Terrible experiences with AutoNation Ford Westlake. I do not recommend buying a car from this establishment. On 09/25/2019, we bought a used 2014 Ford Focus for our daughter in college. Twelve days later, on 10/06/2019, the car was blowing oil all over the place. We immediately attempted to contact the sales person "Bob," who gave us the "call me anytime you need anything," sales spiel at the time of sale. Bob did not call us back. We drove the car to the dealership and when we approached customer service, we were met by Bob and the finance manager, who were no help at all, shrugged their shoulders and said we'd have to contact the service department which was closed at the time. When we inquired about a loaner car, they were equally unhelpful and stated they did not have one and that would also have to be arranged by the service department. The next day, the service dept. informed us they did not have a loaner car. It was necessary for them to replace a gasket and reseal valve cover and they noted a ball joint had "excessive amount of play" and replaced. After only having this car for 12 days, they informed my husband, that we would have to pay $100 deductible on the EXTENDED WARRANTY we purchased, for the work that was required! The "AUTONATION Limited Warranty Coverage" states "seals and gaskets" are covered for 90 days or 4,000 miles, whichever comes first; we had put 512 miles on the car at that time. When we picked up the car from the AUTONATION service center, Lynn, the clerk at the counter, stated there was "no charge" and the balance was "$0." I inquired about the $100 deductible that "Brian" told my husband we owed, and she again confirmed, "No, the balance is $0." I thought they were honoring the limited warranty and left. A week later, Brian called my husband and told him, "they made a mistake and we did indeed owe $100." Unfortunately, my husband paid the $100 that we had no obligation to pay. I will NEVER purchase another vehicle from these people, and would deter anyone else from doing so.
Julie Widmer
Oct 19, 2019