Recent Reviews from AutoNation Ford Westlake

Frankie and Dan in the sales department and Harry and Anthony in finance were incredibly easy to work with and truly made me feel comfortable with my purchase.

Brought my 2021 F-150 in for warranty work (had about 6 recalls on it). It took weeks to schedule the appointment as they would not provide a rental car even though I was in for "safety recalls". While in service, I called to check on the status of my truck and was greeted with poor customer service. The service employees could not provide an eta and it took about 3 hours to finally get an answer. When I went to pick my truck up, the front desk service employees acted like they did not want to be there and were not welcoming. When I go to pay (I had my tires rotated as well), I noticed I was being charged $90 for "free" warranty work and a tire rotation ($19.95). Eventually they removed this and I though I was on my way... I get in my truck to leave and noticed my windshield was very dirty (recall #1, replace windshield), so I go to spray washer fluid. While doing this, I notice a complete wiper arm is missing from my driver side (recall #2, wiper motor). Someone seemed to think I didn't need my other wiper!! I pull my truck back into the bay and the employees come out to investigate. We look around my truck to see if the arm was placed inside my truck when I discover the next issue. Now my tailgate will not come down (recall #4, tailgate locking mechanism). During this process, Nick (I believe a service manage brought in from Canton), was great help and kept me calm. He promised they would get everything resolved shortly, in which he held to that promise. They eventually brought in a new truck to swap wiper arms and magically my tailgate started working again. Through the entire process, I felt I was treated poorly for someone who purchased a brand new truck from this dealership. Nick in the service department was the saving grace and the only reason I didn't rate this 1-star. He was the only employee that handled the situation professionally and with urgency. Overall though, I will never return to AutoNation dealerships.

Staff was awesome. Service isn't easy but they navigate their challenges well. Kudos.

Good experience compared to other dealerships. Would recommend

We recently purchased a 2019 Ford Escape from Autonation. The whole experience was great! We worked with Omar, who answered all our questions and walked up through the entire process.

Awful. Spent 5.5 hours there for a simple tire change. No communication whatsoever

We purchased a 2019 Ford Escape SE. the entire process was smooth and painless. Omar did a great job answering our questions and facilitating the process. Everyone we dealt with was friendly and professional.

Complete waste of a Saturday. I called to verify a 2018 f150 was available. Asked if the truck was in good condition or if it needed anything, which it had 40k on it so it shouldn't have. Was told that it was a sharp truck and passed full inspection. I wanted to make side of this because I was driving from about 100 miles away with my wife and son. Arrived and everyone in the dealership was polite, but that's where my good experience ended. The truck looked like it had been ran through a cheese grater. The front bumper and fascia was all chewed up, scratches all the way down the driver side, a few more on the passenger side, and the tailgate had a huge gouge and crease in it. I mentioned everything I saw to the salesman and the response was, "well it's a used truck what will you be using it for?" It doesn't matter what I'm going to be using it for. It was priced as if it were in good condition and I was told as such. I refused to even drive it, packed my family back up, and left. 5 minutes of disappointment after making a day trip with gas at $5. I know the market is hot, but I won't spend good money on what I considered to be junk. Yes I'm just one potential customer, but I won't return for even the best of deals

Amar and Harry are ..life and fire 🔥 Autonation Ford Westlake was an exceptional experience...loving my new vw,terms,and outlook.. Merci beaucoup, mucho gracias, and thank you...AutoNation Ford Westlake !!

My experience here at automation was very good! The first person I talked to was Armando he was great. When I went to the dealership he already had 3 customers so he refereed me to a co-worker Pete. Pete was very patient he knew his cars and the features of the cars. Even followed up with an email to see how everything was going. If you get a car from here hear men are great and you won’t be disappointed.

We bought a used car on April 30, 2022 and 9 weeks later we are still chasing down the title so we can get the car registered in PA where we live. They use a third party titling company which is crap and messes what should be a very easy and simple process up. We have bought 5 other vehicles from varying Ohio dealerships and have NEVER had the problems with getting the title like we have with AutoNation. So if you are from PA beware!!! We have made 2 payments on the car and now the temporary tag has expired and we cannot drive it until we get the title to get it registered in PA. What a crock! and no help from AutoNation..."It's out of our hands

The sales team seem to care.

Very professional, work performed in a very timely manner. Did not feel the cost was outrageous.

I was promptly greeted on intake. I waited for my car in the lounge that is large and very accommodating. Less than an hour later my car service was done and I paid the cashier and was on my merry way!

Pete went above and beyond to ensure my vehicle was ready to go for me.

Helpful and very respectful sales staff finance staff and service personnel would highly recommend you try them out

I brought my vehicle in for service for an oil change, tire rotation, etc. I had been hearing and feeling a thumping noise when traveling at higher speeds. I couldn’t figure out where it was coming from. I told the mechanic about it, but he couldn’t find anything. He suggested taking a test drive together on the highway. We did, and he was able to find the problem, which were loose bolts on a panel below the driver’s side. I also wanted to give a shout out to Ashley at the service desk. She was very friendly and helpful.

Helped me finance my FIRST car. I was denied several places and I was so thankful John Conrad was able to help me out with this mission. For sure 5/5 experience. And you get free car washes haha. Go see John and tell him Cynthia sent you =)

Helped me finance my FIRST car. I was denied several places and I was so thankful John Conrad was able to help me out with this mission. For sure 5/5 experience. And you get free car washes haha. Go see John and tell him Cynthia sent you =)

Helped me finance my FIRST car. I was denied several places and I was so thankful John Conrad was able to help me out with this mission. For sure 5/5 experience. And you get free car washes haha. Go see John and tell him Cynthia sent you =)

The work was satisfactory. I had an issue with the bill. When I brought the truck in I was quoted around $500 for An oil change A transmission fluid change Replacement of a sensor in the evaporative emissions controls Re-attachment of the catalytic converter heat shield After you folks had looked at the truck, you said it needed new struts and your rep said the total would be around $1,300. I was billed $1,900. When I talked to your rep she apologized, telling me that the $1,300 was just for the struts. A little more clarity would have helped - I may have decided to have the struts done elsewhere had I known that your charge was $1,300.

Bought a 17 Fusion. Had what I thought to be wind noise the first day or two. Was back twice with rude service said they heard the noise and couldn't do anything about it. Took it to Liberty Ford Vermilion, they are so polite and professional found the noise in 2 hours and was rectified. Stay away from Westlake AutoNation!

List trucks with vin numbers that they do not have. Total waste of time.

I’m going to start by saying Ashley was polite and helpful. I was disappointed with my experience overall. I had booked an appointment about a month out with notes about things I needed checked and requested a phone call to discuss. I also requested a loaner as the request I made would take longer than just an oil change and tire rotation and I had work. I did not receive a phone call until the day before my appointment to explain that I was not getting a loaner and that none of my request could be fulfilled because they don’t have diagnostic techs on Saturdays. They had the information for almost a month I could have switched to a week day if I had too. I was told when I purchased my vehicle from them that service would be seem less….and it never has been. I was also told if I requested a loaner they would make it happen, also has never happened except for the occasion that they had my Jeep for 3 days. You rarely get phone calls back if you leave a message. I stuck with them because I got my Vehicle there but I will really have to think about continuing service with them.

Very good experience. Will recommend to others. 10/10 customer service.

Over all a great experience purchasing a 2022 Bronco from these guys. My sales rep William Ahonen was very helpful and easy to work with during the whole sales experience. Really didn't have any issues with any part of the buying from them. When ever I came in to check in on the progress of my order they were very helpful and easy to get whatever I needed from them. Months before my bronco was even built they had me sit in and check out one they had getting prepped right after it was delivered in the garage. It was worth the wait and by far the best dealership/sales experience I've had. Considering it seems to be very hard to find a trustworthy, honest and dealer that's willing to actually help you, this place stands out compared to the rest. Even the service department was great. I had an tailgate table installed and they were able to get me in first thing next morning and got it done very quickly. Very happy with everything and certainly will use them for future vehicles.

Over all a great experience purchasing a 2022 Bronco from these guys. My sales rep William Ahonen was very helpful and easy to work with during the whole sales experience. Really didn't have any issues with any part of the buying from them. When ever I came in to check in on the progress of my order they were very helpful and easy to get whatever I needed from them. Months before my bronco was even built they had me sit in and check out one they had getting prepped right after it was delivered in the garage. It was worth the wait and by far the best dealership/sales experience I've had. Considering it seems to be very hard to find a trustworthy, honest and dealer that's willing to actually help you, this place stands out compared to the rest. Even the service department was great. I had an tailgate table installed and they were able to get me in first thing next morning and got it done very quickly. Very happy with everything and certainly will use them for future vehicles.

We worked with Frankie Assad. Contacted him on the web page and set up a test drive for the vehicle were interested in driving. Went for a test drive and loved the car. Decided to buy and we were all done with the paperwork and purchase and we were driving away in less than 2 hours. The whole process was stress free and easy. No sales pressure from anyone. Very enjoyable experience. I would highly recommend Auto Nation and Frankie Assad.

With the current shortage, my intention was to only test drive a few options and order a new vehicle. We have been going to this dealership for over 25 years, and have purchased at least 15 vehicles from the greatest sales people I know. On May 31, I came in super late, Denise Kucinich, my sales person had a few vehicles she wanted me to look at, and her first recommendation, was the best. Not only was her recommendation spot on, but her and the entire Ford team stayed super late to close the deal, gather paperwork and have us in our way. I love coming here and always recommend Autonation Westlake, and Denise Kucinich.

This is a great place to get a car. I’ve purchased my last 2 Ford cars from this place and haven’t regretted it. They work really hard to get you a great price. I also do not have any complaints about getting my car maintained here. Everyone is very nice and they take care of you quickly.

My experience with AutoNation Ford Westlake was great! Frankie and the rest of their team were super welcoming from the moment I walked in the door. As Frankie and I already had a previous discussion. It was right to the point. We double checked the paperwork and everything was exactly as he said already. He didn't try to upsell on something else. The team was great at the process moving. I would plan on returning for my next car purchase. Not something I say lightly.

The customer service team in the service department is not very customer centric.

From start to finish everyone there was very attentive and worked hard to make the process of finding a car as painless as possible.

From start to finish everyone there was very attentive and worked hard to make the process of finding a car as painless as possible.

Ashley called to tell us car was ready and gave us a price. Went to pick up car and was charged over 100.00 more than what Ashley told us. Cashiers quote well there is tax , we were very aware tax would be included in this service. I said tax couldn’t be over 100 on the price and sure enough tax wasn’t even close .

The service department always takes good care of me. They have never price gouged me by saying more is wrong with my car than there actually is. And they always fix the problem.

Set up my appointment online, and had a shuttle available to take me back to work. Once my car was ready, the shuttle was sent to pick me up to get my car. Minimal time spent getting my keys and heading home.

We had our 2014 Focus serviced at another dealer twice previously and they could not find a problem or tell us why the battery kept going dead. It took only one trip to Auto Nation in Westlake to find the problem. Ashley explained the problem clearly and got the car back to us quickly! I'll definitely go back.

I’m told things are going to change for the better soon but AutoNation has ruined this dealership. Customer Service was always great under John Lance Ford I wish they still ran the dealership.

I had a great buying experience at Auto Nation! My sales associate was David Rusnak. David, was knowledgeable about the vehicle I bought. He took a nice long test drive and let me get a real feel for the vehicle. I did not feel pressured in anyway. As we negotiated through the buying process I even paused. David and the financial team were patient With my decsion to sleep on my decsion. I bought the car the next day. Just a great experience working with the AutoNation Ford team. I highly recommend them for your next vehicle.

They - Service Department did a professional working with me and they checked my F150 truck on everything to make sure that everything is going to be ready for me to drive with less worry for summer and so on . And for workers at the desks were very nice and keep up to dates with me during service. You know I lived about 1 block away from Parma Hts. Ford dealer place - we always had problems with their services in the past many years.. I trusted Westlake Ford service… Thank you for all jobs well done. John Warth

Everyone was welcoming. They listened to my concerns. We are leaving soon for a vacation and wanted our Edge in top shape. When Ivan left he felt confident that our car is ready to go.

Over all a great experience purchasing a 2022 Bronco from these guys. My sales rep William Ahonen was very helpful and easy to work with during the whole sales experience. Really didn't have any issues with any part of the buying from them. When ever I came in to check in on the progress of my order they were very helpful and easy to get whatever I needed from them. Months before my bronco was even built they had me sit in and check out one they had getting prepped right after it was delivered in the garage. It was worth the wait and by far the best dealership/sales experience I've had. Considering it seems to be very hard to find a trustworthy, honest and dealer that's willing to actually help you, this place stands out compared to the rest. Even the service department was great. I had an tailgate table installed and they were able to get me in first thing next morning and got it done very quickly. Very happy with everything and certainly will use them for future vehicles.

Email sent 5/20/2022; To: AutoNation Team Wanted to say, our visit today was definitely worth the drive. The team at AutoNation was great, every single one of them. Please extend my wife and I's appreciation to the entire AutoNation team for a great car buying experience. Shane,

Bait and switch tactics. Show vehicles not even at the store as in transit even though they're already sold. Poor service in the service department. I think I'd rather buy from the shady warehouse with no sign down the street. At least there they're not dressing it up as a lie.

Will is a great guy ….we will be sending our kids to will at ford auto nation Westlake …very helpful and accommodating!

This is my third vehicle I've bought from Autonation Westlake and from Hans. A no nonsense approach to buying and financing is why I keep coming back. Highly recommend them.

AutoNation Ford Westlake did everything right for us! We ordered a Bronco Sport, which was a very easy process, and we were waiting for that to be built. My wife drove by the dealership and saw another Bronco Sport that she liked and they switched us over seamlessly ! Denise, our salesperson, was awesome and handled all of our needs for both transactions. She was very attentive and knowledgeable! Dean, the general manager handled our trade in and behind the scenes papers. I highly recommend Denise and Dean and AutoNation Ford Westlake!

Went in for an oil change and a tire plug. Was told that I had 5 nails in my tires and needed brakes and rotors replaced. I knew this was false so I took my car to another shop who confirmed that brakes are in good shape and there was only one tire plug needed. Do not use their service department, they are unethical.

AutoNation Ford Westlake did everything right for us! We ordered a Bronco Sport, which was a very easy process, and we were waiting for that to be built. My wife drove by the dealership and saw another Bronco Sport that she liked and they switched us over seamlessly ! Denise, our salesperson, was awesome and handled all of our needs for both transactions. She was very attentive and knowledgeable! Dean, the general manager handled our trade in and behind the scenes papers. I highly recommend Denise and Dean and AutoNation Ford Westlake!

Hans worked with me for months while I waited for my pre-ordered Ford Bronco, always patient with my weekly emails and calls asking what the status was. When it finally arrived, both Hans and Richard made my buying experience very easy and straightforward. Richard even kept the gawkers away from my Bronco while I was purchasing it. Thanks guys! Excellent experience, the Bronco is great.

Salesman and the staff were definitely top notch. The car I got from them truly fit what I was looking for in a vehicle.

My tech was so knowledgeable and helpful. He walked me through every step of the way and even added a free vacuum and mat cleaning. He really went the extra mile to make me feel valued.

I won’t give my business to any establishment that disregards the neighborhood where it operates. Apparently this dealer holds some kind of car show where the cars are racing down Center Ridge through a residential area for hours. No warning to nearby residents. LOTS of deer, pets and children in the neighborhood. Inconsiderate and highly dangerous. Whose idea was that?

they offered me $500 more just to get me to come in, then offered the same amount that the dealer i bought it from was going to give me and they were going to pick the car up. i had to pay for an uber and it took two hours when i was told it wouldnt even take 1 hour. literally just sold it to them so id be rid of the whole headache. enjoy my challenger i guess. i would never recommend this business to anyone they lie about prices

Absolutely a great experience, The staff was very knowledgeable and was very prompt in assisting me with my new purchase. My salesman was great as well as the sales manager who got me the best financing for my situation. Once again it was a great experience and I would highly recommend shopping at AutoNation Ford in Westlake

Let the hounding begin. Don't give these guys your phone number. Tried to schedule a "test-drive" from Ford's inventory search. Did that at 7:53am (it sends an email). Got a phone call and an email at 9:16am. Each message indicated the vehicle wasn't available and how I can build and price one online and MAYBE get it in the fall... Not even 2 hours later 11:09am same phone number calling again. I answer and the guy "Richard" is acting like it's the first time he contacted me from my inquiry "a couple days ago". It was 3 hours ago. You left two messages. Let people at work have a minute to get back to you for the vehicle that doesn't exist...AutoNation Ford does not sound with it.

After a bad experience at another dealership, I was very happy with Daniel and Denise! They both took care of me and looked for the right Escape for my budget. They treated me great and I will definitely be back for my car purchases in the future.

Great experience here, very good sales people, polite & very helpful. I am very happy with my new car.

Great dealership in general

Brett was awesome! He made our experience smooth and quick. He answered all our questions and explained everything! This is my 3rd vehicle from Autonation Ford and I NEVER have any problems with them. They have a life long customer! Go see Brett! Great Guy!

I had a 9 a.m. service appointment for an oil change, tire rotation, new wiper blades and replace a headlight. I arrived at 845 for the 9 a.m. appointment and waited to get this done. I figured the appointment shouldn't take anymore than an hour. Oil change, tire rotation, and new wiper blades and I didn't get my car back until just after 11 a.m. Over 2 hours I waited for a scheduled appointment to get an oil change, tire rotation and new wiper blades. And when the service writer came to get me, she informed me that they didn't have any headlight bulbs in stock. Unbelievable. Also, when my car was there, during the multi-point inspection, I was told I needed new rear brake pads and rotors, 2 rear upper and 1 lower control arms, and a new water pump. $5000 worth of repairs. I had another scheduled service appointment with Autonation to take care of a recall notice the following week. I was so disgusted with waiting over 2 hours for an oil change and tire rotation I scheduled the recall repair with another Ford dealership. During the service appointment at the new dealership for my recall, they also did the same multi-point insepction on my vehicle that Autonation did. I was told I needed new brakes and rotors, and a rear upper control arm. About $1000 to repair. They made no mention of the water pump or any of the other control arms needing replaced. I will never go back to Autonation Ford in Westlake for service on my vehicle again.

Great to work with! I highly recommend

Will Ahoenan is an outstanding salesperson! He made the process very easy and never pressured us in any way. A true professional.

I did a KBB instant cash offer and was quoted $24,200 for my 2019 Honda Civic Si lease. John Conrad reached out and asked me to come in the next morning. I came in the next morning and spent a couple hours with him and waited for them to give me an offer. They came back at $24,000 and said they'd cut me a check for the remaining equity. I ended up getting around $8600 in the form of a check for a car that I drove around for 3 years. I honestly couldn't be any happier. John was very helpful and would recommend him to anyone. I asked him how long everything should take, so I could figure out a ride home and he offered to drive me home once it was done. Would highly recommend!

So far we've had good service and nothing to complain about. Everyone has been friendly and accommodating.

This was one of the worst experiences I have had. Dealership service personnel were not nice and did not tell me I could drive right in when I arrived So I walked in in a hard rain and then was barked at to drive in. Wiper fluid fill guy slammed down my hood harder than I have ever seen Went in for two keys to be programmed. Supposed to take 15 minutes Took over an hour and 15 minutes. Nothing to stir coffee with. Only had sugar and no cream and a lady was attending to the coffee station and went over and cleaned things up but did not put out any creamer or stir sticks Went over to ask why it was taking so long and the service lady said I am not your service advisor I will tell her to give you an update. She never came over I got up again and that’s when the tech came out and said he could only program one key Supposed to be 89 dollars. With shop fees and tax it was like 119. When I got home I realized they when when he programmed the keys he ruined the programming on the remotes and did not reprogram them. So all three remotes were not working I had to reprogram myself There wax a note on the dash to review the work and to call the general manager directly if upset. I have callex the GM twice The day after the abomination and Agee days ago again. No response to very detailed messages asking for a call back Unless he’s on vacation or I’ll I cannot fathom why I have not been called back. If either of those things is happening I would think he would have a message indicating something and someone else to call. Truly pathetic Oh. I bought my first new truck from these folks in 2000 or 2001. They had no record of my purchase and did not have my name in their records Extremely disappointed

Outstanding dealership. Everyone goes above and beyond expectation.

Always great service

Always great service. Cheaper than auto repair place I was going to before. They don’t recommend unnecessary work.

Dan Coffey at Ford in Westlake is absolutely the best!! Harry also was amazing!! They made the process of getting a new vehicle easy and seamless!

Always a friendly face/voice when I deal with Autonation! Easy to schedule service, got my car back quickly! Highly recommend!

This was a smooth transaction. Was in and out within 2 hours with an out of state trade. Pricing was fair as was trade value.

I have always experienced staff who are curtious and caring about my needs and frequently communicate with honesty about the choices I am able to make. I highly recommend this dealership.

I scheduled an appointment to see a vehicle that was in stock. The customer service representative online verified that the vehicle was in stock. I showed up at my appointment time and the vehicle was not in stock. I then got a message from customer service asking if I still wanted to have my trade-in evaluated...to then not have a car to drive home in? I understand that vehicles are currently few and far between. The customer service rep online verified this exact vehicle was in stock, however.

I have bought 2 cars from this dealership and have always had a good experience. Everyone is friendly and knowledgeable. I have always had a really good experience with the service department too.

Had my truck in since February and five months later still don't have my truck I'm disappointed and dissatisfied will I use again no Will I give a good review no all I herd was empty promises

Always a pleasure doing business with a great group people that are with you through the entire process.

Bought our second car from them this year. Great dealership. Highly recommend them. They'll work within your budget. They take care of their customers.

After buying and driving a used 2009 Ford Escape from AutoNation Westlake, we just bought our second car from them. Good people, great dealership. They'll work within your budget to find you the right car. No hassle pricing takes some of the fun out of buying a car, but the prices are more than fair. The 2014 Ford Edge is a dream to drive. Thanks, AutoNation!

We were contacted as soon as the Broncos had arrived by salesman Frankie and we went that day. Anthony in finance and his manager worked with us to make my dream suv come to life. Was very friendly and helpful in every way. I would send family and friends there. Great group of people to work with.

They were very professional and worked quickly. It was hands down the best car buying experience. I 100% recommend for everyone to request Dave Solomon to help you get into your next car!

Very good staff

Worked with Denise about selling my car. She was fantastic. Excellent customer service made us feel welcome and explained everything clearly. Would absolutely recommend her to anyone in the market for a car.

Great experience. If you go here, ask for Denise.

Denise was amazing. I HIGHLY recommend her.

Most recently I brought my 2015 Explorer in for a scheduled recall. The service team was most accommodating with my need for loaner vehicle and had the service turn around time done with precision.

I have been going to this dealership for over 20 years now. I have bought a truck, and leased three vehicles over that time, and have always had a good experience with the managers and salesmen.

I honestly can't complain... I feel like they try to do everything they can to help keep my car running smoothly. They have great service!

They have excellent people. M y person name was Janet she went above and beyond to get our vehicle with in our price range. She is an asset to her team. liley

Got my neice the perfect car for her. Before we purchased the car, a front grill was ordered for it. Once the part came in, they installed it at no charge, even though we already bought it and took it home!

Great Transaction!!

They do the work on your vehicle as fast as possible, even offer rides to those who may have to wait longer than usual. They have tv and clean sitting areas, with especially clean bathrooms. Two vending machines with snacks and pop, plus more vending at the other sales building. Charging for your vehicles if they need it. Friendly staff.

Never felt pressured at all and love my new truck. Give Will a call.

it was efficient and clean in the waiting area and bathrooms. staff are friendly offering rides to those who might have to wait longer than usual. they have vending for snacks and drinks at both the service center and sales center. tv and free wifi for entertainment.

Will really knows what he's talking about. Never once felt pressured.

Great service

I'm very happy with my purchase and salesman Dave Solomon was very helpful and professional during the whole process.

Danny was great! He was professional, answered all of my questions, was easy to reach, quick with his responses and got me a vehicle I was looking for! Everyone at the dealership was helpful and friendly, I will recommend them to others looking! Thanks again!

Danny was great! He was professional, answered all of my questions, was easy to reach, quick with his responses and got me a vehicle I was looking for! Everyone at the dealership was helpful and friendly, I will recommend them to others looking!

During this crazy time within the car market AutoNation Ford Westlake still manages to still provide its customers with a verity of inventory to choose from and quality service. I have worked with Janet Zanko the past few years and I’ve been very satisfied with my purchases each time. Service windows have been a little tight and longer delays have been occurring but I guess that’s the nature of the market right now. I recommend this location to anyone in the area if you’re looking for a car.

I was at another shop that told me my back brakes were bad. They said I needed pads, rotors and calipers. Auto Nation lubed the calipers and cleaned the brakes and said everything was fine.

Easy to schedule, work was completed quickly

The services here is great, the staff is friendly and knowledgeable. There is no other place I’d buy from or have my truck serviced at thank you Auto Nation Charles Cassell

This was a very good experience buying this new vehicle and will shop Auto Nation again if and when we need a new vehicle.

I have always had great experiences with Auto Nation Ford in Westlake, OH. They work differently than most other dealerships when it comes to not pressuring their customers, giving them time to weigh out their options and they also are not going to gauge you for extra money. I worked with Janet Zanko as my rep and she is outstanding. I appreciate the service as always. Thanks again!

Was told I needed all new engine but I feel like that was a rush to judgement as they did not take out and did an inspection only. Used car portion was to tell me what they may offer abut they never got back to me.

Had a recall performed on my 2016 Flex. They said Ford would cover a rear end alignment but if I wanted the front adjustment I would have to pay for it...??? Makes no sense because when adjustments and parts are changed in the back, that directly affects the front. Now my cars alignment is off and drives worse than when I brought it in for the recall. Once again, Ford trying to get by with as little work as possible. Why should I have to pay for FORD'S defective product...it was no fault of mine. The dealer should have went to bat with Ford for its customer and aligned my car properly.

Good place to buy new or used. No presure.helpfull sales people.

We have bought a few vehicles over the past few years from auto nation and will go back to them in the future for all of our buying needs.

So easy to do business with! From scheduling to free shuttle service to honest evaluation of my car and frequent communication. I highly recommend.

We have bought several vehicles over the years from Auto Nation and with the great service we have had will continue to buy from them in the future.

I did not have an appointment in the service department….but they were able to take care of my service needs. Very competent and thorough!

Just bought a Bronco and they didn't markup the price! They honored sticker price and I'm very happy with my purchase.

Good job Melissa !

Service appointment. Communication was poor, charges were not clearly explained, and the follow-up was nonexistent despite calling on multiple occasions and leaving a voicemail with the service manger. Was a customer for years - truly surprised by may last visit (which may be just that, my last).

Excellent Service and Professional staff behind the desk

Prompt service, timely communication

Super friendly and quick service!

My father, a retired Ford employee of 20 plus years went to the dealer today to purchase. Mach E GT the dealer has in order and is being transported and currently in Kansas on a railcar. Put down a deposit, salesman knew he was a Ford retiree using the employee Z plan and accepted the deposit. After the general manager learned of the sale my father received a call that they will not honor A/Z plan they want to raise the price to at least $5k over MSRP. Dishonest, don’t appreciate Ford employees apparently and out to over charge. Avoid this dealership. Others in the area have no issue honoring this, I personally had no issue just this past December even though I am sure the dealer could have sold the vehicle for more if they held it. If I could give the a zero I would.

Anthony and John Conrad were amazing at helping me find my new car :)

All the guys at Auto Nation were amazing. Nate from Finance Harry Financial Manager and Feras the Sale Associate. Auto Nation made buying a vehicle a breeze and hassle free. They all were so friendly and very nice. Mr. Harry made me laugh, which was great when purchasing a vehicle he made it not stressful. I would recommend Auto Nation Westlake to all my family and friends. My daughter will be going there soon to make a purchase.

service done in a reasonable time--added bonus car was washed -- got some good info about software. all employees I encountered were very professional and courteous

We are return customers to AutoNation Ford Westlake and wouldn’t go anywhere else. Our salesman, Will, was fantastic and the help we received from Sam to find the right vehicle was perfect. Anthony in finance explained everything we needed to know. Love this dealership and the people are amazing. Thank you!

Friendly staff, knowledgeable service department, fair pricing (actually came out less than expected). Overall an A+ experience. I always take my car there when something above simple service is required even if it does cost a bit more

I just purchased a vehicle from this dealership in Westlake Ohio. Richard Strausser was so very helpful. He was honest and upfront about everything. He saw my transaction thru to the end, never pressuring or steering. I am so thankful for his assistance and sincerity. The whole team worked beautifully together. Avery nice place to be.

Very good dealer, have used for 20 plus years. Hans did a great job working with me to get exactly what I wanted in my truck.

we love it here! friendly and great communication

We had a wonderful experience purchasing our new Ford Transit 350. Hans was very kind, patient, and helpful. I would highly recommend this facility for your next purchase.

Placing the order for my custom vehicle was simple and I was communicated with throughout the build process. When my vehicle arrived it was very simple to complete the buying process and get me on the way in my new truck. Thank you to Hans and Dean.

Amazing people Robert is awesome representative

I love this shop! They take the best care of my Ford! They always shoot me straight & explain what needs to be fixed, why and how soon. They proved excellent service with a qualified caring team. Never taking my Escape anywhere else but here.

This is where I purchased my first car, I can tell you that they made me feel very comfortable and did not once make me feel pushed or rushed in any decisions to purchase a vehicle. I love my little Ford Focus! And the service center is great, very fast and up front with all costs.

Everyone there was kind and welcoming. Omar was my sales person and he really listened. Nate Ford and Anthony were also extremely helpful. My visit was seamless. Thank you all!

Fast, friendly and a great price...Truck broke after 5,500 miles so long story short the purchase at the dealership was good. If your (built tough ford) breaks don't expect this dealership to fix it. Worst service department I have ever dealt with. You have been warned.

Service department needs work, went in for oil change, splash guard was never put back on. Went back to find out why, said it was destroyed and unusable. When only one corner was zipped tied up because it was torn. Never let me know at day of Service. And my abs and traction control lights where on. The abs speed sensors needed replaced. But they rather wait on a out of stock wheel bearing instead. Where they could of just changed the sensors. And still waiting for my splash guard replacement, that Brad was supposed to order. Not holding my breath, since he never calls customers back.

Customer service was excellent!

From start to finish I had a great experience, everyone was very nice. I first dropped my Fusion off for an oil change, and went to the show room to discuss my lease end options. That turned into getting a new car, a Bronco Sport! Every person that I talked with that day, between sales and financial, was knowledgeable and genuine. I didn't get the sense of this is just another sale. They answered my questions and concerns. They really worked with me, understood what I wanted, and made it happen! Always a great experience at Autonation Ford Westlake.

From start to finish I had a great experience, everyone was very nice. I first dropped my Fusion off for an oil change, and went to the show room to discuss my lease end options. That turned into getting a new car, a Bronco Sport! Every person that I talked with that day, between sales and financial, was knowledgeable and genuine. I didn't get the sense of this is just another sale. They answered my questions and concerns. They really worked with me, understood what I wanted, and made it happen! Always a great experience at Autonation Ford Westlake.

I went in to sell my GLC and it was a great experience! No pressure, friendly and willing to work with me to meet the number I was looking for.

Overall great experience buying my 2017 F150! Armando was helpful and I appreciated being able to test drive privately to go over the truck. When an exhaust clamp broke during the warranty period, I was able to get it fixed quickly with the service department. Only suggestion I would have is that I wish the sales and finance people we met with would have included my wife during the conversations and not directed the conversation to only me.

Daniel Coffey was very helpful and gave us a great experience with selling our car. Would definitely recommend to anyone looking to buy or sell a car!

We have purchased 2 vehicles from AutoNation and had good luck. On a recent service visit, my problem was addressed and rectified quickly!

Never again...Waste of your time.

have always been very cordial, and serviced my vehicles promptly and courteously

I am a very happy customer Autonation keep me happy and my car happy keeping the maintenance on top with the best mechanics I thank you for being of good service to me and my car 🚙 thank you Autonation for a job well done

Will is very nice and helped me out!

Bob was the Rep that helped me into me 2018 ford eco sport , Bob was so amazing and very patient with me and my request also understanding. Harry was very sweet and has all the jokes to take your stress jitters away and I forgot the gentleman name ahead of used car sales but he was as well amazing he made sure while my car that I picked out needed to be serviced on before I drove off with it, he put me in a courtesy car (2014 Ford Flex) for the time being so I can still get to work. This is an AMAZING team. Thank you guys so much xoxoxo

I have been going to Auto Nation Westlake for years and I always leave happy and satisfied. Everyone is always friendly, polite and courteous. I never feel pushed into unnecessary repairs or taken advantage of.

Bought two pre-certified cars from them. Great service and wonderful people since 2006!

Ok i came in here with my 2017 ford fusion platinum wanting to fix my adaptive cruise control and my parking sensor, well they did fix my parking sensor but did a half way job by not painting the sensor to color match my car no big deal, but for my adaptive cruise control which they already charged me $388 for both the sensor and the adaptive cruise control, they keep telling me that they fixed that also, but the car keep saying "sensor blocked" I keep bringing I back saying it's still not fixed they guy keep telling me it's fixed, long story short they have me test drive with a mechanic, which he confirmed that it wasn't fixed, they took the car to the back, about 30min later the guy came to me with a bill of $2160 dollars that my adaptive cruise control is broken. Took the car home did some Google research of where my sensor is checked under the car coming to find out that the sensor was just blocked by some cardboard how it got there I don't know, which also make perfect sense that they never checked the car at all but was for sure I need a new sensor for $2160 and most likely a new bumper God only knows how much they charge for that. Update; i did call the number provided alot of times left voicemail and still no response

Took my car in yesterday. Was supposed to be working with Melissa (who was very lovely on the phone) but ended up working a lot with Barry. I was very impressed with Barry’s patience and kindness - especially since I wasn’t technically his client. Melissa also did a lot to get me a discount on my services which I really appreciated.

Had an issue with charge port door, got it fixed, better than new!!

I have had my F150 serviced at this location and they are a pleasure to deal with. I definitely recommend.

They didn't have very many cars to choose from. A family member resently leased a car for here and the sales woman didn't know much about the car or the features of the car they leased out to her. If your looking for a place to lease out cars this isn't the place for you. They do have used cars but, the prices are very high.

Awesome customer Service!!

Will Ahonen was very professional and polite. Great customer service.

All of the staff were friendly. Amar and DJ were wonderful. Detailers do an excellent job. And the Finance office doesn't try to screw you. As far as I can tell, all the use cars on their lot are high quality. No need to negotiate the price of the car you're buying, they're already nearly the lowest. Here's the But; make sure you know what your trade in is worth; check KBB, NADA, Carmax, and Carvana. Shop for warranty prices before you go. Autonation will get you very good prices for both, but only if you demand them with references.

The representative who helped me was super personable and knowledgeable! The service overall was top tier - both fast and thorough.

Ordered car via Ford online but selected this dealership because of past experience. I purchased my prior car from this dealer. I've been back a few times over the years for warranty and other normal repairs. Their service desk is easy to work with and mechanics do professional work. Appreciate them contacting me a few days prior arrival of the new car and sales persons time covering car operation and features.

Great service ...excellent people..highly recommed...definitely will be back! Thanks!

$139 to "diagnose" the problem. Whatever happened to the days of free estimates? I guess they're gone for good. I would understand if it required extensive dis-assembly and re-assembly but this didn't require that. They looked at the radiator hoses and decided we needed 4 new ones and a new water output, whatever that is. The speed at which the "diagnosis" was reached makes it pretty clear they didn't do much more than look. Then they estimated nearly $1,000 for the repairs. All this for a relatively minor coolant leak. We've been adding a cup or 2 of coolant every couple of weeks to top off the reservoir. Won't be going back with either of my Fords.

they are kind and courteous to your needs.

The reason I went to AutoNation Ford on center ridge and Craig is because I had a problem with something draining my battery. It took them no time at all to diagnose it and was covered under my warranty plan. Everyone there was exceptionally helpful and understanding and help me get need done when needed to be done. They made the repair needed to leave it sit overnight took me home and pick me up and clean the car. Couldn't be more happy with the people there. Thanks again AutoNation.p

AutoNation Ford Westlake is not looking out for their customers or the Ford brand. I waiting 1 day shy of 7 months for my truck to be delivered. Upon ordering the truck the dealer said they would give me all rebate and incentives that I qualified for at time of vehicle delivery. When the truck came the dealer refused to honor my X-plan discount. He said he would give me added value for my trade to make up for it but he didnt do that either. They also tried to trick me into a high interest rate even though I have perfect credit. I have another reservation for a truck order and they told me they will be charging $10,000 above msrp for that order. I am changing the reservation to another dealership.

I'm very satisfied with my visit, Melissa Goodson,was my service advisor,she was very kind and helpful. The mechanics fixed my problem,they did a great job.

Fast, Friendly, and super easy! I would do it again in an instant!

didnt honor pricing on ford maverick. tried for high interest rates on perfect credit. shady dealer

This place is really to far away for me(personally) to give them a 5 star, but the lady I've been working with is very pleasant and seems like someone I'll travel to make a purchase from.

Great experience. Helpful people and prompt feedback. Thanks!

Service department ,doesn't listen to customers concerns. Condescending attitude,poor people and listening skills. Seems to be the department culture. They don't offer a high level of customer service. The sales staff is entirely different and provides a positive customer experience.

Everyone was great to work with, started with Danny in Email, To Armando selling me a new Edge, then Harry in finance. Everything went quickly and smoothly. Best experience buying a car.

The team at AutoNation Ford in Westlake, Ohio has always taken great care of me and my vehicle. I am a long time customer. There is a reason why I drive all the way across town for my vehicle needs, when there is a Ford dealer just down the street from my house. I appreciate my team at AutoNation in Westlake, Ohio.

I made an appointment for “the works” which is oil change, tire rotation and fluids checked. They check over everything. My appointment was at 12:30, I was out before 1:30. Waiting area is comfortable and clean. People are Very nice there. I have bought my last 3 cars there ! John Lance Autonation gets an A+from me !!!

I was really happy with Autonation. I had made an appointment with Amar To see a Ford focus. And instead of running my credit like every other dealership wanted to he’s like let’s go test out the car first. I really appreciated that by itself. Second the car wasn’t detailed and he informed me beforehand unlike other dealerships that literally showed me cars with trash piled in it that you couldn’t even get in the car. By the time I got my car it was detailed beautiful runs great and I am in love with my little blueberry.

Easy scheduling and service. Even when I couldn't figure out how to use my FordPass Rewards to pay for my service through the app, the advisor was quick to note that I could use them to cover my service and she could take care of it on her end. They ran on-time with appoints and had my Explorer done (service and TSB) well within the estimated time of completion.

My new ride! Great customer service!

Totally wasted my time. I had an appointment to bring my excellent condition 1998 Jaguar xk8 to sell. They only offered me 3,000.00. Worth 8,000.00 would resale for 12,000.00. You be the judge. Their cars are way overpriced. I will never recommend to anybody. I will never waste my time like that again

Friendly staff and very prompt service. The routine maintenance work on my 2020 Mustang GT was of the highest standards. This is coming from a very picky and particular car collector, and my baby was treated with care. Will be back for the next service.

Rude phone service for service center

I've bought 3 cars from Westlake and 2 from Amherst and yesterday was by far the worst experience yet. I had 2 new tires installed on a 2020 Ranger, felt like it was an inconvenience totally. I pay for it and go to the front building for an appointment that was a joke they never got around to me and leave. Realize about a mile down the road I should look for my spare. They just left it in the bed of my truck, never reinstalled it. Thanks for that, you made my next time I'm looking for a car much easier.

The receptionist that I spoke to was quite possibly the nastiest person I could have expected to talk to. She did not give her name, and I now know why. She was not nice to her coworker that she had to ask a question to. This was 12/28/21 at 5:30pm. Might want to look into getting new/better/more respectful staff. Will not be back.

Staff was friendly , upfront, no BS made buying a new car seamless and easy .

Merry Christmas AutoNation Ford. You've become my neighborhood friend in need and deed. First time my tire needed fixing and second time the low pressure indicator was a false alarm. And (don't let the boss see this) both times, no charge. Now that's a good neighbor. Thank you, Jim Jenkins

Armando was so helpful throughout my car buying process. He kept me updated all the way through my car’s production life.

Had an incident with car which made driving a safety issue. Auto Nation Ford took my car in a very short notice and had the repairs completed the next day. I have been a long time customer of the dealership and service center. Great to know they appreciate my loyalty.

Went once. Turned back. Dealer wasn’t prepared to service. Called twice never got a call back. Staff is friendly. Hours are good. Drop off service is nice. Problem is the disorganization and miscommunication.

Brought car in for 50,000 miles service and set of new tires. Tires I wanted were not in stock but service tech Barry offered to order them for me. I asked what was in stock that were close to my price range. I decided to buy what was in stock. I was offered a courtesy ride to and from my home while work was completed but I opted to stay and wait. All the work was done quickly. Barry went over the results of the multi point inspection and what service might be needed next time I bring in my SUV. Excellent experience. Would recommend to friends and family.

Sales and finance is very professional. Been emailing and calling for a week now on answers for what I need to do to finish everything for the car I was already approved for or would put money on it to hold it for another week but seeing as they can't answer the phones, return calls or emails. Not sure how I'm gonna finish the process for the car since they can't give me any type of answer or a call back. Ontop of the lady who answered the phone didn't have it on hold yet said in a nice tone. "Someone already calling to speak to the manager" so how much more professional can they get is my question?

ROBERT WALKER WAS THE ABSOLUTE BEST. HE WAS FAST, EFFICIENT & FRIENDLY. HE MADE BUYING MY NEW JEEP A BLAST! I WOULDN'T CHANGE A THING!

Great service by Rachael and my escape was ready and clean within the hour. Nice comfortable waiting area too.

Bradley helped with a situation I was having with Sirius radio. He talked to Frank, the person who worked on my car and they couldn’t figure it out. But Frank said I’m going to figure it out and I will call you when I do. When I got home they had called and told me how to fix the problem and it is fixed. I was so happy

We had a wonderful experience with Denise at Auto Nation. She was very prompt returning our phone calls and was very knowledgeable explaining the features of our new Ford Explorer. Will highly recommend this dealership!

Service on my 2013 Explorer was exceptional as always. First thing I noticed upon arrival was that all in the Westlake, OH, Auto Nation Service Center were "COVID compliant" with customer well being a priority. Visit started with warm greeting from Service Representative Brad Shank. He quickly provided an estimate on the routine maintenance I had scheduled. Team was able to handle all work under original appointment time eliminating the need to schedule a second appointment. Great job by all!!!

Everyone in the service department are so friendly and very curtious.

They could have gone the extra mile and lowered the price of the Vehicle to help with my payments you don't need a 150% profit all of the time

My continuation of service is testimony regarding the service provided.

Great customer service reps in the service dept.

The experience started out bad, but with some outside help and an inside manager it all worked out fine

For my 100,000 mile check up on my 2013 Ford Fusion Hybrid, they checked everything and did exactly what they said they would there were no surprises and it was done on time They have cared for my car since the day I bought it new. RS

Thank you for the great service. I brought in my 2000 F350 for maintenance and service and was greeted upon arrival warmly by my customer service rep - Brad - who had my truck's history pulled up. The service was performed effectively and efficiently with no surprises! Love that. Thanks again.

Parts are overpriced. Bought a replacement mirror on Amazon for 1/3 of the price.

Good service, pleasant, efficient, and explained everything well

Terrible service experience. We had a cracked rim issue over the weekend and brought it in for them to fix on Monday. They said they checked the wheel, but could not find the problem and sent us away. Not believing my wife. We had to bring it back later in the day and lo and behold they found a major crack in the rim when I pressed them to check it again. Gave some BS reason for not finding it earlier, but clearly did not look thoroughly enough and put our safety as risk. And had an insurance payment issue when we settled up because one department did not talk to the other.

The people in the service department need training on acknowledging customers when they come in.

Everyone is friendly and helpful, they aren't pushy with the add ons. Done in a timely fashion.

Always have a great Experience when purchasing from Auto Nation Ford Westlake!! DJ has always gone above and beyond to give us what we want and we’ll suited for the needs of our family!! I will continue to buy from a Ford Dealership!! Ty!

Bob made what is usually a stressful experience such a fun time! This was my first time financing a vehicle, on my own, and he helped me do so with ease, and with a whole lot of laughter! Thank you Ford Westlake!

I had a great experience dealing with both Vincent and Danny!

Very pleased with the level of service from both Vincent and Danny! Fast finance process, in and out with a new vehicle.

Friendly people. Good service. Listened to my concerns.

Daniel Coffey was an excellent salesmen. He got me in a car that suited my needs and my budget without being pushy. He’s knowledgeable, personable and someone we hope to buy cars from for years to come. This is our 4th car from autonation Westlake and we don’t plan to ever go anywhere else. Thank you for an excellent car buying experience!

I had a good experience at AutoNation Westlake. They advertised a used F150. I had been doing online shopping for a pick-up truck for years. Finally I decided to take the plunge, and I saw one online at AutoNation Westlake and decided to look at it. Four hours later I drove it home. I didn't really need one until Spring of 2022, so I could afford to be picky. Luckily, online shopping really eases the burden of driving all over the city looking. Everyone I dealt with in the buying process was pleasant, helpful, and seemed eager to do business with me. I'm enjoying my new truck, my first truck. I had no idea pick-up trucks could be so quiet and smooth and quick! Thanks AutoNation Ford Westlake.

I had a great experience at AutoNation. I went there knowing what vehicle I wanted and had it within two days. They definitely helped me out! Get your next car from them, this is where I’ll be car shopping from now on. Also ask for Dylan Clark, he is who helped me and was awesome the whole time.

as described by others already, the helpful, courteous employees and comfortable waiting area are above the norm - I'm new to Ohio and impressed by the universal friendliness I've found - even wrapped in a car repair!

Earlier this year I took my F150 in for an issue with a repair from the previous year covered under a Ford extended coverage warranty. the dismissive attitude of the service manager Barry Tubor and flat out refusal to contact the warranty department was appauling. his attitude was absorbed by the service rep at the counter as you would expect. After 10 years of service at this dealer I was expecting a bid of customer focus but I received the opposite. He was unwilling to give me a reason for his refusal to address the issue or even attempt to deal with Fords Warranty folks. I contacted Fords Extended coverage department as well as another Ford Dealer (Kowalski Ford in Avon Lake). Jason in Service was a gem working with me and the Warranty folks with an attitude of customer service/focus and communication. guess where I'll be taking my business in the future

I recently had a flat tire and was sitting just off the I90 freeway. I called roadside assistance with the number I was given from your Establishment. Waited no more than 1/2 hr for a tow truck. Took my car to your service department which was after business hours. Recieved a call, the next morning to let me know my tire would be replaced and fully covered by my tire plan. I'm very pleased with their prompt service. I would highly recommend.

they are always very nice and accommodating.

Rude, belittling, arrogant, and unhelpful. These are some of the words I use to describe this place to others. I will never be returning to this location or any others due to there answer on every question is “well it’s corporate we can’t do anything” this is not how this should work the vehicle I looked at was in rough shape I being a mechanic and able to do repairs myself not a huge issue but for the average consumer walking in they are going to be spending a lot of money right after they get the vehicle to fix the issues. I also brought a vehicle to trade in and they gave a wildly low trade in value not even close to Kelly Blue Book fair trade in value. If you do plan on going here please look up your vehicles prices and do not let them take advantage of you, because they most certainly will when they are shaking your hand and smiling to your face.

courteous and professional staff, Melissa, who handled my current repair. she is very professional, also kept me in the loop concerning parts that had to be ordered, and repair process. very courteous and helpful. would recommend AutoNation Westlake always.

Great staff with excellent customer care

I sent this email to the General Manager of Autonation but received no response so I am posting it here. Good evening Mr. Szalai, Thank you for the email reaching out about my recent visit to your dealership. Unfortunately, I cannot say it was a visit that left me happy. Let me give a little background to the situation. Several weeks ago I completed the instant offer on Kelly Blue Book and Autonation Westlake was one of the dealerships that reached out to me to give me an offer. I spoke with Mr. Kucinich on the telephone and he gave me an offer in the $3,000.00 range I believe. This was the lowest offer of all of the ones that I received from Carvana, Vroom, Carmax, Autonation and others. I informed Mr. Kucinich that I would not be selling my vehicle to Autonation for this price. Several weeks went by and I received an email from Mr. Kucinich, I'm sure it was an automated email, but it inquired if I was still in the market to sell my Ford Fiesta. I replied that I was still in the market and that Carvana had offered me $6012.00 and asked if he could beat that price. He replied with the following "Hi Erik, It appears KBB might have missed this one. Is it possible that you would be able to bring your Fiesta by sometime today or tomorrow? With it's exceptionally low mileage, we just may be able to satisfy your request. Please let me know. Sincerely, Gary" With this response I scheduled an appointment for Thursday August 26th at 7:00 PM to come in and speak with Ms. Kucinich. I met with Ms. Kucinich and had the vehicle appraised and she offered me approximately $4300.00. She asked if I wanted to proceed that night and I told her that I was not going to proceed at all due to the low offer. I informed her that Carvana was offering approximately $6000.00 and she went to speak with someone to see if she could get the offer raised. She came back to me and said that they could not come near $6000.00 but would give me $500.00 more for a final offer of approximately $4800.00. I told her that I would not be selling my vehicle to Autonation. I then left the dealership. While I was at the dealership everyone was kind and friendly so my complaint is not with that. My frustration is that Mr. Kucinich was provided the amount that I would need to sell my vehicle to autonation and led me to believe that he may be able to reach that number which would have been any amount over $6012.00. Instead I was offered an insulting $4800.00. I understand the dealership needs to make money on the vehicles so I'm not even upset about the amount of the offer. What I am upset about is that Mr. Kucinich had to have known there was no way he was going to be able to actually meet the number that I needed to complete a sale. The entire visit was a complete waste of my time and I feel that it was just a ruse to get me into the dealership. I understand that a firm offer needs an in person appraisal and that can affect the value but there was such a large gap in the offer and the number that I had requested that I don't believe for one second that Mr. Kucinich was sincere in his email that he may be able to satisfy my request. I have purchased 3 vehicles and leased 1 at Autonation Westlake, two of them with maintenance plans. I have spent a considerable amount of money with Autonation Westlake and have been loyal in providing my business and recommending others to purchase here. I have had pleasant experiences with the Sales staff and the Service staff. Unfortunately with this visit and an issue with the titling of the 2020 Ford Escape that I purchased, I feel that I will no longer purchase vehicles from Autonation. After my current lease of my 2020 Ford F-150 is up I will likely take my business elsewhere and no longer utilize the Service department either. This visit has left me feeling insulted that Mr. Kucinich had no consideration for my time and had no actual intention in making a deal for my vehicle.

AutoNation Ford Westlake is an Awesome place to take your vehicle for any kind of service. The guys there are truly professional, from the people who check you in to the service techs to the ladies who check you out. They also try to get your vehicle in and out as quickly as possible.

Robert Atkins Was great! I highly recommend him if you purchase a new vehicle there. I was in and out in 2 hours with a trade in!

Hey car shoppers! Westlake AutoNation delivers great customer service . Stop by or call and ask for Brittany she will exceed your expectations! She will load your car buying experience using every tool at her fingertips! Great people skills, too!

Bought a brand new 2021 Ford Escape on 6/1/2021, after a few weeks I noticed one side of the liftgate stuck out further than the side of the vehicle, schedules a service appointment to be told I had to schedule a appt with collision department. Schedules the appt for the following week, went to pick up my vehicle to find the side that stuck out further now is pushed in further, the tail light from the liftgate to the vehicle does not line up. Spoke to Paul (collision manager) when I arrived to pick up the vehicle regarding the liftgate still not properly aligning only to be told "well we did the best we could and it's not going to align properly, the only other thing I can do is bend metal which I'm sure you don't want done" I have placed calls to Paul for a week with no return call, called again today with my number blocked due to caller ID on their end, low and behold Paul answered. Paul stated "all I can do is take another stab at trying to get it fixed" I explained to Paul it is a brand new vehicle and if you have to order a new liftgate that's what needs to be done, Paul stated "I do not think Ford will go for that" I in return said so I am supposed to drive a brand new vehicle with the liftgate not properly aligned with the tail light, Paul then stated "yes"!!! Needless to say I will never buy another vehicle from them nor take my vehicle back to them for ANY service!! Will be placing a call to Ford!!

AutoNation Ford of Westlake told my wife she needed new calipers 4 days after the brakes and rotors were replaced. Calipers were checked to be fine. AutoNation refused to do recall work because of it. Will seek a reputable Ford Dealership to do the work. Then told her there was a oil leak on the entire engine when it was a missing oil plug seal and sensor leak we knew about. Again checked and repaired by a organization that was not looking to prey on the customer.

Excellent job detailing inside of car.

Bob Walker was our salesman, explained everything to us about the 2018 Hyundai Tucson we purchased. We had the most pleasant experience here and we will definitely be back to purchase another car!!

Can was parked for awhile and were rusted to the point of causing vibration. Contact Auto Nation Westlake, talked with Mike to find out if I could come in and leave the car for brake assessment and service. They were able to squeeze it in for service and gave me a dealer car to drive. Brakes were done the next day. Thanks to their quick service and loner car, I was able to take care of everyday chores.

Bob walker was fantastic. Such a nice , funny, honest, person. He was definitely not a creepy car salesman. He will get the reference. Lol. DJ or Dennis as I call him is Awesome and wonderful. Bob you owe me $ for saying nice things about DJ!!! I will be back for my next car in 3yrs!!

We have had 2 vehicles with Ford Westlake since 2010 Focus and recently getting our 2020 Escape and have always had the best customer service from the Sales staff, especially David Solomon with our recent purchase; incredible guy, to the mechanics and Staff who work in that department, as well. Everyone is always so friendly and very professional. Our oil changes are done in a timely fashion and if there has been an issue they took care of it immediately. We always recommend Ford Westlake to people! Thank you for treating us so good and always making us feel welcomed!

Great service from Bob Walker! Made the situation smooth and enjoyable... knew exactly what we needed and I highly recommend Bob and The entire car purchase experience -

The salesman was great and the deal we made was perfect for me. I love the car It is beautiful. The leasing agent was extremely helpful too.

Excellent service and Facility is always clean and staffed.

I felt really comfortable the whole time I was there, never pressured to buy a car and wasn?t rushed when looking even though I was there closely to the closing time.

Truck is clearly running better with the needed and recommended maintenance .

I have been looking at the 2006 LJ they are selling (here’s the link https://www.autonationfordwestlake.com/used/Jeep/2006-Jeep-Wrangler-d9779f5c0a0e09b14764d4072fbf964c.htm?searchDepth=2:19) and when I drove out to test it, I found an issue where it won’t shift into 4L properly (most likely a linkage issue with the transfer case). Also the light in the dash is burnt out letting you know if 4WD is engaged. I was told that the issues would be fixed and they would call me once they were. I got a call from the salesman the next day saying the issues were fixed so I drove back out there (a 45 minute drive) only for me to find out it’s not fixed. I was further told they were going to call me the next day once their mechanic looked at it (again). I didn’t get a phone call the next day until I sent a text to the salesman asking for an update. He immediately called after the text and told me the mechanic can shift it into 4L once he puts the Jeep into reverse (not a fix at all, you only shift into 4L from neutral) and that there’s no issue. I caution anyone buying a used vehicle to thoroughly check everything to make sure it works before buying. I had my check book ready to write a check until we found the issue with 4L. Just a very unpleasant experience and recommend looking elsewhere for a vehicle. Note: just read some other recent reviews about the salesman Robert (goes by Adam) trying to scam them and I’m not surprised. He seemed very shifty to me when I disclosed the issue with the Jeep to him.

Work was performed in a timely manner. The staff was friendly. The waiting room was clean and orderly.

Went in for servicing and they went above and beyond to fix a small paint imperfection caused by a non caring, selfish and cowardly motorist...Gratis! Highly recommended services. Thank You!!!

Consistency every time I visit!

Consistently provides great service. Gets you in quickly. Staff knowledgeable and courteous. Facility is very nice. Repairs are well done. Will continue to use this dealership for maintenance and repair.

Took a little longer because of wrong parts were delivered . Work to vehicle seems good, no issues

The shuttle driver was great!! Work was completed in a reasonable time

They will take good care of you and help you with whatever you need.

They are professional and honest. The staff always put me at ease, the best deals are worked out. I love my New car Sales lady Janet Zanko. She won't put me in something that's out of budget. I love AutoNation Ford Westlake! I won't go anywhere else...

Didn’t have part ready, wrote up invoice incorrectly, over charged bill and not able to issue refund. Not happy, will now be going elsewhere for service…

I have been a long-time customer of AutoNation Ford Westlake and have always received excellent services from them. I have always been treated respectfully and courteously. I have been made to feel like a valued customer. I have bought many cars from them, and I have always taken advantage of their services provided to me by the service center. I highly recommend them to others hoping to have a positive experience with purchasing a car and having terrific car maintenance and repair services.

I made an appointment for my 17 year old son For an oil change on his car. when he got there they said he also needed other things done? It ended up costing me $150.00! He did not know any better! They should have called me for additional work being done! So watch if you send your child up to get an OIL CHANGE!

The people are very friendly, the technicians are fantastic. They have taken the best care of all my vehicles for over 30 years.Down side is I asked if there were any coupons out and they said they didn't know. 3 days after my service I received a coupon that was only good for 20 days. Just a little disappointed. On a side note; the body shop is fantastic also. Paul is FANTASTIC!

I was in an e trembly bad situation with my vehicle and there was no help to be had from the previous dealer or Ford customer service. Dean from Auto Nation reached out to me and did everything possible to assist to make everything right. He nor Auto Nation had anything to do with the original problems but they made everything right and I am one happy customer. Thank you Dean @ Auto Nation Ford Westlake.

Melissa made my service experience wonderful! Everything was explained, the service was finished on time, and I was very happy with the results! I highly recommend AutoNation Ford Westlake. They have amazing customer service!

Thank you so much for the quick service. Kevin was super helpful and super knowledgeable. I appreciate the wonderful customer service!

Brought car in on Tuesday, May 11, to check tires (2) that have repeatedly been loosing air every two to four weeks. Tech said he could not detect any leaks. May 15, low tire pressure again appeared, tire pressure at 27psi. , we added air, and returned to dealer on May 17. This time they found nail. We all know what this means. we expect other tire to lose air in the next 2 weeks. Will have to return again.

Great customer service. Always lets us know what the car needs or could use in order to keep it on top top shape and running.

As usual I had a positive experience at AutoNation Ford Westlake. Pleasant surroundings include an updated clean waiting area with new, clean restrooms. Also WiFi and a television while you wait. Friendly and professional customer service for the 10 years I?ve been coming here.

Great experience. Brittany Brown in sales is wonderful.

HIGHLY RECOMMEND YOU TAKE ANY PRE-OWNED VEHICLE TO YOUR MECHANIC FOR AN INSPECTION. The AutoNation “125 Point Inspection” does not include routine functions of the vehicle. I purchased a used vehicle and have been back to the Service Department multiple times (6) to have things looked at. Unfortunately, over the course of having my car for less than 3 months, I drove too many miles and now have been told I am over my mileage allowance for the warranty despite notifying them about the issue prior to driving so many miles. Frustrating to say the least.

HIGHLY RECOMMEND YOU TAKE ANY PRE-OWNED VEHICLE TO YOUR MECHANIC FOR AN INSPECTION. The AutoNation ?125 Point Inspection? does not include routine functions of the vehicle. I purchased a used vehicle and have been back to the Service Department multiple times (6) to have things looked at. Unfortunately, over the course of having my car for less than 3 months, I drove too many miles and now have been told I am over my mileage allowance for the warranty despite notifying them about the issue prior to driving so many miles. Frustrating to say the least.

Seems like their operation needs a ton of improvement on all fronts.

Bought a 2021 explorer my sales man was Assad very helpful throughout sale process will be happy to do business with them again

Great service and helpful people. I always use them for all my car needs

It is unfortunate that advertised prices are different than actual car prices at Autonation Ford, the total cash price should always be the advertised price, so there would be no question as to the final price before tax and title. We believe every salesman and every dealership is entitled to make a profit, but not at the expense of deception. It would well serve Autonation Ford Westlake to re-examine their advertising practices as well as train their sales staff as to actual pricing. We are an A-Plan family, but we have always expected to support FoMoCo and buy vehicles for the lowest possible price structure regardless if it is A-Plan or not. Wayne Huizenga would agree that character and honesty is always the best practice.

Best service and friendly staff

Smooth experience, pleasant employees, acceptable wait time

Great working with the group. On top of what was going on with my vehicle, and have me updates throughout the process

I had such a great experience buying and selling to AutoNation. Everyone we talked to was nice and very helpful. Brittany Brown was so great throughout the whole process. I could not have asked for a better experience with buying a car because we all know how stressful it can be. My husband and I were in and out of there within 2 1/2 hours. Normally car buying can take all day. But not at AutoNation, even with their short process everything was done right and it made the process so much less stressful.

Drove 357 miles one way to take possession of a van. The vehicle was not ready for delivery and in dangerous driving conditions with loose wiring and rotted brake lines. missing spare rattled above 45 miles per hour, and filthy.

If you would like to be lied to and deceived then look no further, you have found your group of car sales xxxxxxxx. I had a very specific search for a Mustang that was to be given as a gift. I found what I thought I was looking for at this place based on everything I see in the listing. I moved forward and placed a deposit and stopped my search. I am out of state so had someone drive 4 hours to pick it up and when he arrived it was not what was advertised, classic bait and switch. No apologies or discounts just blaming it on a third party who writes their ads. Have a little accountability you dishonest xxx. Don't trust a word they say and I would recommend looking elsewhere unless you don't mind being lied to.

My service rep was excellent, services were thorough and staff was polite and accommodating.

Excellent as always! My Service Rep, Jason, isn’t just professional but he is also caring.

The sales guy was great. We like the vehicle we got for our daughter. But when the time comes for the paperwork, that's when things get shady. They lump tax etc into the final price in the paperwork. It wasn't until I got the title that I saw the actual price paid for the car. After I deducted the warranty cost, doc fees, title/reg fees, there was an $800 overcharge. When I contacted them to find out why, I was told that it was an "appearance protection" fee that was applied to the car to protect the interior from spills and stains and the clearcoat from peeling or chipping. This is something we didn't ask for nor agreed to. I have always been loyal to businesses I deal with until I feel they have done me wrong. I doubt I will be doing anymore business with AutoNation since they didn't seem interested in making things right.

Amar and the whole sales team made my experience quick and painless. I knew what I was looking for and he quickly narrowed it down to a few models that they had available on hand. I was in and out within 3 hours. I highly recommend Westlake Autonation.

Jason in the service department was very helpful to have repairs done to my 2016 F-150..had work on the radio screen and side drivers mirror. The repair was done quickly and is working great now.

21/2 hours to replace lug nuts! Had to cancel important Dr. appointment. After every appointment,over the last 10 years, I was told I would receive a call when car was ready.Most time I received no call and had to call to see if car was ready.I wanted side window reflectors,I made appointment through Terry Hannen,for oil change and reflectors. Took car in on day of service,asked Terry about reflectors, he said we don’t sell those.

I’ve been a customer of AutoNation over many years going back to it’s roots in John Lance Ford, so that speaks for itself! My one complaint is small but very annoying.... I understand my driver’s seat being moved for access but changing my radio & information settings and rear view mirror drives me NUTS!!

The service guy was very helpful and friendly. He really tried to get me the best deal on tires and i had a good experience overall

I dropped off my Ford F-150 and Autonation took care of it.

Jason is always very professional and knowledgeable. I always know I am getting the best service possible when dealing with Jason. Great experience as usual.

Everyone was very friendly. I was comfortable in waiting area not too many people! The people I dealt with were very interested in making me at ease and satisfied,

Overall, we had a very good experience and everyone was helpful. The salesman Vince was friendly and especially helpful. He went above and beyond to make sure all of our needs were met. We did not expect we would be able to purchase the car because it was Sunday yet, everything went quite smooth and we drove the car home that day. Our only complaint (of no fault to anyone we dealt with and most likely is our lack of understanding the complicated credit score process) would be, we checked our FICO score and apparently your financing department used Transunion to determine a credit score which was much less. This prevented us from getting the lower APR and in turn inflated the total price we paid. Otherwise, it was a quite pleasurable experience. Thank You.

This is my second Ford Escape lease from Hans Wimmer at Autonation in Westlake. I am very happy with the all the help from Hans in the initial lease and then my coming in few days later to get more help with all the many new things I needed to learn. Great place to lease a car and Hans is a very helpful and caring person.

Great service and individual care. Hans Wimmer - great salesperson. I leased a car and he was very caring and helpful. I came back a few days later with some help with figuring out all the new technology, and he was most helpful.

Mike and the team went above and beyond to make my repairs and oil change VERY SMOOTH.

They found the problem quickly, even though it was unusual. Adjusted price when mistake was made ordering parts. Work was done timely. I was treated very well.

Very pleasant and knowledgeable staff.

We were very happy with the purchase of our vehicle. Everything was so easy, we were in and out quickly and the Sales assistant was friendly, helpful and not forceful. Very pleasant.

Waited 3.5 hours . Was told I needed to purchase a warranty that I didn't need since it has a manufactures warranty that it is covered by. Was told I "would have better luck winning the lottery then not needing my truck worked on" when I tried to cancel it. Was charged 8% in sales tax. Would not redo loan to fix their mistake. Ended up stuck with a much larger payment than was quoted the day before. Ladies, you had better look over your paperwork very carefully!

Jason is always very courteous and helpful. The shuttle drivers, Karen and Nick, were very nice, too.

They got me right in and right out and I am confident that my car is now okay.

Fast and easy. Denise was very helpful. I'll definitely be back.

Friendly service and convenient drop off - and courtesy transportation..

Again Jason and staff was very informative, gave various options regarding service of vehicle. Stated service time, cost and option of waiting or shuttle. Felt very confident in how the service/maintenance procedures were being handled.

Car turns off now every time I start it. The service manager is so mean. I couldn’t believe it

The worst service department I have ever seen in my life. My car stalls out every time I start it now. The service manager is garbage. They ruined my car then wanted to charge me to fix it. Then wanted to charge me 30$ per day for a loaner vehicle when I have the lady on video saying they won’t charge me for it. Scamzzz

They are the worst! The service manager is a creep. My car is now unsafe to drive it’s their fault 100%

We had recently brought our vehicle in for both a recall and service. Jason was great keeping us informed throughout the process even finding us a coupon to help offset the cost!

The service department employees were absolutely professional listen to me and he got the job done thank you

All ways a great experience. Staff is unbelievably friendly and helpful.

Jason was good about seeing that I was taken care of and even had the car washed by himself. I was in and out in about an hour. Service was excellent

Jason was wonderful to me. Very nice!! He made time for me on what looked like a busy day. So glad he was there for me . He was very patient with me He is an asset to the service department at Auto Nation

all personnel were courteous and helpful . Jason met me at the door as i pulled into lot and directed me to door to enter. repair was done effiently and on time! i would take my cars for service anytime!

Adam in the sales department was great very easy to work with got the truck I wanted and kept payments where I needed them

Never thought I could get a car loan with my credit score in the 400s but they got it done!

I?m very satisfied with the car and service I have a very nice reliable car

Made the buying experience so easy, especially during the pandemic

I recommend Auto nation Ford in Westlake, go see Willie he was very helpful and caring, my daughter is now safe in her new Echosport and he was honest and got her a real good deal Very happy w my experience there.

They lie to you they told me with my lease I get free oil changes.. first one was free after that I was paying for oil changes

Very happy with service and courtesy of Kevin. Thank you

staff was pleasant and they even put me in a loaner vehicle.

Friendly staff and excellent service. Gave my a great value on trade in too

We had quite an experience at your dealership. Bob Walker was more than professional and explained everything about our purchase of the new bronco. Everyone seemed to be very helpful in all functions of the sale. I have to credit bob for dealing with our grand children as well. We are very satisfied with our treatment. Thank You

Great job! As always, Jason took very good care of my needs.

Appointment scheduled promptly. Given a loaner car to drive while my car was in service. Fixed quickly and correctly.

everything fine and quick

Great promises till you attempt promised repairs. The 90 day back ordered part did not fix the 4x4 shift issue. What happened to test drive? Also time will tell, antifreeze loss? Well very strange its low again. Sure its used but was promised the issues would be repaired. So be safe, don't buy used from Westlake Ford.

I purchased a Ford Fusion in 2010 from AutoNation in Westlake. As with my two Fords before this one, this was a wonderful car! When it was time for a new car after 11 years, it was a no-brainer to return to AutoNation. I could not be more pleased with my new vehicle. Thanks to my terrific salesperson, Bob Walker, I am now the proud owner of a beautiful gold-colored 2020 Escape!

Extremely friendly staff all around. Adam went above and beyond to make sure I received every discount possible and that all my needs were met. Highly recommend Autonation Westlake for your next vehicle purchase or lease!

After scheduling an appointment ( after waiting months) because of a recall, I arrived at the dealership after being told replacing recall issue part would take THREE hours to replace. Well, after waiting three hours was told by service writer that the last recall part was put into a vehicle just ahead of mine. Three hours later! Then was told when more recall parts arrive I would get a call to bring car back for necessary repairs. Well today is Feb 11 2021 and still no call. Sincerely Kevin F McGinty Dawn J Smith

Always get me in when I need it and always super friendly people who work there.

My experience was good. The F150 is in my wife's name but I drive the truck. I purchase the maintenance plan at the time I bought the vehicle (so I paid up front). I get the feeling when I pick up my vehicle that they think the service was free. I did pay for this service up front.

Our salesman - Dave Solomon was ... Friendly! Supportive! Helpful! Knowledgeable! Had to take my car for repair but decided to purchase a new one instead.

Jason was great looked after my service. With no surprises.

The overall service was okay the reason I gave you three star is because twice I bought my car up there once on December 31st and you kept my car all day because you only had one working technician it took all day for you to tell me that you couldn't work on my car and I had to bring it back another day only spoke on the phone and never saw the man never set up another appointment , keys were left in the car, I couldn't get back in until January 13th saw same service guy in the morning I as service person to give my car the once-over because my insurance is about to expire and I want to make sure everything was ok once again you kept my car all day and all I heard about my car is that it was done never heard anything about it, no answers no questions never saw service representative after that morning and the only person I could talk to about my car was the and of course she couldn't tell me anything this not good customer service I bought this vehicle here

service department always helpful.

Always top notch customer service. I’ve been going here for 6 years. Never any complaints. They are always consistent and good about scheduling. You’re in and you’re out quick.

Leased a Ford Explorer from Will the internet manager. Honest, easy experience with no surprises. We have health issues in the family so they even delivered the vehicle. Thanks Will!

Great customer service non pushy sale person (WILL). Made it a pleasure to purchase.

The service department is polite and very accommodating . Good job!

The service department at AutoNation is always fast and friendly! They always have my car ready before the promised time. I suggest asking for Jason when scheduling an appointment. He is fantastic! Thank you Jason!

The customer service is always great. Jason did a fantastic job getting my car done and then also getting an appointment for my daughter right away. Highly recommend

We are a Ford family and have purchased several vehicles at Autonation Ford Westlake. We have always received superior service and treatment from them. Our Service Advisor, Brian Beame, is incredibly efficient and keeps us well informed of progress and necessary steps in a timely manner. Once you buy a vehicle you will visit the Service Dept. for many years even if for routine maintenance. Get the service and attention you need and deserve at Autonation Ford in Westlake.

I have had excellent service and customer care from Jason Stemmer. He kept me informed of my car’s status and stayed on the insurance company to be sure I was covered by them properly as well.

Was promised rain guards when I bought a truck it’s been two months no rain guards they lie to you just so you buy it

My vehicle was serviced yesterday. Jason took excellent care of me both with setting up my appointment and having the vehicle serviced. He is an asset to Autonation Ford (John Lance Ford) and look forward to dealing with him again.

Jason is terrific. Thanks. Jim French.

Jason Stemmer and Service and the sales and finance staff

great service, highly recommend!

As usual, I was not disappointed by Barry and his staff. Jason was on top of his game as usual and Karen on the shuttle is always fun to ride with. I am always impressed by the honesty and professionalism exhibited by Jason as my service writer. I only go to AutoNation for my service and for several cares know, sales.

Joseph provided great customer service, very friendly and informative. My vehicle was ready sooner than anticipated. And of course it was clean.

The service dept. is professional , prompt and respectful of their clients. The service is great. I am apprised of the progress and /or any other issues that arise as well my options. The work performed has been excellent. During my 50,000 mile service on 1/24/21 Brian was the associate assigned to me. He explained all the options and thoroughly checked my service history to make sure nothing was missed. He was courteous and professional. I felt at ease working with him. It was a wonderful experience!

When I bought my truck it was no nonsense no hassle. I had a Ford plan though. The salesman Anthony was great very knowledgeable and efficient. When I have taken my truck for service the service and repairs are done in a timely fashion.

Service was great and friendly, I would recommend this dealership.

Great experience!! Vince was awesome! Thank you for getting me into my new beautiful Escape!!

Ford called offering me offering to buy my Fusion. I wasn’t really thinking about getting a new car, so i explored. Bob did very well asking the correct strategic questions and discussing my concerns. He eventually found the right car for me and was a big help putting the purchasing agreement together. I wouldn’t have bought this car without Bob’s involvement.

The service went well, with no issues. Very helpful as they provide me a loaner since my can needed brakes. I also got an email that "EVERY VEHICLE WE SERVICE IS SANITIZED," but no my car. The subject of the recall is still open. I asked when the parts will be available, and they mentioned they have not an idea. The recall issue is upsetting me because I know my car has a recall, and it seems nobody cares about it.

In January of 2020 I leased a Ford for the second time from AutoNation Ford Westlake. My salesman, Dave Solomon, was efficient, friendly and knowledgeable. I test drove my 2020 Escape Titanium Hybrid and drove it home that same day! Jason, my service rep, makes it so easy to come in and I always leave satisfied! We are so happy with AutoNation Ford Westlake that we returned in September so my husband could lease a Ford Explorer! That says it all!

I took my car in for service on 01 05 2021. My service tech is Jason an he is very good at his job . He goes above and beyond for his customers. He will advise you on what is best for your car . And has never steered me wrong , he is for the customer . Thank you Jason sincerely Mark Hupcey

Excellent customer service

Amazing experience! I didn’t even buy my car from this dealership. I just moved into the area and they welcomed me as a customer. They even cleaned my car for me!

Jason my service rep is very through and great to deal with ! !He always handles my service of all our cars and never disappoints!

The service department does a very good job! I trust them to take good care of my car.

Called and spoke with Michael Mihalich for battery replacement. He said, come on in and we?ll take care of it and it was. Wanted to thank Mr Mihalich for working with me to have the battery replaced same day. I called a local repair facility (not Ford) and was told appt. in 2-3 days. Used them before and literally with 200 yards from house. Was worth it to drive 24 miles for service. They do know my car from previous service.

Our salesman's last name was Burger and believe me he left the Big Mac and Whopper far behind! His commuication skills and helping us through the dreaded car buying process actually made it painless! If you get by Auto Nation Ford in Westlake Ohio ask for a Burger and believe me you won't be disappointed! He even beats out Five Guys with his great service!

Terrible communication, takes forever to get callback, problem still existed. Had to go to another dealership to get issues repaired

Timely and professional service

Overall the sales staff was very professional and courteous. The new vehicle I bought had a faulty battery and they replaced it immediately. The financing went flawlessly and they detailed the vehicle before departure. Great overall experience.

Quality service in a professional manner. I was able to get what I needed just walking in.

The job took time; but the work was done to ensure that it was done correctly and solved the problem.

Fantastic service rep Jason Stemmer Need to have more representatives as him Very helpful, knowledgeable and friendly

Wonderful Team at Westlake Autonation... Family has done business with them for years and Never a problem. Thank you for your Excellent service

car done right everything done asexpect Mike Michalic also told me my tires were shot. nice to get new tires while car in shop

Great service. Jason and Mike know what they are doing.

We bought a 1999 Ford Windstar here when the dealership was called John Lance Ford. I also remember when sales brochures were available in the showroom

excellent and friendly service always informative on my automotive needs. Michael Mihalic is a fine service provider

Everyone was friendly and helpful. Will was great at working with us to find the right truck

Hans Wimmer went above and beyond for me. There was no pressure, he was very patient with all my demands!! He was extremely quick in communicating. Everything went so smooth. I highly recommend AutoNation Ford in Westlake AND Hans Wimmer.

Hans is awesome! Very good experience. My entire family are Ford owners and all thru Autonation Westlake. We are on #15. Dean has a fantastic team from Sales to Service.

Good experience. Very friendly

Excellent service with great people willing to go that extra mile.

Richard was a pleasure to work with. He answered all our questions and will b e referring him to all our friends and family.

Very pleasant and easy experience getting my routine maintenance done at Autonation Ford.

When we arrived at the dealership we were given a couple names of sales people but we decided to go with Aunt Bev when she came out. Aunt Bev was very welcoming and kind. Any questions we had she answered. Any hesitation she reassured us. Aunt Bev explained all options for my daughter. This was my daughters first big purchase from a dealership and she was a little unsure. When we left Madison was completely at ease with everything. Thank Beverly for everything. Happy Holidays!

My service advisor Jason was the best. He kept in contact with me through out the day. He let me know that the battery tested low (it was the original battery from 2015) and I had him replace it.

Was a good experience and the service tech that assisted me was very nice.

Poor communication (e.g., they called 30 minutes before closing to ask if I wanted them to keep it for more work - I wasn't able to answer get to my messages until after they had closed; stated they would call back if able to get a loaner vehicle, never did call, and when I called said they had communicated they had one; etc.). Service area not adhering to COVID safety guidelines. Employees walking around without masks covering face or social distancing. Felt unsafe.

Tom Hornikel was great with listening and follow through. Helpful and efficient.

Really helped me out with factory warranties. Saved me money.

I had to call 3 times to get a person to answer the phone in the service department. No one ever did answer. My call went to main switchboard twice. Once they tried to connect me the second time I left my number for a call back that was 6 days ago and I?m still waiting. I was finally able to set an appointment online. I had a standard tire rotation and oil change. My ecosport takes 5 containers of oil and I was billed for 6. The total charge was over $90.00 using a large part of my my customer reward points. Just seems like a very expensive standard service.

They are friendly and professional. I won’t go anywhere else!!

Excellent service. The job was done on time and should I ever need service I'll be back.

Jason Stemmer is very helpful to work with and recommends services that will be beneficial for my car.👏👏

The process was really easy and everything was upfront , our sales rep Pete Murray was awesome and informative about the vehicle we purchased and showed us everything about vehicle as well as what a great place autonation is to their customers!

Booked on line ahead, dropped off night before, car ready by time expected

Jason is always so friendly and helpful! He cares about the customers

Experience was okay. Had to wait almost 3 hours for shuttle to return to get me to pick up car. Was very disappointed they did NOT fix the "Park Brake". Every time I put the care in Park the "Park Brake" comes on? The park button on console does not light up anymore, and what if I need to use the Park Brake for emergency? This is very annoying, and someone should be able to fix it.

they are a great team from service to sales

I came in to see Brian Hill and he got me into a brand new Ecosport! It drives fantastic and has so many great features. Brian and the sales manager Anthony did everything they could to get me the best deal and there was no pressure.

Janet Zanko is really the best. She took great care of me to make my experience hassle free. She always finds a great deal for me and didn’t let me down this year. I love my new Explorer!!

They are an awesome company. Very patient and friendly. I never felt any pressure to buy and they worked with me to get me in my new car. Absolutely the best car buying experience ever!!!!

I dropped my truck off to have side steps installed. I received a call telling me they ordered the wrong side steps they would be in the next day. So they had my truck for 2 days. When I went to to pick up my truck the woman at the service desk didn’t know how to apply my Ford pass points. She suggested that she just charge my card and I could come back and figure it out the next day. I also think that the $59.99 misc. change is absolutely ridiculous. They couldn’t tell me what it was for and wouldn’t remove it from my bill.

Jason Stemmer always goes out of his way to give me great service. I love their shuttle service. Haven’t had problems with the work they have done on my Explorer.

The people at AutoNation are great to work with. They give you quality service, done in a timely manner. Will be working with them again!

They were very nice to work with

I took my 2017 Escape to AutoNation Westlake for an oil change, tire rotation and overall check up. I was in and out in about an hour. It's very easy and convenient for me to take my SUV in. The service and sales are great.

I’ve been here twice to get some body work done. Everyone in incredibly friendly and helpful. They are quick to get the job done and kept me in the loop through the whole process.

Very professional, courteous and attentive; couldn't have gone smoother!

Barb is the best around!!!! Brian Bean in service is awesome as well!

Fast and convenient service. Even with COVID/distancing they really work hard to keep all safe and still take care of all needs. Shuttle service is also available.

Great experience with John! Thank you!!

Thank you to Denise for your help getting my Kia Soul. Calls promptly returned and she always had the answers to my questions. Enjoyed meeting her and Dean from the finance dept. during the home delivery process. I'd highly recommend to anyone looking for courteous service and an easy experience.

I find it easy to make an appointment and the wait for work to be completed is reasonable. I had Frank Vega complete my oil change and safety check. He came out and talked to me about the Flex being ready to go and also everything looked good. Always nice to hear that from the technician who works on your car.

Staff is always friendly and helpful

I was told my car should be done by 4 pm when I dropped it off at 930 am At 5 pm I called to inquire about it and was directed to a voicemail At 6 pm after no call back I spoke with cashier who said that the service team working on my car left early and did not work the next day (Dropped off on Friday) On Monday at 1pm I called again and was again directed to a voicemail I got a return call at 4pm stating my car would be looked at in the morning In the morning I got a call trying to sell me a bunch of work ( I brought my car in for a recall) Finally got call that afternoon that car was done, I agreed to an oil change They did not perform any recall service

Always helpful in making appointments and finishing work in a timely manner

Leased a 2020 Ford Explore Limited .Saw the car on line . Was a great price .Very happy customer .Brian was great , 'will get another car from them when lease is up !

Why go anywhere else when your in good hands. Very professional, friendly staff. Always felt confident entrusting Jason and AutoNation to do what they do best. Getting the job well done in a timely fashion. It's nice knowing AutoNation continue to please customers. Thank You Again, Manuel Rivera

Service was completed and staff was very helpful and courteous

My husband and I have bought and leased 5 cars from here. We used to love it and always worked with Hans. We even sent family members here because we loved it. We saw a steady decrease in the service department but felt we could trust Hans and he wouldn’t steer us wrong when buying. In February we leased our second explorer (2017 first and now 2020) and bought a used explorer. My husband questioned the breaks on the used explorer that day and they assured us to trust their mechanics and they were fine. A week after having it he decided to call because the breaks weren’t right. They claimed to have fixed them. They only fixed the rear and not the front. We now had to pay a mechanic to fix them. The mechanic found that autonation just put in extra break fluid and the break pads were missing a spring. A week after the three month warranty expired the air conditioning broke. Autonation refused to do anything to help a loyal customer out. They wanted $1700 to fix it. Took it to another shop who we’ve never worked with before and fixed it for $350. While we loved Hans we’re said to say we won’t be buying here again. We feel that they don’t look out for their customers anymore.

Excellent customer service and repair. The customer service Rep was courteous and helpful.

fast friendly customer service 🙂

I have never experienced a car dealership like this before. Everyone was so caring and attentive. Hans made everything easy and was very open with any questions and was there to help. I have definitely told friends and family about an AutoNation an Westlake. What a great experience

Highly recommend! Their service center is very clean! They’re also very quick and efficient. The waiting area has plenty of seating, a TV, and coffee machine.

Excellent! Jason kept us appraised of the status of the repair. The part (a hydraulic control module for the brakes) was on back order because of Covid-19 for six weeks. They provided us with a loaner for the whole time free of charge. In the future I will only let Jason assist us with the service on our vehicles.

The service facilities treat customers to comfortable surroundings, friendly, prompt, and accurate service by factory-trained technicians.

I came to this dealership to purchase a new car. It has been my third purchase. I trust this dealership and my Salesman Bob. I was able to test drive and chose the Fusion. I have owned 2 previous Fusions and trust this car tremendously. Everyone from my wonderful Salesman, the Finance dept. customer service, all were very pleasant and professional. The experience was great! I recommend this dealership!

Took Ford Escape in for service and oil change. All went well. However, I did have an additional service that was needed. I was told they tried to reach me by phone, as I waited outside, however, I had NO missed calls. Fortunately I had nowhere to be and waiting an additional half hour or so, was not a problem. I always have a good experience at this location.

Second time I bought a car from Hans. 15 years ago is hard to remember but I recall it was easy then and it sure was easy now. Covid delayed my order/build but it was truly worth the wait. The whole process was easy. I'd do it again in another 15 years!

My backup up camera on my brand new truck isnt working correctly and phone is not connecting to truck correctly Customer service guy said lots of new trucks are coming back with this problem, great. He said but don?t worry we will take care of you and get a new one. Yes you are going to take care of me because the truck is brand new. He did say that it will be weeks before a replacement comes in. My truck then spent 6 hrs!! in service getting a new update from Apple that sounds way too Long for an update. But anyway drove away thinking that this experience could have been handled better. I wonder when my new camera will come in??

I'm old, and I'm fussy. I could not be more pleased with the customer service extended to me.