all know how stressful it can be. My husband and I were in and out of there within 2 1/2 hours. Normally car buying can take all day. But not at AutoNation, even with their short process everything was done right and it made the process so much less stressful.

Drove 357 miles one way to take possession of a van. The vehicle was not ready for delivery and in dangerous driving conditions with loose wiring and rotted brake lines. missing spare rattled above 45 miles per hour, and filthy.

Great service. Very satisfied.

Routine tire rotation and oil change. Now I only have high beams. What the heck did they do to my car? Never had these problems with John Lance Ford

Muy amables y brindan buena ayuda

If you would like to be lied to and deceived then look no further, you have found your group of car sales xxxxxxxx. I had a very specific search for a Mustang that was to be given as a gift. I found what I thought I was looking for at this place based on everything I see in the listing. I moved forward and placed a deposit and stopped my search. I am out of state so had someone drive 4 hours to pick it up and when he arrived it was not what was advertised, classic bait and switch. No apologies or discounts just blaming it on a third party who writes their ads. Have a little accountability you dishonest xxx. Don't trust a word they say and I would recommend looking elsewhere unless you don't mind being lied to.

Brought my Ford Fusion in to have brake hydraulics recall handled. I dropped it off the night before and they had it done before lunch. Everyone was totally professional and went out of their way to have the car ready quickly. Definitely use them again!

My service rep was excellent, services were thorough and staff was polite and accommodating.

It is not very often that I would take the time to write a review concerning a sales experience. This is one of those times. What a wonderful buying experience. Denise Kucinich was great to work with and made the buying experience great. No one has every given the amount of time to completely explain the operation of the Escape as Denise did. I will certainly recommend Auto Nation of Westlake and Denise to all. Thanks for making the experience easy and pleasant. Anthony Peluso

Excellent as always! My Service Rep, Jason, isn’t just professional but he is also caring.

Quick and efficient with great customer care!

This was an amazing experience I had Mike he did an amazing job at telling me everything that was going to happen and give me a loaner so I didn’t have to be without a car while it was in the shop thank you guys for all you do

I am always impressed with the service and staff at Autonation. Particularly my most recent visit for a service recall. The staff went above and beyond to make sure I had a vehicle to drive because of caring for a sick family member and serviced my vehicle in a timely manner. Because of the service department I continue to get my vehicles from them. Thank you to Brian and the gals at the checkout! Everyone is friendly and helpful.

Excellent dealership and very easy to work with. Hans Wimmer was very knowledgeable and accommodating and went out of his way to make the whole process as easy as possible. I'd recommend AutoNation Ford Westlake to anyone looking for a new or used vehicle.

Have been a customer for a year and I like the way they operate. Friendly, efficient and professional.

The sales guy was great. We like the vehicle we got for our daughter. But when the time comes for the paperwork, that's when things get shady. They lump tax etc into the final price in the paperwork. It wasn't until I got the title that I saw the actual price paid for the car. After I deducted the warranty cost, doc fees, title/reg fees, there was an $800 overcharge. When I contacted them to find out why, I was told that it was an "appearance protection" fee that was applied to the car to protect the interior from spills and stains and the clearcoat from peeling or chipping. This is something we didn't ask for nor agreed to. I have always been loyal to businesses I deal with until I feel they have done me wrong. I doubt I will be doing anymore business with AutoNation since they didn't seem interested in making things right.

Amar and the whole sales team made my experience quick and painless. I knew what I was looking for and he quickly narrowed it down to a few models that they had available on hand. I was in and out within 3 hours. I highly recommend Westlake Autonation.

John & Dennis Pritt ( DJ) are the people who really take care of you! I live in Chattanooga Tennessee But I always go to Cleveland,Ohio to get my vehicles. Been dealing with DJ for over 15 years. Great people overall

Great service! Very timely!

Jason was helpful, courteous and did a fantastic job. He (and people like him) is the reason I go to and will continue to go to AutoNation Ford Westlake.

Very pleasant employees and great prices

I had problems with tire pressure, having to find a place to fill one or more of my tires. This would happen almost every other day. I finally called AutoNation Westlake, and I am pleased to say that solved the problem. I am now driving once again with peace of mind. Thanks, AutoNation!!!

car problem after 3 days of purchase, service dept. says they do not have time for me

Friendly, very helpful.. wasn't pushy and worked with me to meet my needs...will definitely go back..

Jason in the service department was very helpful to have repairs done to my 2016 F-150..had work on the radio screen and side drivers mirror. The repair was done quickly and is working great now.

Fast service and friendly people

The car is sadly lacking. With its poor milage and multiple engineering and design flaws, it's no wonder that Ford has stopped making sedans. However, that does not reflect on the employees. Jason is helpful and easy to work with on problems. How often does the bill come in under the estimate?

21/2 hours to replace lug nuts! Had to cancel important Dr. appointment. After every appointment,over the last 10 years, I was told I would receive a call when car was ready.Most time I received no call and had to call to see if car was ready.I wanted side window reflectors,I made appointment through Terry Hannen,for oil change and reflectors. Took car in on day of service,asked Terry about reflectors, he said we don’t sell those.

I’ve been a customer of AutoNation over many years going back to it’s roots in John Lance Ford, so that speaks for itself! My one complaint is small but very annoying.... I understand my driver’s seat being moved for access but changing my radio & information settings and rear view mirror drives me NUTS!!

Very disappointed in business's integrity. I was given the choice to use Autonation's insurance after an accident. I paid the deductible to use their insurance and they still submitted a claim to my insurance. I left a message for the General Manager and did not get a call back. They should not make agreements that they go back on. Thank you for responding to my concern. I have not had success getting in contact with the General Manager regarding this issue. If he could either give me a call or send me an email to the information you have on file, that would be great.

The service guy was very helpful and friendly. He really tried to get me the best deal on tires and i had a good experience overall

Awesome service.

I dropped off my Ford F-150 and Autonation took care of it.

The service department always takes good care of me. They have never price gouged me by saying more is wrong with my car than there actually is. And they always fix the problem.

Jason is always very professional and knowledgeable. I always know I am getting the best service possible when dealing with Jason. Great experience as usual.

Everyone was very friendly. I was comfortable in waiting area not too many people! The people I dealt with were very interested in making me at ease and satisfied,

Overall, we had a very good experience and everyone was helpful. The salesman Vince was friendly and especially helpful. He went above and beyond to make sure all of our needs were met. We did not expect we would be able to purchase the car because it was Sunday yet, everything went quite smooth and we drove the car home that day. Our only complaint (of no fault to anyone we dealt with and most likely is our lack of understanding the complicated credit score process) would be, we checked our FICO score and apparently your financing department used Transunion to determine a credit score which was much less. This prevented us from getting the lower APR and in turn inflated the total price we paid. Otherwise, it was a quite pleasurable experience. Thank You.

Jason in service met my needs.

I leased a 2020 Ford Escape from Hans Wimmer. Excellent service and care. Love the car and the fact that Hans was very willing to help me with all the technological advances. Great place to lease.

This is my second Ford Escape lease from Hans Wimmer at Autonation in Westlake. I am very happy with the all the help from Hans in the initial lease and then my coming in few days later to get more help with all the many new things I needed to learn. Great place to lease a car and Hans is a very helpful and caring person.

Great service and individual care. Hans Wimmer - great salesperson. I leased a car and he was very caring and helpful. I came back a few days later with some help with figuring out all the new technology, and he was most helpful.

Absolutely terrible ! The manager up there named Chad offered me $18,500 for my car and we agreed upon numbers ! I went home and cleaned it out and brought it back the next day, it actually turned out to be a big lie. They were very unprofessional, aggressive and lied. My family has bought 4 cars from there and we will NEVER go back!

Mike and the team went above and beyond to make my repairs and oil change VERY SMOOTH.

They found the problem quickly, even though it was unusual. Adjusted price when mistake was made ordering parts. Work was done timely. I was treated very well.

Love this dealership. Never try to upsell for unnecessary work and keeps the car running great.

I have been a John Lance/AutoNation customer through 5 new cars and more than 25 years! The service team is always fantastic. You are greeted with a sincere hello and any questions are answered correctly and promptly. Each and every detail of your service is explained. Great job!

This was my first purchase of a Ford product and I was wonderfully impressed by the staff. Everyone was very professional and friendly. Keep up the fantastic job!

Amazing customer services highly recommend this Auto nation Westlake and special thanks to Richard You are the best you thrive and you are awesome Because of you being so kind I m able to drive my gorgeous white bronco Also my thanks to John and Harry for a fantastic job

Always attentive to customer needs and willing to help out as much as possible...Everyone is very friendly!!!

Very pleasant and knowledgeable staff.

We were very happy with the purchase of our vehicle. Everything was so easy, we were in and out quickly and the Sales assistant was friendly, helpful and not forceful. Very pleasant.

I was notified of a recall by mail, called AutoNation in Westlake to set up an appointment. They told me they had to order parts for the repair and would call me back to set up the appointment. AutoNation called with an appointment date and time, brought in my Ford Explorer and was told it would be completed by 2p. I was called at 1:45 that the car was ready. The whole process was very organized and professional, everyone I had contact with seemed happy to serve you.

Great efficient work, great service in a sanitary environment. My vehicle was sanitized when I received it nack.

A great experience! Everyone we encountered was a Professional and treated us with the utmost respect. Would definitely do business here again!

Waited 3.5 hours . Was told I needed to purchase a warranty that I didn't need since it has a manufactures warranty that it is covered by. Was told I "would have better luck winning the lottery then not needing my truck worked on" when I tried to cancel it. Was charged 8% in sales tax. Would not redo loan to fix their mistake. Ended up stuck with a much larger payment than was quoted the day before. Ladies, you had better look over your paperwork very carefully!

Always great service at AutoNation Ford Westlake’s service department. Everyone is professional, helpful & friendly! It’s always a great experience!!

Waited 3.5 hours . Was told I needed to purchase a warranty that I didn't need since it has a manufactures warranty that it is covered by. Was told I "would have better luck winning the lottery then not needing my truck worked on" when I tried to cancel it. Was charged 8% in sales tax. Would not redo loan to fix their mistake. Ended up stuck with a much larger payment than was quoted the day before. Ladies, you had better look over your paperwork very carefully!

Jason is always very courteous and helpful. The shuttle drivers, Karen and Nick, were very nice, too.

They got me right in and right out and I am confident that my car is now okay.

The service was great, but the fact that they left my car dirty. And I have a missmach tire on my car is a little odd to me. Things should of been handled better.

Jason rendered impeccable service as always

Didn't buy anything, but had a very educated and helpful sales manager. Was extremely honest and helpful, wouldn't hesitate buying a car from them.

My truck takes 7 quarts, Oil change and tires rotated. Multipoint inspection. One hour and with my 10 dollar coupon it was only 60$. And Ashley was VERY very nice! 😁

Very disappointed with the customer service. I bought an explorer on Feb. 4. The explorer was at the Willowick location. I had talked to Brittany Brown on the 2nd about it and I assumed it would have been transferred to Westlake for me to look at but we had to go to Willowick. It took all day and since I work second shift I was almost late for work. My daughter noticed a tiny chip on my windshield after I had it for a week but when I contacted Brittany about it she said there was nothing she could do since it passed inspection. I feel it happened on the highway back to Westlake but she said she didn’t see anything.Overall my experience with her was good but I don’t like how I was dismissed with a “ it’s not our problem “ attitude Update- still waiting for a call from the general manager after 2 days. Left a voicemail Update- received a call from management on Feb.22 to schedule a time to bring my explorer in to repair the windshield. Brought it in on March 3rd. Turns out it was an old chip that had been repaired. This could all have been avoided if it would have been noted when they did the inspection. That way the buyer and seller would have known about it. The glass man repaired it again and said it would always be visible and if the windshield were to crack AutoNation would replace it.

Fast and easy. Denise was very helpful. I'll definitely be back.

Great service. Always make sure their customers are taken care of.

Mike has been great to work with and appreciate how quickly I can get scheduled for service. Thanks, AutoNation Ford Westlake!

Friendly service and convenient drop off - and courtesy transportation..

Again Jason and staff was very informative, gave various options regarding service of vehicle. Stated service time, cost and option of waiting or shuttle. Felt very confident in how the service/maintenance procedures were being handled.

Service on my 2013 Explorer was exceptional as always. First thing I noticed upon arrival was that all in the Westlake, OH, Auto Nation Service Center were "COVID compliant" with customer well being a priority. Visit started with warm greeting from Service Representative Jason Stemmer and carried on through. Immediately briefed on SYNC recall issue. He quickly provided an estimate on the other routine maintenance I had scheduled. Team was able to handle issue under original appointment time eliminating the need to schedule a second appointment. Great job by all!!!

They will break your car then charge you to diagnose their mistake. Don't EVER go here. Go to Ganley Ford on Lorain. They won't rip you off like Barry the service manager.

The service department is trash. Take your car to a reputable dealer like Ganley Ford. They won’t ruin your car then charge you to fix it. Don’t trust them for one minute

The most unprofessional service department we have ever seen. Save yourself the hassle and go to Ganley Ford on Lorain.

I hate it here from the bottom of my heart. How are you going to charge for a free loaner car? Charge to diagnose your mistake. The service writer I was working with is no longer there and that’s supposed to be my fault. My car is now unsafe to drive and I have children that depend on me for a ride. Barry you are wrong for what you did!

This place ruined my car and overcharged me for it. My car stalls out every time I start it after I left this shop.

Avoid going here at all costs. Don't make the same mistake I did! Barry is so mean. You = pinecone

Car turns off now every time I start it. The service manager is so mean. I couldn’t believe it

The worst service department I have ever seen in my life. My car stalls out every time I start it now. The service manager is garbage. They ruined my car then wanted to charge me to fix it. Then wanted to charge me 30$ per day for a loaner vehicle when I have the lady on video saying they won’t charge me for it. Scamzzz

They are the worst! The service manager is a creep. My car is now unsafe to drive it’s their fault 100%

We had recently brought our vehicle in for both a recall and service. Jason was great keeping us informed throughout the process even finding us a coupon to help offset the cost!

Helpful staff, Brittany is an excellent salesperson and Harry made the loan process easy. I was buying from out of town.

I had a flat tire and brought my vehicle in on Thursday 03/04/2021. Jason was me service rep and was very helpful. The tire needed to be ordered. it was installed and ready by Noon on 03/05/2021 for a great price! Thanks Jason and AutoNation Ford, Westlake.

The service department employees were absolutely professional listen to me and he got the job done thank you

All ways a great experience. Staff is unbelievably friendly and helpful.

Jason was good about seeing that I was taken care of and even had the car washed by himself. I was in and out in about an hour. Service was excellent

I couldn’t be happier with my new (used) car! Danny Coffey was so helpful! He’s conscientious and knows his product! He may be young but he’s far ahead of sales people with many years more of experience! I will definitely deal with him in the future and also send him referrals when I can. The finance officer worked very hard to get me the best financing available. He was great to work with.

Always professional and polite! Service department is top notch! Needed a brake inspection, everything was good. Drove off with no money out of pocket.

Great service depth. Jason was my helper. So nice and patient. He is an asset to Auto Nation!!

Jason was wonderful to me. Very nice!! He made time for me on what looked like a busy day. So glad he was there for me . He was very patient with me He is an asset to the service department at Auto Nation

I had a great experience, found the car of my dreams, everyone was very professional and made me comfortable at the same time. Jeannie, my salesperson did everything I asked to make me comfortable to drive over 100 miles and meet me on a Sunday. And thanks Jeannie got my key fob.

I purchased a new vehicle and received great service from Janet. She was very professional and courteous. I am very happy with my new car.

all personnel were courteous and helpful . Jason met me at the door as i pulled into lot and directed me to door to enter. repair was done effiently and on time! i would take my cars for service anytime!

Great service and service team at AutoNation Ford in Westlake! Thank you, Brian and the service crew!

Yes they are salesmen but the will negotiate and take everything into account when purchasing a new car also the service center is very good also the service department is quite efficient in all that they do.

Adam in the sales department was great very easy to work with got the truck I wanted and kept payments where I needed them

I love this dealership!! I’ve had a few cars from here and the sales and service team treat me like family. I always feel confident taking my vehicle here. Jason helped last time and I was definitely a priority and he went above and beyond to make sure I was happy. I’m I would recommend anyone to go here and I will continue for sure

They provided an accurate estimate, gave me options, kept in contact with me while they were doing repairs, and fix several issues with my Explorer. All I could ask for.

Never thought I could get a car loan with my credit score in the 400s but they got it done!

I?m very satisfied with the car and service I have a very nice reliable car

5 Stars.. Long story short.. we live 95 miles away (call krause), Team: Auto Nation Ford Westlake, OH more than performed on a multitude of issues (call krause): 1) The vehicle in-person was exactly as it was presented/marketed online (call krause) 2) We asked for difficult financing terms and feared the deal would fail (low low low down payment and still reasonable interest terms) (call krause) ... 3) We showed up completely unprepared with paperwork, looked like a couple of con artists, and these guys knew who/where we needed to scramble to get digital copies of important papers. Team Auto Nation Ford Westlake, OH made it all work zip zap (call krause) ... My nephew drove away with a new pre-owned vehicle with tax, temporary plates, a FULL tank of gas, and the whole process was a beautiful thing to watch nestled in lovely Westlake, OH (call krause). My nephew was casually looking to upgrade cars into an easily fanciable AWD small SUV. He unknowingly stumbled onto the perfect car for him and called Krause at Auto Nation Ford. We live about 95 miles away and the car proving quite popular already had viewing appointments set. We were probably not going to go take a chance on the first car the Kid pulled off the inter-webs. I was on the car sites and looking for a similar vehicle with the same features as the car that Krause at Auto Nation Ford were offering... None.. This car is a rare 6cly, AWD, small SUV with – get this – loaded except cloth interior which my nephew specifically demanded – I wanted the 6cyl option for him. As I was resigned to a long search for an impossible car to find, Krause called back and said the car would be available if we wanted to come and see it. We grabbed the puppies and jumped into the car without a scrap of paperwork (pay stubs, insurance card, etc.) .. but by gosh; us two boneheads were on our way to buy a car and totally unprepared to buy a car.... ha... Upon arrival my nephew went into the clean, pleasant, open yet stuffed with hot cars / trucks showroom to meet Krause. By the time I parked the car and let the pups stretch their their legs, Krause and my nephew were gearing up the dealer plates and calling me to come on the test drive. Car = good Krause = helpful, pleasant – a home town German guy with a surprisingly Irish attitude. Let the financing begin! My nephew is a money-making machine, he works very long hours and saves his money. This year he made some big purchases that drained his cash reserve. The finance guru at Auto Nation Ford Westlake, who is rumored to be a friend of Krause, can get impossible financing done. He shopped a super low down payment at a reasonable interest rate. Somehow; possibly, maybe he robbed some poor banker; but he made the whole deal happen. I was truly shocked. I would highly recommend Auto Nation Ford Westlake as your choice for a new pre-owned vehicle. We experienced professionalism in every aspect of this purchase - even invited the wonderful receptionist to run away with us in our new hot rod; but she politely declined pointing out that she “has it all” right there in the reception nook at Auto Nation Ford Westlake. She may be right! (call krause)

great job by Jason and his team. couldn't be any happier !

Jason did an exceptional job! I enjoy getting any service done at Autonation Ford Westlake because of the level of service they provide. Thank you!

I recommend Auto nation Ford in Westlake, go see Willie he was very helpful and caring, my daughter is now safe in her new Echosport and he was honest and got her a real good deal Very happy w my experience there.

They lie to you they told me with my lease I get free oil changes.. first one was free after that I was paying for oil changes

Excellent customer service when purchasing a vehicle — very thorough.

My Service Manager makes sure that my car is serviced well, and any applicable warranty service is provided. I have to travel a distance to get to the dealership, but it's worth it for the quality customer service I receive. They deserve a 10 Star rating.

Jason provide great service.

Very pleased

I brought in my car to have two recalls completed plus an oil change and tire rotation done. Due to the heavy snow storm I had light scratch lines on my hood. They said they would also look at it and give an estimate. They also gave me a ride home so I could take a meeting while they worked on the car. When I picked it up later on the same day all work completed and they had buffed out the scratch making my hood look like new. Plus the interior had that new car smell again. Thank you so much Automation Westlake!

Great group of sales agent , tech, financial, and support staff. Acquiring my new leased Escape was easy. Janet is my sales person and she is very knowledgeable and made the re-lease experience pleasant and quick. thank you all!

What I thought was an air deflation because of the change in temperature turned out to be a puncture in the tire by a nail. Ashley's crew at AutoNation in Westlake, Ohio handled the problem efficiently, effectively and left me a happy camper. In spite of the construction going on at the dealership the issue was handled promptly and with great consideration for my satisfaction and time.

Great job, handled efficiently and on-time.

Great dealership with great customer service.

Very happy with service and courtesy of Kevin. Thank you

We had a great experience when looking to purchase a vehicle for my daughter. Pricing is fair no pushy sales and the staff was very attentive to my grandbabies💕

staff was pleasant and they even put me in a loaner vehicle.

Friendly staff and excellent service. Gave my a great value on trade in too

Your representative was very unprofessional and delivering quality service. I brought my car in for service on 1/28/21. An oil changed was performed and parts were ordered for the Brake Failure message. I asked Kevin Arnold how long it would take for the part to come in and he said he would give me a call when the part comes in. I called back on Feb 4th to find out if the part did arrive as I don't feel comfortable driving the vehicle until it is replaced. I told Kevin would call me. I then waited 3 weeks to call back. I never received a call about the part coming in. I called Kevin last on 2/23/21 to ask if the part came in, and he said it must have come today and wanted to schedule an appointment. I doubt that the part had just arrived today. As a customer, I know when my business is not wanted and I will be taking it somewhere else. My issue was not solved and now I'm still dealing with issues with my 2018 Ford Fusion.

Jason Stemmer in the Service Department is great to work with. He always goes above and beyond - five stars every time!!

Always friendly and most importantly, done right and on time.

Penultimate bait and switch dealership. Extremely friendly until it comes time to do business. I drove 40 minutes to do business at this dealership. Tried to offer me $3500 for a 2013 GMC Terrain with 48k miles. Just insulting. Wouldn't do business again there if you paid me.

We had quite an experience at your dealership. Bob Walker was more than professional and explained everything about our purchase of the new bronco. Everyone seemed to be very helpful in all functions of the sale. I have to credit bob for dealing with our grand children as well. We are very satisfied with our treatment. Thank You

Great job! As always, Jason took very good care of my needs.

Appointment scheduled promptly. Given a loaner car to drive while my car was in service. Fixed quickly and correctly.

Had a wonderful experience with Vince at Autonation Ford Westlake! Despite a snowstorm and changing schedule, he was very kind in accommodating all of my needs to make sure I was getting what I was looking for in a car. He walked me through the car's features, made sure I understood the process, and was very helpful with keeping me in the loop about changes in pick up because of a nasty storm. Very happy with my quick and easy experience here, I feel like I received a great price for a great car, and Vince provided excellent customer service. Also, the receptionist was very kind and kept me in the loop when they were running behind the morning I was planning on taking my test drive. Would definitely recommend working with Vince!

Great service.

Great service, vehicle finished on time, great communication during the process.

everything fine and quick

Excellent service. Made sure that all my question and problems were resolved. And in a timely manner. Great team at AutoNation Ford.

It went well. I showed up late in the evening but my tire was fixed perfectly. Friendly staff.

Great to work with

Great promises till you attempt promised repairs. The 90 day back ordered part did not fix the 4x4 shift issue. What happened to test drive? Also time will tell, antifreeze loss? Well very strange its low again. Sure its used but was promised the issues would be repaired. So be safe, don't buy used from Westlake Ford.

Everything was taken care of by Jason my service tech he had me in and out of there real quick he always takes good care of me. They always do a good job no complaints here.

Nearly three years since current vehicle was purchased from this location. Have had service visits more than a handful of times. Not one single appointment was completed correctly or without issues. Dozens of hours of my time lost. Many times, your vehicle is ready to be picked up” phone call. Only to arrive with wrong installation or failure of a tech not fully completing the install. Left parts not attached, screws missing etc. Breaking an item one visit that took eight months to replace. Wish I never purchased the service maintenance plan when vehicle was purchased!

Dishonest from the beginning and I would not recommend. Take your business elsewhere!

Glad to see spacing with seats and.clean😷 per covid and had access to the remote for the TV. Had oil change and tire rotation done. Took longer than I thought ..and didn't care for the 2x the rep came in to tell me yet again something else that they recommended I pay for. I.left paying 100.00 for what was just suppose to be a 50.00 oil.change.would have been more if i paid for all the things they "recommend."I just got the car in Aug how much could it really need already. But I know for the next trip😉

Great service

I purchased a Ford Fusion in 2010 from AutoNation in Westlake. As with my two Fords before this one, this was a wonderful car! When it was time for a new car after 11 years, it was a no-brainer to return to AutoNation. I could not be more pleased with my new vehicle. Thanks to my terrific salesperson, Bob Walker, I am now the proud owner of a beautiful gold-colored 2020 Escape!

John was amazing! Not only did he find us the best car for us but saved us money!! Then took the time to make sure the car was clean and showed us how to link our phones with the app. Anthony also went WAY above and beyond. It was the fastest car buying experience ever. But it did not sacrifice the service

Extremely friendly staff all around. Went above and beyond to make sure I received every discount possible and that all my needs were met. Highly recommend Autonation Westlake for your next vehicle purchase or lease!

Danny and the rest of the sales staff were incredibly nice and helpful and answered all of my questions. I had spent some time visiting other local dealerships and the staff here were caring and considerate.The entire process of buying a new car was quick and painless and able to be completed within a few hours. The website was also very informative and helped me make some detailed decisions. Cannot recommend Autonation Ford Westlake enough!

Extremely friendly staff all around. Adam went above and beyond to make sure I received every discount possible and that all my needs were met. Highly recommend Autonation Westlake for your next vehicle purchase or lease!

Had my first appointment at Ford Westlake, service was great, the people friendly and knowledgeable. I am definitely return for all other services.

The service department at AutoNation is top-notch. They always take care of me in a timely manner at affordable prices thank you, Jeff P.

After scheduling an appointment ( after waiting months) because of a recall, I arrived at the dealership after being told replacing recall issue part would take THREE hours to replace. Well, after waiting three hours was told by service writer that the last recall part was put into a vehicle just ahead of mine. Three hours later! Then was told when more recall parts arrive I would get a call to bring car back for necessary repairs. Well today is Feb 11 2021 and still no call. Sincerely Kevin F McGinty Dawn J Smith

Always get me in when I need it and always super friendly people who work there.

It is a wonderful experience to have the car serviced at AutoNation in Westlake.

Great service

Friendly customer service and reliable workmanship provided always by AutoNation Ford Westlake at all my service visits .

smooth ahead of time given. Direct and appropriate. Jason was fantastic.

I have one of the best write up reps at auto nation. He has your best interest in servesting your car . He will advise you on what you need and what you don't need right now . He is very fair and works with you not against you . His name is Jason Stemmer and I have been working with him for years . Keep up the good work . Thanks Mark Hupcey

Always a great experience at AutoNation Ford Westlake Service. Very professional!

I brought my SUV in for a recall. Justin was very friendly. Told him there was no hurry. He called and left a message saying it was ready. Checkout was quick. Great service.

Courtesy and great service I want to thank mike and staff for going above to help me get my car fix thank you everyone

Excellent job. Jason the rep who handled my account was awesome. He went above and beyond. After dealing with him for my company vehicle, I brought my personal truck and he handled it great. Kind and courteous. Top notch. I will definitely bring my vehicle back to him and the service department again.

Everyone was kind and helpful with questions..they took me right away..

My experience was good. The F150 is in my wife's name but I drive the truck. I purchase the maintenance plan at the time I bought the vehicle (so I paid up front). I get the feeling when I pick up my vehicle that they think the service was free. I did pay for this service up front.

Customer service was terrible. Had vehicle at 7am no phone call until 2pm. Kept vehicle to try to replicate locking issue. I never received a call. I called at 3pm. Said I could pick up car. No information was given to me regarding issues. Last, I cannot believe a seal would cost $1,500 to fix.

Denise in sales and Sandy in service have been great to work with. I've purchased two vehicles and have been very happy thus far. Hopefully we will be purchasing more from them as our business grows. Thanks for your great service!

Our salesman - Dave Solomon was ... Friendly! Supportive! Helpful! Knowledgeable! Had to take my car for repair but decided to purchase a new one instead.

I have been in multiple times for service for my new Explorer ST and they never disappoint. Multiple options for ease of getting your vehicle serviced. They offer a nice waiting room, shuttle service if dropping the vehicle off as well as possibility of a loaner or rental vehicle for you.

Autonation delivered on our service requirements in a professional and efficient way. We recently moved to the Eastside and still come to Autonation for our automotive needs.

I was very happy with the professionalism by Jason and the service I received.

Great service as usually. A+ all around.

Jason was great looked after my service. With no surprises.

I was greeted by warm and friendly associates. Tom Hornikle took time and reviewed the trucks and cars on the grounds. He allowed me to test drive each car and answered my questions and gave me time to review. No Pressure. After deciding on a car, an appointment was set where I once again had time to inspect the detailed car and make my final decision. Mike was very efficient in the finance department and made the process very easy. He took time to explain all the warranty details and answered all my questions. A few days after delivery of the car, Tom called me to make sure I was satisfied with the car. Excellent Sales Service! Chris

The overall service was okay the reason I gave you three star is because twice I bought my car up there once on December 31st and you kept my car all day because you only had one working technician it took all day for you to tell me that you couldn't work on my car and I had to bring it back another day only spoke on the phone and never saw the man never set up another appointment , keys were left in the car, I couldn't get back in until January 13th saw same service guy in the morning I as service person to give my car the once-over because my insurance is about to expire and I want to make sure everything was ok once again you kept my car all day and all I heard about my car is that it was done never heard anything about it, no answers no questions never saw service representative after that morning and the only person I could talk to about my car was the and of course she couldn't tell me anything this not good customer service I bought this vehicle here

Very Professional, Curtis, service. Why I drive an hour to get!

service department always helpful.

The service was wonderful, and my truck is humming like a brand new baby!

I always have a great experience with AutoNation in Westlake. Clear communication, great prices, and I feel like I am getting the best treatment whether it is sales, services or parts.

Always top notch customer service. I’ve been going here for 6 years. Never any complaints. They are always consistent and good about scheduling. You’re in and you’re out quick.

Leased a Ford Explorer from Will the internet manager. Honest, easy experience with no surprises. We have health issues in the family so they even delivered the vehicle. Thanks Will!

Great customer service non pushy sale person (WILL). Made it a pleasure to purchase.

The service department is polite and very accommodating . Good job!

The service department at AutoNation is always fast and friendly! They always have my car ready before the promised time. I suggest asking for Jason when scheduling an appointment. He is fantastic! Thank you Jason!

The customer service is always great. Jason did a fantastic job getting my car done and then also getting an appointment for my daughter right away. Highly recommend

We are a Ford family and have purchased several vehicles at Autonation Ford Westlake. We have always received superior service and treatment from them. Our Service Advisor, Brian Beame, is incredibly efficient and keeps us well informed of progress and necessary steps in a timely manner. Once you buy a vehicle you will visit the Service Dept. for many years even if for routine maintenance. Get the service and attention you need and deserve at Autonation Ford in Westlake.

I have had excellent service and customer care from Jason Stemmer. He kept me informed of my car’s status and stayed on the insurance company to be sure I was covered by them properly as well.

Was promised rain guards when I bought a truck it’s been two months no rain guards they lie to you just so you buy it

My vehicle was serviced yesterday. Jason took excellent care of me both with setting up my appointment and having the vehicle serviced. He is an asset to Autonation Ford (John Lance Ford) and look forward to dealing with him again.

Jason is terrific. Thanks. Jim French.

Jason Stemmer and Service and the sales and finance staff

great service, highly recommend!

As usual, I was not disappointed by Barry and his staff. Jason was on top of his game as usual and Karen on the shuttle is always fun to ride with. I am always impressed by the honesty and professionalism exhibited by Jason as my service writer. I only go to AutoNation for my service and for several cares know, sales.

Joseph provided great customer service, very friendly and informative. My vehicle was ready sooner than anticipated. And of course it was clean.

The service dept. is professional , prompt and respectful of their clients. The service is great. I am apprised of the progress and /or any other issues that arise as well my options. The work performed has been excellent. During my 50,000 mile service on 1/24/21 Brian was the associate assigned to me. He explained all the options and thoroughly checked my service history to make sure nothing was missed. He was courteous and professional. I felt at ease working with him. It was a wonderful experience!

When I bought my truck it was no nonsense no hassle. I had a Ford plan though. The salesman Anthony was great very knowledgeable and efficient. When I have taken my truck for service the service and repairs are done in a timely fashion.

Service was great and friendly, I would recommend this dealership.

Great experience!! Vince was awesome! Thank you for getting me into my new beautiful Escape!!

Ford called offering me offering to buy my Fusion. I wasn’t really thinking about getting a new car, so i explored. Bob did very well asking the correct strategic questions and discussing my concerns. He eventually found the right car for me and was a big help putting the purchasing agreement together. I wouldn’t have bought this car without Bob’s involvement.

The service went well, with no issues. Very helpful as they provide me a loaner since my can needed brakes. I also got an email that "EVERY VEHICLE WE SERVICE IS SANITIZED," but no my car. The subject of the recall is still open. I asked when the parts will be available, and they mentioned they have not an idea. The recall issue is upsetting me because I know my car has a recall, and it seems nobody cares about it.

In January of 2020 I leased a Ford for the second time from AutoNation Ford Westlake. My salesman, Dave Solomon, was efficient, friendly and knowledgeable. I test drove my 2020 Escape Titanium Hybrid and drove it home that same day! Jason, my service rep, makes it so easy to come in and I always leave satisfied! We are so happy with AutoNation Ford Westlake that we returned in September so my husband could lease a Ford Explorer! That says it all!

I took my car in for service on 01 05 2021. My service tech is Jason an he is very good at his job . He goes above and beyond for his customers. He will advise you on what is best for your car . And has never steered me wrong , he is for the customer . Thank you Jason sincerely Mark Hupcey

Excellent customer service

Amazing experience! I didn’t even buy my car from this dealership. I just moved into the area and they welcomed me as a customer. They even cleaned my car for me!

Jason my service rep is very through and great to deal with ! !He always handles my service of all our cars and never disappoints!

The service department does a very good job! I trust them to take good care of my car.

Called and spoke with Michael Mihalich for battery replacement. He said, come on in and we?ll take care of it and it was. Wanted to thank Mr Mihalich for working with me to have the battery replaced same day. I called a local repair facility (not Ford) and was told appt. in 2-3 days. Used them before and literally with 200 yards from house. Was worth it to drive 24 miles for service. They do know my car from previous service.

Our salesman's last name was Burger and believe me he left the Big Mac and Whopper far behind! His commuication skills and helping us through the dreaded car buying process actually made it painless! If you get by Auto Nation Ford in Westlake Ohio ask for a Burger and believe me you won't be disappointed! He even beats out Five Guys with his great service!

Terrible communication, takes forever to get callback, problem still existed. Had to go to another dealership to get issues repaired

Timely and professional service

Overall the sales staff was very professional and courteous. The new vehicle I bought had a faulty battery and they replaced it immediately. The financing went flawlessly and they detailed the vehicle before departure. Great overall experience.

Quality service in a professional manner. I was able to get what I needed just walking in.

The job took time; but the work was done to ensure that it was done correctly and solved the problem.

Fantastic service rep Jason Stemmer Need to have more representatives as him Very helpful, knowledgeable and friendly

Wonderful Team at Westlake Autonation... Family has done business with them for years and Never a problem. Thank you for your Excellent service

car done right everything done asexpect Mike Michalic also told me my tires were shot. nice to get new tires while car in shop

Great service. Jason and Mike know what they are doing.

We bought a 1999 Ford Windstar here when the dealership was called John Lance Ford. I also remember when sales brochures were available in the showroom

excellent and friendly service always informative on my automotive needs. Michael Mihalic is a fine service provider

Everyone was friendly and helpful. Will was great at working with us to find the right truck

Hans Wimmer went above and beyond for me. There was no pressure, he was very patient with all my demands!! He was extremely quick in communicating. Everything went so smooth. I highly recommend AutoNation Ford in Westlake AND Hans Wimmer.

Hans is awesome! Very good experience. My entire family are Ford owners and all thru Autonation Westlake. We are on #15. Dean has a fantastic team from Sales to Service.

Good experience. Very friendly

Excellent service with great people willing to go that extra mile.

Richard was a pleasure to work with. He answered all our questions and will b e referring him to all our friends and family.

Very pleasant and easy experience getting my routine maintenance done at Autonation Ford.

When we arrived at the dealership we were given a couple names of sales people but we decided to go with Aunt Bev when she came out. Aunt Bev was very welcoming and kind. Any questions we had she answered. Any hesitation she reassured us. Aunt Bev explained all options for my daughter. This was my daughters first big purchase from a dealership and she was a little unsure. When we left Madison was completely at ease with everything. Thank Beverly for everything. Happy Holidays!

My service advisor Jason was the best. He kept in contact with me through out the day. He let me know that the battery tested low (it was the original battery from 2015) and I had him replace it.

Was a good experience and the service tech that assisted me was very nice.

Poor communication (e.g., they called 30 minutes before closing to ask if I wanted them to keep it for more work - I wasn't able to answer get to my messages until after they had closed; stated they would call back if able to get a loaner vehicle, never did call, and when I called said they had communicated they had one; etc.). Service area not adhering to COVID safety guidelines. Employees walking around without masks covering face or social distancing. Felt unsafe.

Tom Hornikel was great with listening and follow through. Helpful and efficient.

Really helped me out with factory warranties. Saved me money.

I had to call 3 times to get a person to answer the phone in the service department. No one ever did answer. My call went to main switchboard twice. Once they tried to connect me the second time I left my number for a call back that was 6 days ago and I?m still waiting. I was finally able to set an appointment online. I had a standard tire rotation and oil change. My ecosport takes 5 containers of oil and I was billed for 6. The total charge was over $90.00 using a large part of my my customer reward points. Just seems like a very expensive standard service.

They are friendly and professional. I won’t go anywhere else!!

Excellent service. The job was done on time and should I ever need service I'll be back.

Jason Stemmer is very helpful to work with and recommends services that will be beneficial for my car.👏👏

The process was really easy and everything was upfront , our sales rep Pete Murray was awesome and informative about the vehicle we purchased and showed us everything about vehicle as well as what a great place autonation is to their customers!

Booked on line ahead, dropped off night before, car ready by time expected

Jason is always so friendly and helpful! He cares about the customers

Experience was okay. Had to wait almost 3 hours for shuttle to return to get me to pick up car. Was very disappointed they did NOT fix the "Park Brake". Every time I put the care in Park the "Park Brake" comes on? The park button on console does not light up anymore, and what if I need to use the Park Brake for emergency? This is very annoying, and someone should be able to fix it.

they are a great team from service to sales

I came in to see Brian Hill and he got me into a brand new Ecosport! It drives fantastic and has so many great features. Brian and the sales manager Anthony did everything they could to get me the best deal and there was no pressure.

Janet Zanko is really the best. She took great care of me to make my experience hassle free. She always finds a great deal for me and didn’t let me down this year. I love my new Explorer!!

They are an awesome company. Very patient and friendly. I never felt any pressure to buy and they worked with me to get me in my new car. Absolutely the best car buying experience ever!!!!

I dropped my truck off to have side steps installed. I received a call telling me they ordered the wrong side steps they would be in the next day. So they had my truck for 2 days. When I went to to pick up my truck the woman at the service desk didn’t know how to apply my Ford pass points. She suggested that she just charge my card and I could come back and figure it out the next day. I also think that the $59.99 misc. change is absolutely ridiculous. They couldn’t tell me what it was for and wouldn’t remove it from my bill.

Jason Stemmer always goes out of his way to give me great service. I love their shuttle service. Haven’t had problems with the work they have done on my Explorer.

The people at AutoNation are great to work with. They give you quality service, done in a timely manner. Will be working with them again!

They were very nice to work with

I took my 2017 Escape to AutoNation Westlake for an oil change, tire rotation and overall check up. I was in and out in about an hour. It's very easy and convenient for me to take my SUV in. The service and sales are great.

I’ve been here twice to get some body work done. Everyone in incredibly friendly and helpful. They are quick to get the job done and kept me in the loop through the whole process.

Very professional, courteous and attentive; couldn't have gone smoother!

Barb is the best around!!!! Brian Bean in service is awesome as well!

Fast and convenient service. Even with COVID/distancing they really work hard to keep all safe and still take care of all needs. Shuttle service is also available.

Great experience with John! Thank you!!

Thank you to Denise for your help getting my Kia Soul. Calls promptly returned and she always had the answers to my questions. Enjoyed meeting her and Dean from the finance dept. during the home delivery process. I'd highly recommend to anyone looking for courteous service and an easy experience.

I find it easy to make an appointment and the wait for work to be completed is reasonable. I had Frank Vega complete my oil change and safety check. He came out and talked to me about the Flex being ready to go and also everything looked good. Always nice to hear that from the technician who works on your car.

Staff is always friendly and helpful

I was told my car should be done by 4 pm when I dropped it off at 930 am At 5 pm I called to inquire about it and was directed to a voicemail At 6 pm after no call back I spoke with cashier who said that the service team working on my car left early and did not work the next day (Dropped off on Friday) On Monday at 1pm I called again and was again directed to a voicemail I got a return call at 4pm stating my car would be looked at in the morning In the morning I got a call trying to sell me a bunch of work ( I brought my car in for a recall) Finally got call that afternoon that car was done, I agreed to an oil change They did not perform any recall service

Always helpful in making appointments and finishing work in a timely manner

Leased a 2020 Ford Explore Limited .Saw the car on line . Was a great price .Very happy customer .Brian was great , 'will get another car from them when lease is up !

Why go anywhere else when your in good hands. Very professional, friendly staff. Always felt confident entrusting Jason and AutoNation to do what they do best. Getting the job well done in a timely fashion. It's nice knowing AutoNation continue to please customers. Thank You Again, Manuel Rivera

Service was completed and staff was very helpful and courteous

My husband and I have bought and leased 5 cars from here. We used to love it and always worked with Hans. We even sent family members here because we loved it. We saw a steady decrease in the service department but felt we could trust Hans and he wouldn’t steer us wrong when buying. In February we leased our second explorer (2017 first and now 2020) and bought a used explorer. My husband questioned the breaks on the used explorer that day and they assured us to trust their mechanics and they were fine. A week after having it he decided to call because the breaks weren’t right. They claimed to have fixed them. They only fixed the rear and not the front. We now had to pay a mechanic to fix them. The mechanic found that autonation just put in extra break fluid and the break pads were missing a spring. A week after the three month warranty expired the air conditioning broke. Autonation refused to do anything to help a loyal customer out. They wanted $1700 to fix it. Took it to another shop who we’ve never worked with before and fixed it for $350. While we loved Hans we’re said to say we won’t be buying here again. We feel that they don’t look out for their customers anymore.

Excellent customer service and repair. The customer service Rep was courteous and helpful.

fast friendly customer service 🙂

I have never experienced a car dealership like this before. Everyone was so caring and attentive. Hans made everything easy and was very open with any questions and was there to help. I have definitely told friends and family about an AutoNation an Westlake. What a great experience

Highly recommend! Their service center is very clean! They’re also very quick and efficient. The waiting area has plenty of seating, a TV, and coffee machine.

Excellent! Jason kept us appraised of the status of the repair. The part (a hydraulic control module for the brakes) was on back order because of Covid-19 for six weeks. They provided us with a loaner for the whole time free of charge. In the future I will only let Jason assist us with the service on our vehicles.

The service facilities treat customers to comfortable surroundings, friendly, prompt, and accurate service by factory-trained technicians.

I came to this dealership to purchase a new car. It has been my third purchase. I trust this dealership and my Salesman Bob. I was able to test drive and chose the Fusion. I have owned 2 previous Fusions and trust this car tremendously. Everyone from my wonderful Salesman, the Finance dept. customer service, all were very pleasant and professional. The experience was great! I recommend this dealership!

Took Ford Escape in for service and oil change. All went well. However, I did have an additional service that was needed. I was told they tried to reach me by phone, as I waited outside, however, I had NO missed calls. Fortunately I had nowhere to be and waiting an additional half hour or so, was not a problem. I always have a good experience at this location.

Unfortunately there has been zero service recovery from your dealership in dealing with an issue with our brand new vehicle. It has been in for repairs way longer than we have had it at home. Very disappointed. Attempts to contact the GM to discuss have not been successful. It’s sad that with his first major purchase our son had to learn that there are companies that only want your money and don’t care after they get it.

Second time I bought a car from Hans. 15 years ago is hard to remember but I recall it was easy then and it sure was easy now. Covid delayed my order/build but it was truly worth the wait. The whole process was easy. I'd do it again in another 15 years!

My backup up camera on my brand new truck isnt working correctly and phone is not connecting to truck correctly Customer service guy said lots of new trucks are coming back with this problem, great. He said but don?t worry we will take care of you and get a new one. Yes you are going to take care of me because the truck is brand new. He did say that it will be weeks before a replacement comes in. My truck then spent 6 hrs!! in service getting a new update from Apple that sounds way too Long for an update. But anyway drove away thinking that this experience could have been handled better. I wonder when my new camera will come in??

I'm old, and I'm fussy. I could not be more pleased with the customer service extended to me.

Felt comfortable and safe in the service dept. Handeled quickly and respectfuly.

Good overall experience. Denise Kucinich is a very good sales person. She's very informative and helpful. The only reason we didn't give five stars for Overall was when we came to pick up the Escape it took 4.5 hours. We spent long periods of just waiting around. Also some of the staff we dealt with didn't wear their masks properly, it was under their nose half the time.

I always can trust that my auto will be fixed in a timely manner and exactly what is needed. No more and no less

Great service. Fast and reliable. Kept me informed and updated on progress of repairs. Thanks

Quick honest friendly service. No pressure to fix things that aren’t necessary. Service staff (Jason) willing to answer all questions and go the extra mile.

The service team always does a great job for me. They treat my truck with the respect and care that I like, their upfront about costs and timeframe I appreciate all the hard work. I will continue to have all my maintenance done on my vehicle there

Are car sales person Beverly Olecki is awesome !!! I leased a car with her last year and I just brought my daughter in to purchase a used vehicle. And then my son came in and purchased a brand new Ford that?s how much we love Beverly !!

Service was timely, courteous, and informative, and easy to schedule

The staff at AutoNation Westlake are very efficient. They keep in touch in case there is something that needs to be attended to. With my Focus and now my Escape I can count on them keeping my car in great shape. Jason and the rest of the crew are what keep me and my husband coming back.

Fitting me in at the end of a workday to buy and change a tire was considerate and appreciated. I bought my leased vehicle in June when I discovered the new models do not have CD players. With Autonation Maintenance I'm hoping to get five years out of a 2017 Escape.

Went smoothly, sales person was very informative and pleasant. I did not purchase a car, I was selling mine since it was no longer being used.

Service technician called to say that springs were broken and had to be replaced.

Purchase a vehicle end of may still waiting on my refund for warranty they put on without my knowledge and iam being charged interest each day by my auto loan place, liars’ theirs.

After a long day of visiting 4 Ford showrooms we ended up at Auto-nation Westlake and met with Pete Murray. The dealership worked out a reasonable deal ( several k lower than other dealers) and Pete stayed until after 11:00pm making sure everything was good with the car. I?m almost 60 and have bought a lot of cars over the years- this was one of the best experiences.

I have been an AutoNation customer for more than 15 years and I am sad to say that I'm going to have to take my business elsewhere. My salesperson has not returned my emails or my phone calls in the last 2 months. I tried calling and requesting a sales manager today and was forwarded into a voicemail I then just hung up with frustration and didn't leave a message; now I'm taking my business elsewhere. I should not have to work so hard to make an outreach communication and not get any recognition of my concerns and with a lease due to expire soon. It is also sad to say that I would still have them service my vehicle by driving 2 hours away from where I live because of the excellent service that I received in the past. But I can see now that since the dealership has been remodeled over a year ago that the customer service has fallen to a lower standard. I even sent an email the sales rep at AutoNation Westlake the vehicle sticker and the link to what I wanted to test drive and got no response. I was told the sales rep is not in. I have contacted another dealership closer to where I now live and hopefully I'll have a deal done in the next 2 hours I will be test-driving the vehicle and hopefully closing the deal with a referral made by roommate who shared with me a similar experience that also happened at this same dealership. I grew up in a Ford family and just feel so disheartened because what if it was a brand new customer and they were thinking of buying a non Ford car and got this type of service. I at least tried a few times, some may not have made the second call and already took their service elsewhere. I just did.

The service area and waiting room were extremely clean and sanitized. I had scheduled my appointment in advance and AutoNation began the work at the scheduled time. Jason was my consultant and he explained everything clearly. Everything was done in professional manner.

I was having problems with my brakes, and now it stops without any sounds.

Brian was kind and efficient. I always have a wonderful experience each time I take my car in for service.

2 hours for an oil change. Ridiculous

I recently purchased a new 2020 Escape from AutoNation Ford in Westlake. Richard Strauser was the sales person who assisted me and I enjoyed the experience from beginning to end. He answered all my questions, let me have the time I requested to think about things and was a pleasure to chat with while we waited for finance. Thank you again for the great service!

Great service from Jason, and great repairs by Mike!

I was looking to trade in my car yesterday on a new Ford Fusion Hybrid. The process not smooth and pleasant for an established customer. It took over four hours to get a price on the car Today, I called another Ford dealership in Canton ,Ohio. From initial call until being back home with my new car was less than five hours. The five hours included me picking up the car I was trading in from your service department and driving 2 hours there and back with my new car. It is a shame that I could not buy my car from a dealership .5 miles from my house that I have used for thousands of dollars of repairs over the years. I started going to your dealership years ago because of the very accommodating help in your parts department. Sorry your professionalism and service has declined so much.

Very efficient from making the appointment to drop off and pick up

Went in to buy a new transit van for work. Walked out with a new van and a couple days later realized it was the wrong size. Brought the van back in. They swapped it out no problem. They didn?t have to but they took care of me. Anthony, John and everyone else was amazing

Brian in service was SO HELPFUL!! The service department did a fabulous job!!

Service was timely. Service Representative was courteous and called me when the service was completed. It was within the time frame I was given.

Jason always does a great job of taking care of the service on my vehicle and always explains everything in detail.

We were very please with our experience with AutoNation. We had visited many dealerships in the last couple of weeks and felt we were treated with great respect here. Brian Hill was very polite and not pushy. He understood we knew what we were looking for and helped us with the purchasing of our car. Thank you for a great experience.

auto nation is amazing I literally was in and out with in one hour they got me approved with in minutes best experience everr

The staff always takes great care of me and my vehicle.

To buy or lease, yes. For any service other than basic maintenance for a vehicle, no. I’ve had three different service writers now. Each have proven inadequate (communication, knowledge, customer centric or being timely). Can not say how many service techs have been involved in the up keep of my vehicle. Though any time I’ve needed more than a oil change I’ve had problems. Nearly every visit I’ve needed Barry the service manager to get involved and solve problems. When Barry listens, he actually retains the information. When Berry says something will be done, it’s done right. I am very positive I have been a thorn in his side, but not without warrant, which I believe not at all being held against me but the employees under him. Thanks Berry

I have never had a bad experience here. They are helpful, knowledgeable, and just plain nice. I would recommend anyone to go here to get their next car and service.

Employees at checking out seemed confused and very slow. Detailing of my car was very good. I would give it an excellent but there was still bird poop residue still on my convertible rooftop and car. Inside car was excellent.

The service department is served by many friendly people. Jason especially is helpful and thorough.

Very pleasant. The car was ready when promised. Always a good experience at AutoNation.

I am very very happy with the service at AutoNation. Always treated well, and everything done on time.

My friend took her car ian envelope n for repairs. When she got her car back, there was a strip of white paint along the bottom of the car and she had $170 dollars in gift cards stolen out of the console. Now, the company won't return her calls. NEVER go there!

Everyone was so nice and they made it easy for us to pick our car out and explained everything to us, answered questions etc. Thank you Brian Hill for all your help!

Love the see C max. The car is much more than what I expected

Battery was replaced quickly and professionally. The air conditioner was checked and found perfect. Service dept called to say car was ready right on time also washed and dried.

2018 explorer leased from AN Westlake(my 6th new car either leased or purchased from ANWestlake) Early on vehicle started leaking gas. Went 2 service, was told it was prob my fault for Topping off tank”( something I have never done with any vehicle). A while later, apt. maint. crew was knocking on my door telling me my Expl. was leaking gas. Took it in, was told by service consultant no way that was true( in spite of huge gas spot on garage floor). called next day, same service guy says I was right, their service bay was full of gas fumes. Today, had a nail in my tire( ya, I know, not close to they’re fault),went to change tire, no lug wrench was put in the vehicle( a 4 wl drive, alledged off- road capable veh). I am not one to complain, in fact at one time calling dealership GM to compliment service dept. After this experience of insinuation I’m an idiot and then, after another gas leak, that I’m a liar, they can all go to .@!$. After this 40K trainwreck of a vehicle, I’m not only dumping AN westlake, but FOMOCO as well.

It was easy to drop off the vehicle. The service rep went over the work that was needed to be performed and asked if I need a ride home to if I wanted to wait. I car was ready when promised.

Everyone was friendly and helpful.

Overall, it was the greatest buying experience we have ever had. Everything was perfect until we sat down with the finance manager. He clearly said, when we first walked into his office, ?What number was your highest?? We answered... ?$x50? ?and what is your lowest?? ?$x50?? ?How about $x47?? Great! We were so excited. Started signing papers and asked if it includes gap and extended warranty for our used vehicle.. ?Yup! Everything included!? it?s 30 minutes after close and we were there talking for about 2 hours already so we didn?t want to hold them up much longer.. Then we notice on the paper with our monthly amount the first number is up one and the car payment ALONE is ACTUALLY $x77. So my husband and I both look at each other and hesitantly sign because of feeling rushed and thankfully had 72 hours to change this. So we leave and both express we thought we both misheard him like he claimed we did when we spoke up and asked why the numbers were different. Long story short, we would go back! But we would know to watch out in finance and not get excited until we see it on paper.

No complaints. Jason was very professional and service oriented.

do not believe car went through an in depth certification process. Barry was able to smooth things over with discounts, but selling a car with a "plugged" front tire, that we were not told about, and a "faulty" battery does not seem "certified" to me. Paying almost $22,00.00 cash for a vehicle shouldn't have to be back in the shop for 4 days after only 3 months of purchase.

My service was fast and professional. I appreciated the workers wearing masks and having everything clean too. They fixed my recall on car and I was out of there in a timely matter.

Great Service Experience, i would definitely recommend AutoNation

I bought a used car today at autonation and I had an amazing experience! Dave Solomon was my salesman and mike did financing, they were both so awesome and I will definitely be coming back to buy my next car from them! 10/10 recommend Westlake Autonation!

Always have had great service at Ford AutoNation in Westlake. A particular thank you to Brian in the Service Department who does a great job in making it a pleasant experience.

I had to get my entire engine replaced. Terry greeted me with a smile and a great attitude. His timeline was spot on and he kept me up to date. He also had a beautiful loaner ready & waiting for me (Escape 2020...the next car I will be leasing).

Anthony and Dan were the abosolute best!!! Anthony was honest with me and compassionate about my current leasing situation. Dan made sure to get me the best deal and i am so grateful for all your help!! you guys were the best and I will only buy my cars from here!!!

car was serviced,for a new battery,oil change,wheel rotation,and clorox spray..the job w2as done in a timely manner..

The oil change and tire rotation were done in a timely manner.

Terry took care of everything quickly. I was very comfortable in the waiting lounge. With the virus concerns they took great precautions like wearing masks and disinfecting my car. My husband and I have been coming here for years.

Nice clean facility. Large selection to choose from. I originally had my price, make, model and trim level preplanned after months of research. I explained what and why I was looking for my specific model. After not finding any in their local inventory, I was shown a similar trim but it had all but one option I was looking for at near my price limit. I didn’t feel pressured to buy or look at specific models.

Great experience as usual. Jason always goes all out to make sure I am satisfied and the service is done correctly.

I was extremely satisfied with Jason as a service rep. As a lady whose has owned my Ford Edge for 10 years he treated me with respect and thorough explanations of the issues that caused Me to bring it in for service and additional important issues that were discovered upon inspection. The next time I bring my car in for service I would be very happy to have him as my service rep.

Everyone was knowledgable and very helpful into getting me the best car to lease. I am getting so many compliments on my Ford Explorer. I really love driving this car. I got more than I thought I could affordl originally.

Great Service Call with Social Distancing. Service was provided in a professional and timely basis.

Very professional, non-pushy staff. As an out of state buyer, I had conducted most of research online. The site was accurate and the descriptions were very detailed. Pricing was clear but when I asked for an "out the door" price, it included an optional warranty we had not discussed so as with all major purchases, it pays to pay attention to the details.

I feel the price for the new Ford was very good. All the staff I dealt with were straightforward, pleasant and knowledgeable. Once I stepped into the showroom, there was absolutely no delay in getting me on my way with my new Ford.

No waiting to be taken care of upon arriving

Jason got me in the very next day for my oil change and free multi point inspection. Was very happy with his professionalism and timely manner he had my car ready for me . Bonus: even gave me a free car wash!👍🥰‼️

I go back to AutoNation Ford Westlake again and again. People are friendly, respectful, and honest. I've had good interactions with people both in sales and in the service departments. Keep up the good work!

Pick up and delivery of car during corana virus was excellent put on 4 new tires and did 60 thousand miles service Jason kept me up on what needed done gave me quotes for everything gentleman who returned car courteous and wore his mask

Very courteous and professional. Prompt service with attention to detail.

Very happy with the way I was treated and how my car was taken care of.

Excellent service. Fixed correct the first time. Loaner vehicle was very much appreciated

Friendly informative and caring . There was evidence of sanitation through out the building.

Peter Murray and the whole Staff was kind, friendly and attentive. Finance manager was great. Everbody was really Very, very helpful and thorough!! Thank you so much

Great sales team - Brian was awesome in helping me look for my perfect vehicle -and took time with me answering all my concerns—Jeff completed my deal in finance and worked with my issues every step of the way-

After receiving a letter in the mail to remind me of routine maintenance and letting it sit on the counter for a week or so, I called to schedule an appointment and they were able to take me that same day. When I got there the staff greeted me and was prepared to take my car. They were efficient and polite. The gentleman that was taking my car back to the garage was wearing gloves and wiped down the door handle, steering wheel and seat adjustment. They were respectful of appropriate social distancing. I walked the lot while my car was being worked on and they called me on my phone to let me know that it was completed. I know most times I tend to ignore the follow-up emails, but I did respond that I appreciated the excellent service.

I had my car in for service at the AutoNation Ford In Westlake. It was a great experience. From Jennifer scheduling my appointment quickly. to the understanding of the service adviser, Jason as to the issue I was having, The work was done efficiently and the problem was solved. I would definitely recommend them to everyone!

Fast and easy drop off and pickup of my Explorer which was in for recall work as well as preventive/scheduled maintenance. Terry kept in contact with me during the entire process which was great! My vehicle runs and rides better than it has in years! I contribute that to quality factory parts and certified technicians.

My car is less then a year old car just wouldn't start tow driver jumped it. took to dealer service found that battery was faulty replaced at no charge. Great work thanks for all the help at Auto Nation Ford Westlake, Ohio

My car is less then a year old car just wouldn't start tow driver jumped it. took to dealer service found that battery was faulty replaced at no charge. Great work thanks for all the help at Auto Nation Ford Westlake, Ohio

Everything went very well, service was good, staff was courteous, cost was acceptable.

Denise Kucinich and Jeff Fiala were the Creme de la Creme of service people; even though they were quite busy they took time and explained everything

Brittany was wonderful, got me checked in and out quickly. Service techs did a nice job, one thing they did when rotating tires was to actually check and adjust air tire pressure!....attention to detail, thank you!

This dealership with their salesperson named Bev, is the BEST car company to work with involving cars!!!! Bev has never disappointed me when I have questions about buying, leasing, repairing or maintaining my vehicles for 15 years now. Thank you!! - Bev, Dean, Dennis, Jeff, and several more that I do not know by name.

Fantastic job like always, friendly staff and very clean

Rachael Beale, my service representative, is outstanding.

Great dealership. Great service. Great people. Terry is my go-to service writer. Best in the business. Looks after my needs but does not try to over-sell.

The service at Autonation Ford Westlake is always the best! I always leave feeling well taken care of and paying a lot less than I imagine lol. Thank you all for the work you do!