Recent Reviews from AutoNation Ford Westlake

Frankie was easy to work with and very knowledgeable.

I was so pleased that I chose this dealership to buy my New Bronco. They were great start to finish...

Bought new car with trade in. Found exactly vehicle we wanted and got good trading for car. Process was efficient and professional and friendly.

Dave Resnais was great to deal with.

Everyone was very nice there.

I would have given 5 stars but there were a few things that bothered me. 1st Denise Kucinich my sales women was amazing. 2nd the guy that prepared my new car Sam was also amazing. No the problems as I was trading in my truck for my car. The 1st dealer that reached out to me through favebook and made an appointment with me was not even there so Denis came to his rescue and helped me. Bad part that I dont like is that the 1st guy gets some of the commission from the sale. I don't think that is right he didn't do anything. 2 salesmen not even 5 feet from us started yelling at each other. Like they were going to fight. Now already being in a stressful situation trading in my truck I have to deal.with 2 guys about to fight. Then it stopped and not even 5 mims later another dealer told the guy that he better watch his back. Not in a joking manner but a threat. So advice to dealership that claims to support your veterans, that stuff can and did trigger me.

Bought new expedition and traded in Lincoln aviator. Autonation had the right care with just the features i was looking for so didn't have to pay for a fully loaded car with features I would not use. Got good price on trade. Whole process was quick, efficient, professional and friendly. One of easiest car buying purchases I can remember.

Only received 4 stars for 2 reasons: 1. Welcome and checkin was unfriendly 2. Car had grease on both sides that was not there prior to service. They did run through car wash twice but I still had to remove when I got home. It was fresh and easy to clean off.

Place is a joke

Car in collision repair shop for front end damage , both Kim and Karen were great . Very helpful and professional

Will Ahonen is the ultimate salesman. He took his time with us ordering our vehicle. He answered all our questions and kept us informed throughout the vehicle build process. When the vehicle arrived he made sure that we understood all its bells and whistles and that we were set up with Ford Pass. Will is a great asset to the Auto Nation team and we will recommend him to anyone looking to buy a vehicle.

Ashley & the team were great. On time & great service.

Very simple and easy transaction

Everything was quite satisfactory except for my customer service representative. He was very inefficient at doing his job and appeared to be under the influence of something. He was gone from his customer service desk almost the whole time. It took him nearly 3 hours to get a simple oil change performed.

Thank you nice and smooth fair dealer!

Charging to pair fob to your car

Had a really good experience they got me in my dream car really nice and honest and helpful highly recommend going here

John made sure I got the car I wanted at a price I could afford. He was fun to work with and was knowledgeable of his job.

It was lease turn in time and needed a truck with more towing capacity. Danny Coffey helped me to find the best truck for my needs. Danny was friendly & easy to work with. The entire sales team was fantastic.

The staff was really kind and helpful!

AutoNation Ford takes excellent care of our Escape Titanium. Scheduled maintenance was handled at in a reasonable time frame given the staff was VERY busy and nobody got upset. Courtesy and the Customer were their priority and we thank you!

It was lease turn in time and needed a truck with more towing capacity. Danny Coffey helped me to find the best truck for my needs. Danny was friendly & easy to work with. The entire sales team was fantastic.

Had a great experience with this location. Everyone was friendly and on the ball!

Great staff and great buying process all the way to taking delivery of my new vehicle! Way to go AutoNation! Keep up the great work that you do!

My husband and I purchased a NEW 2013 Ford Escape from John Lance Ford which is now called AutoNation. My salesman Chuck Greene was terrific! We have in the past bought roughly 10 vehicles from Auto Nation and the salesmen Chuck Greene was very helpful and mindful of our new car needs to help us get the best possible car at the best possible price. I cannot thank AutoNation enough for all of your help and kindness during the difficult car buying process that Auto Nation made very simple for us. We will definitely return for all of our car needs. If you need a new or used Ford please see Chuck Greene at Auto Nation you will not be sorry you did.

Our experience itself thru AutoNation itself was great but the fact that ally bank drug it’s feet for a week! Failing to issue a payoff letter in writing was beyond frustrating and asinine but in no way autonations fault

The experience I had at Auto Nation Ford Westlake, was awesome. I turn in a lease early but my goal was to put the new lease in my business name. Nate Ford and the leasing staff made it possible. I know for a fact that they called the leasing corporate office to to make it possible. Frankie my salesman was a pleasure to work with. My overall experience was truly great, they put the work in, much appreciated. *****

I bought my Jeep from 2021 from AutoNation Westlake. They ALWAYS go above and beyond to support any issues, deal with Manufacturer Warranty negligence and are just good people all around.

I bought my Jeep from 2021 from AutoNation Westlake. They ALWAYS go above and beyond to support any issues, deal with Manufacturer Warranty negligence and are just good people all around.

They have had my vehicle for over two months and there were weeks without updates. Untimely replies to emails and voicemails as well. I was told I could have a loaner vehicle but then never heard back about that either. I still do not have my vehicle back. Unhappy all around.

Frankie Assad was great. Patient, not pushy, straight forward and very helpful. Would recommend Auto Nation to friends.

Just stopped in for a test drive and info. No pushy sales tactics. Will consider when it's time for a new vehicle.

Frankie in used car sales was very easy to work with. Finance department worked hard to get the best rates. Appreciated that effort.

Ver friendly, fast service. Also gave a free car wash too.

Highly recommend the Westlake Autonation team! Smoothest and most honest car buying experience I’ve had! Thank you!

Had an oil change and tire rotation plus they check all the fluids and brakes during service.

Very friendly service manager Ashley was quick to sign me in and get me on my way. When she called to tell me it was ready for pickup she had my quote and total service time was less than two hours ?

Excellent service. This is our 3rd lease from them and they genuinely care about us as customers and value our return business.

Welcoming customer staff and quick service. What else could you ask for?

Went to Autonation Ford Westlake to purchase a 2023 Explorer. I did online research and their website showed they had 18 Explorers on their lot. We arrived and walked their line of Explorers. Their salesman came out and I gave him the model, trim, and packages I was looking for. I apologize, I do not remember his name and I did not get a business card. At his desk, I asked which of the Explorers on the lot had what I was looking for. He told me that I may qualify for rebates. Again, I asked about the prices and the color of the vehicles with the trim package I was looking for. He opened up the same website I used to do my research, spun his monitor around, and gave me the mouse to scroll through the cars. He then continued to talk about what rebates I may qualify for. There was a new 2022 Explorer listed and I asked what package it came with. He told me it was courtesy car. I asked how many miles the car had and what did the car come with. He didn't know and I instructed him on how to select the "compare" button. The website did not show what I was trying to compare. He said he thought the courtesy cars had less than 3,000 miles. I never did get an answer on either the exact mileage or the trim package. I don't believe he knew how to get this information from his system since he was still trying to navigate the public website. He again shifted the conversation to the available rebates and had me enter my name and address into the system to find out if I had purchased a Ford in the past. At this point he left to walk over to the main desk. When he came back he told us that we qualified for one of Ford's A-Z plans. He printed out an invoice of one of the Explorers and gave me a price, not sure of the trim package because I couldn't see the list of items on the invoice. I asked if that included tax, title, etc. His reply: "It depends on the rebates." At this point, we left. I spent 45 minutes at the dealership trying to find out which Explorers were available at what prices and still had not gotten an answer. I want to add that he was very polite, maybe inexperienced, but he could not or would not answer any of our questions.

How to follow dealerships, the folks that AutoNation Westlake took care of all my concerns and help me along the way to get my oil change and tire rotation. If you’re looking for a Ford dealership check goes out of your way. I would recommend AutoNation Westlake.

My Customer Care Manager Ashley was pleasant, professional, and well versed on the issue

As a first time service area requests I could not signage should be placed where the entrance is at

John Conrad in sales was a super cool guy. Not your typical pushy car salesman. It was refreshing dealing with a normal person when trying to buy a new truck. He was responsive to my emails and super cool in person. Id send anyone to see him personally. The dealership overall was clean and friendly. I was greeted when I walked in and asked if I needed help or was here to see anyone specific. The buying process was straight forward. The negotiation process was easier then most I have had in the past. Ill be bringing my truck back here for service for sure.

GREAT SERVICE GREAT STAFF!! Staff keeped me informed and provided transport to / from Bob Evens Restaurant. THANK YOU!!!

Great service. Finished quicker than they thought and honored my points.

The service shop and people there are all scammers and lazy. They got me for 500$ for diagnostics that they never did all to try n pry more money out of me. Said I needed new engine and transmission but I only needed an new oxygen sensor n now my car back running perfectly fine. Will never do business with them again

I am writing to express my disappointment with the services provided by your dealership regarding my 2022 Ford Maverick. Unfortunately, my experience with your team has been nothing short of unsatisfactory. Upon receiving my vehicle back, I immediately noticed that there were greasy handprints on both the visor and headliner. This was extremely disappointing as these areas are frequently used and visible, making the handprints even more noticeable. Additionally, I noticed that plastic components had been cut and removed improperly, and there were several scratches and stains on the vehicle that were not present before I brought it in for service. What is even more concerning is the fact that my vehicle was in your dealership's possession for almost 4 months and nothing was done to it. This is unacceptable, as I entrusted your team with the responsibility of servicing my vehicle, and my expectations were not met. Overall, my experience with Autonation Ford Westlake has been extremely unsatisfactory. I had high hopes for the quality of service provided by your team, but unfortunately, those expectations were not met. I hope that in the future, your team can take greater care and attention to detail when handling and servicing vehicles.

We could not have been more pleased with our experience at AutoNation. Genuinely nice people to work. No hassle , no intimidation. We would not hesitate to visit AutoNation Westlake for our next car purchase.

I am writing to express my disappointment with the services provided by your dealership regarding my 2022 Ford Maverick. Unfortunately, my experience with your team has been nothing short of unsatisfactory. Upon receiving my vehicle back, I immediately noticed that there were greasy handprints on both the visor and headliner. This was extremely disappointing as these areas are frequently used and visible, making the handprints even more noticeable. Additionally, I noticed that plastic components had been cut and removed improperly, and there were several scratches and stains on the vehicle that were not present before I brought it in for service. What is even more concerning is the fact that my vehicle was in your dealership's possession for almost 4 months and nothing was done to it. This is unacceptable, as I entrusted your team with the responsibility of servicing my vehicle, and my expectations were not met. Overall, my experience with Autonation Ford Westlake has been extremely unsatisfactory. I had high hopes for the quality of service provided by your team, but unfortunately, those expectations were not met. I hope that in the future, your team can take greater care and attention to detail when handling and servicing vehicles.

Big thank you to Frankie Assad our Sales Specialist and Anthony Conrad in Financing for making it a painless process for our 2019 Explorer XLT. I will recommend your dealership to anyone that asks. Everybody else there was very courteous to us as well. Thomas Stoss

Everything about the Warranty service was good .. fixed 2 of the 3 outstanding warranty issues - and one pending.. BUT during the multi point inspection - some tech said " you need a new left rear wheel bearing - and its $ 500 - and in a text message no less.. I understand I had noisy rear tires .. and somehow the Tech decided the noise was not tire noise but a faulty rear wheel bearing.. Not sure how reliable that opinion is.. Other techs have reviewed the car and never mentioned any possible issue.. Most recently the shop who did the transmission flush and fill - test drove the car for 20 minutes - and then felt all the wheel bearings and said everything was good.. This car had an 8 year extended warranty - which expired in December - and no one before the AutoNation tech ever mentioned the rear wheel bearing

Very good. Very quick for the drop off.

Dave Solomon was a very helpful, friendly, and knowledgeable salesmen. He helped us find a car we liked, and answered all of our questions.

Waited over two hours for an oil change. Man came in an hour after me for an oil change and left before me. Please call me!!

Purchased 2019 Dodge minivan in Feb. Told that there was a 4 mo. or 4000 mi. warranty. 4/23/23, van was serviced because check engine light, traction control light and van won't go into gear intermittently. Serv dept did a diagnostic and discovered problem. Wasn't covered by warranty. Part was going to cost over $400 to replace. We declined and was charged $160 for diagnostic. Quite disappointing. What is the purpose of warranty, if you still have to pay for diagnosis and you still have the same problem. Which is a safety issue. Prev. would have recommended AutoNation Westlake. No longer.

Rob was exceptional. He made the process easy and clear and was able to answer all of my questions.

I have had nothing but a great experience when working with the AutoNation Ford Westlake service department over the last 11 years. The front desk greets you with a smile every time and the punctuality of the service department is spot on. If you have bought a car anywhere else, get your service done here.

Offered a great deal on my new truck. Best in the area based on my research.

Great service, and friendly staff! Whenever I need car repairs, I always leave with confidence that the job was done right!

Great dealership!! Robert is a great salesman. Made the car buying process enjoyable.

Very clean dealer ship. Great customer service! Dylan Clark, thank you!

Glad to find this dealer for service. When we are in the market for a vehicle we will come here.

Most of my experiences have been fine. The technicians have been fine, the customer service people have been fine, the lobby is nice enough to sit in and do work while I wait for my car to be finished. However, after today I will no longer be doing any sort of business with this service center/dealership. There is a resounding theme that has plagued my experience with this service center: they want more money. I guess in a way, not necessarily surprising. Annoying in every single way, but not surprising. It’s gone like this: I take my car to have the oil changed, they find an “issue” that they want more money to fix. I take my car in for a recall to be fixed, they find an “issue” that they want more money to fix. But when I take the car to my mechanic for these "issues" he laughs. They aren't real issues. I have had an issue on my Ford Fusion where the cable bushing becomes detached from the transmission and therefore the vehicle is in transmission “limbo.” Upon doing a quick search online this is a known issue and was recalled a while back. I had called this location last week to see if this was a recall they would fix. The gentleman on the phone said he sees what I’m seeing and he will manually put the recall into the service centers system so it can be fixed, and they will bill Ford for the service/parts. Today I had the appointment to have it fixed. The new representative who handled my appointment was quick to tell me that what I was told was incorrect, and that my now disabled vehicle would not fall under the known recall and I would have to pay to have it fixed. Very convenient now that a vehicle that doesn’t work is within their possession. Not only was this handled in the most unprofessional way… why would you tell me it would be covered if it wasn’t? Why wasn’t I called by the girl handling my appointment if she saw something amiss ahead of time? But no matter what way I try to think around it, this feels like a scam, especially with their propensity to always “find more ways to make money” when a vehicle is already within their possession. I hope this review can inform other consumers who may be considering this service center. Just remember… the lobby is nice because someone is paying for it. And most likely… that person is you.

Great experience, Denise was the best.

was there to comply with recall! all personnel are courteous and helpful !repair was accomplished in timely manner! no hassles at all! this is the second recall taken care of by dealership! this is fifth car purchased from this dealer! very happy with service!

The experience was quick and painless. They were honest about all the details and the financing, and I never felt forced into getting anything I didn’t want or need.

We need to sell my mother in laws car as she's now in an expensive care home and can't drive but wanted to make sure it was "market value" to avoid Medicaid's five years look back penalty. It's got some cosmetic damage that I know will make it a great deal for someone and we don't want hit with blowback from "2023 values" so we went to KBB who sent us here for physical inspection as part of their referral program. The appointment was set under my husband's name and I explained to the rep. Danny that I was getting their appraisal to take to the family to sign off on and then we could sell them the car with the appropriate POAs present. Despite not knowing anything other than "POAs make it really complicated " he kept reiterating that POAs make it complicated, asking if I was sure I didn't have the right to sell it to him, and where my husband was. There was another young man who could hear and was clearly arguing with himself whether he should intervene; I had to laugh because his eyes went WIDE after Danny asked for a third time where my husband was, this time in response to me asking if he wasn't interested in inspecting the vehicle. Admittedly Danny did offer to get a manager to "see if they did anything like that" but only after I had thanked him for his time and was leaving. Luckily the other KBB dealer Kia of Bedford has been lovely and had no issues at all. Certainly a hike, but well worth it.

Team was quick! And no BS. Got to and made it easy for the customer which isn’t always the case these days. All parties involved were polite and honest. Don’t expect another vehicle for awhile now but would absolutely go back

I needed to have follow-up service on my 2018 Ford Edge. I called to schedule and was given an appointment the following day at 2:00PM. I dropped my car off that afternoon. The following day I reveal text that the service was completed, before my scheduled appointment time!

Great Best Ford in northeast Ohio I wish I would?ve bought my vehicle from them

In my humble opinion this is one of the best dealerships in Northeast Ohio if you're looking for a Ford motor company ,product. Knowledgeable friendly, no pressure sales tactics. I've bought several vehicles from there so I may be biased but I do believe you can't go wrong at the AutoNation Westlake Ford store

Will was great to work with, he made the experience as painless as possible. Buying a car is always a time consuming endeavor. Thanks again will!

All coordination was done over the telephone and when I dropped off our Explorer, they provided transportation to our home and offered a pick up as well. Great and convenient service!!!

We really like the AutoNation Service Department, they always do a great job. We love Ashley, she is the best!

Great service ..great location...excellent people..highly recommed...definitely will be back! Thanks!

Was Cheerfully welcomed and quickly taken care of. The waiting area was clean and comfortable.

bathroom is the redeeming trait. staff is decent but it seems like there is an uneasy tension at the workplace.

Sale person very knowledgeable and not pushy everyone was great to work with from sale manager to finance no pressure at all

Excellent service from Autonation Ford Westlake Ashley was extremely helpful and polite.

not a bad place. but they have raised prices twice now on certain services. the staff always seems depressed. something they should work on 👍🏻

Excellent level of service. I would highly recommend using AutoNation (Ford Westlake) for your car troubles!!!

Ashley L was the best !! Took care if all of our concerns.

I had my car towed to Autonation in Westlake on a Wednesday and they said they couldn't get to the car until Friday afternoon. Later in the day they call and tell me that my car will be done in the morning, so on Thursday morning my car was done, a day earlier than it was promised.

Amazing people and an amazing time. Got what I wanted and needed all in one. And they took care of EVERYTHING 🥰

Had a great price for a synthetic oil change. Looked over the entire car and made recommendations. No high pressure sales.

Entire staff was efficient , friendly and convenient--- Ashley was the customer care manager that I spoke with, and she was WONDERFUL.

Brought in our F-150 for extended warrantee service on the tailgate wiring. They did a thorough job investigating the issue, and replaced the wiring, and now our tailgate is operating like it should again. Thank you!!

Received great customer service from Ashley Langlois in the service department. Just went in for an oil change and she genuinely cared and was very friendly. Definitely will keep going to the dealership for my oil changes.

customer service was excellent. Repair took a little longer than expected, and loaner cars were not available. Staff was polite and repairs were done correctly

The service was excellent. Danielle kept me updated on each step of the process of the car being fixed

needed unscheduled service on 202 EcoSport. Staff was polite and was able to get my car in quickly. Staff reported the issue and arranged to have necessary part brought in. My only complaint was that, due to a delay with the part, my car had to be kept overnight and no one notified me. I had to call at 5:00 pm to check on the status. Otherwise, experience was very positive

I had a great experience in the service department. Ashley was very professional and helpful. She eased my mind about what was wrong with my car and kept in touch with me while it was being serviced.

Wait time to get cheque is very long, otherwise it was a good experience.

Staff is friendly and always ready to help. got my 2018 Ford Eco here at Autonation back in February. I was accommodated each time I called. My saleswoman was great, she went above and beyond to help me get into a car that day. I had a major repair done under Michael’s supervision in service. He was sure to communicate promptly the entirety of my car being serviced and I got my car back in shape. Update 4/3/2023 The same ford that underwent an engine repair went out and it’s only been 2 years since I’ve owned this vehicle. I was told by radair I need a whole engine replacement along with the turbo charger. I’m looking at a $5k+ repair and still owe thousands on it. They sold me a complete lemon. I’m looking now to file a class action lawsuit and get my lawyer involved. A 2018 car, 2 engine repairs despite routine maintenance? Wow

I went in for brake service and a detail and Danielle in the service department was awesome! She set me up for service in a timely manner and was very professional. When they looked at my brakes they discovered they did not actually need done, so I just had them serviced. Most dealerships would have just done them dishonestly to get the money, but AutoNation was honest and professional. I can’t recommend them and Danielle enough. They have earned my business indefinitely.

Great service and staff. Waiting area in the service area could be improved

Jordan was very good at explaining all of the ins and outs of the car and what needed to be done and he was very good at contacting me explaining how the process should continue

Everyone was very courteous, friendly and knowledgeable. Services were done in a very timely manner.

Danny Coffey was great to work with! Trade process was super streamlined. Overall great experience!

Came into auto nation with no idea what I was getting into other then previous purchase through them and was crystal clear why I came back. I was given very satisfactory help and coverage for a new vehicle that I was dreaming to get for years now and was finally able to get all thanks to Jon at autonation westlake location. Knew all about the vehicle, prices, packages and was so very kind and helpful no matter what was needed he made sure to be very clear and visible with me at all times through the entire procedure. I will definitely be coming back again for more cars and to let others know what a great job and great service your staff holds there in the westlake autonation. Thanks again Jon! Hope many others will follow in your steps as to how you treat others and greet others. Truly a very hard thing to come by in these times. Thank YOU.

In for fuel injector recall. Lucky to get the last part in stock. Rep was pleasant. Overall nice experience.

I would just like to say Denise Kuchnich ( think I spelled it right lol) is phenomenal sales person this is my 3rd vehicle with her.besides Denise the staff is amazing also, I love being a Autonation Westlake customer.

Great customer service! Had a wonderful time sorting out a new car - and wouldn't have been possible without some of the deals my salesman (Brett) found for me!

End of lease process is smooth and seamless. Leased another Explorer. No concerns or issues. Great service and attention to detail.

Great Service and great staff.

Our salesman was very helpfut.

The entire team at Westlake rocks! They got it done for me. I appreciate them. I will definitely be back!

Very disappointed in recent service departments actions. For a dealership that received a "Dealer of Excellence Distinction" I have not been able to discern any excellence. My family and I have always been Ford buyers and loyal customers of Autonation Ford. I had an appointment with the service department for a tire alignment following new tires I had put on my Ford F-150. My truck is under dealership warranty and I also indicated that I was having issues with the climate fan speed control. After diagnostics on my truck I was contacted that there were leaks in the differentials, and that the driver front strut spring was broken. I advised that in addition to the original requested fixes for the appointment I would also like these issues corrected. I was contacted by my service representative Jordan stating that most of the above issues would be covered by the vehicles warranty. The estimated cost was in the $600 range. I was told that the parts would come in within a week and the truck should be available for pick up shortly after. This was the last contact I had with Jordan. Over the next week I called over 5 times to the service department each time having call takers leave a note on Jordan's desk, sent him a computer message, or transfer me to his voicemail. Never once did I receive a call back. I had to take a late start at work so that I could respond directly to the service department to contact a representative in person. I was directed to the administrative clerk's desk were I was provided a dealer loaner vehicle. After over a month I returned a loaner vehicle and transferred into another provided one. Each time I exchanged loaners I was updated that the service department is still waiting on my parts. Using my spare set of keys I got items out of my truck I needed to find my truck in the back of the parking lot with internal panels strewn all across the inside, the battery disconnected, with doors unlocked, and clear dirt and dust on the outside showing it hasn't been touched in some time. I have called again approximately 3 times seeking updates from my service provider each time leaving a voicemail without call back. I have been without my vehicle for 55 days.

Big thanks to the team at Autonation Westlake especially Brett in sales & Brandon in finance for making the recent purchase of my Mazda CX-5 a breeze! I love my new car and appreciated the high level of service that Autonation Westlake provided me! I definitely recommend them & will be back for any future purchases!

Typical car buying experience. Car itself should have been a lot cleaner though! I think they vacuumed and wiped the dashboard and that's about it . The doors and sun visors had visible dirt on them and there is a stain on roof .

Big thanks to the team at Autonation Westlake especially Brett in sales & Brandon in finance for making the recent purchase of my Mazda CX-5 a breeze! |love my new car and appreciated the high level of service that Autonation Westlake provided me! I definitely recommend them & will be back for any future purchases!

Wonderful service. First visit and was happy. Ashley was amazing to work with. Good people.

Big thanks to the team at Autonation Westlake especially Brett in sales & Brandon in finance for making the recent purchase of my Mazda CX-5 a breeze! I love my new car and appreciated the high level of service that Autonation Westlake provided me! I definitely recommend them & will be back for any future purchases!

Dan Coffey made selecting, ordering and picking up our vehicle fun and easy! Dan is honest and gives you confidence that you don’t need to “shop around”.

Very satisfied with the Service Rep, very helpful and Polite

Amazing customer service. Ashley was the one who helped me through the process and she was amazing. I would recommend to anyone in need of service. I will be returning for any further repairs.

Great experience, great place and people to work with. The ladies there make everything work very fast!! Thank you!

I will always go to this dealer for any service or purchasing needs. Staff and management is very attentive and nice. Highly recommend!

Customer service was exceptional! And the repair was made in a timely manner! Thank you

Great experience. No hiccups, no surprise fees anywhere in the process.

Jordan Looney our Assistant Customer Care Manager was very Knowledgeable in regards to explaining the repairs that needed to be completed. He was also very Professional and Courteous. He also offered us three different options and price points for our 2020 Explorer. We are going to purchase the tires from him.

Timely and gave me a detailed overview post service of what to look out for.

Jordan Looney in service helped me put brakes on my car at a great price! Ask for Jordan!

Denise K and everyone else were amazing in helping me through the process of buying my 2023 Maverick. I love my new truck and will recommend AutoNation to everyone looking for a new vehicle. Everyone made me feel comfortable and explained everything as the process continued. Thank you!!!

Ashley was incredibly helpful throughout the process!

Forget to leave my key in my car. Didn’t leave the paper work in my car either. Never sent me that paper work. Wouldn’t return my calls. Very rude staff.

Ashley is very informative and wait time is minimal.

I am a new car owner and have had such a positive experience every time I go to the dealership. For service, questions about my vehicle, etc.

My experience at AutoNation was fantastic! Everyone so helpful, friendly and never hovering!

Really enjoyed the process here. Can?t say enough about John Conrad. Really made my experience good.

Effective and thorough. Customer service in this facility has always been on point. That?s why I have chose this facility for service issues even if I didn?t get the car from them

Really enjoyed the process there. I can’t say enough about John Conrad to helping me.

Excellent services, I buy my truck, my mom buy hers too. Really nice customer services. ✨🙏🏼

I was looking for a very specific car in a specific color. I went to many dealerships in the area and none of them worked as hard as the staff of AutoNation Ford to find me the car with the features I wanted, in the color I wanted, and at a fair price. Staff wasn’t pushy on the sale, which I appreciated, and they listened to what I needed. I would highly recommend them!

Great service great people been customer for a long will continue to be always helpful thank you very much

Unfortunately I was not informed that my oil change would take 2 1/2 hours. Thank goodness I was able to speak with Harrison .

Wishing their people would underline, circle, highlight, anything really the costs of having a car checked over. Only 1 of the amounts caught my eye and so I discussed it with the woman checking my car in but never once did she go over it and say the full amount. Some partial blame on myself for not paying close enough attention, but the initial amount we discussed came across as a little much and so I said something, which in turn she didn't say anything about the other amount. Spent $240 to be told repairs would costs more than my car is worth but looking up part costs and understanding labor costs, the quotes I got were atronomically higher.

Speedy drive through check-in out of the weather; very friendly & efficient staff; my wait time was 30 minutes less than expected; comfortable waiting room with large screen TV.

Purchased a new Ranger here in 2020. It had 2000 miles on it so it was used as a demo or courtesy car. Found that there was repaired front end damage and took it for service at the body shop to properly align fenders. No improvement, but they did manage to break two trim pieces in their endeavors. They were to contact me when they were available. That was a year and a half ago and still no parts and they have no explanation of why. Last week I took vehicle in for oil change and tire rotation and was using my Ford points. They had an email coupon for this service for $44.95. Explained all of this to the service advisor when I took the car in and said that it would be no problem. Picked up the vehicle with no additional work done and the bill was $79 that was charged against my Ford points. $30 more than I expected. I was referred to the service manager. Which was not something you should have to do for an oil change at a dealership. After arriving home I inspected the work and found the plastic screw clips that are used to to secure an access panel in the wheel well for access to the oil filter were never replaced. If the technician took pride in his work these would have been replaced. I was to aggravated to call on this omission but I need to say it here. There is no excuse for this quality of service especially for a "5 STAR" dealership.

Just looking for a car.

I had a great experience! I knew that I didn’t have the best numbers to get a car, but Will and Mando helped me out so much and made it happen! Will was patient and while we were waiting, he stood talking with us. He is very personable! Mando did the financial part of the sale and he broke everything down and showed me what he did to get us the best rate possible. We were there for a few hours, but he was a cool guy and lightened up our mood. He got us done with paperwork pretty quick and we were out! The general manager, Dan, came over to say hi and welcome to the Ford family. Reminded us of the free services we have to take advantage of. Needless to say, I will certainly be back and I don’t think I will ever leave the Ford family! I love my vehicle and my monthly payments!! Thanks for the experience, guys!

Omar was amazing!! He made it possible to purchase our new/used truck. Great staff.

Denise Kucinich, is an exceptional sales consultant. She makes getting a new car smooth and easy.

Omar Assad was the BEST!! Super friendly sales associate that helped me find my truck. He was organized, kind, and most of all gave us a great deal. If you, your family or friends need a car, he’s the man to go to. He will take care of you, Autonation Ford is the best ford in Ohio ! Ask for Omar to get the best quality service!

They took great care of my vehicle and explained everything they did.

Almost 3 hours for an oil change!!

My service person, Danny, took very good care of me. Also, the finance person.

Took my car in for its first service appt and it went very smooth! In and out Also washed my car

I went in for an oil change and tire rotation. Everything was good.

Entire staff was helpful from the sales person Frankie to the manager and financing department.

Very polite, very knowledgeable and very courteous. I will be buying from AutoNation again.

Had a recall on my vehicle. Was told it was a half-day job, so I wasn't able to get a loaner, and I certainly wasn't going to wait around for it. Dropped off my vehicle before 9am. Never recieved a call that it was done. I had to call twice to check the status, the first time they told me they would call me right back with an update. Second call was more than an hour later. Figured it would have been done in a half day, didn't get my car back until almost 6. Apparently, it was done at 4. No updates to say it would take longer than half a day. I figured 5 hours, but definitely no more than 6. Why make an appointment for 9 am for a half day job if you don't intend to start it around 9? I had things to do. I could have just dropped it off at one and gotten it back at the same time. Need to prioritize communication and staying on schedule.

Fast, friendly, honest service. I am new to the area, when I called I received a next day appointment. I arrived and was quickly assisted by Jordan. He was patient and thorough showing me what 40,000mi service included. He arranged me an ride home so I didn’t have to sit around for hours. When my vehicle was complete he again offered a ride to pick me up(I declined). I arrived back at the shop to pick up and the cashier was polite, she made sure I was comfortable with my service & bill. She even called me after I left because I forgot my (much needed) umbrella. Will definitely return to this location for future services.🌟🌟🌟🌟🌟

My 12v battery on my Escape Hybrid was dead. My wife and I were able to jump it and we made our way to Autonation Ford in Westlake, despite not having an appointment. I went into the Service Department and explained my predicament to Ashley L. and she said I could pull into the garage. She wrote up a service tag and said that they would check on my battery and replace it if needed. We returned home and got a call from Ashley shortly thereafter, informing us that my car was ready. Needless to say, the turnaround was quick and we were happy to have my Escape back!

Recently my husband got a 2020 ford ranger. Everyone was so kind and patient with my 1 year old being ... well a 1 year old in the very long process. They have checked in since it's been purchased as well.

timely and professional service!

My wife and I bought our 2018 explorer from here on July 4th, 2021. Due to the age of the vehicle and lack of factory warranty, we opted for their extended warranty, HUGE mistake. Less than a year later, so many things started going wrong and I have to fight with the service department, who tells me that they are fighting with the warranty company. This is such an inconvenience! Why bother paying for an extended warranty if they are not going to cover things that should not be having faults? Okay, spending $1300 for tires in my first year is MY fault. We were so excited to finally have a reliable and safe vehicle to trust for our kids to ride in, that I missed checking the horrible tread depth. That being said, I currently have a headlight out which is “dealer service only”. Upon taking it to the service center here, I was told that the warranty company won’t approve this repair, and was told that I will have to pay $1600 for some “lighting module”. Mind you, this was one of MANY issues that I’m having with this vehicle. At the same time, they found that the rack and pinion is bad. Still waiting more than 6 months for parts. And I also said that I heard a humming from the rear of the vehicle, which still hasn’t been addressed. We also have their oil change program. When I took my vehicle for service, I made them aware that the oil service light was on. Upon picking up my vehicle, the light was turned off, but the sticker wasn’t changed. Which begs the question: did they just clear the code? I am so disappointed with this vehicle and our experience. I don’t want it anymore. I call and try to contact Jordan in service just to get voicemail and NEVER get a returned call. I’ve tried to contact a supervisor, just to get the same treatment. Excuses and no solutions. Now I have another head light acting up. Multiple lights.I’m just so ready to get an attorney involved. Paying so much for this vehicle and warranty and services just to be treated like I’m nobody. I strongly advise against coming here unless you’re buying a brand new vehicle. Because the service leave a LOT to be desired

At first, calls weren’t being returned. Once I insisted that a return call with nothing new is better than no call, I began to get regular communication.

Service was quick and efficient; dealership contacted me as parts were in 2 months earlier than expected and scheduled / completed appointment within 1 week!; staff friendly

Everything was perfect!!!!

Very pleased

Excellent experience everytime my truck goes in for service. I would definitely recommend

Autonation is amazing everytime my truck goes in for service. Would definitely recommend.

Everyone was very friendly!

I came in for an oil change. There were three people seated at desks, but I was told “my” technician was going to be with me shortly. I stood there for at least five minutes while the other three technicians just sat at their desks with no customers. A very odd system that I have to wait for a pre-assigned person that is not available when every other person is available. When “my” technician was done chatting with a “customer” (apparently nobody even told her I was waiting for my scheduled appointment), she got everything started. Everything else was fine, but the reason I came in was a coupon mailed to me offered a nice discount. That discount was not applied to my bill and because I didn’t notice at the time, they said there was nothing they could do. They offered to apply the discount to my next oil change, but I don’t think I’m going to be doing that oil change with them.

I took my Escape in for a recall and oil change. The service people were informative and knew what they were talking about. Everyone was professional and polite.

Fast, friendly, thorough, no surprises

The bronco was everything I anticipated it was gonna be, but the customer service was through the roof .. IM ALL IN WITH AUTONATION FORD WESTLAKE!!!

Great place for doing business

Very polite and professional services provided. Will continue to service my vehicle with Ford in Westlake.

The customer service was outstanding! after not having a car note for over 3 years, you can imagine how apprehensive I was to get another one. Let alone go into a dealership expecting a whole day wait and not getting what I wanted. But the sales manager Nate Ford and his team put my mind at ease. The entire process from application to picking out what I actually WANTED and could afford was so incredibly smooth! I have and will continue to purchase from and recommend Autonation Westlake Ford as long as they keep Nate Ford and his team aboard! I love my 2018 Fusion, I'm a customer for life!

Wonderful people, answered all my questions

Recently had recall work done our vehicle. Afterwards noticed slight cigarette smoke odor. Then found a cigarette butt in driver floor mat. Neither spouse or myself smoke, so thought it was from the recent service. Reached out to service advisor and was told in snotty was, that it was a non-smoking facility. It is still possible that people smoke at non smoking workplaces. But that was not even acknowledged by the service advisor. Reached out to Harrison Lyons the Service Director, left 2 voice mail, no response. This only leads me to acknowledge that I need to find a other dealership to work with in the future.

Dave Solomon was fantastic! He spent as much time as I needed to find the right car for me. I highly recommend him!

Had my boyfriend sell his BMW here! They are fair and very quick! Got his bronco serviced while we did the sale. It was a breeze! Highly recommend 🤩🤩

I had an appointment for a wheel alignment. Service said it would be 1-1/2 to 2 hours. I was willing to wait in their lounge area, which is very nice by the way. 45 minutes later they said they were complete with the wheel alignment! I was thrilled! I was expecting to be there for 2 hours and they pleasantly finished the service earlies. Thank you Auto Nation! BTW, I could feel the difference in the way my car drives with the wheel alignment. Now I have to schedule my brake service...

Jordan was very helpful and did a great job explaining the process of fixing the problems with the car. He contacted me as soon as the problem with the window was found and ordered the parts for the recall as soon as he got there. Very professional

Mark Assad was an amazing sales man he made my transition smooth and easy he got me into the vehicle I wanted thank you

My work was completed quickly even tho I didn’t have an appointment. But I feel like my car runs no better after I paid a lot of money to have it fixed. Maybe you will have a better experience with your tune up

The team always very friendly and helpful. Awesome experience!

my salesman Morgan Woods really made buying a new truck an enjoyable experience! I will not hesitate recommending Morgan and AutoNation Westlake to all my friends who are looking to buy a car or truck... Thanks Again Morgan! Dan G. now that my truck is fixed I am taking the time to update this review. I would give zero stars if it would let me and it would have nothing to do with Morgan. When you purchase a new car you purchase a service plan with it and the service team went out of their way to disappoint me at autonation. I had a very simple problem (Bad Tire) with a simple solution (replace it) but I had to go to Conrad's tire center to finally get my truck fixed. this is disgraceful for the ford service network. If autonation had any dignity they would call me and apologize for the aggravation and stress they caused me and my family. not to mention the thousand used lease miles, hundreds of lost hours, and 4 damaged rims I am left to deal with. The service departments at Autonation westlake and amherst are a disappointment and will definitely be the deciding factor in future purchases for our family. I do not recommend you purchase a vehicle from a dealer that wont take care of the car after you drive it off the lot! Its a shame I had to take my truck elsewhere to get it fixed.. " Thank You Again CONRAD'S TIRE CENTER AMHERST" And did I mention Conrad's replaced my tire for free not just the bad one. since I had to drive on it so long they replaced two! for free October 30 2017 Just updating my review, The truck is still driving great after "Conrad's tire center of Amherst" replaced the bad tire that came from the factory with a defect. I can almost say I love my truck. It is shameful I had to go outside the dealer network to get it fixed. To this day AutoNation has never truly tried to make it right. And Shame on you too Ford Motor for ignoring your customers plea for help. UPDATE 15 Feb.2023: Just a quick update, " I love my 2016 F-150 " I did Buy the Lease out because Ford discontinued the color. I now am on my 3rd set of new tires since owning my truck and it still drive smooth as silk!, and I can guarantee to Ford Motor Co. and AutoNation the vibration in the Bad Tire that was on the truck as original equipment was the problem because the out of balance vibration has never returned after " Conrad's Tire " replaced the Bad tire! The Dealership should have changed that tire under the warranty that comes with the new tires on any new vehicle instead of arguing against the person driving the vehicle every single day! I have given AutoNation a chance to sell me another Truck but have never used their maintenance department again for anything! The Maintenance Department never apologized for the 9 or 10 Days I spent hours of my time waiting in their lobby or the many hours arguing over a simple tire problem that was finally fixed at " Conrad's Tire " in under 45 minutes! Bad Tires Happen on New Cars Too!

Service Rep was great. Explained every detail.

Not a good experience. First I get a call saying that the car has been fixed and I do not need to bring it in. Well the car has been in Columbus, OH so I know it hasn't been fixed. This after receiving numerous email telling me what time my appointmnet was. When my daughter walked in for the appointment you didnt even know what was wrong with the car. Then you said we ordered the wrong part, then you siad you didn't have the part. Then you tried to reschedule the appointment-said the mechanic was not in and you didn't have the part. I have purchased 4 care in the past 4 years and the service at the service department has gone so far down it is unbelievable. I need to purchase new tires for one of my cars and I do not want to even ask for a price let a lone let you put them on my car. I am very disappointed in your service department from phone calls to service it is just terrible!

Only place I’ll take my auto nation purchased suv for any kind of work and they always handle It diligently and quick with 5 star service. Thank you Ashley in the service department you rock!

After missing work and waiting 2 hours for an appointment for a recall. I was told to go away and "wait for a call and bring it back then, because they needed to order the part." So what if I will continue to miss work huh, so what if this is a huge inconvenience at no fault of myself. This dealership basically said this is the price of doing business with a sh**** company.

Dave Rusnak was such a helpful and courteous salesman. He was so easy to talk to, informative, and helpful! Everyone finance was easy to work with and moved things along quickly and efficiently. No complaints about the service or stuff whatsoever! It was obviously frustrating waiting 13 months to get a car but the dealership did everything they could to ease that pain. Will definitely go back when my wife is due for a new car!

Wonderful experience. Salesman was knowledgeable and easy to work with.

Jordan was very helpful in getting us the swing box we wanted ordered and installation scheduled. The new tool box in our F150 is great.

The collision center took months to even give an estimate. Then months for ordering parts. Then timelines regarding completion after drop off were inaccurate and repairs took more than a week longer than they represented. The insurance company confirmed the car was ready for pickup on a Friday but the dealership needed to “complete paperwork” on their end and said the car wouldn’t be ready for pick up until Monday afternoon. This was extremely disappointing after all of the other delays. Response: the phone number provided is the general phone number of the dealership. Please call my number on file if you are genuinely interested in improving the experience. I am still waiting for my vehicle.

Got me right in to see what was wrong with my car. Keep me updated to date on everything they where doing. Had to get a part and was told it could be until after 2:00pm wait, but it was only 2 hrs I was waiting and my car was back on the road. Thank you

Got me right in to see what was wrong with my car. Keep me updated to date on everything they where doing. Had to get a part and was told it could be until after 2:00pm wait, but it was only 2 hrs I was waiting and my car was back on the road. Thank you

Service was friendly and timely. I was disappointed that due to a defect (apparently) in the original equipment installed on my Escape I had to pay for new lug nuts on my car In order to have my tires rotated.

Gary and Denise were super helpful and tentative throughout my entire buying process. I bought a used car at a great price. Their mechanics do great 125 point inspection, which gave me the peace of mind I needed. I knew leaving the lot that I had a reliable vehicle.

On 4/26/22 I purchased a new 2022 Ford Explorer under A Plan from Autonation Westlake. This brand new vehicle had a crack in the instrument panel, and unfortunately I did not realize it until I drove it off the lot. This could have happened in factory, or transit, or once at the dealership. The instrument panel was replaced free of charge today 2/9/23, along with recall work completed. Dan from the sales department, and Ashley from the service department, communicated clearly and politely throughout the process. I was provided with a loaner vehicle, and am satisfied with the work completed.

I had an appointment for a recall. I was on time and waited one hour and 45 minutes to be told, "I would be notified when the part was in." I was under the impression that the vehicle would be fixed then. A recall means the service department knows and should anticipate the part that would be needed for recall. Now, I have to miss another day of work when the part is in. So unprofessional Westlake Autonation. I will not do business with this dealership and advise others of their unprofessionalism.

Danielle worked with me on this repair. She was excellent. She was extremely professional and helpful. She let me know my options, and kept me informed on progress. And I was very happy with the service. She was great to work with,

Worked with Jordan Looney in the service department concerning our fleet cars. Jordan is courteous, professional, and very helpful to work with. I give Jordan Looney a FIVE STAR RATING!!! Thank you Jordan!

Was treated fairly and we were in and out quickly with our bronco purchase.

The process was easy and relatively quick. It was a good enough experience, and Shaphia was so welcoming, warm, and pleasant, that I want to service my Jaguar at your dealership moving forward. I will be scheduling that soon. The only issue I have is that the trade-in was valued at $14,000 and the payoff of my vehicle was $12,640 -- that's over $1,300; however, our check was $847, and it was never made clear where that near $500 in difference went.

Received Great Customer Service from Frankie Assad. He was respectful, friendly, knowledgeable, kind, and helpful.

High pressure sales techniques left me with a bad taste in my mouth. My dad sells cars for Subaru, so I am familiar with the tactic of creating urgency to sell cars NOW NOW NOW - but my experience here really irritated me. I made an appointment to test drive a vehicle, drove the ~25 minutes to the dealership, only to be told the car has a dead battery and can't be driven. Battery is ordered and won't be installed til Monday. But, you better hurry and give us ($500) deposit now, and because "our other dealership has requested this car, and someone else is on their way RIGHT NOW to buy it". I checked out the body out in service, can't really look at much or get in it because tools laying around it and the salesperson hovering. It looks ok, has been for sale for 45 days already, but I'll play along and give you the $500 so I can come back and test drive it once it has a battery. But now, "my manager says: the $500 deposit isn't good enough, you would have to fill out the sale papers". Like nah, I'm not signing any kind of contract, with or without their verbal reassurance that everything would just be "ripped up" if I didn't want it. I wanted the car (still seems like a nice deal but I'll probably steer clear), was ready to buy it after a test drive, and y'all ruined it by being too pushy. Really need to learn the difference between people who need to be sold to and those that don't. And if they really did sell it to some magical unicorn person willing to buy it while it's in the service shop unable to be driven, good for both of them, I'm happy for ya.

Wonderful experience! Professional and informative as well. Service was done to my expectations.

Excellent customer service attention to detail. Accurate knowledge of vehicles, responsive, understanding helpful.

The people at the Westlake Dealership treats.my 2003 ford Taurus like a new model every time I go in for an appointment! It makes me feel confident in their service and in my car! And Ms. Ashley always keeps me updated on my car. I am Thankful. For the care and attention.!

Asked for a new battery to be installed. They texted the mechanic. I didn’t get the battery changed because he didn’t read the text. Light bulbs not in stock had to wait for it to get delivered . This place has gone downhill from AutoNation. Maybe they need to bring in new management.

Multitude of issues with my truck after an accident but Ashley made sure it got everything I needed. She also navigated me through the collision center which was a headache but Ashley made it a breeze. If you need help ask for Ashley

Amazing service. Very fast in completing the work and had very knowledgeable staff to answer any and all questions.

Hans is the BEST! Great customer service during the entire process! A+

The salesperson I dealt with was kind and considerate of my time.

Nate in the sales department did and excellent job getting me the suv I needed with excellent turnaround time from start to finish.

The service department is wonderful. They do all they can to help you get going again with your vehicle.

As always ; Ashley is on it and gets me in and out quick with great service

All went well except for the wait, Beyond Auto Nations control

Nate F...did excellent job from start to finish from picking out the perfect SUV to getting it approved..He definitely went over and beyond, I would recommend this dealership to anyone, ASK FOR NATE!!

Hans made the process easy and everyone at the dealership was friendly and knowledgeable.

Done in the time frame quoted no issues since then. Thanks

Professional and dependable service. I’ve been using AutoNation for years and they always come through.

There really isn?t much to say Took my car in for its oil change I was told it would be about an hour & half. I waited in the customer waiting room and in an hour & half my car was ready. Thank you

It was fine. Brought the car in, they found the problem & fixed it.

I really loved my car and the customer service of the staff at Auto Nation Westlake. I would come here again and recommend a friend or family member.

Always received honest, friendly service

Had my car detailed at Auto Nation?s by another company job at cleaning my car inside and out

Great customer service. Drove straight in and walked in. They even had my vehicle completed before the time stated.

10 months ago I had a recall for the insulators hanging on the driveshaft on my 2021 F150. Parts have not come in and I've called regularly about it. During routine maintenance today, my vehicle was "grounded" due to the driveshaft issue. I was told about a week for parts to come in and repairs be made. How is it suddenly only a week when I've been waiting 10 months?! Now im in a loaner I CANNOT work out of. That's why I bought an F150. AUTONATION ARE YOU PAYING FOR MISSED WAGES?!

I was a walk in due to my tire sensor coming on. The sensor image showed a potential issue with the back passenger tire. I received prompt service.

It all went very well. The person who took care of me was nice.

Ashley in service was extremely helpful.

I purchased a vehicle from Westlake AutoNation a few months ago and just took it in for an oil change and to address a recall issue. From setting the appointment to car pickup the whole process was smooth and efficient! I am so happy with their service department. A+ everyone!!!

I am so happy I purchased my Escape from AutoNation. Just had my first service appointment and they were great. They even took me home to wait and then came and got me when my car was ready. Everyone was so nice. I would recommend them to anyone looking to get a new/used car!!

Great service. They were able to quickly diagnose the warning light on my Bronco and evaluate the problem. I had the vehicle back after only a couple of hours.

Over two hours everytime I come for an oil change. I'd give 0 stars if possible. Only reason I even come back is because the oil changes are included in my warranty and no other Auto Nation is close

Everything was ready when I arrived and was all finished within an hour.

Jordan was very friendly and efficient. He got us through very quickly, we were very surprised on how short of a time we had to wait.

Everyone is very friendly and professional they busted their buts to get me the best deal and I am very great full for that.

No pressure great experience

Went looking at new vehicles last week decided to schedule a preventative maintenance and alignment for my vehicle. Greeted promptly service was scheduled flawlessly. Upon arriving for my appointment there was a discrepancy but it was handled graciously. Service was completed before quoted time. Really good customer service from start to finish.

Best Auto Dealership!! Great staff and fantastic service.

Everything was very comfortable and easy. Financing was explained very clearly. The services were very organized and staff were very knowledgeable and friendly, they wanted to make sure we were happy with the car and services being provided, and we are!

Great customer service got me and my daughter in and out quickly would highly recommend

Danielle and service team took extra measures to make me as comfortable as possible, with any shuttles or rides needed, and a very quick repair. I truly value the experience i was provided, and it has made me a believer in AutoNation's customer driven mentality. I will go back for other services as well as new cars in the future. Thank you Danielle for going above and beyond.

My first visit was shopping for a new vehicle so I decided to set up an appointment for my other vehicle. I was taken care of right away and scheduled flawlessly. The date of my appointment I was greeted promptly there was a discrepancy on appointment but they were still going to do the service. I was told about 2-2.5 hour wait the truck was done in under 2 hours. I have always had a good experience here.

Very friendly and knowledgeable Staff service rep was great. Give him a 10

On time explained well called with update friendly

Fast service while you wait!

Had an oil leak from underneath my car. Had it towed in to auto nation. Where I bought my car and a 5 year warranty. I usually do not buy warranties, as I assume it is not worth the money. I still had 5 months left on my warranty. They found the issue with the oil leak. Sent me a text and explained what it was and that it was covered. When it was ready to pick up, discovered they had also replaced my tie rods and given my car an alignment, also covered by my warranty. The warranty saved me about 2,000 dollars. To say I am pleased is an understatement. Auto nation will get first crack at selling me my next vehicle.

This dealership is a joke, had issues with my car immediately after getting it back. Reached out to service advisor, service manager, and the general manager. No response! I got my car back from the dealership and a piece of the underbody came off a week later. Do not go here for anything!

Dave Solomon was best when helping us with our ford bronco

Had no idea that I could purchase a vehicle. Treated with respect & hospitality. Would highly recommend everyone.

Billing had to be fixed? And after tire rotation they did not put air pressure up to factory recommendations.

I arrived on the wrong date but they asked me to leave my truck with them and said they would try and work on it early. They drove me home too. They called me on the second day and said it was done. The assistant manager, Ashley, was very nice and accommodating. I will return in the future for any further work on my truck.

Billing had to be fixed? And after tire rotation they did not put air pressure up to factory recommendations. Recalls were repaired correctly !

Got better deal, with good services. Process went smoothly.

Ashley was very helpful. I brought my car in for an oil change and she found my tires needed to be replaced they were getting low tread wise. With all my travels planned for this year, I was very glad she caught that. Saved me a second trip to the dealership.

AUTONATION is Westlake is over the top. Every time I get my car serviced they will inform me what wear and tear that will need to be repaired by x amount of miles. This way I can financially plan for the repair before it becomes an even bigger issue/repair. I never feel overwhelmed and they do a great job of explaining everything. I appreciate their time and patience.

I love the and appreciate the service top quality of services you provide for me and my 🚙 it’s in speakable

Great service and follow up. I will use them in the future.

I was amazed that my car got right in for the service appointment and inspection. But, to get in and out in less time than the estimate really made my day.

A wonderful experience in dealing with the service dept. Ashley was fantastic and the whole crew made it painless and easy. I appreciate that when dealing with the service dept. I can’t recommend them highly enough

fix my truck when it was under warranty

Went to AutoNation for recall on the transmission belt The staff was pleasant and informative They worked efficiently and were accommodating to our needs which involved a ride home and return to AutoNation to pick up the car when it was finished They completed a multi point inspection and gave an estimate on another issue as requested

My only concern was not being informed in a timely manner as to what my truck needed we came in at 7 am talk to service gentleman and he said explained what was needed after waiting several hrs I went to the service desk to find he was gone. Ashley another representative was not aware that were there and why. She got answers to my questions and got us out of there she was amazing. I trusted the first representative to keep us informed and I knew that there maybe issues with getting parts we could have left sooner if he would have taken the the time to inform us or let the other representative know while he handled what ever it was he was doing. We assumed that the truck was being repaired that is why we didn’t question at first the length of time. The person who actually serviced the truck also took the trailer me to run it through the car wash and I appreciated that because I didn’t ask.

Very pleased with the service I always receive. Very professional ad knowledgeable.

The service folks were all very friendly & helpful. Car was done when promised. My only complaint is that I had to wait almost 4 weeks from calling to schedule an appointment and getting the car serviced. That happened the last time when I scheduled an oil change.

Had to get my 35,000 mile service for Focus. I was really happy that they took the time to walk me through what was priority and what could be held off. It's running great, and I have going there for almost seven years.

Everyone I dealt with at the dealership went out of their way to ensure I was satisfied. Thank you Dean, Dennis, Dave, and John.

I took my car in for service, which was fine, but I had a question later that day, and it took me three days of calling multiple times, and finally asking to speak to a manager to get a callback from my service rep. I had also left a message for the manager to call me back which he never did.

Had some issues previously of getting the run around here, but my latest adventure was taking my car in to sell them. Kelley Blue Book gave me a price over $1,200 and this dealership was supposed to honor it. I went in and said it would be nice if I could get $2,000. They kept me waiting around a while...then told me car was worth $3,000 but with repair costs they could only give me $1,000, so I left. I sold it somewhere else for $2,500. Go somewhere else.

My experience was excellent with this dealership. They provided a great experience for an out of state transaction. Communication was on point and everyone was polite and informed.

We lease our Ford Escape. Actually, we have leased several cars fro this dealership. They are always very friendly and helpful. We have found any employee we interact with to be efficient and very knowledgeable.

The new service person was one of the best I have had in over 6 years. He was thorough, explained thing and was helpful.

They are always professional and get the job and quickly. Estimated time is very accurate. They even gave me a free car wash after the service!

Despite the long wait (about a year-and-a-half) for my Bronco, the wait was worth it. Obviously the wait was no fault of the dealer. The demand has simply been super high and Ford got backed up. It happens. My sales representative (Danny Coffey) was great. I highly recommend this dealership and working with him.

Great costumer service. Danielle was very helpful & professional from beginning til end. Thank you!!

good people easy to deal with. pleasant experience

Fixed my recall quickly and was nice.

Very courteous, friendly support staff. Was genuinely concerned with fixing my vehicle and 'getting me on my way'. Kept me 'in the loop' every step of the way.

Always great experiences with the service department. Communicative and quick.

All work was completed as requested. Thanks Leron!

Vehicle needed service to install a chipset for the rear climate control. Danielle was great helping me understand the process and was very helpful along the way.

I would highly recommend anyone looking for a new car to work with AutoNation Ford Westlake. The Sales Team are beyond helpful and very easy to work with. They are not your typical Sales Team. They listen to your needs and provide available choices. They work with you during the entire process including introductions with the Finance Team. Once you are done with Finance they escort you to your new vehicle and go over all the bells and whistles your new car offers. They show you how to sync your smart phone with your car and save other features to your liking. One major thing is they work with each other as a Team. Thank you AutoNation Ford Westlake for everything you do to make the process of purchasing a vehicle painless.

I would highly recommend anyone looking for a new car to work with AutoNation Ford Westlake. The Sales Team are beyond helpful and very easy to work with. They are not your typical Sales Team. They listen to your needs and provide available choices. They work with you during the entire process including introductions with the Finance Team. Once you are done with Finance they escort you to your new vehicle and go over all the bells and whistles your new car offers. They show you how to sync your smart phone with your car and save other features to your liking. One major thing is they work with each other as a Team. Thank you AutoNation Ford Westlake for everything you do to make the process of purchasing a vehicle painless.

It went very well. I got what I hoped for. Thanks Dave

Ashley did a great job getting me in and out without hassle. The repairs were also done very quickly.

I brought my 2016 Escape in for a recall. The service was great as usual, with no problems.

They made the purchase process very simple and painless. They were able to handle most of the prep work prior to me coming to the dealership which greatly helped speed up the process.

Worst customer service of any dealer I've been to.

Always have been satisfied with the service and working with the staff at Autonation!

The staff is very friendly. They don’t pressure you into getting things done to your car. Prices are kinda high but you get what you pay for.

I will preface by saying this is my first business review. I took my car to AutoNation for all my service/maintenance needs ever since I bought it new in 2015. August 1, 2022 was my last service appointment I will ever have there. While in Michigan for a weekend wedding this past October, my car battery died in the parking lot of the hotel as I was about to drive home. I checked under the hood, and saw the battery with what looked like AT LEAST 6 months of corrosion all over. The battery exploded. Tow truck number one came, and the operator attempted to jump it. The battery was so corroded that jumper cables could not attach, and the terminals were melted. It was towed to an O'Reilly Auto Parts, and the tech determined he could not even remove the battery due to fear of severing the terminal. Tow truck NUMBER TWO took it to another auto parts store, where they were able to replace the battery after an hour of just trying to remove it. They stayed open an extra 45mins on a Sunday so I wouldn't be stranded in Michigan overnight. I figured AutoNation would at least glance at the battery once in a while over my 7 years of routine multi-point inspections. The fact that I took my car in for service only a few weeks before this happened makes it obvious that no battery check was performed. I also assume by the sheer severity of corrosion that it is likely there were several multi-point inspections performed on the car in which checking the battery was not even a thought. Not once was I ever told of any possible concerns regarding the battery. I learned my lesson the hard way, and will never take my vehicle to AutoNation again.

It has been a few weeks now since I bought my Bronco Sport from AutoNation Ford Westlake and everything with the vehicle has been great. Working with Frankie for the purchase was a hassle free experience. I'm very grateful that he was about to hold the car for me until I could get to Westlake, a 3+ hour drive for me. Once there he showed me the car, explained everything as we went along, and answered any questions I had. I also appreciated the no pressure approach. It was great too working with Armando for the financing. Everything was explained, he knew how to handle the out-of-state sale, and was able to check with various lenders to get me the best interest rate for the car loan, with the term length and down payment I wanted. The general manager also made it a point to come over an to say hi and thank me for the purchase. Overall a great experience and a great group to work with on a new car purchase.

It has been a few weeks now since I bought my Bronco Sport from AutoNation Ford Westlake and everything with the vehicle has been great. Working with Frankie for the purchase was a hassle free experience. I'm very grateful that he was about to hold the car for me until I could get to Westlake, a 3+ hour drive for me. Once there he showed me the car, explained everything as we went along, and answered any questions I had. I also appreciated the no pressure approach. It was great too working with Armando for the financing. Everything was explained, he knew how to handle the out-of-state sale, and was able to check with various lenders to get me the best interest rate for the car loan, with the term length and down payment I wanted. The general manager also made it a point to come over an to say hi and thank me for the purchase. Overall a great experience and a great group to work with on a new car purchase.

It has been a few weeks now since I bought my Bronco Sport from AutoNation Ford Westlake and everything with the vehicle has been great. Working with Frankie for the purchase was a hassle free experience. I'm very grateful that he was about to hold the car for me until I could get to Westlake, a 3+ hour drive for me. Once there he showed me the car, explained everything as we went along, and answered any questions I had. I also appreciated the no pressure approach. It was great too working with Armando for the financing. Everything was explained, he knew how to handle the out-of-state sale, and was able to check with various lenders to get me the best interest rate for the car loan, with the term length and down payment I wanted. The general manager also made it a point to come over an to say hi and thank me for the purchase. Overall a great experience and a great group to work with on a new car purchase.

I brought my car in to address a recall. I was given the opportunity to also get an oil change which I was intending to schedule within a month, but I was told appointments were filling fast. They accommodated me on the spot.

I brought my Focus in for a recall. Although it was very difficult to reach my service person. When I did reach her, she was very helpful. The work was done while I waited and I was on my way quickly.

BEST Dealership in the CLEVELAND area! Warm and Welcoming! The team is professional, courteous and knowledgeable. The sales team knows their inventory and matched my needs with the perfect vehicle. They are patient and listen. Mark Assad and Anthony Conrad are the premier team--working seamlessly to deliver superior service. They welcomed me to the family and I know my next vehicle will be from Mark. I LOVE my NEW BRONCO!!! Five Stars.

We took our 2014 Fusion to have checked for leaking oil issue after having it checked at an auto shop. Our Customer Care Assistant Manager Danielle Langlois was fantastic! She was friendly, courteous and went the extra mile to make sure we did not have to pay for any unnecessary repairs. I had a similar experience with her sister Ashley Langlois this past summer! Customer Care personnel like Danielle and Ashley is what will make us keep coming back to AutoNation in Westlake, OH!

With winter snow & freeze looming, I replaced the 0ff-brand tires on my 2013 Honda Pilot with new Cooper all-weathers. AutoNation had the changeover all set up, so I just breezed through to the waiting room and two hours later, I was on my way down the road and the ride is smooth as glass.

We took our 2014 Fusion to AutoNation in Westlake to have a possible oil leak inspected after previously taking to an auto repair shop. Our Assistant Customer Care Manager Danielle Langlois was fantastic to work with from the start. She was courteous, friendly and went the extra mile to make sure we did not pay for unnecessary repairs. I had a similar experience with her sister Ashley Langlois this summer! It is personnel like Danielle and Ashley that will make us keep coming back to AutoNation in Westlake OH!

Bought my car on a busy Saturday so some wait was expected. The entire process was smooth and straightforward. Definitely felt honest and they were upfront with all the numbers. Very friendly and accommodating staff. 10/10 would recommend.

Staff was friendly, accommodating, and efficient with my time.

nice experience! Thank you very much.

Ashley was very personable and courteous. Our car was finished in a timely manner.

Made my car purchase very easy and stress free

A great staff to work with on the purchase of my new vehicle. I was quoted a lower offer than the Kelly Blue Book price and in the end the dealership accepted the Kelly Blue Book on my trade in. The staff was very professional and friendly.

Our salesman was awesome. He kept us updated as we waited for our ordered vehicle to arrive and answered all our questions along the way. Every bit as impressive was the sales manager and finance department. They gave us what we wanted for our trade, helped us with the financing, and worked out a great extended warranty that will keep us on the road for years to come. The extra time they took to help with the Ford app on our phone, talk through functions on the vehicle, and the follow up have all been outstanding. I have felt valued as a customer throughout.

The personnel service was great - polite, helpful, answered my questions! I chose to wait while my car was being worked on (bushing recall). The estimated time was an hour and a half. I was on my way home in 45 minutes.! Waiting area and entire premises were immaculate. The week before I was there for an oil change. Took longer than a ?wait in your car? dealer but learned they did a complete check up including dusting the dash board. Message on dash was ?all systems normal?. Yeah!!!!! Thank you!

My Car suddenly started engine vibration I needed held quickly.Called and they said they were booked well into January. I said that wont do . The operator said we can get you in as an emergency , car will sit for 3-5 days and they will see what they can do . Operator made an appointment for 2:30 in about an hour . I was told to meet with Jordan . He was very caring of my problem we listened to the grinding noise he thought it was the cooling fan . He assured me that he would get my car in the next 24hrs. Jordan called within 24 hrs. Told me it was the cooling fan . Jordan also said I needed a tune up ,fuel injector cleaning , transfer case oil change and a few more items . Jordan said the fan will be coming out of Detroit should be here next day . 24 Hrs. later Jordan called and said the car was finished . Whew what a relief , Thank You Jordan and the team . I was so impressed with his knowledge he really was a Gem . Thanks Tim

Work was done ahead of estimated time. Ride to and from another appointment was friendly and timely.

We got 2 cars . Frankie the salesman was very professional and kind helped us stay in our budget and made the purchase easy and simple .

We needed two cars serviced in the same day. Service arranged a schedule to get our cars taken care of quickly and great communication made the process simple.

I'm NOT SURE THE THE RECALL NOTICE WAS TRULY TAKEN CARE OF. THE STOP/START IS STILL NOT WORKING PROPERLY

Took two and a half hours for an oil change, did not rotate my tires, found over $3000. In repairs, while only a third or less are true . Told me the tires are old and dry rotted from 2015 when they sold and installed them in 2019. This is NOT the first time Westlake had lied with boggus repairs, taking forever and not doing a complete job. I bought my truck from you brand new in 2011 and you have serviced it for everything, not anymore! Lost a loyal customer!!

A great staff to work with on the purchase of my new vehicle. The salesman explained everything in detail about the electronic tablet feature and the ford app. The smoothest purchase I have ever had with a new car purchase. The staff was very professional and friendly.

They were friendly and helpful and it didn't take too long. It was a very pleasant experience.

Very good experience.

Great car buying experience for my sons first car. We have purchase many cars from Hahs so we knew what to expect. He was great at focusing on what my son was looking for and walked him through the full process with patience! We will continue to be Autonation Westlake customers!

Great service provided by AutoNation Ford in Wsetlake. I had two recalls and routine maintenance completed in a timely fashion. The dealership provided great communication and Ashley was helpful during this visit.

Had an incident with car which made driving a safety issue. Auto Nation Ford took my car in a very short notice and had the repairs completed the next day. I have been a long time customer of the dealership and service center. Great to know they appreciate my loyalty.

Great people great service very smooth purchase car was clean and ready to go everything was perfect. Sales staff was very personalized and helpful with every step of the purchase process. Financial people were great even know we paid cash.

Great people to work with. dealer with honest people and no bs

Very courteous staff and very professional. I went in for an oil change and tire rotation and they found a problem and fixed it before it became a problem, thanks Jordon!!! I would highly recommend their services Sincerely, Robert Gadt

Very good people and up front and honest sales staff. Great place.

From the beginning to the end of the process it was flawless great experience..would recommend anyone

Good explanation of the whole process and the why that is so important.

Probably the fastest and easiest I've ever bought a car

I came in for an oil change and a few other jobs to get looked at, but because they didn't have technicians, I only could get my oil change done. On top of that when they did my oil change the last time apparently the misplaced my lug nut lock key? To rotate my tires, so they didn't rotate my tires. They put the burden of finding the key on me for the next time I come in for service. I didn't even know you needed a key to remove the lug nuts on tires. I never needed one, is this certain cars?

this was by far the fastest and easiest I've ever bought a car

They didnt have the part we needed but they were very friendly.

Unfortunately I had bad experience!! I told them that my phone sometimes connects to the car and sometimes doesn't. They did hard reset of Sync and told me now you have to pay to check what is the problem!? Now, I can't use the Bluetooth of my car at all!! They need money to check first for the problem and another payment to fix!! I used to go there for more than 3 years but I stopped because of this incident. Next time if you want to do hard reset to one of ur customers without fixing it, ASK before .

Good. Service never any issues ... Always have the car ready when they said they'd have it ready

Picked up a Cyber Orange Ford Bronco. Great car. Great experience. Everything from working with the manger, sales and finance was great. Shout out to Frankie in sales and Brandon in finance. Thank you for the great car and service.

Dylan was great to work with!!!

I ordered a custom Bronco Outer Banks in Mar 2022. I was told I would receive regular emails letting me know when my Bronco hit production, when it would be shipped, when to pick it up, etc. And it could take 1, 6, or 12+ months. I never received a single email (aside from marketing/promo messaging trying to get me to buy ford accessories, service, etc., for a vehicle I didn't have), yet a friend who also ordered a Bronco about 6 months before I did. Instead, I called monthly, only to be told there was no info. Until my husband called in Sept and found out that our SUV would be produced Sept 19 and delivered Nov 2022. Fast forward three days. I got a call. The Bronco was done, and we would have 5 days to pick it up once it was delivered. We frantically tried to figure out who was wrong AND come up with the money/time to pick it up. Fast forward to the day we picked up the SUV, and the inaccuracy, misinformation, and false promises continued. The sales rep said one thing, the finance manager another, and the manager something else; the price of our vehicle changed, and instead of just making the adjustments right then and there - we had to pay $2k+ more and wait for Ford to send us our money back; our auto show coupon ($250) discount expired, etc. After a series of calls to Ford Corp and the Westlake dealer, I have now learned that the $2k refund I was promised by Will Ahonen, Internet Mgr, Nate Ford, Sales Mgr, and Harry, the previous finance manager, at AutoNation Ford Westlake when I bought it was a mistake & should never have been promised. Ford Corp said the dealership promised and sold me a car at a specific amount and promised there would be a refund (I have the original signed ordered/purchased paperwork), so they should honor their commitments & issue a refund. Westlake says that we got a "good deal" and ADMITTED they made a mistake but are refusing to pay what they promised. Whether or not we got a "good deal" is not the point. Keeping the promises made is.

Service was great and completed well ahead of the time stated. Ashley was very friendly and personable and enjoyed working with her

I took my vehicle to AutoNation Ford: Westlake due to a Factory recall and also had an Alignment done. Everyone was Courteous and Professional. My only gripe would be when it came to Paying for the Alignment. I still use Cash the Majority of the time and they couldn't accept Cash Payment because the 'Only' person with access to the Safe wasn't at work and they couldn't give back Change.

Everyone was pleasant and tried their best to get me the car I wanted. John and Anthony Conrad were doing their best to make sure I was satisfied with purchase. Dan was a bit of a problem. Lol

Pete and Daniel were very helpful and efficient.

My experience with AutoNation this week was terrific. The people we very friendly and helpful. The service was prompt (about one hour) and they were very informative too. Great Job!

*** EDIT*** - I received a call back in regards to our service experience and I am highly satisfied with how this was handled. The kind man my boyfriend talked to over the phone (I believe the service manager) was apologetical and turned the experience around from negative to positive. If I wrote all the things that went wrong with my service experience it would be a novel. If you like paying for unnecessary diagnostics, not being able to get ahold of your service advisor, and being told inaccurate times of completion, this is the place for you!

My experience of selling my 2001 Boxster to Autonation Westlake： sales lady was nice and helpful, but GM was heavy handed with selling tactics that made me feel pressured to sell. They marked up almost $4,000 of the purchase price $8968 of my car for “As Is” sell immediately, what a rip off !

I have been purchasing a Ford vehicle from this dealership since the 2010 timeframe...fantastic service!!! Highly recommend.

The place is ridiculous drove an hour to see a 15k car that was rusted and had a rusted dent in the door. Certainly noone can be that desperate for a car? Dont believe their adds. Junk cars.

I was in the hospital at the time of my appointment, and Auto Nation graciously let my daughter bring my car in. They gave her a courtesy ride home and repaired the recall problem, gave me a free multi-point inspection, and changed the oil in a very timely manner. I was very impressed with Auto Nation's service, as I have been with all my service appointments there.

Everyone was very professional and friendly.

My experience during this visit was of the highest quality and satisfaction. I was able to get in and out in a very reasonable time and Ashley was great at helping me handle my issue with the greatest response and professionalism. I would recommend this provider to anyone, especially those needing service for their Ford vehicles.

I had a great experience working with Danny to purchase my suv!

Everyone was very nice and quick to help, and once we got down to the details it was explained very well and the whole thing was an enjoyable and smooth experience.

While I didn’t get the answer I was hoping for, I got the right answer. Service is not dead at Autonation Westlake. What a relief to get some assistance. They have a courtesy car and their service writer Jordan was very conscientious. I would highly recommend and by todays standard I don’t recommend much.

What a great car dealer! Everything completed with such precision. Staff was amazing and treated me like a best friend.

This is my 3rd vehicle purchased at Autonation Ford of Westlake. I’ve always gotten great communication before coming in with questions asked and have had the luck of working with Danny Coffee my last two times, who always took care of me and was up-front and open for what I could do to get my next vehicle! Everyone from the appraisal team to the finance especially Armando! Everyone goes above and beyond and that’s rare in my previous experience with car buying. I WILL be back again!

excellent service, as always. Ashley L is always on top of her game. Courteous, Informative, and Professional in every way. As for her, when you need service on any of your vehicles.

Repair was done timely as iI waited.

These guys made buying a custom ordered vehicle easy. They did not markup the vehicle and honored all pricing rebates and even went the extra mile to locate me additional fordpass points in the amount of 200k = $1000 in Ford accessories or service. The even helped me save 2 car payments on my old vehicle by trading in advance to my new vehicle delivery. I will continue to do business with these guys for the foreseeable future. Thanks Westlake autonation! Thanks Danny!

Highly recommend! Everyone was awesome and very helpful and I couldn’t be happier! Denise was a huge help!

They treated me fair. Helped me get out of my vehicle in advance to interest rates going up more and prior to my ordered vehicle arrived. They held and honored my tax roll over when my vehicle arrived from Ford about 40 days later. Saved me 2 car payments as well. I was fearful but they 110% followed through with all promises. They have earned my future business. Updated: almost 2 months since my purchase and they are still continuing to provide excellent customer service. This is the kind of dealership you work with for life.

Very well taken care of everybody very polite would recommend autoNation Ford Westlake To everyone

11-9-22 was the service date. Jordan and team did a great job. Service is a tough business but all went well.

The staff is wonderful. They are great to work with and they put their all into each client. We have been dealing with them for over 35 years. No place better.

They are always very friendly and helpful here. As much as I hate going to the car dealership or mechanic the people here at least make it a pleasant experience.

Great experience with the sales team. Stopped in to discuss the truck i had been looking at for a few weeks. After driving it we were able to walk out in 2 hours with a new truck. No hassle, great team work and a happy customer.

Friendly, knowledgeable staff

We went to get my husband a car and could not be more satisfied. Pete Murray took outstanding care of us - he was enthusiastic and we could tell he loves what he does, but at no point did it feel like he was trying to pull anything over on us. Brandon in financing made sure we got the best deal. Everything went quickly, the car was immaculate, and this was the best dealership experience we've ever had. We'll be back!

Ashley Rubenthal and Chastity in the parts department were the best team I’ve ever had at AutoNation Westlake!

Fast and pleasant service.

My purchase experience was excellent from the initial phone inquiry through delivery of the vehicle. The staff was very friendly, helpful, and professional throughout the process. I highly recommend visiting AutoNation Ford Westlake for your next vehicle purchase.

Leased a beautiful Ford Escape! Adam, and the team worked with me to create a great and affordable lease package. These folks are kind professionals and ready to go the extra mile!

No on Friday September 30 I never experienced the worse service after being a customer for almost 5 yrs I would never take my car 🚙 in to be serviced at Autonation west lake

Jordan did a great job taking care of the recall repair. Got me right in even though I did not have an appointment. Thank you

I had maintenance work and recall work done on my Escape. The man at the service desk was very nice and helpful. He found out that there was another recall on a problem I was having and ordered those parts for me. I was very pleased with my experience.

This was my first purchase at AutoNation. I could not be happier with experience. Danny the salesman was very knowledgeable and was able to answer all of our questions. He was able to find a vehicle that met all of our needs. The financing was quick and easy.

Awsome Experience very friendly and professional workers and service

We drove out to see a blue Jeep Liberty today. PLEASE be truthful about your description of the vehicle. TOTAL WASTE OF TIME!!

Highly recommend Autonation Westlake! I have purchased several vehicles from this dealer and always feel highly satisfied with my experience. I definitely recommend them, whether you need a new or used car, service to your vehicle or body shop work. Their service is always excellent! Great team, great service and great experience!

Brett was amazing he found the car I had my heart set on! He wasn’t pushy and he was a cool guy. I love my Cadillac. If anyone is looking for a car look no further. Ask for Brett!

amazing experience! Quick service and the staff is very helpful

Always a good experience and clear communication. I have been bringing my cars here for over 20 years. Ashley was my most recent service advisor and I was satisfied as usual.

The best car dealership around. Had a great experience in service as it was my first appointment after buying my new car in January. Ashley was great, explained everything in detail of what they were going to perform on my car at this time. Fast and efficient. Also, shout out to my salesperson Janet Zanko, she’s the best. Come see her if your in need of a car.

What a great service department! They explain everything in detail and make you feel so comfortable getting your car serviced there! Please Thank Ashley for her wonderful customer service! Thanks, Bob B

Amar did awesome job with the purchase of my vehicle. He was very professional and courteous.

Horrible service experience. Lack of communication. I got regular oil changes almost every two or three months due to the miles I drove. They waited until my rear breaks were almost “metal on metal” to tell me I needed them. Set up an appointment a month out for a few things that would have been covered under the bumper to bumper warranty I purchased when I got my vehicle from them. I was informed a day before my appointment that they could not accommodate my request because they don’t have diagnostic techs on the weekends. Left a review about my experiences and got a response asking for the opportunity to make things right and to call their gm. I left a message and was never called back. I’m disappointed my warranty is up and my problems are not fixed.

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Staff went above and beyond to support me during my tedious wait for my 2 door hard top Bronco. Denise Kucinich was a great help in taking time to explain the paperwork and making my dream a reality.

Edited until the company honors their warranty. They sold me a used car with a bad torque converter... should of been caught by mechanics. Having a hard time getting my warranty approved for the 90 day warranty at the 200 dollar non network amount. I will soon file a complaint with the better business bureau, department of insurance and consumer affairs. I want my car back and fixed. This is bad business. Do not recommend!

Very helpful and already knew who I was before I even said my name and car model, etc… very friendly

We recently purchased a 2019 Ford Escape from Autonation. The whole experience was great! We worked with Omar, who answered all our questions and walked up through the entire process.

We bought a used car on April 30, 2022 and 9 weeks later we are still chasing down the title so we can get the car registered in PA where we live. They use a third party titling company which is crap and messes what should be a very easy and simple process up. We have bought 5 other vehicles from varying Ohio dealerships and have NEVER had the problems with getting the title like we have with AutoNation. So if you are from PA beware!!! We have made 2 payments on the car and now the temporary tag has expired and we cannot drive it until we get the title to get it registered in PA. What a crock! and no help from AutoNation..."It's out of our hands

Very professional, work performed in a very timely manner. Did not feel the cost was outrageous.

Helped me finance my FIRST car. I was denied several places and I was so thankful John Conrad was able to help me out with this mission. For sure 5/5 experience. And you get free car washes haha. Go see John and tell him Cynthia sent you =)

Helped me finance my FIRST car. I was denied several places and I was so thankful John Conrad was able to help me out with this mission. For sure 5/5 experience. And you get free car washes haha. Go see John and tell him Cynthia sent you =)

Very good experience. Will recommend to others. 10/10 customer service.

Over all a great experience purchasing a 2022 Bronco from these guys. My sales rep William Ahonen was very helpful and easy to work with during the whole sales experience. Really didn't have any issues with any part of the buying from them. When ever I came in to check in on the progress of my order they were very helpful and easy to get whatever I needed from them. Months before my bronco was even built they had me sit in and check out one they had getting prepped right after it was delivered in the garage. It was worth the wait and by far the best dealership/sales experience I've had. Considering it seems to be very hard to find a trustworthy, honest and dealer that's willing to actually help you, this place stands out compared to the rest. Even the service department was great. I had an tailgate table installed and they were able to get me in first thing next morning and got it done very quickly. Very happy with everything and certainly will use them for future vehicles.

Over all a great experience purchasing a 2022 Bronco from these guys. My sales rep William Ahonen was very helpful and easy to work with during the whole sales experience. Really didn't have any issues with any part of the buying from them. When ever I came in to check in on the progress of my order they were very helpful and easy to get whatever I needed from them. Months before my bronco was even built they had me sit in and check out one they had getting prepped right after it was delivered in the garage. It was worth the wait and by far the best dealership/sales experience I've had. Considering it seems to be very hard to find a trustworthy, honest and dealer that's willing to actually help you, this place stands out compared to the rest. Even the service department was great. I had an tailgate table installed and they were able to get me in first thing next morning and got it done very quickly. Very happy with everything and certainly will use them for future vehicles.

From start to finish everyone there was very attentive and worked hard to make the process of finding a car as painless as possible.

They - Service Department did a professional working with me and they checked my F150 truck on everything to make sure that everything is going to be ready for me to drive with less worry for summer and so on . And for workers at the desks were very nice and keep up to dates with me during service. You know I lived about 1 block away from Parma Hts. Ford dealer place - we always had problems with their services in the past many years.. I trusted Westlake Ford service… Thank you for all jobs well done. John Warth

Will is a great guy ….we will be sending our kids to will at ford auto nation Westlake …very helpful and accommodating!

This is my third vehicle I've bought from Autonation Westlake and from Hans. A no nonsense approach to buying and financing is why I keep coming back. Highly recommend them.

AutoNation Ford Westlake did everything right for us! We ordered a Bronco Sport, which was a very easy process, and we were waiting for that to be built. My wife drove by the dealership and saw another Bronco Sport that she liked and they switched us over seamlessly ! Denise, our salesperson, was awesome and handled all of our needs for both transactions. She was very attentive and knowledgeable! Dean, the general manager handled our trade in and behind the scenes papers. I highly recommend Denise and Dean and AutoNation Ford Westlake!

Great dealership in general

Always great service. Cheaper than auto repair place I was going to before. They don’t recommend unnecessary work.

I have bought 2 cars from this dealership and have always had a good experience. Everyone is friendly and knowledgeable. I have always had a really good experience with the service department too.

Always a pleasure doing business with a great group people that are with you through the entire process.

After buying and driving a used 2009 Ford Escape from AutoNation Westlake, we just bought our second car from them. Good people, great dealership. They'll work within your budget to find you the right car. No hassle pricing takes some of the fun out of buying a car, but the prices are more than fair. The 2014 Ford Edge is a dream to drive. Thanks, AutoNation!

We were contacted as soon as the Broncos had arrived by salesman Frankie and we went that day. Anthony in finance and his manager worked with us to make my dream suv come to life. Was very friendly and helpful in every way. I would send family and friends there. Great group of people to work with.

They have excellent people. M y person name was Janet she went above and beyond to get our vehicle with in our price range. She is an asset to her team. liley

it was efficient and clean in the waiting area and bathrooms. staff are friendly offering rides to those who might have to wait longer than usual. they have vending for snacks and drinks at both the service center and sales center. tv and free wifi for entertainment.

Will really knows what he's talking about. Never once felt pressured.

I'm very happy with my purchase and salesman Dave Solomon was very helpful and professional during the whole process.

Danny was great! He was professional, answered all of my questions, was easy to reach, quick with his responses and got me a vehicle I was looking for! Everyone at the dealership was helpful and friendly, I will recommend them to others looking!

This was a very good experience buying this new vehicle and will shop Auto Nation again if and when we need a new vehicle.

We have bought a few vehicles over the past few years from auto nation and will go back to them in the future for all of our buying needs.

We have bought several vehicles over the years from Auto Nation and with the great service we have had will continue to buy from them in the future.

Prompt service, timely communication

service done in a reasonable time--added bonus car was washed -- got some good info about software. all employees I encountered were very professional and courteous

We are return customers to AutoNation Ford Westlake and wouldn’t go anywhere else. Our salesman, Will, was fantastic and the help we received from Sam to find the right vehicle was perfect. Anthony in finance explained everything we needed to know. Love this dealership and the people are amazing. Thank you!

I just purchased a vehicle from this dealership in Westlake Ohio. Richard Strausser was so very helpful. He was honest and upfront about everything. He saw my transaction thru to the end, never pressuring or steering. I am so thankful for his assistance and sincerity. The whole team worked beautifully together. Avery nice place to be.

Very good dealer, have used for 20 plus years. Hans did a great job working with me to get exactly what I wanted in my truck.

we love it here! friendly and great communication

From start to finish I had a great experience, everyone was very nice. I first dropped my Fusion off for an oil change, and went to the show room to discuss my lease end options. That turned into getting a new car, a Bronco Sport! Every person that I talked with that day, between sales and financial, was knowledgeable and genuine. I didn't get the sense of this is just another sale. They answered my questions and concerns. They really worked with me, understood what I wanted, and made it happen! Always a great experience at Autonation Ford Westlake.

We have purchased 2 vehicles from AutoNation and had good luck. On a recent service visit, my problem was addressed and rectified quickly!

Never again...Waste of your time.

have always been very cordial, and serviced my vehicles promptly and courteously

I have been going to Auto Nation Westlake for years and I always leave happy and satisfied. Everyone is always friendly, polite and courteous. I never feel pushed into unnecessary repairs or taken advantage of.

Had an issue with charge port door, got it fixed, better than new!!

If you are contacted by Amar Assad to buy you car - DO NOT WASTE YOUR TIME! Spent hours wasting our time on site on an offer they emailed over to hear "we will call you with a final offer" and then they never picked up the phone again. WASTE OF TIME. AVOID.

they are kind and courteous to your needs.

didnt honor pricing on ford maverick. tried for high interest rates on perfect credit. shady dealer

Service department ,doesn't listen to customers concerns. Condescending attitude,poor people and listening skills. Seems to be the department culture. They don't offer a high level of customer service. The sales staff is entirely different and provides a positive customer experience.

My new ride! Great customer service!

Everyone is friendly and helpful, they aren't pushy with the add ons. Done in a timely fashion.

Very pleased with the level of service from both Vincent and Danny! Fast finance process, in and out with a new vehicle.

Friendly people. Good service. Listened to my concerns.

Daniel Coffey was an excellent salesmen. He got me in a car that suited my needs and my budget without being pushy. He’s knowledgeable, personable and someone we hope to buy cars from for years to come. This is our 4th car from autonation Westlake and we don’t plan to ever go anywhere else. Thank you for an excellent car buying experience!

I had a good experience at AutoNation Westlake. They advertised a used F150. I had been doing online shopping for a pick-up truck for years. Finally I decided to take the plunge, and I saw one online at AutoNation Westlake and decided to look at it. Four hours later I drove it home. I didn't really need one until Spring of 2022, so I could afford to be picky. Luckily, online shopping really eases the burden of driving all over the city looking. Everyone I dealt with in the buying process was pleasant, helpful, and seemed eager to do business with me. I'm enjoying my new truck, my first truck. I had no idea pick-up trucks could be so quiet and smooth and quick! Thanks AutoNation Ford Westlake.