Recent Reviews from AutoNation Ford Westlake

I had a great experience dealing with both Vincent and Danny!

Very pleased with the level of service from both Vincent and Danny! Fast finance process, in and out with a new vehicle.

Great experience.

Have been a customer for a year and I like the way they operate. Friendly, efficient and professional. Shuttle service to and from the dealership is a huge plus.

Customer service was outstanding! From the first phone call until the end. My agent was Danny and he was very patient, pleasant, thorough and professional. Harry was also very professional and resourceful and these guys work with you to fit your needs WITHOUT pressure on any level. They make you feel comfortable, give you options and work with your budget. The dealership is very spacious and clean ...even the bathrooms look hotel lovely! HIGHLY RECOMMEND just stop by and have coffee .this team is awesome!

Avoid this place! Paid 30k for a used truck and get can’t anyone to return my call after they said they would replace 2 tires and fix the a/c condenser. They’ll sell you a vehicle and straight up abandon you with it. Armando was great but the service dept is very lack luster. Dealt with the old service manager to no end only to get a run around. Now I’ve left multiple voicemails with the new service manager and haven’t heard a wink from him.

Not good

Frankie did the paper work incorrectly on Saturday which required me to make TWO trips to the Title Bureau and cost me an additional $33. The vehicle acquisition manager came over and said he was new and sorry it happened to me. In doing the final paperwork on Monday, Frankie made another mistake which the vehicle acquisition manager caught. I asked him to check all of Frankie's work since he made mistakes which cost me time and money. He laughed and said he is new. He told me "If you can't forgive somebody for being new, what can you forgive them for"? I said I'm glad you think costing me time and money is funny. He said "if I was going to be difficult he would cancel the sale I could go start over somewhere else". Adding "He didn't have to buy any car at any price" . I don't believe expressing displeasure with an incompetent employee (3 paperwork errors in two days), and sharing what it cost me in time and actual dollars is BEING DIFFICULT. I am still in shock by the rudeness and unprofessionalism of the MANAGER.

I was completely happy with my experience at AutoNation. The process was efficient and pleasant. I purchased a car elsewhere a year ago and would not recommend that dealer. I felt I was treated with care nd respect at AutonNation.

Friendly people. Good service. Listened to my concerns.

A great place to buy a new car. Bob was extremely helpful in finding me the right vehicle and was open and honest with everything throughout the buying process.

Everything was great. Melissa is Awesome!

I was looking for an escape and got into contact with Armando, he made sure they had the one I was looking for and even let me know they had more in stock than I thought. I went out there that night to test drive the one I wanted and found one I liked better! Dan made my first car buying experience great. They worked with me on the trade in value of my previous vehicle and were very helpful throughout the process.

They have always been helpful in all the right ways in getting my car fixed service department is top notch the latest repair to my f150 was spot on

Recently my wife and I decided to see if any dealer would be interested in purchasing our vehicles. We have two leases with the same manufacturer. We were contacted by Autonation Ford, spoke with a representative about my wife’s vehicle and they gave us a fair offer for the car. Brought it up, after waiting a few days to get the paperwork in order we signed the vehicle over and was a fairly seamless process. No more than 3 weeks later I started doing the same research for my vehicle, again spoke with the same representative at Autonation Ford and it seemed we were going to have another easy seamless process. Except it wasn’t, after a few days I wasn’t receiving phone calls back, finger pointing to the manufacturer saying they won’t release the correct information. And requiring me to be proactive and try to call just to get an update. At the end what I was told was that they couldn’t get the information needed in order to complete the transaction. This would be more believable if I hadn’t done the EXACT same process with my wife’s vehicle (same brand and leasing company) less than a month ago. At the end of the day it’s disappointing that such a good process was followed by this and leave such a poor experience as my last transaction with them. I will say everyone was very polite and courteous in all my interactions, but the end result was disappointing.

I sent this email to the General Manager of Autonation but received no response so I am posting it here. Good evening Mr. Szalai, Thank you for the email reaching out about my recent visit to your dealership. Unfortunately, I cannot say it was a visit that left me happy. Let me give a little background to the situation. Several weeks ago I completed the instant offer on Kelly Blue Book and Autonation Westlake was one of the dealerships that reached out to me to give me an offer. I spoke with Mr. Kucinich on the telephone and he gave me an offer in the $3,000.00 range I believe. This was the lowest offer of all of the ones that I received from Carvana, Vroom, Carmax, Autonation and others. I informed Mr. Kucinich that I would not be selling my vehicle to Autonation for this price. Several weeks went by and I received an email from Mr. Kucinich, I'm sure it was an automated email, but it inquired if I was still in the market to sell my Ford Fiesta. I replied that I was still in the market and that Carvana had offered me $6012.00 and asked if he could beat that price. He replied with the following "Hi Erik, It appears KBB might have missed this one. Is it possible that you would be able to bring your Fiesta by sometime today or tomorrow? With it's exceptionally low mileage, we just may be able to satisfy your request. Please let me know. Sincerely, Gary" With this response I scheduled an appointment for Thursday August 26th at 7:00 PM to come in and speak with Ms. Kucinich. I met with Ms. Kucinich and had the vehicle appraised and she offered me approximately $4300.00. She asked if I wanted to proceed that night and I told her that I was not going to proceed at all due to the low offer. I informed her that Carvana was offering approximately $6000.00 and she went to speak with someone to see if she could get the offer raised. She came back to me and said that they could not come near $6000.00 but would give me $500.00 more for a final offer of approximately $4800.00. I told her that I would not be selling my vehicle to Autonation. I then left the dealership. While I was at the dealership everyone was kind and friendly so my complaint is not with that. My frustration is that Mr. Kucinich was provided the amount that I would need to sell my vehicle to autonation and led me to believe that he may be able to reach that number which would have been any amount over $6012.00. Instead I was offered an insulting $4800.00. I understand the dealership needs to make money on the vehicles so I'm not even upset about the amount of the offer. What I am upset about is that Mr. Kucinich had to have known there was no way he was going to be able to actually meet the number that I needed to complete a sale. The entire visit was a complete waste of my time and I feel that it was just a ruse to get me into the dealership. I understand that a firm offer needs an in person appraisal and that can affect the value but there was such a large gap in the offer and the number that I had requested that I don't believe for one second that Mr. Kucinich was sincere in his email that he may be able to satisfy my request. I have purchased 3 vehicles and leased 1 at Autonation Westlake, two of them with maintenance plans. I have spent a considerable amount of money with Autonation Westlake and have been loyal in providing my business and recommending others to purchase here. I have had pleasant experiences with the Sales staff and the Service staff. Unfortunately with this visit and an issue with the titling of the 2020 Ford Escape that I purchased, I feel that I will no longer purchase vehicles from Autonation. After my current lease of my 2020 Ford F-150 is up I will likely take my business elsewhere and no longer utilize the Service department either. This visit has left me feeling insulted that Mr. Kucinich had no consideration for my time and had no actual intention in making a deal for my vehicle. Update: 11/3/2021 - I was never contacted by anyone from Autonation to discuss this situation. They obviously don't care.

Friendly and thorough. Explained what was needed and work was completed on time. Excellent experience Did not appreciate emails received from Auto Nation dealers wanting to buy my car

David and Dean were great to deal with. They were honest and upfront. They both did a wonderful job keeping me up to date on the status of my vehicle purchase and got me a great deal. I wouldn’t hesitate to make the 4 hour drive from WV again just to purchase from David. He made the process so easy.

Great Customer service

Great experience all around!

Easy to schedule. Excellent, direct, friendly customer service at the desk. Everything taken care of in a reasonable amount of time.

fast knowledgeable just plain good service

Daniel Coffey was an excellent salesmen. He got me in a car that suited my needs and my budget without being pushy. He’s knowledgeable, personable and someone we hope to buy cars from for years to come. This is our 4th car from autonation Westlake and we don’t plan to ever go anywhere else. Thank you for an excellent car buying experience!

I had a good experience at AutoNation Westlake. They advertised a used F150. I had been doing online shopping for a pick-up truck for years. Finally I decided to take the plunge, and I saw one online at AutoNation Westlake and decided to look at it. Four hours later I drove it home. I didn't really need one until Spring of 2022, so I could afford to be picky. Luckily, online shopping really eases the burden of driving all over the city looking. Everyone I dealt with in the buying process was pleasant, helpful, and seemed eager to do business with me. I'm enjoying my new truck, my first truck. I had no idea pick-up trucks could be so quiet and smooth and quick! Thanks AutoNation Ford Westlake.

During the purchase process, they ran a hard credit check 9 times while checking for the best loan. My credit took a huge hit because of this and I've never had a dealership do that in any other car buying experience. The truck I purchased was not detailed and the tank was nearly empty. The people are nice and their trade in offers are fair but their used car prices are higher than others. I would not recommend them.

Armando was amazing, got my partner his new F150 for 10k less than ANYWHERE in Pennsylvania that we looked at... Very fast process with friendly & laid back staff. Will 100% be looking for our next new vehicle there! 20/10! Thanks again, Armando!! We're in love with the truck!!!

I have always been satisfied with service. I expect them to guide me properly

We bought a used truck here last Saturday. Dealing with Ricky was great...no BS and I feel we got a deal. Would highly recommend shopping here!!

Barry and his team always do their best to meet the customers needs and turn the repaired vehicle around fast !

Used Kelly Blue Book to get a cash offer on my 2015 Ford Focus and was contacted by this dealership. They had a brand new 21’ Cactus Gray Ford Ranger on their website that I wanted to test drive so I made an appointment. I was met by Armando as soon as I walked in. Armando was very helpful and very easy to speak to. He did not pressure me into anything while I was there, and made the entire purchase experience enjoyable. Armando also provided me with all the information I needed in regards to trading my car in and purchasing a new one. This was the first time I purchased a brand new car on my own, and he made it super simple. They also provide carfax reports for every vehicle on their lot, without making you ask for it first. I would absolutely recommend Armando and this dealership to anyone. I will definitely return there for all my future car needs. - Eldin B.

great srevice

I set my appointment up over the phone. While calling in I was dropped 2-3 times and had to redial or I was passed from department to department to check on a recall with my car. Everything else went well and everyone was nice. The service was prompt and they kept me informed and didn't try to push unneeded changes on me.

Service staff was friendly and accommodating. Took vehicle in for an oil change. After service I drove my vehicle home and the low tire pressure light came on. No big deal I have an air compressor at home but it makes you wonder what else are they skipping on your “multi point inspection”

I drove up to Ohio to visit my family in my Ford Fusion. I was experiencing some trouble as I drove up, and it started getting worse while I was in Ohio. I called AutoNation Ford Westlake to see if they could take a look at my car and find out what was wrong before I had to travel back home. They immediately had me bring my car in and were able to find the problem and fix it that same day. Barry, the Service Manager, was friendly, professional and all around helpful with me. He kept me informed about what was found and the options to fix the problem. I would definitely recommend their service department to anyone needing their car serviced or repaired. I’m so very grateful for all their work and help. I arrived safely back to my destination with no problem!

Dropped our truck off for a totally unexpected repair on a Friday about 1 pm. Figured it would take the service center until Monday or Tuesday to get the parts in and to get it finished. Literally 4 hours later they called and said it was done! They worked hard to get the parts in right away and the super nice mechanic stayed a bit late to finish it so we would not be without our truck for the weekend. Will definitely recommend this place and will continue to go back. THANK YOU Ford in Westlake!!

I wouldn’t recommend this dealership. After verifying that a vehicle was in stock, and scheduling an appointment three hours later. I drove there just to be told by the same salesman that it was at another dealership. Even the service here has been disappointing. I purchased my last truck and extended warranty through them, but they didn’t keep any record of it. After trying to have repairs made I had to reschedule and bring in my contract for them to preform warranty work.

I came in with a tire pressure and they also changed the oil which wasn't scheduled for 2 more days.

Came in for a diagnostic. They kept my car for 4 days and when i came and picked it up nothing was fixed..

Tried to buy a car here, and nobody came out to talk to my wife and I walked around for about 20 minutes New the car I wanted from internet search found it on the lot.waited by it too and finally left was hoping to give a good review here and the magazine I work for, but am unable to. As we left sales people were just standing around talking to each other in the building. I'm not saying don't go here , I'm saying good luck. Hope your experience is better than mine. Gave 2 Star because lot look nice and clean. But all I can say

From scheduling to completion of the work on our car was fantastic.

I went to Auto Nation Westlake to get my last three vehicles. Amazing staff, they make the whole car buying experience painless and completely transparent. I worked with Danny Coffey on my last two cars and can’t say enough good things about him. If you need a car, go see Danny at Auto Nation in Westlake

I had a great experience at AutoNation. I went there knowing what vehicle I wanted and had it within two days. They definitely helped me out! Get your next car from them, this is where I’ll be car shopping from now on. Also ask for Dylan Clark, he is who helped me and was awesome the whole time.

Great service!

as described by others already, the helpful, courteous employees and comfortable waiting area are above the norm - I'm new to Ohio and impressed by the universal friendliness I've found - even wrapped in a car repair!

I would never buy a car from AutoNation again.. They lied to me and told me a lease car had free oil changes..NOT TRUE.... Didn't find out till a year later just the 1st oil changes is free...!!! If I know that they lie to me i wouldn't have sent my wife's there for her truck..she went there for a explore truck she loved the truck they showed her .. but when it came time for the paper work that she was signing they change it to a escape.. She didn't. Know instill she got the keys and puonted her to the escape..

I had a great experience working with Danny on a 2021 F150. He was professional! Didn't pressure me into buying a truck. He listened to my needs and wants. Ended up leaving with a great truck the same day.

After 3 tries they finally figured out the problem with my Edge’s surging issue. I appreciate their never give up attitude.

I had a great experience buying a used truck from these guys. The salesman was kind and informative. I never felt pressured or dissrespected. I believe they genuinly helped me get into the truck I wanted for the car payment I needed to budget for. The iceing on top came when I returmed to pick up the truck after all the paperwork was completed. They put on 4 Name brand- brand new tires for the f150 i was buying. Thats $1,000 in tires as a gift. I will always go to them first for any new vehicle purchases. I will reccomend them to everyone. Check them out.

Awesome ; very professional and quick service ; fully satisfied and recommended

My continuation of service is testimony regarding the service provided.

Recently purchased a pre-owned vehicle from this location. I was very pleased with the price, communication, ease, and process speed. Richard is the associate that assisted me and he is AMAZING

Mike was great in service. Answered all my questions and got me out in a timely matter. Will be back

Service Advisor Melissa Goodson and the technician did an excellent job servicing my Ford Escape. I appreciated the shuttle drivers who were very helpful.

Working with Will A. to get me into my new truck was not only easy, but also effortless thanks in part to having a great salesman. Will was not only professional, but accurate and actually listened to and applied what I told him I was looking for. Unlike other dealerships in the area I was not up sold at AutoNation. And when I received a call from Will it was for something close to what I was looking for or something I was actually interested in and ultimately bought. Sometimes it's more than just the product a place is selling. But how it is delivered and how you are taken care of and this place does it right.

I Had the pleasure to work with Armando at Autonation Ford & Westlake Ohio What a great Guy ! I live a hour away from the dealership & we Communicated back & forth by Email ,text & talk He went above & be on for me !! He Answered all my questions . He didn't pressure me on buying anything other Then What I wanted He found Me the perfect vehicle for me it was exactly what I wanted & so much more . He send me pictures inside & out of Every Vehicle that I was Interested in . He was very Patient & kind & He will always be my sales man from this point on ! I know His a hour away from me & I would go 2 hours or more to have him Help with me getting a vehicles in the future . I will be sending all my family & friends to him ! & Thank you again Armando Your the Best 😊

Earlier this year I took my F150 in for an issue with a repair from the previous year covered under a Ford extended coverage warranty. the dismissive attitude of the service manager Barry Tubor and flat out refusal to contact the warranty department was appauling. his attitude was absorbed by the service rep at the counter as you would expect. After 10 years of service at this dealer I was expecting a bid of customer focus but I received the opposite. He was unwilling to give me a reason for his refusal to address the issue or even attempt to deal with Fords Warranty folks. I contacted Fords Extended coverage department as well as another Ford Dealer (Kowalski Ford in Avon Lake). Jason in Service was a gem working with me and the Warranty folks with an attitude of customer service/focus and communication. guess where I'll be taking my business in the future

I saw the car online and called. John made the experience painless. Amazingly the like-new sixteen year old car was delivered to my door! And it's all I expected it to be. Best car buying experience I've ever had. Thanks a million.

Efficient, Prompt and Courteous Services! I used them for many years.

Very pleased with my recent visit to the service department.

I recently had a flat tire and was sitting just off the I90 freeway. I called roadside assistance with the number I was given from your Establishment. Waited no more than 1/2 hr for a tow truck. Took my car to your service department which was after business hours. Recieved a call, the next morning to let me know my tire would be replaced and fully covered by my tire plan. I'm very pleased with their prompt service. I would highly recommend.

Great service! Quick and on time!

they are always very nice and accommodating.

When I bought new car in this place it was without a problem (it is easiest part, I think). But now when my car have recall warning (20B34 transmission oil cooler), they say that they do not have parts and they will call me back (they never called back). I called two times. But what is the problem to order this part and change it? And problem is that this recall has limited time frame for free change, after that I should pay for it. And now I believe they are waiting for me to pay for this service. I know that other dealerships order parts and schedule service in 2-3 weeks.

Couldn't be happier with Armando and the team at Autonation. They put me in my dream car and truly cared about my experience from my reservation to the final signature on the purchase agreement. Would definitely buy again from AutoNation Ford Westlake!

Good service, pleasant, efficient, and explained everything well

I purchased a 2018 Ford Edge from Autonation Westlake Ford in August 2020. At the time I also purchased a Ford maintenance plan. I had no issues at the time of sale. The first maintenance appointment came and went without a hitch. At the second maintenance appointment (Apr/June 2021) I was told I would need to pay for the basic maintenance that had occurred. When I indicated I had a prepaid maintenance plan they said it had expired in March of 2021. Their finance office had put the start date of the maintenance plan as the date of original sale and not the date that I had purchased. The service office was able to waive the charge and assured me it would be taken care of. When I called the office today to try and figure out what was going on and schedule my 45,000 mile maintenance, I was in this order: Hung up on, transferred, put on hold, transferred again to a line that was never answered and then picked back up by reception, and then as I was explaining the situation, I was cut off via transfer again to a line that again rang and was never picked up. If you don't plan on ever interacting with this dealer post purchase, they are probably a great dealer. But if you planning on 'buy here, service here' I would avoid them like the plague.

Rude, belittling, arrogant, and unhelpful. These are some of the words I use to describe this place to others. I will never be returning to this location or any others due to there answer on every question is “well it’s corporate we can’t do anything” this is not how this should work the vehicle I looked at was in rough shape I being a mechanic and able to do repairs myself not a huge issue but for the average consumer walking in they are going to be spending a lot of money right after they get the vehicle to fix the issues. I also brought a vehicle to trade in and they gave a wildly low trade in value not even close to Kelly Blue Book fair trade in value. If you do plan on going here please look up your vehicles prices and do not let them take advantage of you, because they most certainly will when they are shaking your hand and smiling to your face.

courteous and professional staff, Melissa, who handled my current repair. she is very professional, also kept me in the loop concerning parts that had to be ordered, and repair process. very courteous and helpful. would recommend AutoNation Westlake always.

Great staff with excellent customer care

Melissa was extremely helpful with my vehicle. The work performed was faster than anticipated and my vehicle handles perfectly. I've been a long time customer at John Lance Ford and they will continue to get my service.

I sent this email to the General Manager of Autonation but received no response so I am posting it here. Good evening Mr. Szalai, Thank you for the email reaching out about my recent visit to your dealership. Unfortunately, I cannot say it was a visit that left me happy. Let me give a little background to the situation. Several weeks ago I completed the instant offer on Kelly Blue Book and Autonation Westlake was one of the dealerships that reached out to me to give me an offer. I spoke with Mr. Kucinich on the telephone and he gave me an offer in the $3,000.00 range I believe. This was the lowest offer of all of the ones that I received from Carvana, Vroom, Carmax, Autonation and others. I informed Mr. Kucinich that I would not be selling my vehicle to Autonation for this price. Several weeks went by and I received an email from Mr. Kucinich, I'm sure it was an automated email, but it inquired if I was still in the market to sell my Ford Fiesta. I replied that I was still in the market and that Carvana had offered me $6012.00 and asked if he could beat that price. He replied with the following "Hi Erik, It appears KBB might have missed this one. Is it possible that you would be able to bring your Fiesta by sometime today or tomorrow? With it's exceptionally low mileage, we just may be able to satisfy your request. Please let me know. Sincerely, Gary" With this response I scheduled an appointment for Thursday August 26th at 7:00 PM to come in and speak with Ms. Kucinich. I met with Ms. Kucinich and had the vehicle appraised and she offered me approximately $4300.00. She asked if I wanted to proceed that night and I told her that I was not going to proceed at all due to the low offer. I informed her that Carvana was offering approximately $6000.00 and she went to speak with someone to see if she could get the offer raised. She came back to me and said that they could not come near $6000.00 but would give me $500.00 more for a final offer of approximately $4800.00. I told her that I would not be selling my vehicle to Autonation. I then left the dealership. While I was at the dealership everyone was kind and friendly so my complaint is not with that. My frustration is that Mr. Kucinich was provided the amount that I would need to sell my vehicle to autonation and led me to believe that he may be able to reach that number which would have been any amount over $6012.00. Instead I was offered an insulting $4800.00. I understand the dealership needs to make money on the vehicles so I'm not even upset about the amount of the offer. What I am upset about is that Mr. Kucinich had to have known there was no way he was going to be able to actually meet the number that I needed to complete a sale. The entire visit was a complete waste of my time and I feel that it was just a ruse to get me into the dealership. I understand that a firm offer needs an in person appraisal and that can affect the value but there was such a large gap in the offer and the number that I had requested that I don't believe for one second that Mr. Kucinich was sincere in his email that he may be able to satisfy my request. I have purchased 3 vehicles and leased 1 at Autonation Westlake, two of them with maintenance plans. I have spent a considerable amount of money with Autonation Westlake and have been loyal in providing my business and recommending others to purchase here. I have had pleasant experiences with the Sales staff and the Service staff. Unfortunately with this visit and an issue with the titling of the 2020 Ford Escape that I purchased, I feel that I will no longer purchase vehicles from Autonation. After my current lease of my 2020 Ford F-150 is up I will likely take my business elsewhere and no longer utilize the Service department either. This visit has left me feeling insulted that Mr. Kucinich had no consideration for my time and had no actual intention in making a deal for my vehicle.

Well let me start by saying I have been coming here since my parents started purchasing cars from John Lance in westlake... my parents, myself and my son have all purchased our cars from here with not one complaint... until now, I recently had an oil change later that day I realized I had no windshield wiper fluid which may me question if things had been actually done properly with the oil change service , later I discovered oil stains all over my upholstery by my driver seat door looked like finger prints , not to mention I had seen this before months ago and could not figure out how it got there until NOW !!!!. whomever climbed into my car while it was being service had oil all over their hands. I will continue to come to westlake ford because they are apart of my family but I have to say I was disappointed with my recent visit and hate that from now on I have to check behind them before leaving.

Collision Center repairs cares to the smallest detail.

Will provided excellent service!

As usual, AutoNation Ford Westlake's service department delivered. They even got me done early! Thanks team!!!

Armando was AWESOME. Very informative. Treated us like real people. THANK you very MUCH 👍👍👍

Excellent service!

Riley service associate that I worked with was very helpful and professional.

AutoNation Ford Westlake is an Awesome place to take your vehicle for any kind of service. The guys there are truly professional, from the people who check you in to the service techs to the ladies who check you out. They also try to get your vehicle in and out as quickly as possible.

AutoNation Ford Westlake is an Awesome place to take your vehicle for any kind of service. The guys there are truly professional, from the people who check you in to the service techs to the ladies who check you out. They also try to get your vehicle in and out as quickly as possible.

I took my truck in to get new brakes and told them I want new rotors and new brakes and for them not to turn the rotors. I will pay for them. What did they do, they turned the rotors. Last winter I told them I need a new battery for my truck and when I went to pick it up they said no charge truck is fine. I got home and the next morning I couldn't start the engine. Drellishacks came out to my house with a battery on hand and a tester and showed me my battery was dead. They charged me less than 75 and started me right up. Drellishak's is so much better service than Auto Nation.

I remember when my husband and I first bought our truck from Auto Nation, the heated seat stopped working just two weeks after we bought it and the mechanic told us we would be charged $100.00 to get it fixed after we told him we just bought the truck from them just 2 weeks ago. This guy told us nobody uses my garage without paying minimum $100.00. Then just 3 months later it stopped working again so we ended up having to pay anyway. Another time we had our truck serviced for the muffler was making noises and they said that they couldn't find out was was wrong with it and the guy said he found rocks on top of the catalytic converter. It turned out we just bought bad gas, why the guy lied about the rocks I have no idea. Another time we went to have some engine work done on it and we had to go back twice and still had to get it fixed the right way from our other mechanic. Auto Nation is not for us and we will never go back even to buy our next vehicle just because the servicing department failed us! It's too bad because the Sales People that sold us the truck treated us great but there garage is not the same.

The service department at AutoNation is top-notch. They always take care of me in a timely manner at affordable prices thank you, Jeff P.

Great service & very easy to work with. Than you.

My experience at AutoNation was amazing. My salesman William Ahonen was honest and helpful. He was up front with the price of the car and helped me get a better interest rate than I had been preapproved for. They didn't try to sell me a more expensive car or try to get me to purchase extra warranty coverage. I would 100% recommend this place and will be returning the next time I need a car.

Robert Atkins Was great! I highly recommend him if you purchase a new vehicle there. I was in and out in 2 hours with a trade in!

This was the second purchase experience at AutoNation Westlake. Will and Tony took care of sourcing my vehicle to my specifications. The transaction was without a hitch. the Mercedes is beautiful and exactly what I wanted. Thanks to the team!

UPDATE** I did receive a call from the service manager apologizing for my disappointing experience, so they do take these reviews seriously. I appreciated the follow up. 4 stars ** My check out was disappointing as I was overcharged, and when I disputed the amount, the service attendant was snarky and rude. Turns out I was right, and there was no apology. Paid and left. Will not be back. Will not recommend. Plan on buying a new truck in the Spring. Won't be from Autonation Ford Westlake.

Robert Atkins Was great! I highly recommend him if you purchase a new vehicle there. I was in and out in 2 hours with a trade in!

Went in for an oil change and (sliding) rear window defog issue . Also mentioned the disappointing mileage I am getting with my 2019 F150 w/2.7L Eco engine. I thought the (full synthetic) oil was a bit expensive , over $100 and move than I was told when I dropped the vehicle off. Was told no issue with the rear window but it clearly freezes in the winter on the sliding portion. Still under warranty so will be bringing it back in the winter. Regarding the mileage was told the computer needs more miles to accurately calculate the mileage which made no sense to me. I have less than 4K miles on it and it could improve a bit with more with more piston ring mating wear but don't see how this can be related to the computer. FYI I drive my F150 like a "little old lady" and have a friend with the larger more powerful Eco V6 on a 2018 F150 that gets nearly 4 MPG more than I do.

Was about to buy my sixth Ford but poor service led me to buy a Subaru.

Ford Autonation of Westlake has 5 stars from me all around! My truck had caught on fire and took a while to get parts in they did everything they could to get my truck fixed right away! Jamie the mechanic went over everything they fixed with me even pulled it up on the lift. Barry and Mellisa did an amazing job on keeping me up to date with everything! Better then my insurance company did! Barry and Melissa were very accommodating with me! I am very pleased with their customer service! If you are looking to get your vehicle fixed somewhere. This is the place to go! You are definitely not treated as a number you are treated like a Ford family! I will definitely be back with any problems I encounter with my truck! Great place thank you!

Brought an old conversion van in for service that had been sitting a while and asked them to inspect the vehicle and determine what was needed to keep it roadworthy. They took the time to look at everything, then provided a list of issues that helped me determine if it was worth the money to try and keep the van usable. Not being a "car guy" I told them I was counting on them to give me an honest assessment of the vehicle. They did that - and provided me with their professional opinion as to whether or not it was worth proceeding with repairs. In this case, it was not worth the pending cost, and they were very forthright in telling me that. At no time did anyone try to convince me that the repairs were in my best interest. Finally, when I asked about the cost of the thorough inspection, I was told "don't worry about it, just come pick it up". I don't often write reviews ( I believe this is the 3rd or 4th of done in my life!), but when the level of service exceeds expectations by this amount it warrants one. My experience with AutoNation Ford was excellent. They may not tell you what you hope to hear, but honesty can be good news or bad news. In my situation honesty was bad news. But it was the truth. And that's what we hope for anytime we deal with a business.

I have taken my Escape here for ten years. Great service.

People are nice and buying process is painless. However, their "125 Point Inspection" apparently didn't consider the clutch on the car I bought. It went bad a month after I bought it.

Always on time never have to wait. All staff knowledgable and professional.

Very fast, efficient and easy process. The customer service was excellent, everyone was nice and welcoming.

Kevin is the best service advisor we've dealt with at AutoNation Ford Westlake. He's a great member of Barry's team and he's earned our return business.

I just purchased a 2021 explorer. I love it and i can not say enough about this place. I have bought\leased several vehicles from them. Everyone is so nice and Solomon went above and beyond to find the vehicle I was looking for. I Will never go anywhere else. I send my kids to them as well. Give them a try and see for yourself, you will not be disappointed.

Very helpful and thorough.

Good dealership

First of all Danny was absolutely amazing he’s one of the best salesman I’ve ever dealt with I also really really really like Johnny he has always been great to me love used to be my sales person for years and I can tell you that AutoNation is one of my favorite places to go when I buy a car and I refer as many people as I can to you guys but Danny above all was so courteous so caring he has a big heart he’s just a wonderful person anyone will be proud to have them working for him!!! Mike the finance guy was awesome to. Overall it was probably one of the best experiences I’ve had and I’ve been buying cars from you guys since 2002.

Hey car shoppers! Westlake AutoNation delivers great customer service . Stop by or call and ask for Brittany she will exceed your expectations! She will load your car buying experience using every tool at her fingertips! Great people skills, too!

Always prompt, friendly, expert service for more than 10 years of being a customer! I love it there!

Bought a brand new 2021 Ford Escape on 6/1/2021, after a few weeks I noticed one side of the liftgate stuck out further than the side of the vehicle, schedules a service appointment to be told I had to schedule a appt with collision department. Schedules the appt for the following week, went to pick up my vehicle to find the side that stuck out further now is pushed in further, the tail light from the liftgate to the vehicle does not line up. Spoke to Paul (collision manager) when I arrived to pick up the vehicle regarding the liftgate still not properly aligning only to be told "well we did the best we could and it's not going to align properly, the only other thing I can do is bend metal which I'm sure you don't want done" I have placed calls to Paul for a week with no return call, called again today with my number blocked due to caller ID on their end, low and behold Paul answered. Paul stated "all I can do is take another stab at trying to get it fixed" I explained to Paul it is a brand new vehicle and if you have to order a new liftgate that's what needs to be done, Paul stated "I do not think Ford will go for that" I in return said so I am supposed to drive a brand new vehicle with the liftgate not properly aligned with the tail light, Paul then stated "yes"!!! Needless to say I will never buy another vehicle from them nor take my vehicle back to them for ANY service!! Will be placing a call to Ford!!

The only place I take my vehicle to get service. They have no shady dealings, very trustworthy.

They made it hassle free~I can see why they get awards. Our truck was detailed & delivered with a full tank hours after purchase. A GOOD BUY.

I had my car in for service at the AutoNation Ford In Westlake. It was a great experience. From Jennifer scheduling my appointment quickly. to the understanding of the service adviser, Jason as to the issue I was having, The work was done efficiently and the problem was solved. I would definitely recommend them to everyone!

I love this shop! They take the best care of my Ford! They always shoot me straight & explain what needs to be fixed, why and how soon. They proved excellent service with a qualified caring team. Never taking my Escape anywhere else but here.

the service manager is professional and very accommodating. i didn't even have an appointment and he got me right in. Barry, the service manager, is awesome! and the cashier (Leanne) is very quick and accommodating and does a great job!

Dan Coffee was amazing. He was professional, knowledgeable, and to-the-point. I will be recommending him to anyone I know who is looking for a Ford!

Excellent place. Friendly, Kind and Courteous.

Melissa was great! The entire staff is always quick and courteous! I was expecting a longer wait time but I was out within the hour! Thank you Autonation Ford Westlake!

Melissa the Service Advisor, was kind, considerate and attentive. Car came in, recommended what is needed for 30,000 mile check up. Quoted price for tires. All was well. Thanks AutoNation.

Currently waiting for my oil to be changed and have experienced and witnessed excellent customer service. The waiting area is so comfy and clean. Every interaction employees have with customers is extremely professional and kind. Very impressed and pleased!!

A special thank you to Jeannie Frangias at Autonation Ford Westlake for an excellent car leasing experience! I highly recommend her and the team for an easy transaction

Great service.

Mike did a great job getting me in and out of there on a timely basis. He explained everything to me and was so thorough. Thank you Mike!

I had my car detailed at AutoNation. Excellent service, excellent work quality. Ashley, the service rep and Karen the courtesy driver get a special call out for prompt, courteous service. Ashley was especially good at keeping me informed throughout the whole process.

AutoNation Ford of Westlake told my wife she needed new calipers 4 days after the brakes and rotors were replaced. Calipers were checked to be fine. AutoNation refused to do recall work because of it. Will seek a reputable Ford Dealership to do the work. Then told her there was a oil leak on the entire engine when it was a missing oil plug seal and sensor leak we knew about. Again checked and repaired by a organization that was not looking to prey on the customer.

Just to update my last review I am keeping it at once Tire. I would go lower if I could but I can't. On a $1,200 repair that should have been covered during the warranty Ford and the dealership combined to pay for 55% well I have to pay 45%. This isn't fair and I'm sure we all know it. Dealership pays 27 and 1/2 Ford pays 27 and 1/2 and I have to pay 45% for repair that should have been done while it was under warranty for free. Blackmail! Now I'm being told that my poor review reflects on Melissa. As I said before she did fine she's just hampered br Fords poor policy. I also resent them trying to Blackmail me into changing my review. The only way to change my review would be for them to pay any portion over the $250 or so that they originally told me it would be.Then I would change my review.

AutoNation Ford of Westlake told my wife she needed new calipers 4 days after the brakes and rotors were replaced. Calipers were checked to be fine. AutoNation refused to do recall work because of it. Will seek a reputable Ford Dealership to do the work. Then told her there was a oil leak on the entire engine when it was a missing oil plug seal and sensor leak we knew about. Again checked and repaired by a organization that was not looking to prey on the customer.

Excellent job detailing inside of car.

Bob Walker was a pleasure to meet and work with while going through the car buying experience. Thank you!

This dealer has bait and switch practices that should be illegal. “come in, we have your appt” is what they say just to get to the dealer on multiple occasions to be told we don’t have the car we told you we had, sorry. Buy from any Ford dealer except this one is my recommendation!

Service is solid.

I brought my SUV in for a recall. Justin was very friendly. Told him there was no hurry. He called and left a message saying it was ready. Checkout was quick. Great service.

Bob Walker, our salesman, was the BEST!! He made the purchase of our 2018 Hyundai Tucson flawless!! We will definitely be back to buy another car!!!

Dropped my vehicle off for an oil change and transmission flush. I get it back with a vibration and blown transmission. They insist it isn't their fault. Never again will I go there. Now we will let court decide who's at fault.

Bob Walker was our salesman, explained everything to us about the 2018 Hyundai Tucson we purchased. We had the most pleasant experience here and we will definitely be back to purchase another car!!

My car display is still not working right at all. I don't know what was work on but my display panel is still not working right at all. My calls still drop, Alexis is not calculating right with the direction she skip when she talking. I'm confusing. Normally they did a good job,,,.

Bob Walker was amazing! He walked me through my first car purchase and was blatantly honest about everything! He explained everything very well and worked with my budget to get the best possible car for ME. That's the difference between him and this location and other dealerships! Bob put the focus on ME and not his commission or maximizing my budget! I actually came in way under budget and got a really nice starter car!!! Thanks again Bob!!!

They Refused to provide service for delaminating rear window trim they replaced last Sept. under Ford extended warranty. They also refused to discuss the issue with Ford Extended Warranty when I asked them to stating they "can't do that". They claimed the trim was hit by something or "had chemicals poured on it". There isn't any evidence of either upon close inspection. I contacted Ford Extended Warranty who told me the dealer of course can contact them. Also the extended warranty can only cover the part once there is a system failure (i.e. a leak) but actually the part is covered by Fords parts Warranty for 2 years and unlimited miles. They suggested I discuss it with the dealer again and if necessary escalate the issue to Ford Customer Service (corporate). I will contact the dealer today to move the issue forward

Quick service on a Friday, they were able to fix my tire, thank you! Kevin even had my car waiting inside for me!

Can was parked for awhile and were rusted to the point of causing vibration. Contact Auto Nation Westlake, talked with Mike to find out if I could come in and leave the car for brake assessment and service. They were able to squeeze it in for service and gave me a dealer car to drive. Brakes were done the next day. Thanks to their quick service and loner car, I was able to take care of everyday chores.

What an awesome place to buy a vehicle! Great people, fast service and great deals! Would recommend anyone to purchase their vehicle from AutoNation Westlake!

Easy to set appointment online or by phone. Convenient hours until 6:00pm weekdays and half day on Saturday. Good Service! Please bring back the wash with service. Thanks!

Autonation in Westlake is a wonderful service department. They go above and beyond especially Barry.

Found a nice car there with a good price. Was going to finance but they tried to add a $4000 warranty that they originally stated was $60 a month for 24 months. That does not add up to that amount. We ended up paying cash.They serviced the car the next day, which was great, but delayed giving us the service report for a week

They provided an accurate estimate, gave me options, kept in contact with me while they were doing repairs, and fix several issues with my Explorer. All I could ask for.

Bob walker was fantastic. Such a nice , funny, honest, person. He was definitely not a creepy car salesman. He will get the reference. Lol. DJ or Dennis as I call him is Awesome and wonderful. Bob you owe me $ for saying nice things about DJ!!! I will be back for my next car in 3yrs!!

We had a great experience with AutoNation Ford Westlake. John Conrad, our sales consultant, worked with us every step of the way. When we met with Harry Pilion, the financial services manager, he walked us through the financial piece and was very helpful.

It wasn't the best experience I've ever had at a dealership but, the things that did go wrong (most of them, not all) were taken care of. Originally it was probably going to be a 2 but, since they took care of it right away, ill give them a 4. In the end, I did get the car I wanted for a decent price.

The buying experience was one of the best I have ever had. Earl was patient and understanding of my needs during the entire process. I almost felt we were related and buying a car from my dad. He even followed up with me after the sale to see if I had any questions or concerns about my car.

The people were nice. They took me right on time. The service did not take long. The cost was not extravagant. I can always depend on them.

Experience from making the appointment through completing the service is excellent. They took the time to answer all of my questions.

We have had 2 vehicles with Ford Westlake since 2010 Focus and recently getting our 2020 Escape and have always had the best customer service from the Sales staff, especially David Solomon with our recent purchase; incredible guy, to the mechanics and Staff who work in that department, as well. Everyone is always so friendly and very professional. Our oil changes are done in a timely fashion and if there has been an issue they took care of it immediately. We always recommend Ford Westlake to people! Thank you for treating us so good and always making us feel welcomed!

No complaints about service they were very professional. As always prices are higher when vehicle is serviced at a dealership!

Great service from Bob Walker! Made the situation smooth and enjoyable... knew exactly what we needed and I highly recommend Bob and The entire car purchase experience -

The salesman was great and the deal we made was perfect for me. I love the car It is beautiful. The leasing agent was extremely helpful too.

Put a car on reserve, Had an email back saying they looked forward to seeing me, and then 8 hours later emailed me saying it was sold

Excellent service and Facility is always clean and staffed.

I felt really comfortable the whole time I was there, never pressured to buy a car and wasn?t rushed when looking even though I was there closely to the closing time.

I had a wonderful experience with Autonation Ford on 6/17/2021. The staff was very professional and knew their jobs quite well. My mechanic Nick was great and very professional. Nick went above and beyond, Nick made sure my car was in top shape for my out of town trip. I will definitely continue to utilize Autonation Ford Westlake for any future repair and maintenance needs.

Great service as usually. Michael provided good customer service and kept me up to date on everything. A+ all around.

Truck is clearly running better with the needed and recommended maintenance .

I have been looking at the 2006 LJ they are selling (here’s the link https://www.autonationfordwestlake.com/used/Jeep/2006-Jeep-Wrangler-d9779f5c0a0e09b14764d4072fbf964c.htm?searchDepth=2:19) and when I drove out to test it, I found an issue where it won’t shift into 4L properly (most likely a linkage issue with the transfer case). Also the light in the dash is burnt out letting you know if 4WD is engaged. I was told that the issues would be fixed and they would call me once they were. I got a call from the salesman the next day saying the issues were fixed so I drove back out there (a 45 minute drive) only for me to find out it’s not fixed. I was further told they were going to call me the next day once their mechanic looked at it (again). I didn’t get a phone call the next day until I sent a text to the salesman asking for an update. He immediately called after the text and told me the mechanic can shift it into 4L once he puts the Jeep into reverse (not a fix at all, you only shift into 4L from neutral) and that there’s no issue. I caution anyone buying a used vehicle to thoroughly check everything to make sure it works before buying. I had my check book ready to write a check until we found the issue with 4L. Just a very unpleasant experience and recommend looking elsewhere for a vehicle. Note: just read some other recent reviews about the salesman Robert (goes by Adam) trying to scam them and I’m not surprised. He seemed very shifty to me when I disclosed the issue with the Jeep to him.

Work was performed in a timely manner. The staff was friendly. The waiting room was clean and orderly.

Love coming here for service. I have a ford dealer about a mile from my house and this one is about 15 miles but i love the sevice here.

Staff is friendly and always ready to help. got my 2018 Ford Eco here at Autonation back in February. I was accommodated each time I called. My saleswoman was great, she went above and beyond to help me get into a car that day. I also had a major repair done under Michael’s supervision in service. He was sure to communicate promptly the entirety of my car being serviced and I got my car back in great shape. And sooner than I initially expected! Thank you

shorthanded was told I could get a ride home waited almost an hour an half for someone to take me home while car being serviced. Finally after complaining twice someone took me home. They did pick me up to go back to dealer pretty quick. Also not happy had a 10% off coupon lady said must present at time of bringing car in told her I did and she refused to give me the discount. should of been about 11.99 I understand not having the staff everyone is shot staffed now and they were nice. However was a little peeved because she wouldn't honor my coupon! Autonation reached out to me and did give me credit for my coupon. Thank you

Went in for servicing and they went above and beyond to fix a small paint imperfection caused by a non caring, selfish and cowardly motorist...Gratis! Highly recommended services. Thank You!!!

This place has AWFUL customer service. My car had a recall and the lady on the phone said "don't worry about that recall, if you aren't having a problem then you don't need it fixed." This is the second time I have had an issue with warranty work. The first time, they told me the work was completed when in reality, the service people just diagnosed the issue. Then they told me they would call me when the part was in. Well, never called me for three weeks until I called and they forgot about it. Luckily I live close to Nick Mayer and they are great. Don't bother with this place, they don't care

I was leaving from Ohio going back to Georgia when my engine light came in. Called, went to a few Ford dealers and they were all “booked”. I went to AutoNation, explained I was leaving for Georgia, they took me right kn, analyzed the problem, fixed the problem and I am now back home with no problems. MIKE in their service was very helpful and courtesy. Thanks to everyone at AutoNation Ford in Westlake

This is a nice place. Clean and people working there are pleasant. That said, an hour and a half for an oil change and tire rotation is way too long. The last time I went there (last week), this time for an oil change only, it still took an hour and a half. Again, service center staff there are super nice but whatever goes on back where the work is being done is beyond slow.

Consistency every time I visit!

Consistently provides great service. Gets you in quickly. Staff knowledgeable and courteous. Facility is very nice. Repairs are well done. Will continue to use this dealership for maintenance and repair.

Took a little longer because of wrong parts were delivered . Work to vehicle seems good, no issues

The young lady service rep. was awesome. She presented herself & autonation very nicely. The mechanics did a very nice job!! Thanks again Miss M.

The shuttle driver was great!! Work was completed in a reasonable time

They will take good care of you and help you with whatever you need.

For my 100,000 mile check up on my 2013 Ford Fusion Hybrid, they checked everything and did exactly what they said they would there were no surprises and it was done on time They have cared for my car since the day I bought it new. RS

Worst experience ever,2 hours for an oil change and had to make the appointment 9 days in advance.

They are professional and honest. The staff always put me at ease, the best deals are worked out. I love my New car Sales lady Janet Zanko. She won't put me in something that's out of budget. I love AutoNation Ford Westlake! I won't go anywhere else...

The sales guy was great. We like the vehicle we got for our daughter. But when the time comes for the paperwork, that's when things get shady. They lump tax etc into the final price in the paperwork. It wasn't until I got the title that I saw the actual price paid for the car. After I deducted the warranty cost, doc fees, title/reg fees, there was an $800 overcharge. When I contacted them to find out why, I was told that it was an "appearance protection" fee that was applied to the car to protect the interior from spills and stains and the clearcoat from peeling or chipping. This is something we didn't ask for nor agreed to. I have always been loyal to businesses I deal with until I feel they have done me wrong. I doubt I will be doing anymore business with AutoNation since they didn't seem interested in making things right.

Ultimately, it was a good experience.

You got wrong part in and you did not fit my car. I still awaiting from you let me know when the part for my car available?

Didn’t have part ready, wrote up invoice incorrectly, over charged bill and not able to issue refund. Not happy, will now be going elsewhere for service…

I have been a long-time customer of AutoNation Ford Westlake and have always received excellent services from them. I have always been treated respectfully and courteously. I have been made to feel like a valued customer. I have bought many cars from them, and I have always taken advantage of their services provided to me by the service center. I highly recommend them to others hoping to have a positive experience with purchasing a car and having terrific car maintenance and repair services.

I had a prior horrible experience with the service department but after getting a new vehicle from this dealer I decided to give them another chance. Bad decision. Went in for an oil change, got a call 3.5 hrs later that they had the part to fix a recalled item and that they had already started the work. Come 6p.m. I hadn't heard from the dealer so I called. They were closed for the day AND STILL HAD MY CAR!! I had to get the sales manager to go to service to get my vehicle for me. I told him and the finance person that I was upset and wanted the service manager to call me the next day. I'm still waiting for the call almost 3 weeks later. If I could give a zero I would. Absolutely unacceptable to close shop, and never communicate that my car would be there overnight for an oil change that should have been a 45 min. service, tops.

I made an appointment for my 17 year old son For an oil change on his car. when he got there they said he also needed other things done? It ended up costing me $150.00! He did not know any better! They should have called me for additional work being done! So watch if you send your child up to get an OIL CHANGE!

The people are very friendly, the technicians are fantastic. They have taken the best care of all my vehicles for over 30 years.Down side is I asked if there were any coupons out and they said they didn't know. 3 days after my service I received a coupon that was only good for 20 days. Just a little disappointed. On a side note; the body shop is fantastic also. Paul is FANTASTIC!

I was in an e trembly bad situation with my vehicle and there was no help to be had from the previous dealer or Ford customer service. Dean from Auto Nation reached out to me and did everything possible to assist to make everything right. He nor Auto Nation had anything to do with the original problems but they made everything right and I am one happy customer. Thank you Dean @ Auto Nation Ford Westlake.

I have always had excellent service from Auto Nation. Recently I had a safety issue with my tire. Mike took care of me promptly and the problem was fixed quickly. I am thankful for such great service once again.

Melissa in the service department was extremely helpful and knowledgable!!

Melissa made my service experience wonderful! Everything was explained, the service was finished on time, and I was very happy with the results! I highly recommend AutoNation Ford Westlake. They have amazing customer service!

Thank you so much for the quick service. Kevin was super helpful and super knowledgeable. I appreciate the wonderful customer service!

Mike took care of my request, I have everything I need. I recommend AutoNation Ford Westlake service department.

everyting was easy and fast

When it comes to service, there is no place like AutoNation Westlake. We have purchased several cars from here and have them serviced here also. Barry and his team, are outstanding.. My service advisor as usual was Jason and like usual he was the best. Karen also helped with my service needs and as always she made sure that transportation needs were met and as usual, I greatly enjoyed the ride. Truly, there isn't a dealership like AutoNation Westlake. If you need service on your Ford, I recommend going there, after all, if they were not great, I wouldn't be traveling over thirty miles for an oil change when I could go three or four miles to another Ford dealer or two miles to a local garage. Obviously, AutoNation must be the best. If you are looking for a new car, I highly recommend you go to Westlake and see how great their dealership is. Indeed, they are the best!!!

Brittany Brown was a pleasure to work with! She single handedly took a bad experience and made it a positive one! Thanks Brittany!

Proceed with caution, scam likely. I was interested in an Edge I had found online for a reasonable price. After a few days of back and fourth via email with Robert (goes by Adam) I made the decision to make the 2.5 hour trip to this dealer to look a the car. Upon arrival you'll get the typical give me your drivers license we'll make a copy and here are the keys go test drive it. Obviously, most people will be excited and happy to be in a car they've been interested in buying, so, after you're done with your test drive you might be in a state of bliss and joy and not pay attention to your paperwork. I happened to get the "Appearance Protection" warranty tagged onto the car I was interested in. After asking about it I was told it was something that every car comes with and there is nothing that can be done about it, it's a must purchase. Now I'm already ticked off since this was something that could have been told to me before I made the trip, but I digress. After reading the fine print all 3 of their extra warranties (Appearance, Tire/Rim, Mechanical) all 3 clearly state that they're OPTIONAL! After I pointed this out Adam he went away only to come back and double down on the lie, no apology, no removal of the scam warranty price addition but instead I was told that it's something that's already been purchased and paid for by the dealership hence I must purchase and pay for it. I don't know about you, but, just because you purchase something doesn't mean I have to pay it. That's on you, that's your decision, I'm not willing to pay for the things you're purchasing nor do you have the right to simply assume your customers want extras before asking them. Make sure you're being very clear and ask very detailed questions, even go as far as asking things to be emailed to you before going here. They'll try to scam you with their warranties, don't fall for it.

I made an appointment to have the driver side air-bag recall taken care of. My appointment was at 9:30 , I was out by 10:15 ! They started on my car almost right away. Waiting area nice, clean . Washed my car before I left. Recommend!!!

Great team at Auto Nation. Just what you want, great service on time as promised. Gotta love a place that seems to care.

New edge came with a bubble in the back window. I dropped it off they change the windows but they chipped the tail light in the upper Cal on the unit. Also the new window is chipped. If I didn’t call to see if the parts were in there I don’t think I would ever been called. I just want my vehicle repaired so I never to come back to your dealership

Brought car in on Tuesday, May 11, to check tires (2) that have repeatedly been loosing air every two to four weeks. Tech said he could not detect any leaks. May 15, low tire pressure again appeared, tire pressure at 27psi. , we added air, and returned to dealer on May 17. This time they found nail. We all know what this means. we expect other tire to lose air in the next 2 weeks. Will have to return again.

Britney was amazing, she got me an unbelievable deal on my 2021 explorer. Very polite and very knowledgeable. I will send anybody I can to see her.

Great dealership and salesman. Will Ahonen is a very knowledgeable and nice salesman who tries hard to get you signed sealed and delivered!!

Great customer service. Always lets us know what the car needs or could use in order to keep it on top top shape and running.

“Go to” for Ford work!

The building is clean and Sanitized. I had to wait a week for my car plus no body could tell me what was wrong with my car

Fast,Friendly, and excellent service. Nice job seeing Chad Musiek at the Westlake store again . See him for any purchase needs.Look forward to next time.

Very professional and inviting environment. Melissa went past my expectations to provide a very good customer experience. Thank you!

As usual I had a positive experience at AutoNation Ford Westlake. Pleasant surroundings include an updated clean waiting area with new, clean restrooms. Also WiFi and a television while you wait. Friendly and professional customer service for the 10 years I?ve been coming here.

Great experience. Brittany Brown in sales is wonderful.

Service was great, and my car was ready in just under an hour! Less time than I was expecting!

HIGHLY RECOMMEND YOU TAKE ANY PRE-OWNED VEHICLE TO YOUR MECHANIC FOR AN INSPECTION. The AutoNation “125 Point Inspection” does not include routine functions of the vehicle. I purchased a used vehicle and have been back to the Service Department multiple times (6) to have things looked at. Unfortunately, over the course of having my car for less than 3 months, I drove too many miles and now have been told I am over my mileage allowance for the warranty despite notifying them about the issue prior to driving so many miles. Frustrating to say the least.

HIGHLY RECOMMEND YOU TAKE ANY PRE-OWNED VEHICLE TO YOUR MECHANIC FOR AN INSPECTION. The AutoNation ?125 Point Inspection? does not include routine functions of the vehicle. I purchased a used vehicle and have been back to the Service Department multiple times (6) to have things looked at. Unfortunately, over the course of having my car for less than 3 months, I drove too many miles and now have been told I am over my mileage allowance for the warranty despite notifying them about the issue prior to driving so many miles. Frustrating to say the least.

My vehicle was there for about a week and the issue it went in for was not repaired properly. It seems on the surface their operation is very unorganized, inefficient, and lacking the highest quality expected from a loyal customer.

Seems like their operation needs a ton of improvement on all fronts.

The staff at Auto Nation Westlake is consistently efficient and customer-focused. I worked with Cheryl at the reception desk. She explained everything that was recommended to be done, what it would cost and how long it would take, before proceeding with the job. She arranged transportation for me to and from Auto Nation. She is a true professional. The car is running very well and I am thankful to the mechanics who worked hard to make all things right.

Fast and courteous. Would definitely recommend.

Bought a 2021 explorer my sales man was Assad very helpful throughout sale process will be happy to do business with them again

Great service and helpful people. I always use them for all my car needs

Best experience wasn't pressured and they worked to get me closest to what I could afford payment wise. I got my dream vehicle thanks to these wonderful gentleman.. thanks autonation

It is unfortunate that advertised prices are different than actual car prices at Autonation Ford, the total cash price should always be the advertised price, so there would be no question as to the final price before tax and title. We believe every salesman and every dealership is entitled to make a profit, but not at the expense of deception. It would well serve Autonation Ford Westlake to re-examine their advertising practices as well as train their sales staff as to actual pricing. We are an A-Plan family, but we have always expected to support FoMoCo and buy vehicles for the lowest possible price structure regardless if it is A-Plan or not. Wayne Huizenga would agree that character and honesty is always the best practice.

Everyone at AutoNation is exceptional. They are knowledgeable and go all out to make your experience a 10. Denise Kucinich has been the person we have gone to for decades and we have referred many people to her. She is so on top of everything including the new options on your vehicle.

I come here for service because they are friendly and helpful, and in between if I have a question or issue they are quick to deal with it. Most recently I made an appt. but stopped in to have them check so they could order a part if needed, and they ended up fixing it right then instead of making me come back. I appreciated that, although of course I know things aren't that fortuitous all the time.

Friendly and welcoming with absolutely NO PRESSURE! Great experience!

Best service and friendly staff

Smooth experience, pleasant employees, acceptable wait time

I am a very happy customer Autonation keep me happy and my car happy keeping the maintenance on top with the best mechanics I thank you for being of good service to me and my car

Great working with the group. On top of what was going on with my vehicle, and have me updates throughout the process

I had such a great experience buying and selling to AutoNation. Everyone we talked to was nice and very helpful. Brittany Brown was so great throughout the whole process. I could not have asked for a better experience with buying a car because we all know how stressful it can be. My husband and I were in and out of there within 2 1/2 hours. Normally car buying can take all day. But not at AutoNation, even with their short process everything was done right and it made the process so much less stressful.

Drove 357 miles one way to take possession of a van. The vehicle was not ready for delivery and in dangerous driving conditions with loose wiring and rotted brake lines. missing spare rattled above 45 miles per hour, and filthy.

If you would like to be lied to and deceived then look no further, you have found your group of car sales xxxxxxxx. I had a very specific search for a Mustang that was to be given as a gift. I found what I thought I was looking for at this place based on everything I see in the listing. I moved forward and placed a deposit and stopped my search. I am out of state so had someone drive 4 hours to pick it up and when he arrived it was not what was advertised, classic bait and switch. No apologies or discounts just blaming it on a third party who writes their ads. Have a little accountability you dishonest xxx. Don't trust a word they say and I would recommend looking elsewhere unless you don't mind being lied to.

My service rep was excellent, services were thorough and staff was polite and accommodating.

Excellent as always! My Service Rep, Jason, isn’t just professional but he is also caring.

The sales guy was great. We like the vehicle we got for our daughter. But when the time comes for the paperwork, that's when things get shady. They lump tax etc into the final price in the paperwork. It wasn't until I got the title that I saw the actual price paid for the car. After I deducted the warranty cost, doc fees, title/reg fees, there was an $800 overcharge. When I contacted them to find out why, I was told that it was an "appearance protection" fee that was applied to the car to protect the interior from spills and stains and the clearcoat from peeling or chipping. This is something we didn't ask for nor agreed to. I have always been loyal to businesses I deal with until I feel they have done me wrong. I doubt I will be doing anymore business with AutoNation since they didn't seem interested in making things right.

Amar and the whole sales team made my experience quick and painless. I knew what I was looking for and he quickly narrowed it down to a few models that they had available on hand. I was in and out within 3 hours. I highly recommend Westlake Autonation.

Jason in the service department was very helpful to have repairs done to my 2016 F-150..had work on the radio screen and side drivers mirror. The repair was done quickly and is working great now.

21/2 hours to replace lug nuts! Had to cancel important Dr. appointment. After every appointment,over the last 10 years, I was told I would receive a call when car was ready.Most time I received no call and had to call to see if car was ready.I wanted side window reflectors,I made appointment through Terry Hannen,for oil change and reflectors. Took car in on day of service,asked Terry about reflectors, he said we don’t sell those.

I’ve been a customer of AutoNation over many years going back to it’s roots in John Lance Ford, so that speaks for itself! My one complaint is small but very annoying.... I understand my driver’s seat being moved for access but changing my radio & information settings and rear view mirror drives me NUTS!!

The service guy was very helpful and friendly. He really tried to get me the best deal on tires and i had a good experience overall

I dropped off my Ford F-150 and Autonation took care of it.

Jason is always very professional and knowledgeable. I always know I am getting the best service possible when dealing with Jason. Great experience as usual.

Everyone was very friendly. I was comfortable in waiting area not too many people! The people I dealt with were very interested in making me at ease and satisfied,

Overall, we had a very good experience and everyone was helpful. The salesman Vince was friendly and especially helpful. He went above and beyond to make sure all of our needs were met. We did not expect we would be able to purchase the car because it was Sunday yet, everything went quite smooth and we drove the car home that day. Our only complaint (of no fault to anyone we dealt with and most likely is our lack of understanding the complicated credit score process) would be, we checked our FICO score and apparently your financing department used Transunion to determine a credit score which was much less. This prevented us from getting the lower APR and in turn inflated the total price we paid. Otherwise, it was a quite pleasurable experience. Thank You.

This is my second Ford Escape lease from Hans Wimmer at Autonation in Westlake. I am very happy with the all the help from Hans in the initial lease and then my coming in few days later to get more help with all the many new things I needed to learn. Great place to lease a car and Hans is a very helpful and caring person.

Great service and individual care. Hans Wimmer - great salesperson. I leased a car and he was very caring and helpful. I came back a few days later with some help with figuring out all the new technology, and he was most helpful.

Mike and the team went above and beyond to make my repairs and oil change VERY SMOOTH.

They found the problem quickly, even though it was unusual. Adjusted price when mistake was made ordering parts. Work was done timely. I was treated very well.

Very pleasant and knowledgeable staff.

We were very happy with the purchase of our vehicle. Everything was so easy, we were in and out quickly and the Sales assistant was friendly, helpful and not forceful. Very pleasant.

Waited 3.5 hours . Was told I needed to purchase a warranty that I didn't need since it has a manufactures warranty that it is covered by. Was told I "would have better luck winning the lottery then not needing my truck worked on" when I tried to cancel it. Was charged 8% in sales tax. Would not redo loan to fix their mistake. Ended up stuck with a much larger payment than was quoted the day before. Ladies, you had better look over your paperwork very carefully!

Jason is always very courteous and helpful. The shuttle drivers, Karen and Nick, were very nice, too.

They got me right in and right out and I am confident that my car is now okay.

Fast and easy. Denise was very helpful. I'll definitely be back.

Friendly service and convenient drop off - and courtesy transportation..

Again Jason and staff was very informative, gave various options regarding service of vehicle. Stated service time, cost and option of waiting or shuttle. Felt very confident in how the service/maintenance procedures were being handled.

Car turns off now every time I start it. The service manager is so mean. I couldn’t believe it

The worst service department I have ever seen in my life. My car stalls out every time I start it now. The service manager is garbage. They ruined my car then wanted to charge me to fix it. Then wanted to charge me 30$ per day for a loaner vehicle when I have the lady on video saying they won’t charge me for it. Scamzzz

They are the worst! The service manager is a creep. My car is now unsafe to drive it’s their fault 100%

We had recently brought our vehicle in for both a recall and service. Jason was great keeping us informed throughout the process even finding us a coupon to help offset the cost!

The service department employees were absolutely professional listen to me and he got the job done thank you

All ways a great experience. Staff is unbelievably friendly and helpful.

Jason was good about seeing that I was taken care of and even had the car washed by himself. I was in and out in about an hour. Service was excellent

Jason was wonderful to me. Very nice!! He made time for me on what looked like a busy day. So glad he was there for me . He was very patient with me He is an asset to the service department at Auto Nation

all personnel were courteous and helpful . Jason met me at the door as i pulled into lot and directed me to door to enter. repair was done effiently and on time! i would take my cars for service anytime!

Adam in the sales department was great very easy to work with got the truck I wanted and kept payments where I needed them

Never thought I could get a car loan with my credit score in the 400s but they got it done!

I?m very satisfied with the car and service I have a very nice reliable car

Made the buying experience so easy, especially during the pandemic

I recommend Auto nation Ford in Westlake, go see Willie he was very helpful and caring, my daughter is now safe in her new Echosport and he was honest and got her a real good deal Very happy w my experience there.

They lie to you they told me with my lease I get free oil changes.. first one was free after that I was paying for oil changes

Very happy with service and courtesy of Kevin. Thank you

staff was pleasant and they even put me in a loaner vehicle.

Friendly staff and excellent service. Gave my a great value on trade in too

We had quite an experience at your dealership. Bob Walker was more than professional and explained everything about our purchase of the new bronco. Everyone seemed to be very helpful in all functions of the sale. I have to credit bob for dealing with our grand children as well. We are very satisfied with our treatment. Thank You

Great job! As always, Jason took very good care of my needs.

Appointment scheduled promptly. Given a loaner car to drive while my car was in service. Fixed quickly and correctly.

everything fine and quick

Great promises till you attempt promised repairs. The 90 day back ordered part did not fix the 4x4 shift issue. What happened to test drive? Also time will tell, antifreeze loss? Well very strange its low again. Sure its used but was promised the issues would be repaired. So be safe, don't buy used from Westlake Ford.

I purchased a Ford Fusion in 2010 from AutoNation in Westlake. As with my two Fords before this one, this was a wonderful car! When it was time for a new car after 11 years, it was a no-brainer to return to AutoNation. I could not be more pleased with my new vehicle. Thanks to my terrific salesperson, Bob Walker, I am now the proud owner of a beautiful gold-colored 2020 Escape!

Extremely friendly staff all around. Adam went above and beyond to make sure I received every discount possible and that all my needs were met. Highly recommend Autonation Westlake for your next vehicle purchase or lease!

After scheduling an appointment ( after waiting months) because of a recall, I arrived at the dealership after being told replacing recall issue part would take THREE hours to replace. Well, after waiting three hours was told by service writer that the last recall part was put into a vehicle just ahead of mine. Three hours later! Then was told when more recall parts arrive I would get a call to bring car back for necessary repairs. Well today is Feb 11 2021 and still no call. Sincerely Kevin F McGinty Dawn J Smith

Always get me in when I need it and always super friendly people who work there.

My experience was good. The F150 is in my wife's name but I drive the truck. I purchase the maintenance plan at the time I bought the vehicle (so I paid up front). I get the feeling when I pick up my vehicle that they think the service was free. I did pay for this service up front.

Our salesman - Dave Solomon was ... Friendly! Supportive! Helpful! Knowledgeable! Had to take my car for repair but decided to purchase a new one instead.

Jason was great looked after my service. With no surprises.

The overall service was okay the reason I gave you three star is because twice I bought my car up there once on December 31st and you kept my car all day because you only had one working technician it took all day for you to tell me that you couldn't work on my car and I had to bring it back another day only spoke on the phone and never saw the man never set up another appointment , keys were left in the car, I couldn't get back in until January 13th saw same service guy in the morning I as service person to give my car the once-over because my insurance is about to expire and I want to make sure everything was ok once again you kept my car all day and all I heard about my car is that it was done never heard anything about it, no answers no questions never saw service representative after that morning and the only person I could talk to about my car was the and of course she couldn't tell me anything this not good customer service I bought this vehicle here

service department always helpful.

Always top notch customer service. I’ve been going here for 6 years. Never any complaints. They are always consistent and good about scheduling. You’re in and you’re out quick.

Leased a Ford Explorer from Will the internet manager. Honest, easy experience with no surprises. We have health issues in the family so they even delivered the vehicle. Thanks Will!

Great customer service non pushy sale person (WILL). Made it a pleasure to purchase.

The service department is polite and very accommodating . Good job!

The service department at AutoNation is always fast and friendly! They always have my car ready before the promised time. I suggest asking for Jason when scheduling an appointment. He is fantastic! Thank you Jason!

The customer service is always great. Jason did a fantastic job getting my car done and then also getting an appointment for my daughter right away. Highly recommend

We are a Ford family and have purchased several vehicles at Autonation Ford Westlake. We have always received superior service and treatment from them. Our Service Advisor, Brian Beame, is incredibly efficient and keeps us well informed of progress and necessary steps in a timely manner. Once you buy a vehicle you will visit the Service Dept. for many years even if for routine maintenance. Get the service and attention you need and deserve at Autonation Ford in Westlake.

I have had excellent service and customer care from Jason Stemmer. He kept me informed of my car’s status and stayed on the insurance company to be sure I was covered by them properly as well.

Was promised rain guards when I bought a truck it’s been two months no rain guards they lie to you just so you buy it

My vehicle was serviced yesterday. Jason took excellent care of me both with setting up my appointment and having the vehicle serviced. He is an asset to Autonation Ford (John Lance Ford) and look forward to dealing with him again.

Jason is terrific. Thanks. Jim French.

Jason Stemmer and Service and the sales and finance staff

great service, highly recommend!

As usual, I was not disappointed by Barry and his staff. Jason was on top of his game as usual and Karen on the shuttle is always fun to ride with. I am always impressed by the honesty and professionalism exhibited by Jason as my service writer. I only go to AutoNation for my service and for several cares know, sales.

Joseph provided great customer service, very friendly and informative. My vehicle was ready sooner than anticipated. And of course it was clean.

The service dept. is professional , prompt and respectful of their clients. The service is great. I am apprised of the progress and /or any other issues that arise as well my options. The work performed has been excellent. During my 50,000 mile service on 1/24/21 Brian was the associate assigned to me. He explained all the options and thoroughly checked my service history to make sure nothing was missed. He was courteous and professional. I felt at ease working with him. It was a wonderful experience!

When I bought my truck it was no nonsense no hassle. I had a Ford plan though. The salesman Anthony was great very knowledgeable and efficient. When I have taken my truck for service the service and repairs are done in a timely fashion.

Service was great and friendly, I would recommend this dealership.

Great experience!! Vince was awesome! Thank you for getting me into my new beautiful Escape!!

Ford called offering me offering to buy my Fusion. I wasn’t really thinking about getting a new car, so i explored. Bob did very well asking the correct strategic questions and discussing my concerns. He eventually found the right car for me and was a big help putting the purchasing agreement together. I wouldn’t have bought this car without Bob’s involvement.

The service went well, with no issues. Very helpful as they provide me a loaner since my can needed brakes. I also got an email that "EVERY VEHICLE WE SERVICE IS SANITIZED," but no my car. The subject of the recall is still open. I asked when the parts will be available, and they mentioned they have not an idea. The recall issue is upsetting me because I know my car has a recall, and it seems nobody cares about it.

In January of 2020 I leased a Ford for the second time from AutoNation Ford Westlake. My salesman, Dave Solomon, was efficient, friendly and knowledgeable. I test drove my 2020 Escape Titanium Hybrid and drove it home that same day! Jason, my service rep, makes it so easy to come in and I always leave satisfied! We are so happy with AutoNation Ford Westlake that we returned in September so my husband could lease a Ford Explorer! That says it all!

I took my car in for service on 01 05 2021. My service tech is Jason an he is very good at his job . He goes above and beyond for his customers. He will advise you on what is best for your car . And has never steered me wrong , he is for the customer . Thank you Jason sincerely Mark Hupcey

Excellent customer service

Amazing experience! I didn’t even buy my car from this dealership. I just moved into the area and they welcomed me as a customer. They even cleaned my car for me!

Jason my service rep is very through and great to deal with ! !He always handles my service of all our cars and never disappoints!

The service department does a very good job! I trust them to take good care of my car.

Called and spoke with Michael Mihalich for battery replacement. He said, come on in and we?ll take care of it and it was. Wanted to thank Mr Mihalich for working with me to have the battery replaced same day. I called a local repair facility (not Ford) and was told appt. in 2-3 days. Used them before and literally with 200 yards from house. Was worth it to drive 24 miles for service. They do know my car from previous service.

Our salesman's last name was Burger and believe me he left the Big Mac and Whopper far behind! His commuication skills and helping us through the dreaded car buying process actually made it painless! If you get by Auto Nation Ford in Westlake Ohio ask for a Burger and believe me you won't be disappointed! He even beats out Five Guys with his great service!

Terrible communication, takes forever to get callback, problem still existed. Had to go to another dealership to get issues repaired

Timely and professional service

Overall the sales staff was very professional and courteous. The new vehicle I bought had a faulty battery and they replaced it immediately. The financing went flawlessly and they detailed the vehicle before departure. Great overall experience.

Quality service in a professional manner. I was able to get what I needed just walking in.

The job took time; but the work was done to ensure that it was done correctly and solved the problem.

Fantastic service rep Jason Stemmer Need to have more representatives as him Very helpful, knowledgeable and friendly

Wonderful Team at Westlake Autonation... Family has done business with them for years and Never a problem. Thank you for your Excellent service

car done right everything done asexpect Mike Michalic also told me my tires were shot. nice to get new tires while car in shop

Great service. Jason and Mike know what they are doing.

We bought a 1999 Ford Windstar here when the dealership was called John Lance Ford. I also remember when sales brochures were available in the showroom

excellent and friendly service always informative on my automotive needs. Michael Mihalic is a fine service provider

Everyone was friendly and helpful. Will was great at working with us to find the right truck

Hans Wimmer went above and beyond for me. There was no pressure, he was very patient with all my demands!! He was extremely quick in communicating. Everything went so smooth. I highly recommend AutoNation Ford in Westlake AND Hans Wimmer.

Hans is awesome! Very good experience. My entire family are Ford owners and all thru Autonation Westlake. We are on #15. Dean has a fantastic team from Sales to Service.

Good experience. Very friendly

Excellent service with great people willing to go that extra mile.

Richard was a pleasure to work with. He answered all our questions and will b e referring him to all our friends and family.

Very pleasant and easy experience getting my routine maintenance done at Autonation Ford.

When we arrived at the dealership we were given a couple names of sales people but we decided to go with Aunt Bev when she came out. Aunt Bev was very welcoming and kind. Any questions we had she answered. Any hesitation she reassured us. Aunt Bev explained all options for my daughter. This was my daughters first big purchase from a dealership and she was a little unsure. When we left Madison was completely at ease with everything. Thank Beverly for everything. Happy Holidays!

My service advisor Jason was the best. He kept in contact with me through out the day. He let me know that the battery tested low (it was the original battery from 2015) and I had him replace it.

Was a good experience and the service tech that assisted me was very nice.

Poor communication (e.g., they called 30 minutes before closing to ask if I wanted them to keep it for more work - I wasn't able to answer get to my messages until after they had closed; stated they would call back if able to get a loaner vehicle, never did call, and when I called said they had communicated they had one; etc.). Service area not adhering to COVID safety guidelines. Employees walking around without masks covering face or social distancing. Felt unsafe.

Tom Hornikel was great with listening and follow through. Helpful and efficient.

Really helped me out with factory warranties. Saved me money.

I had to call 3 times to get a person to answer the phone in the service department. No one ever did answer. My call went to main switchboard twice. Once they tried to connect me the second time I left my number for a call back that was 6 days ago and I?m still waiting. I was finally able to set an appointment online. I had a standard tire rotation and oil change. My ecosport takes 5 containers of oil and I was billed for 6. The total charge was over $90.00 using a large part of my my customer reward points. Just seems like a very expensive standard service.

They are friendly and professional. I won’t go anywhere else!!

Excellent service. The job was done on time and should I ever need service I'll be back.

Jason Stemmer is very helpful to work with and recommends services that will be beneficial for my car.👏👏

The process was really easy and everything was upfront , our sales rep Pete Murray was awesome and informative about the vehicle we purchased and showed us everything about vehicle as well as what a great place autonation is to their customers!

Booked on line ahead, dropped off night before, car ready by time expected

Jason is always so friendly and helpful! He cares about the customers

Experience was okay. Had to wait almost 3 hours for shuttle to return to get me to pick up car. Was very disappointed they did NOT fix the "Park Brake". Every time I put the care in Park the "Park Brake" comes on? The park button on console does not light up anymore, and what if I need to use the Park Brake for emergency? This is very annoying, and someone should be able to fix it.

they are a great team from service to sales

I came in to see Brian Hill and he got me into a brand new Ecosport! It drives fantastic and has so many great features. Brian and the sales manager Anthony did everything they could to get me the best deal and there was no pressure.

Janet Zanko is really the best. She took great care of me to make my experience hassle free. She always finds a great deal for me and didn’t let me down this year. I love my new Explorer!!

They are an awesome company. Very patient and friendly. I never felt any pressure to buy and they worked with me to get me in my new car. Absolutely the best car buying experience ever!!!!

I dropped my truck off to have side steps installed. I received a call telling me they ordered the wrong side steps they would be in the next day. So they had my truck for 2 days. When I went to to pick up my truck the woman at the service desk didn’t know how to apply my Ford pass points. She suggested that she just charge my card and I could come back and figure it out the next day. I also think that the $59.99 misc. change is absolutely ridiculous. They couldn’t tell me what it was for and wouldn’t remove it from my bill.

Jason Stemmer always goes out of his way to give me great service. I love their shuttle service. Haven’t had problems with the work they have done on my Explorer.

The people at AutoNation are great to work with. They give you quality service, done in a timely manner. Will be working with them again!

They were very nice to work with

I took my 2017 Escape to AutoNation Westlake for an oil change, tire rotation and overall check up. I was in and out in about an hour. It's very easy and convenient for me to take my SUV in. The service and sales are great.

I’ve been here twice to get some body work done. Everyone in incredibly friendly and helpful. They are quick to get the job done and kept me in the loop through the whole process.

Very professional, courteous and attentive; couldn't have gone smoother!

Barb is the best around!!!! Brian Bean in service is awesome as well!

Fast and convenient service. Even with COVID/distancing they really work hard to keep all safe and still take care of all needs. Shuttle service is also available.

Great experience with John! Thank you!!

Thank you to Denise for your help getting my Kia Soul. Calls promptly returned and she always had the answers to my questions. Enjoyed meeting her and Dean from the finance dept. during the home delivery process. I'd highly recommend to anyone looking for courteous service and an easy experience.

I find it easy to make an appointment and the wait for work to be completed is reasonable. I had Frank Vega complete my oil change and safety check. He came out and talked to me about the Flex being ready to go and also everything looked good. Always nice to hear that from the technician who works on your car.

Staff is always friendly and helpful

I was told my car should be done by 4 pm when I dropped it off at 930 am At 5 pm I called to inquire about it and was directed to a voicemail At 6 pm after no call back I spoke with cashier who said that the service team working on my car left early and did not work the next day (Dropped off on Friday) On Monday at 1pm I called again and was again directed to a voicemail I got a return call at 4pm stating my car would be looked at in the morning In the morning I got a call trying to sell me a bunch of work ( I brought my car in for a recall) Finally got call that afternoon that car was done, I agreed to an oil change They did not perform any recall service

Always helpful in making appointments and finishing work in a timely manner

Leased a 2020 Ford Explore Limited .Saw the car on line . Was a great price .Very happy customer .Brian was great , 'will get another car from them when lease is up !

Why go anywhere else when your in good hands. Very professional, friendly staff. Always felt confident entrusting Jason and AutoNation to do what they do best. Getting the job well done in a timely fashion. It's nice knowing AutoNation continue to please customers. Thank You Again, Manuel Rivera

Service was completed and staff was very helpful and courteous

My husband and I have bought and leased 5 cars from here. We used to love it and always worked with Hans. We even sent family members here because we loved it. We saw a steady decrease in the service department but felt we could trust Hans and he wouldn’t steer us wrong when buying. In February we leased our second explorer (2017 first and now 2020) and bought a used explorer. My husband questioned the breaks on the used explorer that day and they assured us to trust their mechanics and they were fine. A week after having it he decided to call because the breaks weren’t right. They claimed to have fixed them. They only fixed the rear and not the front. We now had to pay a mechanic to fix them. The mechanic found that autonation just put in extra break fluid and the break pads were missing a spring. A week after the three month warranty expired the air conditioning broke. Autonation refused to do anything to help a loyal customer out. They wanted $1700 to fix it. Took it to another shop who we’ve never worked with before and fixed it for $350. While we loved Hans we’re said to say we won’t be buying here again. We feel that they don’t look out for their customers anymore.

Excellent customer service and repair. The customer service Rep was courteous and helpful.

fast friendly customer service 🙂

I have never experienced a car dealership like this before. Everyone was so caring and attentive. Hans made everything easy and was very open with any questions and was there to help. I have definitely told friends and family about an AutoNation an Westlake. What a great experience

Highly recommend! Their service center is very clean! They’re also very quick and efficient. The waiting area has plenty of seating, a TV, and coffee machine.

Excellent! Jason kept us appraised of the status of the repair. The part (a hydraulic control module for the brakes) was on back order because of Covid-19 for six weeks. They provided us with a loaner for the whole time free of charge. In the future I will only let Jason assist us with the service on our vehicles.

The service facilities treat customers to comfortable surroundings, friendly, prompt, and accurate service by factory-trained technicians.

I came to this dealership to purchase a new car. It has been my third purchase. I trust this dealership and my Salesman Bob. I was able to test drive and chose the Fusion. I have owned 2 previous Fusions and trust this car tremendously. Everyone from my wonderful Salesman, the Finance dept. customer service, all were very pleasant and professional. The experience was great! I recommend this dealership!

Took Ford Escape in for service and oil change. All went well. However, I did have an additional service that was needed. I was told they tried to reach me by phone, as I waited outside, however, I had NO missed calls. Fortunately I had nowhere to be and waiting an additional half hour or so, was not a problem. I always have a good experience at this location.

Second time I bought a car from Hans. 15 years ago is hard to remember but I recall it was easy then and it sure was easy now. Covid delayed my order/build but it was truly worth the wait. The whole process was easy. I'd do it again in another 15 years!

My backup up camera on my brand new truck isnt working correctly and phone is not connecting to truck correctly Customer service guy said lots of new trucks are coming back with this problem, great. He said but don?t worry we will take care of you and get a new one. Yes you are going to take care of me because the truck is brand new. He did say that it will be weeks before a replacement comes in. My truck then spent 6 hrs!! in service getting a new update from Apple that sounds way too Long for an update. But anyway drove away thinking that this experience could have been handled better. I wonder when my new camera will come in??

I'm old, and I'm fussy. I could not be more pleased with the customer service extended to me.

Felt comfortable and safe in the service dept. Handeled quickly and respectfuly.

Good overall experience. Denise Kucinich is a very good sales person. She's very informative and helpful. The only reason we didn't give five stars for Overall was when we came to pick up the Escape it took 4.5 hours. We spent long periods of just waiting around. Also some of the staff we dealt with didn't wear their masks properly, it was under their nose half the time.

I always can trust that my auto will be fixed in a timely manner and exactly what is needed. No more and no less

Great service. Fast and reliable. Kept me informed and updated on progress of repairs. Thanks

Quick honest friendly service. No pressure to fix things that aren’t necessary. Service staff (Jason) willing to answer all questions and go the extra mile.

The service team always does a great job for me. They treat my truck with the respect and care that I like, their upfront about costs and timeframe I appreciate all the hard work. I will continue to have all my maintenance done on my vehicle there

Are car sales person Beverly Olecki is awesome !!! I leased a car with her last year and I just brought my daughter in to purchase a used vehicle. And then my son came in and purchased a brand new Ford that?s how much we love Beverly !!

Service was timely, courteous, and informative, and easy to schedule

The staff at AutoNation Westlake are very efficient. They keep in touch in case there is something that needs to be attended to. With my Focus and now my Escape I can count on them keeping my car in great shape. Jason and the rest of the crew are what keep me and my husband coming back.

Fitting me in at the end of a workday to buy and change a tire was considerate and appreciated. I bought my leased vehicle in June when I discovered the new models do not have CD players. With Autonation Maintenance I'm hoping to get five years out of a 2017 Escape.

Went smoothly, sales person was very informative and pleasant. I did not purchase a car, I was selling mine since it was no longer being used.

Service technician called to say that springs were broken and had to be replaced.

Purchase a vehicle end of may still waiting on my refund for warranty they put on without my knowledge and iam being charged interest each day by my auto loan place, liars’ theirs.

After a long day of visiting 4 Ford showrooms we ended up at Auto-nation Westlake and met with Pete Murray. The dealership worked out a reasonable deal ( several k lower than other dealers) and Pete stayed until after 11:00pm making sure everything was good with the car. I?m almost 60 and have bought a lot of cars over the years- this was one of the best experiences.

I have been an AutoNation customer for more than 15 years and I am sad to say that I'm going to have to take my business elsewhere. My salesperson has not returned my emails or my phone calls in the last 2 months. I tried calling and requesting a sales manager today and was forwarded into a voicemail I then just hung up with frustration and didn't leave a message; now I'm taking my business elsewhere. I should not have to work so hard to make an outreach communication and not get any recognition of my concerns and with a lease due to expire soon. It is also sad to say that I would still have them service my vehicle by driving 2 hours away from where I live because of the excellent service that I received in the past. But I can see now that since the dealership has been remodeled over a year ago that the customer service has fallen to a lower standard. I even sent an email the sales rep at AutoNation Westlake the vehicle sticker and the link to what I wanted to test drive and got no response. I was told the sales rep is not in. I have contacted another dealership closer to where I now live and hopefully I'll have a deal done in the next 2 hours I will be test-driving the vehicle and hopefully closing the deal with a referral made by roommate who shared with me a similar experience that also happened at this same dealership. I grew up in a Ford family and just feel so disheartened because what if it was a brand new customer and they were thinking of buying a non Ford car and got this type of service. I at least tried a few times, some may not have made the second call and already took their service elsewhere. I just did.

The service area and waiting room were extremely clean and sanitized. I had scheduled my appointment in advance and AutoNation began the work at the scheduled time. Jason was my consultant and he explained everything clearly. Everything was done in professional manner.

I was having problems with my brakes, and now it stops without any sounds.

Brian was kind and efficient. I always have a wonderful experience each time I take my car in for service.

2 hours for an oil change. Ridiculous

I recently purchased a new 2020 Escape from AutoNation Ford in Westlake. Richard Strauser was the sales person who assisted me and I enjoyed the experience from beginning to end. He answered all my questions, let me have the time I requested to think about things and was a pleasure to chat with while we waited for finance. Thank you again for the great service!

Great service from Jason, and great repairs by Mike!

I was looking to trade in my car yesterday on a new Ford Fusion Hybrid. The process not smooth and pleasant for an established customer. It took over four hours to get a price on the car Today, I called another Ford dealership in Canton ,Ohio. From initial call until being back home with my new car was less than five hours. The five hours included me picking up the car I was trading in from your service department and driving 2 hours there and back with my new car. It is a shame that I could not buy my car from a dealership .5 miles from my house that I have used for thousands of dollars of repairs over the years. I started going to your dealership years ago because of the very accommodating help in your parts department. Sorry your professionalism and service has declined so much.

Very efficient from making the appointment to drop off and pick up

Went in to buy a new transit van for work. Walked out with a new van and a couple days later realized it was the wrong size. Brought the van back in. They swapped it out no problem. They didn?t have to but they took care of me. Anthony, John and everyone else was amazing

Brian in service was SO HELPFUL!! The service department did a fabulous job!!

Service was timely. Service Representative was courteous and called me when the service was completed. It was within the time frame I was given.

Jason always does a great job of taking care of the service on my vehicle and always explains everything in detail.

We were very please with our experience with AutoNation. We had visited many dealerships in the last couple of weeks and felt we were treated with great respect here. Brian Hill was very polite and not pushy. He understood we knew what we were looking for and helped us with the purchasing of our car. Thank you for a great experience.

auto nation is amazing I literally was in and out with in one hour they got me approved with in minutes best experience everr

The staff always takes great care of me and my vehicle.

To buy or lease, yes. For any service other than basic maintenance for a vehicle, no. I’ve had three different service writers now. Each have proven inadequate (communication, knowledge, customer centric or being timely). Can not say how many service techs have been involved in the up keep of my vehicle. Though any time I’ve needed more than a oil change I’ve had problems. Nearly every visit I’ve needed Barry the service manager to get involved and solve problems. When Barry listens, he actually retains the information. When Berry says something will be done, it’s done right. I am very positive I have been a thorn in his side, but not without warrant, which I believe not at all being held against me but the employees under him. Thanks Berry

I have never had a bad experience here. They are helpful, knowledgeable, and just plain nice. I would recommend anyone to go here to get their next car and service.

Employees at checking out seemed confused and very slow. Detailing of my car was very good. I would give it an excellent but there was still bird poop residue still on my convertible rooftop and car. Inside car was excellent.

The service department is served by many friendly people. Jason especially is helpful and thorough.

Very pleasant. The car was ready when promised. Always a good experience at AutoNation.

I am very very happy with the service at AutoNation. Always treated well, and everything done on time.

My friend took her car ian envelope n for repairs. When she got her car back, there was a strip of white paint along the bottom of the car and she had $170 dollars in gift cards stolen out of the console. Now, the company won't return her calls. NEVER go there!

Everyone was so nice and they made it easy for us to pick our car out and explained everything to us, answered questions etc. Thank you Brian Hill for all your help!

Love the see C max. The car is much more than what I expected

Battery was replaced quickly and professionally. The air conditioner was checked and found perfect. Service dept called to say car was ready right on time also washed and dried.

2018 explorer leased from AN Westlake(my 6th new car either leased or purchased from ANWestlake) Early on vehicle started leaking gas. Went 2 service, was told it was prob my fault for Topping off tank”( something I have never done with any vehicle). A while later, apt. maint. crew was knocking on my door telling me my Expl. was leaking gas. Took it in, was told by service consultant no way that was true( in spite of huge gas spot on garage floor). called next day, same service guy says I was right, their service bay was full of gas fumes. Today, had a nail in my tire( ya, I know, not close to they’re fault),went to change tire, no lug wrench was put in the vehicle( a 4 wl drive, alledged off- road capable veh). I am not one to complain, in fact at one time calling dealership GM to compliment service dept. After this experience of insinuation I’m an idiot and then, after another gas leak, that I’m a liar, they can all go to .@!$. After this 40K trainwreck of a vehicle, I’m not only dumping AN westlake, but FOMOCO as well.

It was easy to drop off the vehicle. The service rep went over the work that was needed to be performed and asked if I need a ride home to if I wanted to wait. I car was ready when promised.

Everyone was friendly and helpful.

Overall, it was the greatest buying experience we have ever had. Everything was perfect until we sat down with the finance manager. He clearly said, when we first walked into his office, ?What number was your highest?? We answered... ?$x50? ?and what is your lowest?? ?$x50?? ?How about $x47?? Great! We were so excited. Started signing papers and asked if it includes gap and extended warranty for our used vehicle.. ?Yup! Everything included!? it?s 30 minutes after close and we were there talking for about 2 hours already so we didn?t want to hold them up much longer.. Then we notice on the paper with our monthly amount the first number is up one and the car payment ALONE is ACTUALLY $x77. So my husband and I both look at each other and hesitantly sign because of feeling rushed and thankfully had 72 hours to change this. So we leave and both express we thought we both misheard him like he claimed we did when we spoke up and asked why the numbers were different. Long story short, we would go back! But we would know to watch out in finance and not get excited until we see it on paper.

No complaints. Jason was very professional and service oriented.

do not believe car went through an in depth certification process. Barry was able to smooth things over with discounts, but selling a car with a "plugged" front tire, that we were not told about, and a "faulty" battery does not seem "certified" to me. Paying almost $22,00.00 cash for a vehicle shouldn't have to be back in the shop for 4 days after only 3 months of purchase.

My service was fast and professional. I appreciated the workers wearing masks and having everything clean too. They fixed my recall on car and I was out of there in a timely matter.