Recent Reviews from AutoNation Ford Westlake

Amazing customer service. Ashley was the one who helped me through the process and she was amazing. I would recommend to anyone in need of service. I will be returning for any further repairs.

I will always go to this dealer for any service or purchasing needs. Staff and management is very attentive and nice. Highly recommend!

Customer service was exceptional! And the repair was made in a timely manner! Thank you

Friendly, no hassle. Good experience! Definitely recommend

Great experience. No hiccups, no surprise fees anywhere in the process.

Jordan Looney our Assistant Customer Care Manager was very Knowledgeable in regards to explaining the repairs that needed to be completed. He was also very Professional and Courteous. He also offered us three different options and price points for our 2020 Explorer. We are going to purchase the tires from him.

Timely and gave me a detailed overview post service of what to look out for.

Jordan Looney in service helped me put brakes on my car at a great price! Ask for Jordan!

Denise K and everyone else were amazing in helping me through the process of buying my 2023 Maverick. I love my new truck and will recommend AutoNation to everyone looking for a new vehicle. Everyone made me feel comfortable and explained everything as the process continued. Thank you!!!

Ashley was incredibly helpful throughout the process!

Forget to leave my key in my car. Didn’t leave the paper work in my car either. Never sent me that paper work. Wouldn’t return my calls. Very rude staff.

Ashley is very informative and wait time is minimal.

I am a new car owner and have had such a positive experience every time I go to the dealership. For service, questions about my vehicle, etc.

My experience at AutoNation was fantastic! Everyone so helpful, friendly and never hovering!

Really enjoyed the process here. Can?t say enough about John Conrad. Really made my experience good.

Effective and thorough. Customer service in this facility has always been on point. That?s why I have chose this facility for service issues even if I didn?t get the car from them

Really enjoyed the process there. I can’t say enough about John Conrad to helping me.

Excellent services, I buy my truck, my mom buy hers too. Really nice customer services. ✨🙏🏼

I was looking for a very specific car in a specific color. I went to many dealerships in the area and none of them worked as hard as the staff of AutoNation Ford to find me the car with the features I wanted, in the color I wanted, and at a fair price. Staff wasn’t pushy on the sale, which I appreciated, and they listened to what I needed. I would highly recommend them!

Great service great people been customer for a long will continue to be always helpful thank you very much

Unfortunately I was not informed that my oil change would take 2 1/2 hours. Thank goodness I was able to speak with Harrison .

Wishing their people would underline, circle, highlight, anything really the costs of having a car checked over. Only 1 of the amounts caught my eye and so I discussed it with the woman checking my car in but never once did she go over it and say the full amount. Some partial blame on myself for not paying close enough attention, but the initial amount we discussed came across as a little much and so I said something, which in turn she didn't say anything about the other amount. Spent $240 to be told repairs would costs more than my car is worth but looking up part costs and understanding labor costs, the quotes I got were atronomically higher.

Speedy drive through check-in out of the weather; very friendly & efficient staff; my wait time was 30 minutes less than expected; comfortable waiting room with large screen TV.

Purchased a new Ranger here in 2020. It had 2000 miles on it so it was used as a demo or courtesy car. Found that there was repaired front end damage and took it for service at the body shop to properly align fenders. No improvement, but they did manage to break two trim pieces in their endeavors. They were to contact me when they were available. That was a year and a half ago and still no parts and they have no explanation of why. Last week I took vehicle in for oil change and tire rotation and was using my Ford points. They had an email coupon for this service for $44.95. Explained all of this to the service advisor when I took the car in and said that it would be no problem. Picked up the vehicle with no additional work done and the bill was $79 that was charged against my Ford points. $30 more than I expected. I was referred to the service manager. Which was not something you should have to do for an oil change at a dealership. After arriving home I inspected the work and found the plastic screw clips that are used to to secure an access panel in the wheel well for access to the oil filter were never replaced. If the technician took pride in his work these would have been replaced. I was to aggravated to call on this omission but I need to say it here. There is no excuse for this quality of service especially for a "5 STAR" dealership.

Just looking for a car.

I had a great experience! I knew that I didn’t have the best numbers to get a car, but Will and Mando helped me out so much and made it happen! Will was patient and while we were waiting, he stood talking with us. He is very personable! Mando did the financial part of the sale and he broke everything down and showed me what he did to get us the best rate possible. We were there for a few hours, but he was a cool guy and lightened up our mood. He got us done with paperwork pretty quick and we were out! The general manager, Dan, came over to say hi and welcome to the Ford family. Reminded us of the free services we have to take advantage of. Needless to say, I will certainly be back and I don’t think I will ever leave the Ford family! I love my vehicle and my monthly payments!! Thanks for the experience, guys!

Omar was amazing!! He made it possible to purchase our new/used truck. Great staff.

Denise Kucinich, is an exceptional sales consultant. She makes getting a new car smooth and easy.

Omar Assad was the BEST!! Super friendly sales associate that helped me find my truck. He was organized, kind, and most of all gave us a great deal. If you, your family or friends need a car, he’s the man to go to. He will take care of you, Autonation Ford is the best ford in Ohio ! Ask for Omar to get the best quality service!

They took great care of my vehicle and explained everything they did.

Almost 3 hours for an oil change!!

My service person, Danny, took very good care of me. Also, the finance person.

Took my car in for its first service appt and it went very smooth! In and out Also washed my car

I went in for an oil change and tire rotation. Everything was good.

Entire staff was helpful from the sales person Frankie to the manager and financing department.

Very polite, very knowledgeable and very courteous. I will be buying from AutoNation again.

Had a recall on my vehicle. Was told it was a half-day job, so I wasn't able to get a loaner, and I certainly wasn't going to wait around for it. Dropped off my vehicle before 9am. Never recieved a call that it was done. I had to call twice to check the status, the first time they told me they would call me right back with an update. Second call was more than an hour later. Figured it would have been done in a half day, didn't get my car back until almost 6. Apparently, it was done at 4. No updates to say it would take longer than half a day. I figured 5 hours, but definitely no more than 6. Why make an appointment for 9 am for a half day job if you don't intend to start it around 9? I had things to do. I could have just dropped it off at one and gotten it back at the same time. Need to prioritize communication and staying on schedule.

Fast, friendly, honest service. I am new to the area, when I called I received a next day appointment. I arrived and was quickly assisted by Jordan. He was patient and thorough showing me what 40,000mi service included. He arranged me an ride home so I didn’t have to sit around for hours. When my vehicle was complete he again offered a ride to pick me up(I declined). I arrived back at the shop to pick up and the cashier was polite, she made sure I was comfortable with my service & bill. She even called me after I left because I forgot my (much needed) umbrella. Will definitely return to this location for future services.🌟🌟🌟🌟🌟

My 12v battery on my Escape Hybrid was dead. My wife and I were able to jump it and we made our way to Autonation Ford in Westlake, despite not having an appointment. I went into the Service Department and explained my predicament to Ashley L. and she said I could pull into the garage. She wrote up a service tag and said that they would check on my battery and replace it if needed. We returned home and got a call from Ashley shortly thereafter, informing us that my car was ready. Needless to say, the turnaround was quick and we were happy to have my Escape back!

Recently my husband got a 2020 ford ranger. Everyone was so kind and patient with my 1 year old being ... well a 1 year old in the very long process. They have checked in since it's been purchased as well.

timely and professional service!

My wife and I bought our 2018 explorer from here on July 4th, 2021. Due to the age of the vehicle and lack of factory warranty, we opted for their extended warranty, HUGE mistake. Less than a year later, so many things started going wrong and I have to fight with the service department, who tells me that they are fighting with the warranty company. This is such an inconvenience! Why bother paying for an extended warranty if they are not going to cover things that should not be having faults? Okay, spending $1300 for tires in my first year is MY fault. We were so excited to finally have a reliable and safe vehicle to trust for our kids to ride in, that I missed checking the horrible tread depth. That being said, I currently have a headlight out which is “dealer service only”. Upon taking it to the service center here, I was told that the warranty company won’t approve this repair, and was told that I will have to pay $1600 for some “lighting module”. Mind you, this was one of MANY issues that I’m having with this vehicle. At the same time, they found that the rack and pinion is bad. Still waiting more than 6 months for parts. And I also said that I heard a humming from the rear of the vehicle, which still hasn’t been addressed. We also have their oil change program. When I took my vehicle for service, I made them aware that the oil service light was on. Upon picking up my vehicle, the light was turned off, but the sticker wasn’t changed. Which begs the question: did they just clear the code? I am so disappointed with this vehicle and our experience. I don’t want it anymore. I call and try to contact Jordan in service just to get voicemail and NEVER get a returned call. I’ve tried to contact a supervisor, just to get the same treatment. Excuses and no solutions. Now I have another head light acting up. Multiple lights.I’m just so ready to get an attorney involved. Paying so much for this vehicle and warranty and services just to be treated like I’m nobody. I strongly advise against coming here unless you’re buying a brand new vehicle. Because the service leave a LOT to be desired

At first, calls weren’t being returned. Once I insisted that a return call with nothing new is better than no call, I began to get regular communication.

Service was quick and efficient; dealership contacted me as parts were in 2 months earlier than expected and scheduled / completed appointment within 1 week!; staff friendly

This comfortable and good standard of living I now enjoy with my family, is all thanks to you mrs Anita Ephraim, before now I had a low income and did a lot of online trade which no profit, but you change all of that in just one week, you turned my $600 to $8,450 with your intelligence as an expert and from that day I had made more profit each week investing more, there is no amount of thanks that will be enough for what you have done for me and my family, but I promise ma'am I will speak of your honesty,handwork and trust to the world, this is dream come true for me for finding a legit account manager like you, I advice the entire public to invest with mrs Anita Ephraim cox and be financially sable contact her on the following WhatsApp:+1 224 208 8320 Email:Anitaephraim44@gmail.com

Everything was perfect!!!!

Very pleased

Excellent experience everytime my truck goes in for service. I would definitely recommend

Autonation is amazing everytime my truck goes in for service. Would definitely recommend.

Everyone was very friendly!

I came in for an oil change. There were three people seated at desks, but I was told “my” technician was going to be with me shortly. I stood there for at least five minutes while the other three technicians just sat at their desks with no customers. A very odd system that I have to wait for a pre-assigned person that is not available when every other person is available. When “my” technician was done chatting with a “customer” (apparently nobody even told her I was waiting for my scheduled appointment), she got everything started. Everything else was fine, but the reason I came in was a coupon mailed to me offered a nice discount. That discount was not applied to my bill and because I didn’t notice at the time, they said there was nothing they could do. They offered to apply the discount to my next oil change, but I don’t think I’m going to be doing that oil change with them.

I took my Escape in for a recall and oil change. The service people were informative and knew what they were talking about. Everyone was professional and polite.

Fast, friendly, thorough, no surprises

The bronco was everything I anticipated it was gonna be, but the customer service was through the roof .. IM ALL IN WITH AUTONATION FORD WESTLAKE!!!

Great place for doing business

Very polite and professional services provided. Will continue to service my vehicle with Ford in Westlake.

The customer service was outstanding! after not having a car note for over 3 years, you can imagine how apprehensive I was to get another one. Let alone go into a dealership expecting a whole day wait and not getting what I wanted. But the sales manager Nate Ford and his team put my mind at ease. The entire process from application to picking out what I actually WANTED and could afford was so incredibly smooth! I have and will continue to purchase from and recommend Autonation Westlake Ford as long as they keep Nate Ford and his team aboard! I love my 2018 Fusion, I'm a customer for life!

Wonderful people, answered all my questions

Recently had recall work done our vehicle. Afterwards noticed slight cigarette smoke odor. Then found a cigarette butt in driver floor mat. Neither spouse or myself smoke, so thought it was from the recent service. Reached out to service advisor and was told in snotty was, that it was a non-smoking facility. It is still possible that people smoke at non smoking workplaces. But that was not even acknowledged by the service advisor. Reached out to Harrison Lyons the Service Director, left 2 voice mail, no response. This only leads me to acknowledge that I need to find a other dealership to work with in the future.

Dave Solomon was fantastic! He spent as much time as I needed to find the right car for me. I highly recommend him!

Had my boyfriend sell his BMW here! They are fair and very quick! Got his bronco serviced while we did the sale. It was a breeze! Highly recommend 🤩🤩

I had an appointment for a wheel alignment. Service said it would be 1-1/2 to 2 hours. I was willing to wait in their lounge area, which is very nice by the way. 45 minutes later they said they were complete with the wheel alignment! I was thrilled! I was expecting to be there for 2 hours and they pleasantly finished the service earlies. Thank you Auto Nation! BTW, I could feel the difference in the way my car drives with the wheel alignment. Now I have to schedule my brake service...

Jordan was very helpful and did a great job explaining the process of fixing the problems with the car. He contacted me as soon as the problem with the window was found and ordered the parts for the recall as soon as he got there. Very professional

Mark Assad was an amazing sales man he made my transition smooth and easy he got me into the vehicle I wanted thank you

My work was completed quickly even tho I didn’t have an appointment. But I feel like my car runs no better after I paid a lot of money to have it fixed. Maybe you will have a better experience with your tune up

The team always very friendly and helpful. Awesome experience!

my salesman Morgan Woods really made buying a new truck an enjoyable experience! I will not hesitate recommending Morgan and AutoNation Westlake to all my friends who are looking to buy a car or truck... Thanks Again Morgan! Dan G. now that my truck is fixed I am taking the time to update this review. I would give zero stars if it would let me and it would have nothing to do with Morgan. When you purchase a new car you purchase a service plan with it and the service team went out of their way to disappoint me at autonation. I had a very simple problem (Bad Tire) with a simple solution (replace it) but I had to go to Conrad's tire center to finally get my truck fixed. this is disgraceful for the ford service network. If autonation had any dignity they would call me and apologize for the aggravation and stress they caused me and my family. not to mention the thousand used lease miles, hundreds of lost hours, and 4 damaged rims I am left to deal with. The service departments at Autonation westlake and amherst are a disappointment and will definitely be the deciding factor in future purchases for our family. I do not recommend you purchase a vehicle from a dealer that wont take care of the car after you drive it off the lot! Its a shame I had to take my truck elsewhere to get it fixed.. " Thank You Again CONRAD'S TIRE CENTER AMHERST" And did I mention Conrad's replaced my tire for free not just the bad one. since I had to drive on it so long they replaced two! for free October 30 2017 Just updating my review, The truck is still driving great after "Conrad's tire center of Amherst" replaced the bad tire that came from the factory with a defect. I can almost say I love my truck. It is shameful I had to go outside the dealer network to get it fixed. To this day AutoNation has never truly tried to make it right. And Shame on you too Ford Motor for ignoring your customers plea for help. UPDATE 15 Feb.2023: Just a quick update, " I love my 2016 F-150 " I did Buy the Lease out because Ford discontinued the color. I now am on my 3rd set of new tires since owning my truck and it still drive smooth as silk!, and I can guarantee to Ford Motor Co. and AutoNation the vibration in the Bad Tire that was on the truck as original equipment was the problem because the out of balance vibration has never returned after " Conrad's Tire " replaced the Bad tire! The Dealership should have changed that tire under the warranty that comes with the new tires on any new vehicle instead of arguing against the person driving the vehicle every single day! I have given AutoNation a chance to sell me another Truck but have never used their maintenance department again for anything! The Maintenance Department never apologized for the 9 or 10 Days I spent hours of my time waiting in their lobby or the many hours arguing over a simple tire problem that was finally fixed at " Conrad's Tire " in under 45 minutes! Bad Tires Happen on New Cars Too!

Service Rep was great. Explained every detail.

Not a good experience. First I get a call saying that the car has been fixed and I do not need to bring it in. Well the car has been in Columbus, OH so I know it hasn't been fixed. This after receiving numerous email telling me what time my appointmnet was. When my daughter walked in for the appointment you didnt even know what was wrong with the car. Then you said we ordered the wrong part, then you siad you didn't have the part. Then you tried to reschedule the appointment-said the mechanic was not in and you didn't have the part. I have purchased 4 care in the past 4 years and the service at the service department has gone so far down it is unbelievable. I need to purchase new tires for one of my cars and I do not want to even ask for a price let a lone let you put them on my car. I am very disappointed in your service department from phone calls to service it is just terrible!

Only place I’ll take my auto nation purchased suv for any kind of work and they always handle It diligently and quick with 5 star service. Thank you Ashley in the service department you rock!

After missing work and waiting 2 hours for an appointment for a recall. I was told to go away and "wait for a call and bring it back then, because they needed to order the part." So what if I will continue to miss work huh, so what if this is a huge inconvenience at no fault of myself. This dealership basically said this is the price of doing business with a sh**** company.

Dave Rusnak was such a helpful and courteous salesman. He was so easy to talk to, informative, and helpful! Everyone finance was easy to work with and moved things along quickly and efficiently. No complaints about the service or stuff whatsoever! It was obviously frustrating waiting 13 months to get a car but the dealership did everything they could to ease that pain. Will definitely go back when my wife is due for a new car!

Wonderful experience. Salesman was knowledgeable and easy to work with.

Jordan was very helpful in getting us the swing box we wanted ordered and installation scheduled. The new tool box in our F150 is great.

The collision center took months to even give an estimate. Then months for ordering parts. Then timelines regarding completion after drop off were inaccurate and repairs took more than a week longer than they represented. The insurance company confirmed the car was ready for pickup on a Friday but the dealership needed to “complete paperwork” on their end and said the car wouldn’t be ready for pick up until Monday afternoon. This was extremely disappointing after all of the other delays. Response: the phone number provided is the general phone number of the dealership. Please call my number on file if you are genuinely interested in improving the experience. I am still waiting for my vehicle.

Got me right in to see what was wrong with my car. Keep me updated to date on everything they where doing. Had to get a part and was told it could be until after 2:00pm wait, but it was only 2 hrs I was waiting and my car was back on the road. Thank you

Got me right in to see what was wrong with my car. Keep me updated to date on everything they where doing. Had to get a part and was told it could be until after 2:00pm wait, but it was only 2 hrs I was waiting and my car was back on the road. Thank you

Service was friendly and timely. I was disappointed that due to a defect (apparently) in the original equipment installed on my Escape I had to pay for new lug nuts on my car In order to have my tires rotated.

Gary and Denise were super helpful and tentative throughout my entire buying process. I bought a used car at a great price. Their mechanics do great 125 point inspection, which gave me the peace of mind I needed. I knew leaving the lot that I had a reliable vehicle.

On 4/26/22 I purchased a new 2022 Ford Explorer under A Plan from Autonation Westlake. This brand new vehicle had a crack in the instrument panel, and unfortunately I did not realize it until I drove it off the lot. This could have happened in factory, or transit, or once at the dealership. The instrument panel was replaced free of charge today 2/9/23, along with recall work completed. Dan from the sales department, and Ashley from the service department, communicated clearly and politely throughout the process. I was provided with a loaner vehicle, and am satisfied with the work completed.

I had an appointment for a recall. I was on time and waited one hour and 45 minutes to be told, "I would be notified when the part was in." I was under the impression that the vehicle would be fixed then. A recall means the service department knows and should anticipate the part that would be needed for recall. Now, I have to miss another day of work when the part is in. So unprofessional Westlake Autonation. I will not do business with this dealership and advise others of their unprofessionalism.

Danielle worked with me on this repair. She was excellent. She was extremely professional and helpful. She let me know my options, and kept me informed on progress. And I was very happy with the service. She was great to work with,

Worked with Jordan Looney in the service department concerning our fleet cars. Jordan is courteous, professional, and very helpful to work with. I give Jordan Looney a FIVE STAR RATING!!! Thank you Jordan!

Was treated fairly and we were in and out quickly with our bronco purchase.

The process was easy and relatively quick. It was a good enough experience, and Shaphia was so welcoming, warm, and pleasant, that I want to service my Jaguar at your dealership moving forward. I will be scheduling that soon. The only issue I have is that the trade-in was valued at $14,000 and the payoff of my vehicle was $12,640 -- that's over $1,300; however, our check was $847, and it was never made clear where that near $500 in difference went.

Received Great Customer Service from Frankie Assad. He was respectful, friendly, knowledgeable, kind, and helpful.

High pressure sales techniques left me with a bad taste in my mouth. My dad sells cars for Subaru, so I am familiar with the tactic of creating urgency to sell cars NOW NOW NOW - but my experience here really irritated me. I made an appointment to test drive a vehicle, drove the ~25 minutes to the dealership, only to be told the car has a dead battery and can't be driven. Battery is ordered and won't be installed til Monday. But, you better hurry and give us ($500) deposit now, and because "our other dealership has requested this car, and someone else is on their way RIGHT NOW to buy it". I checked out the body out in service, can't really look at much or get in it because tools laying around it and the salesperson hovering. It looks ok, has been for sale for 45 days already, but I'll play along and give you the $500 so I can come back and test drive it once it has a battery. But now, "my manager says: the $500 deposit isn't good enough, you would have to fill out the sale papers". Like nah, I'm not signing any kind of contract, with or without their verbal reassurance that everything would just be "ripped up" if I didn't want it. I wanted the car (still seems like a nice deal but I'll probably steer clear), was ready to buy it after a test drive, and y'all ruined it by being too pushy. Really need to learn the difference between people who need to be sold to and those that don't. And if they really did sell it to some magical unicorn person willing to buy it while it's in the service shop unable to be driven, good for both of them, I'm happy for ya.

Wonderful experience! Professional and informative as well. Service was done to my expectations.

Excellent customer service attention to detail. Accurate knowledge of vehicles, responsive, understanding helpful.

The people at the Westlake Dealership treats.my 2003 ford Taurus like a new model every time I go in for an appointment! It makes me feel confident in their service and in my car! And Ms. Ashley always keeps me updated on my car. I am Thankful. For the care and attention.!

Asked for a new battery to be installed. They texted the mechanic. I didn’t get the battery changed because he didn’t read the text. Light bulbs not in stock had to wait for it to get delivered . This place has gone downhill from AutoNation. Maybe they need to bring in new management.

Multitude of issues with my truck after an accident but Ashley made sure it got everything I needed. She also navigated me through the collision center which was a headache but Ashley made it a breeze. If you need help ask for Ashley

Amazing service. Very fast in completing the work and had very knowledgeable staff to answer any and all questions.

Hans is the BEST! Great customer service during the entire process! A+

The salesperson I dealt with was kind and considerate of my time.

Nate in the sales department did and excellent job getting me the suv I needed with excellent turnaround time from start to finish.

The service department is wonderful. They do all they can to help you get going again with your vehicle.

As always ; Ashley is on it and gets me in and out quick with great service

All went well except for the wait, Beyond Auto Nations control

Nate F...did excellent job from start to finish from picking out the perfect SUV to getting it approved..He definitely went over and beyond, I would recommend this dealership to anyone, ASK FOR NATE!!

Hans made the process easy and everyone at the dealership was friendly and knowledgeable.

Done in the time frame quoted no issues since then. Thanks

Professional and dependable service. I’ve been using AutoNation for years and they always come through.

There really isn?t much to say Took my car in for its oil change I was told it would be about an hour & half. I waited in the customer waiting room and in an hour & half my car was ready. Thank you

It was fine. Brought the car in, they found the problem & fixed it.

I really loved my car and the customer service of the staff at Auto Nation Westlake. I would come here again and recommend a friend or family member.

Always received honest, friendly service

Had my car detailed at Auto Nation?s by another company job at cleaning my car inside and out

Great customer service. Drove straight in and walked in. They even had my vehicle completed before the time stated.

10 months ago I had a recall for the insulators hanging on the driveshaft on my 2021 F150. Parts have not come in and I've called regularly about it. During routine maintenance today, my vehicle was "grounded" due to the driveshaft issue. I was told about a week for parts to come in and repairs be made. How is it suddenly only a week when I've been waiting 10 months?! Now im in a loaner I CANNOT work out of. That's why I bought an F150. AUTONATION ARE YOU PAYING FOR MISSED WAGES?!

I was a walk in due to my tire sensor coming on. The sensor image showed a potential issue with the back passenger tire. I received prompt service.

It all went very well. The person who took care of me was nice.

Ashley in service was extremely helpful.

I purchased a vehicle from Westlake AutoNation a few months ago and just took it in for an oil change and to address a recall issue. From setting the appointment to car pickup the whole process was smooth and efficient! I am so happy with their service department. A+ everyone!!!

I am so happy I purchased my Escape from AutoNation. Just had my first service appointment and they were great. They even took me home to wait and then came and got me when my car was ready. Everyone was so nice. I would recommend them to anyone looking to get a new/used car!!

Great service. They were able to quickly diagnose the warning light on my Bronco and evaluate the problem. I had the vehicle back after only a couple of hours.

Over two hours everytime I come for an oil change. I'd give 0 stars if possible. Only reason I even come back is because the oil changes are included in my warranty and no other Auto Nation is close

Everything was ready when I arrived and was all finished within an hour.

Jordan was very friendly and efficient. He got us through very quickly, we were very surprised on how short of a time we had to wait.

Everyone is very friendly and professional they busted their buts to get me the best deal and I am very great full for that.

No pressure great experience

Went looking at new vehicles last week decided to schedule a preventative maintenance and alignment for my vehicle. Greeted promptly service was scheduled flawlessly. Upon arriving for my appointment there was a discrepancy but it was handled graciously. Service was completed before quoted time. Really good customer service from start to finish.

Best Auto Dealership!! Great staff and fantastic service.

Everything was very comfortable and easy. Financing was explained very clearly. The services were very organized and staff were very knowledgeable and friendly, they wanted to make sure we were happy with the car and services being provided, and we are!

Great customer service got me and my daughter in and out quickly would highly recommend

Danielle and service team took extra measures to make me as comfortable as possible, with any shuttles or rides needed, and a very quick repair. I truly value the experience i was provided, and it has made me a believer in AutoNation's customer driven mentality. I will go back for other services as well as new cars in the future. Thank you Danielle for going above and beyond.

My first visit was shopping for a new vehicle so I decided to set up an appointment for my other vehicle. I was taken care of right away and scheduled flawlessly. The date of my appointment I was greeted promptly there was a discrepancy on appointment but they were still going to do the service. I was told about 2-2.5 hour wait the truck was done in under 2 hours. I have always had a good experience here.

Very friendly and knowledgeable Staff service rep was great. Give him a 10

On time explained well called with update friendly

Fast service while you wait!

Had an oil leak from underneath my car. Had it towed in to auto nation. Where I bought my car and a 5 year warranty. I usually do not buy warranties, as I assume it is not worth the money. I still had 5 months left on my warranty. They found the issue with the oil leak. Sent me a text and explained what it was and that it was covered. When it was ready to pick up, discovered they had also replaced my tie rods and given my car an alignment, also covered by my warranty. The warranty saved me about 2,000 dollars. To say I am pleased is an understatement. Auto nation will get first crack at selling me my next vehicle.

This dealership is a joke, had issues with my car immediately after getting it back. Reached out to service advisor, service manager, and the general manager. No response! I got my car back from the dealership and a piece of the underbody came off a week later. Do not go here for anything!

Dave Solomon was best when helping us with our ford bronco

Had no idea that I could purchase a vehicle. Treated with respect & hospitality. Would highly recommend everyone.

Billing had to be fixed? And after tire rotation they did not put air pressure up to factory recommendations.

I arrived on the wrong date but they asked me to leave my truck with them and said they would try and work on it early. They drove me home too. They called me on the second day and said it was done. The assistant manager, Ashley, was very nice and accommodating. I will return in the future for any further work on my truck.

Billing had to be fixed? And after tire rotation they did not put air pressure up to factory recommendations. Recalls were repaired correctly !

Got better deal, with good services. Process went smoothly.

Ashley was very helpful. I brought my car in for an oil change and she found my tires needed to be replaced they were getting low tread wise. With all my travels planned for this year, I was very glad she caught that. Saved me a second trip to the dealership.

AUTONATION is Westlake is over the top. Every time I get my car serviced they will inform me what wear and tear that will need to be repaired by x amount of miles. This way I can financially plan for the repair before it becomes an even bigger issue/repair. I never feel overwhelmed and they do a great job of explaining everything. I appreciate their time and patience.

I love the and appreciate the service top quality of services you provide for me and my 🚙 it’s in speakable

Great service and follow up. I will use them in the future.

I was amazed that my car got right in for the service appointment and inspection. But, to get in and out in less time than the estimate really made my day.

A wonderful experience in dealing with the service dept. Ashley was fantastic and the whole crew made it painless and easy. I appreciate that when dealing with the service dept. I can’t recommend them highly enough

fix my truck when it was under warranty

Went to AutoNation for recall on the transmission belt The staff was pleasant and informative They worked efficiently and were accommodating to our needs which involved a ride home and return to AutoNation to pick up the car when it was finished They completed a multi point inspection and gave an estimate on another issue as requested

My only concern was not being informed in a timely manner as to what my truck needed we came in at 7 am talk to service gentleman and he said explained what was needed after waiting several hrs I went to the service desk to find he was gone. Ashley another representative was not aware that were there and why. She got answers to my questions and got us out of there she was amazing. I trusted the first representative to keep us informed and I knew that there maybe issues with getting parts we could have left sooner if he would have taken the the time to inform us or let the other representative know while he handled what ever it was he was doing. We assumed that the truck was being repaired that is why we didn’t question at first the length of time. The person who actually serviced the truck also took the trailer me to run it through the car wash and I appreciated that because I didn’t ask.

Very pleased with the service I always receive. Very professional ad knowledgeable.

The service folks were all very friendly & helpful. Car was done when promised. My only complaint is that I had to wait almost 4 weeks from calling to schedule an appointment and getting the car serviced. That happened the last time when I scheduled an oil change.

Had to get my 35,000 mile service for Focus. I was really happy that they took the time to walk me through what was priority and what could be held off. It's running great, and I have going there for almost seven years.

Everyone I dealt with at the dealership went out of their way to ensure I was satisfied. Thank you Dean, Dennis, Dave, and John.

I took my car in for service, which was fine, but I had a question later that day, and it took me three days of calling multiple times, and finally asking to speak to a manager to get a callback from my service rep. I had also left a message for the manager to call me back which he never did.

Had some issues previously of getting the run around here, but my latest adventure was taking my car in to sell them. Kelley Blue Book gave me a price over $1,200 and this dealership was supposed to honor it. I went in and said it would be nice if I could get $2,000. They kept me waiting around a while...then told me car was worth $3,000 but with repair costs they could only give me $1,000, so I left. I sold it somewhere else for $2,500. Go somewhere else.

My experience was excellent with this dealership. They provided a great experience for an out of state transaction. Communication was on point and everyone was polite and informed.

We lease our Ford Escape. Actually, we have leased several cars fro this dealership. They are always very friendly and helpful. We have found any employee we interact with to be efficient and very knowledgeable.

The new service person was one of the best I have had in over 6 years. He was thorough, explained thing and was helpful.

They are always professional and get the job and quickly. Estimated time is very accurate. They even gave me a free car wash after the service!

Despite the long wait (about a year-and-a-half) for my Bronco, the wait was worth it. Obviously the wait was no fault of the dealer. The demand has simply been super high and Ford got backed up. It happens. My sales representative (Danny Coffey) was great. I highly recommend this dealership and working with him.

Great costumer service. Danielle was very helpful & professional from beginning til end. Thank you!!

good people easy to deal with. pleasant experience

Fixed my recall quickly and was nice.

Very courteous, friendly support staff. Was genuinely concerned with fixing my vehicle and 'getting me on my way'. Kept me 'in the loop' every step of the way.

Always great experiences with the service department. Communicative and quick.

All work was completed as requested. Thanks Leron!

Vehicle needed service to install a chipset for the rear climate control. Danielle was great helping me understand the process and was very helpful along the way.

I would highly recommend anyone looking for a new car to work with AutoNation Ford Westlake. The Sales Team are beyond helpful and very easy to work with. They are not your typical Sales Team. They listen to your needs and provide available choices. They work with you during the entire process including introductions with the Finance Team. Once you are done with Finance they escort you to your new vehicle and go over all the bells and whistles your new car offers. They show you how to sync your smart phone with your car and save other features to your liking. One major thing is they work with each other as a Team. Thank you AutoNation Ford Westlake for everything you do to make the process of purchasing a vehicle painless.

I would highly recommend anyone looking for a new car to work with AutoNation Ford Westlake. The Sales Team are beyond helpful and very easy to work with. They are not your typical Sales Team. They listen to your needs and provide available choices. They work with you during the entire process including introductions with the Finance Team. Once you are done with Finance they escort you to your new vehicle and go over all the bells and whistles your new car offers. They show you how to sync your smart phone with your car and save other features to your liking. One major thing is they work with each other as a Team. Thank you AutoNation Ford Westlake for everything you do to make the process of purchasing a vehicle painless.

It went very well. I got what I hoped for. Thanks Dave

Ashley did a great job getting me in and out without hassle. The repairs were also done very quickly.

I brought my 2016 Escape in for a recall. The service was great as usual, with no problems.

They made the purchase process very simple and painless. They were able to handle most of the prep work prior to me coming to the dealership which greatly helped speed up the process.

Worst customer service of any dealer I've been to.

Always have been satisfied with the service and working with the staff at Autonation!

The staff is very friendly. They don’t pressure you into getting things done to your car. Prices are kinda high but you get what you pay for.

I will preface by saying this is my first business review. I took my car to AutoNation for all my service/maintenance needs ever since I bought it new in 2015. August 1, 2022 was my last service appointment I will ever have there. While in Michigan for a weekend wedding this past October, my car battery died in the parking lot of the hotel as I was about to drive home. I checked under the hood, and saw the battery with what looked like AT LEAST 6 months of corrosion all over. The battery exploded. Tow truck number one came, and the operator attempted to jump it. The battery was so corroded that jumper cables could not attach, and the terminals were melted. It was towed to an O'Reilly Auto Parts, and the tech determined he could not even remove the battery due to fear of severing the terminal. Tow truck NUMBER TWO took it to another auto parts store, where they were able to replace the battery after an hour of just trying to remove it. They stayed open an extra 45mins on a Sunday so I wouldn't be stranded in Michigan overnight. I figured AutoNation would at least glance at the battery once in a while over my 7 years of routine multi-point inspections. The fact that I took my car in for service only a few weeks before this happened makes it obvious that no battery check was performed. I also assume by the sheer severity of corrosion that it is likely there were several multi-point inspections performed on the car in which checking the battery was not even a thought. Not once was I ever told of any possible concerns regarding the battery. I learned my lesson the hard way, and will never take my vehicle to AutoNation again.

It has been a few weeks now since I bought my Bronco Sport from AutoNation Ford Westlake and everything with the vehicle has been great. Working with Frankie for the purchase was a hassle free experience. I'm very grateful that he was about to hold the car for me until I could get to Westlake, a 3+ hour drive for me. Once there he showed me the car, explained everything as we went along, and answered any questions I had. I also appreciated the no pressure approach. It was great too working with Armando for the financing. Everything was explained, he knew how to handle the out-of-state sale, and was able to check with various lenders to get me the best interest rate for the car loan, with the term length and down payment I wanted. The general manager also made it a point to come over an to say hi and thank me for the purchase. Overall a great experience and a great group to work with on a new car purchase.

It has been a few weeks now since I bought my Bronco Sport from AutoNation Ford Westlake and everything with the vehicle has been great. Working with Frankie for the purchase was a hassle free experience. I'm very grateful that he was about to hold the car for me until I could get to Westlake, a 3+ hour drive for me. Once there he showed me the car, explained everything as we went along, and answered any questions I had. I also appreciated the no pressure approach. It was great too working with Armando for the financing. Everything was explained, he knew how to handle the out-of-state sale, and was able to check with various lenders to get me the best interest rate for the car loan, with the term length and down payment I wanted. The general manager also made it a point to come over an to say hi and thank me for the purchase. Overall a great experience and a great group to work with on a new car purchase.

It has been a few weeks now since I bought my Bronco Sport from AutoNation Ford Westlake and everything with the vehicle has been great. Working with Frankie for the purchase was a hassle free experience. I'm very grateful that he was about to hold the car for me until I could get to Westlake, a 3+ hour drive for me. Once there he showed me the car, explained everything as we went along, and answered any questions I had. I also appreciated the no pressure approach. It was great too working with Armando for the financing. Everything was explained, he knew how to handle the out-of-state sale, and was able to check with various lenders to get me the best interest rate for the car loan, with the term length and down payment I wanted. The general manager also made it a point to come over an to say hi and thank me for the purchase. Overall a great experience and a great group to work with on a new car purchase.

I brought my car in to address a recall. I was given the opportunity to also get an oil change which I was intending to schedule within a month, but I was told appointments were filling fast. They accommodated me on the spot.

I brought my Focus in for a recall. Although it was very difficult to reach my service person. When I did reach her, she was very helpful. The work was done while I waited and I was on my way quickly.

BEST Dealership in the CLEVELAND area! Warm and Welcoming! The team is professional, courteous and knowledgeable. The sales team knows their inventory and matched my needs with the perfect vehicle. They are patient and listen. Mark Assad and Anthony Conrad are the premier team--working seamlessly to deliver superior service. They welcomed me to the family and I know my next vehicle will be from Mark. I LOVE my NEW BRONCO!!! Five Stars.

We took our 2014 Fusion to have checked for leaking oil issue after having it checked at an auto shop. Our Customer Care Assistant Manager Danielle Langlois was fantastic! She was friendly, courteous and went the extra mile to make sure we did not have to pay for any unnecessary repairs. I had a similar experience with her sister Ashley Langlois this past summer! Customer Care personnel like Danielle and Ashley is what will make us keep coming back to AutoNation in Westlake, OH!

With winter snow & freeze looming, I replaced the 0ff-brand tires on my 2013 Honda Pilot with new Cooper all-weathers. AutoNation had the changeover all set up, so I just breezed through to the waiting room and two hours later, I was on my way down the road and the ride is smooth as glass.

We took our 2014 Fusion to AutoNation in Westlake to have a possible oil leak inspected after previously taking to an auto repair shop. Our Assistant Customer Care Manager Danielle Langlois was fantastic to work with from the start. She was courteous, friendly and went the extra mile to make sure we did not pay for unnecessary repairs. I had a similar experience with her sister Ashley Langlois this summer! It is personnel like Danielle and Ashley that will make us keep coming back to AutoNation in Westlake OH!

Bought my car on a busy Saturday so some wait was expected. The entire process was smooth and straightforward. Definitely felt honest and they were upfront with all the numbers. Very friendly and accommodating staff. 10/10 would recommend.

Staff was friendly, accommodating, and efficient with my time.

nice experience! Thank you very much.

Ashley was very personable and courteous. Our car was finished in a timely manner.

Made my car purchase very easy and stress free

A great staff to work with on the purchase of my new vehicle. I was quoted a lower offer than the Kelly Blue Book price and in the end the dealership accepted the Kelly Blue Book on my trade in. The staff was very professional and friendly.

Our salesman was awesome. He kept us updated as we waited for our ordered vehicle to arrive and answered all our questions along the way. Every bit as impressive was the sales manager and finance department. They gave us what we wanted for our trade, helped us with the financing, and worked out a great extended warranty that will keep us on the road for years to come. The extra time they took to help with the Ford app on our phone, talk through functions on the vehicle, and the follow up have all been outstanding. I have felt valued as a customer throughout.

The personnel service was great - polite, helpful, answered my questions! I chose to wait while my car was being worked on (bushing recall). The estimated time was an hour and a half. I was on my way home in 45 minutes.! Waiting area and entire premises were immaculate. The week before I was there for an oil change. Took longer than a ?wait in your car? dealer but learned they did a complete check up including dusting the dash board. Message on dash was ?all systems normal?. Yeah!!!!! Thank you!

My Car suddenly started engine vibration I needed held quickly.Called and they said they were booked well into January. I said that wont do . The operator said we can get you in as an emergency , car will sit for 3-5 days and they will see what they can do . Operator made an appointment for 2:30 in about an hour . I was told to meet with Jordan . He was very caring of my problem we listened to the grinding noise he thought it was the cooling fan . He assured me that he would get my car in the next 24hrs. Jordan called within 24 hrs. Told me it was the cooling fan . Jordan also said I needed a tune up ,fuel injector cleaning , transfer case oil change and a few more items . Jordan said the fan will be coming out of Detroit should be here next day . 24 Hrs. later Jordan called and said the car was finished . Whew what a relief , Thank You Jordan and the team . I was so impressed with his knowledge he really was a Gem . Thanks Tim

Work was done ahead of estimated time. Ride to and from another appointment was friendly and timely.

We got 2 cars . Frankie the salesman was very professional and kind helped us stay in our budget and made the purchase easy and simple .

We needed two cars serviced in the same day. Service arranged a schedule to get our cars taken care of quickly and great communication made the process simple.

I'm NOT SURE THE THE RECALL NOTICE WAS TRULY TAKEN CARE OF. THE STOP/START IS STILL NOT WORKING PROPERLY

Took two and a half hours for an oil change, did not rotate my tires, found over $3000. In repairs, while only a third or less are true . Told me the tires are old and dry rotted from 2015 when they sold and installed them in 2019. This is NOT the first time Westlake had lied with boggus repairs, taking forever and not doing a complete job. I bought my truck from you brand new in 2011 and you have serviced it for everything, not anymore! Lost a loyal customer!!

A great staff to work with on the purchase of my new vehicle. The salesman explained everything in detail about the electronic tablet feature and the ford app. The smoothest purchase I have ever had with a new car purchase. The staff was very professional and friendly.

They were friendly and helpful and it didn't take too long. It was a very pleasant experience.

Very good experience.

Great car buying experience for my sons first car. We have purchase many cars from Hahs so we knew what to expect. He was great at focusing on what my son was looking for and walked him through the full process with patience! We will continue to be Autonation Westlake customers!

Great service provided by AutoNation Ford in Wsetlake. I had two recalls and routine maintenance completed in a timely fashion. The dealership provided great communication and Ashley was helpful during this visit.

Had an incident with car which made driving a safety issue. Auto Nation Ford took my car in a very short notice and had the repairs completed the next day. I have been a long time customer of the dealership and service center. Great to know they appreciate my loyalty.

Great people great service very smooth purchase car was clean and ready to go everything was perfect. Sales staff was very personalized and helpful with every step of the purchase process. Financial people were great even know we paid cash.

Great people to work with. dealer with honest people and no bs

Very courteous staff and very professional. I went in for an oil change and tire rotation and they found a problem and fixed it before it became a problem, thanks Jordon!!! I would highly recommend their services Sincerely, Robert Gadt

Very good people and up front and honest sales staff. Great place.

From the beginning to the end of the process it was flawless great experience..would recommend anyone

Good explanation of the whole process and the why that is so important.

Probably the fastest and easiest I've ever bought a car

I came in for an oil change and a few other jobs to get looked at, but because they didn't have technicians, I only could get my oil change done. On top of that when they did my oil change the last time apparently the misplaced my lug nut lock key? To rotate my tires, so they didn't rotate my tires. They put the burden of finding the key on me for the next time I come in for service. I didn't even know you needed a key to remove the lug nuts on tires. I never needed one, is this certain cars?

this was by far the fastest and easiest I've ever bought a car

They didnt have the part we needed but they were very friendly.

Unfortunately I had bad experience!! I told them that my phone sometimes connects to the car and sometimes doesn't. They did hard reset of Sync and told me now you have to pay to check what is the problem!? Now, I can't use the Bluetooth of my car at all!! They need money to check first for the problem and another payment to fix!! I used to go there for more than 3 years but I stopped because of this incident. Next time if you want to do hard reset to one of ur customers without fixing it, ASK before .

Good. Service never any issues ... Always have the car ready when they said they'd have it ready

Picked up a Cyber Orange Ford Bronco. Great car. Great experience. Everything from working with the manger, sales and finance was great. Shout out to Frankie in sales and Brandon in finance. Thank you for the great car and service.

Dylan was great to work with!!!

I ordered a custom Bronco Outer Banks in Mar 2022. I was told I would receive regular emails letting me know when my Bronco hit production, when it would be shipped, when to pick it up, etc. And it could take 1, 6, or 12+ months. I never received a single email (aside from marketing/promo messaging trying to get me to buy ford accessories, service, etc., for a vehicle I didn't have), yet a friend who also ordered a Bronco about 6 months before I did. Instead, I called monthly, only to be told there was no info. Until my husband called in Sept and found out that our SUV would be produced Sept 19 and delivered Nov 2022. Fast forward three days. I got a call. The Bronco was done, and we would have 5 days to pick it up once it was delivered. We frantically tried to figure out who was wrong AND come up with the money/time to pick it up. Fast forward to the day we picked up the SUV, and the inaccuracy, misinformation, and false promises continued. The sales rep said one thing, the finance manager another, and the manager something else; the price of our vehicle changed, and instead of just making the adjustments right then and there - we had to pay $2k+ more and wait for Ford to send us our money back; our auto show coupon ($250) discount expired, etc. After a series of calls to Ford Corp and the Westlake dealer, I have now learned that the $2k refund I was promised by Will Ahonen, Internet Mgr, Nate Ford, Sales Mgr, and Harry, the previous finance manager, at AutoNation Ford Westlake when I bought it was a mistake & should never have been promised. Ford Corp said the dealership promised and sold me a car at a specific amount and promised there would be a refund (I have the original signed ordered/purchased paperwork), so they should honor their commitments & issue a refund. Westlake says that we got a "good deal" and ADMITTED they made a mistake but are refusing to pay what they promised. Whether or not we got a "good deal" is not the point. Keeping the promises made is.

Service was great and completed well ahead of the time stated. Ashley was very friendly and personable and enjoyed working with her

I took my vehicle to AutoNation Ford: Westlake due to a Factory recall and also had an Alignment done. Everyone was Courteous and Professional. My only gripe would be when it came to Paying for the Alignment. I still use Cash the Majority of the time and they couldn't accept Cash Payment because the 'Only' person with access to the Safe wasn't at work and they couldn't give back Change.

Everyone was pleasant and tried their best to get me the car I wanted. John and Anthony Conrad were doing their best to make sure I was satisfied with purchase. Dan was a bit of a problem. Lol

Pete and Daniel were very helpful and efficient.

My experience with AutoNation this week was terrific. The people we very friendly and helpful. The service was prompt (about one hour) and they were very informative too. Great Job!

*** EDIT*** - I received a call back in regards to our service experience and I am highly satisfied with how this was handled. The kind man my boyfriend talked to over the phone (I believe the service manager) was apologetical and turned the experience around from negative to positive. If I wrote all the things that went wrong with my service experience it would be a novel. If you like paying for unnecessary diagnostics, not being able to get ahold of your service advisor, and being told inaccurate times of completion, this is the place for you!

My experience of selling my 2001 Boxster to Autonation Westlake： sales lady was nice and helpful, but GM was heavy handed with selling tactics that made me feel pressured to sell. They marked up almost $4,000 of the purchase price $8968 of my car for “As Is” sell immediately, what a rip off !

I have been purchasing a Ford vehicle from this dealership since the 2010 timeframe...fantastic service!!! Highly recommend.

The place is ridiculous drove an hour to see a 15k car that was rusted and had a rusted dent in the door. Certainly noone can be that desperate for a car? Dont believe their adds. Junk cars.

I was in the hospital at the time of my appointment, and Auto Nation graciously let my daughter bring my car in. They gave her a courtesy ride home and repaired the recall problem, gave me a free multi-point inspection, and changed the oil in a very timely manner. I was very impressed with Auto Nation's service, as I have been with all my service appointments there.

Everyone was very professional and friendly.

My experience during this visit was of the highest quality and satisfaction. I was able to get in and out in a very reasonable time and Ashley was great at helping me handle my issue with the greatest response and professionalism. I would recommend this provider to anyone, especially those needing service for their Ford vehicles.

I had a great experience working with Danny to purchase my suv!

Everyone was very nice and quick to help, and once we got down to the details it was explained very well and the whole thing was an enjoyable and smooth experience.

While I didn’t get the answer I was hoping for, I got the right answer. Service is not dead at Autonation Westlake. What a relief to get some assistance. They have a courtesy car and their service writer Jordan was very conscientious. I would highly recommend and by todays standard I don’t recommend much.

What a great car dealer! Everything completed with such precision. Staff was amazing and treated me like a best friend.

This is my 3rd vehicle purchased at Autonation Ford of Westlake. I’ve always gotten great communication before coming in with questions asked and have had the luck of working with Danny Coffee my last two times, who always took care of me and was up-front and open for what I could do to get my next vehicle! Everyone from the appraisal team to the finance especially Armando! Everyone goes above and beyond and that’s rare in my previous experience with car buying. I WILL be back again!

excellent service, as always. Ashley L is always on top of her game. Courteous, Informative, and Professional in every way. As for her, when you need service on any of your vehicles.

Repair was done timely as iI waited.

These guys made buying a custom ordered vehicle easy. They did not markup the vehicle and honored all pricing rebates and even went the extra mile to locate me additional fordpass points in the amount of 200k = $1000 in Ford accessories or service. The even helped me save 2 car payments on my old vehicle by trading in advance to my new vehicle delivery. I will continue to do business with these guys for the foreseeable future. Thanks Westlake autonation! Thanks Danny!

Highly recommend! Everyone was awesome and very helpful and I couldn’t be happier! Denise was a huge help!

They treated me fair. Helped me get out of my vehicle in advance to interest rates going up more and prior to my ordered vehicle arrived. They held and honored my tax roll over when my vehicle arrived from Ford about 40 days later. Saved me 2 car payments as well. I was fearful but they 110% followed through with all promises. They have earned my future business. Updated: almost 2 months since my purchase and they are still continuing to provide excellent customer service. This is the kind of dealership you work with for life.

Very well taken care of everybody very polite would recommend autoNation Ford Westlake To everyone

11-9-22 was the service date. Jordan and team did a great job. Service is a tough business but all went well.

The staff is wonderful. They are great to work with and they put their all into each client. We have been dealing with them for over 35 years. No place better.

They are always very friendly and helpful here. As much as I hate going to the car dealership or mechanic the people here at least make it a pleasant experience.

Great experience with the sales team. Stopped in to discuss the truck i had been looking at for a few weeks. After driving it we were able to walk out in 2 hours with a new truck. No hassle, great team work and a happy customer.

Friendly, knowledgeable staff

I had a tire problem and received prompt service to get the tire repaired. The service person was very helpful to get the tire taken care of. He also answered my questions regarding replacing all the tires if I selected to do so. he gave information on costs and the ratings of the best tires for what I needed. I have selected to return to replace the tires as the wear on the tires on the car are close to needing replacement. Ralph Kuivinen

Friendly sales team, I live in Michigan and bought a used vehicle that still needed a repair. When completed they delivered it to my home.

Danny Coffey was very friendly and answered all of my questions. Highly recommend having your buying experience with Danny!

Found an amazing car on my first day of car searching. The price and state of the car were just too good to pass up. I worked with Pete Murrey and he was an huge help with the whole process

Very friendly. Everyone truly cared about making my experience phenomenal. I highly recommend

We had such a great buying experience here. Mark Assad did a wonderful job and we highly recommend using him. He was easy to work with, listened to our needs, and was patient with us during the buying experience. We couldn't have asked for anything more. They had a great selection and we love our new vehicle.

Pete was fantastic. Explained everything and was upfront. Everyone was very friendly!

Overall very pleased with the service!

The service was simply outstanding

They Refused to provide service for delaminating rear window trim they replaced last Sept. under Ford extended warranty. They also refused to discuss the issue with Ford Extended Warranty when I asked them to stating they "can't do that". They claimed the trim was hit by something or "had chemicals poured on it". There isn't any evidence of either upon close inspection. I contacted Ford Extended Warranty who told me the dealer of course can contact them. Also the extended warranty can only cover the part once there is a system failure (i.e. a leak) but actually the part is covered by Fords parts Warranty for 2 years and unlimited miles. They suggested I discuss it with the dealer again and if necessary escalate the issue to Ford Customer Service (corporate). I will contact the dealer today to move the issue forward Update: I went back to the dealers service manager. He was a before dismissive. He refused to help with the issue or even help me find someplace I could get it fixed. I went to Kowalski Ford in Avon lake. That service manager was great. He worked with ford's extended warranty folks and kept me informed. Ultimately ford didn't cover the trim but I felt the service manager did what he could. Auto Nation ford Westlake has lost my business. PS. Their body shop isn't any better

The Westlake AutoNation Team are a Great Bunch of People to work with. They go out of their way to help you. From Ashley to Chris and everyone in between. Thank you!

We went to get my husband a car and could not be more satisfied. Pete Murray took outstanding care of us - he was enthusiastic and we could tell he loves what he does, but at no point did it feel like he was trying to pull anything over on us. Brandon in financing made sure we got the best deal. Everything went quickly, the car was immaculate, and this was the best dealership experience we've ever had. We'll be back!

It was difficult to get an appointment as the site was booked. However, I did get one. That day the technical equipment was not working properly so check-in was slow. The wait for the routine check-up was almost 2 hours. Nonetheless, my car was serviced to perfection. That is why I always come to this location. I can depend on their work.

We went to get my husband a car and could not be more satisfied. Pete Murray took outstanding care of us - he was enthusiastic and we could tell he loves what he does, but at no point did it feel like he was trying to pull anything over on us. Brandon in financing made sure we got the best deal. Everything went quickly, the car was immaculate, and this was the best dealership experience we've ever had. We'll be back!

I highly recommend coming here! These guys helped me get a car same day and didn’t take no time or hassle. They are very nice and understanding and will work with you the best they can under your circumstances. And I do plan on coming back in the future!

Glad the rest of you had a decent experience, I guess

Ashley Rubenthal and Chastity in the parts department were the best team I’ve ever had at AutoNation Westlake!

I had my 2011 Ford Ranger serviced for a driver side air bag recall . The staff was friendly and the service was great . Ashley kept me informed of the status of my vehicle . Even though there was delay in the repair do to a parts shortage , l was called early in the morning so I could make other plans . My truck was ready the next day with no further issues . Part shortage issues are too common these days. Ask the people waiting for ford mavericks.

I bought my car from the Amherst location but I have it serviced at the westlake location. The service department itself is awesome and so nice. The guys who work on the cars are great. However I am not giving 5 stars because trying to get ahold of anyone in any other department is awful. No one ever calls you back or can actually answer any of your questions and are quite rude. Wish Amherst was closer.

We purchased the car. October 1 said to say we had it for four hours and we had to have it towed back to AutonationFord. We got the car back on the 15th as problems with the computer in the keys and some other stuff. Our salesman Hans was very good keeping us informed same with Ashley and Danielle and Service, and I just feel they should’ve compensated us somehow with the problems we had with the car when we first got it. I even suggested a new cargo liner for the car so will have the car 15 days in the car payments due I mean they gave us a loaner to use but something else extra would’ve been nice.

Great experience at this dealership ! John Conrad in sales and his brother Anthony in finance, where great to work with. Will definitely shop here again.

Fast and pleasant service.

We worked with Pete Murray when purchasing our vehicle this week. He is extremely professional, knowledgeable, as well as a kind and compassionate individual. He explained in detail each item which needed to be explained about the vehicle and took the time to answer every question we had. We would highly recommend Pete at AutoNation!

Great group of sales agent , tech, financial, and support staff. Acquiring my new leased Escape was easy. Janet is my sales person and she is very knowledgeable and made the re-lease experience pleasant and quick. thank you all! - this review is for Jordan - 5 stars definitely for quick and efficient help with my USB problem on 10/12/22

Wonderful staff

Knowledgeable and friendly customer service.. Down to earth and relaxed atmosphere.. Whole process from start to finish was fast and efficient ..

Walked in for an oil change, not knowing I had to/should have made an appointment on a saturday early afternoon. At first I was told they would have it finished around 3. But 5 minutes later, Ashley was able to get it in and ready in about 45 minutes! Thanks Ashley (and the tech who squeezed me in)

My purchase experience was excellent from the initial phone inquiry through delivery of the vehicle. The staff was very friendly, helpful, and professional throughout the process. I highly recommend visiting AutoNation Ford Westlake for your next vehicle purchase.

I had the pleasure of working with Denise K. from autonation. She was absolutely amazing. The entire dealership was friendly and willing to help us anyway possible. I would definitely recommend them to anyone. Thank you for the great experience.

Recently I was having trouble with my vehicle, and I had a road trip coming up and needed quick service. Harrison was able to secure a quick appointment for my emergency repairs. I am very grateful and highly recommend this location for it’s fast response, courteous customer service and excellent work.

Eddie was fantastic! He is part of the family now! Thanks Eddie! If your going to buy a Ford see Eddie! Went once again in 2022 and leased a beautiful Ford Escape! Adam, and the team worked with me to create a great and affordable lease package. These folks are kind professionals and ready to go the extra mile!

Another excellent experience. Ashley in the Service Department is so knowledgeable, professional and polite. AutoNation Ford Westlake is lucky to have her.

Leased a beautiful Ford Escape! Adam, and the team worked with me to create a great and affordable lease package. These folks are kind professionals and ready to go the extra mile!

From the moment we walked in the doors we felt comfortable and tended to. Every staff we came in contact with was friendly. They were cognitive of our time and we couldn’t have been happier with our trade in value which was almost double what we were offered from another local dealer. Thank you. And we will be back when we are shopping for our next Ford!

I am very happy with AutoNation. This my fourth lease, I wouldn't bother going anywhere else.

No on Friday September 30 I never experienced the worse service after being a customer for almost 5 yrs I would never take my car 🚙 in to be serviced at Autonation west lake

My son's car has been there since April 11 . Almost 4 months with no end in sight. I will never buy another car or get service here again. I will also strongly recommend to all that you take your business elsewhere. Update: I've tried contacting the general manager and left my contact info and ,,,,, nothing. Now 5 months Well after 5 1/2 months we have the car back. Plus some left over bolts that were sitting on the sill between the windshield and the hood. Really professional. 😐

They changed my tires when I had a flat. Everything from the service to the staff. I was satisfied with my purchase and the follow up after.

We are in tough times now. I spent money on a diagnostic test to find out what my fan from my air conditioning is normal. In the heat, it felt not cold as it should. Could not get an appointment until end of September. Apparently the reduction of air in the middle of the fan range is normal and freon is fine. However the testing of inside the car not the same as a hot day. In the old days I would know this up front and not charged a diagnostic test. Especially when they drove two vehicles to find it is how the car runs. I miss Brenda.

Danny Coffey took amazing care of me and helped me tremendously when it came to purchasing my 2022 Ford Ranger. Danny is candid and knowledgeable and I would recommend him to anyone in the market for a new vehicle.

Buying the car was an easy and pleasant experience. Everyone was great to talk to and took time out to have a chat. Mark couldn’t have been more helpful.

Had an emergency tire visit! Very accomodating ... even fit in an overdue alignment! Seemless service.

I’m sure the people who work on the cars themselves are nice, but every single time I speak with a representative on the phone it’s always this really rude lady who doesn’t let me finish speaking before cutting me off. The prices themselves are way over priced, and to even get a vehicle checked on is about $200 where somewhere like Conrad’s or Firestone will only run you about $60-70. Wouldn’t recommend this place at all.

Had a great experience- did 99% of the deal with text messages as I was traveling- when I landed back in Cleveland I was in and out of the dealer in less than 20 minutes - the only way to purchase a vehicle- thank you AutoNation to work with me on my terms. Well done again!

Always attentive to customer needs and willing to help out as much as possible...Everyone is very friendly!!!

Ordering process for new 2022 Ranger XLT was very smooth and my Sales Associate, Danny, was great to work with throughout the entire process from order to receipt of truck. Would recommend him as well as AutoNation Westlake to family and friends.

Extremely professional team never once did they pressure me into anything they all were very helpful . Danny Salem was awesome ! After going to Ford Auotnation Westlake I wont shop anywhere else.

My experience with Ford Auto Nation exceeded my expectations. Ashley was polite, friendly and professional.

Easy transaction! Great service. Super high quality used car backed by a warranty that takes the risk out. Highly recommended!

The service department when checking in, you seem to be a bother to them. I came in for an appointment that I thought I had. I was told I was not on the schedule, but they were able to check in my vehicle. They informed me I would be able to pick up my vehicle later that day. Which was great!! I had also mentioned an issue with my vehicle for the 2nd time. They were not able to find the issues. I asked if I could ride with someone in my vehicle from the service department so I could show them the issue. I spoke with an employee she told me I could ride with the manager when I picked up my vehicle. I asked her if her manager would be there, she informed that her manager would be in. I went to pick up my vehicle and ride with the manager. There was no note that I had spoke to an employee about planning to ride with the manager. I also was informed he was gone for the day. So I picked up my vehicle and left. I have used Auto Nation Ford for my previous vehicle and current vehicle. My experiences have been ok, I will not be going back for any type of service. I do not recommend this dealership, their customer service is not the best. DON'T waste your time at Auto Nation Ford.

Quick service. Friendly customer service.

Maintenance visit. All was as I thought expected.

Had a great experience here test driving and looking at a few used vehicles. Honest and friendly staff, everyone was very helpful. Large inventory to view online and the website is easy to navigate.

I recently bought a used Ford F-150 from Auto Nation Ford in Westlake, OH. The staff there was very pleasant, and the location is well taken care of. Dave Rusnak and I tried to work out a deal, but unfortunately that day we couldn't come to an agreement. It had nothing to do with the dealership, things just didn't match up on my end. A few days later, I thought the deal was lost and I had moved on. Just then, the general manager (Dean) had reached out to personally hear about my experience and to see if there was anything he could do in order to help facilitate the sale. After Dean and I spoke for about a half an hour, we came to an agreement and the truck was mine! Bottom line, their team is there to help make a deal work no matter what the situation is. I highly recommend Auto Nation Ford Westlake Ohio and I will be looking to make my next purchase with them when the time comes! Thank you, Dave and Dean!!

The entire process was easy and pleasant. Ashley listened to my concerns, called me promptly and my experience was awesome. I would highly recommend Auto Nation Westlake for future service needs.

I ended up with a flat tire, was able to get my car over to AutoNation late afternoon and they not only fixed the flat the next morning, but without my instruction, took care of a recall I had forgotten about...glad they had my back!

Great customer service and communication!! Mikayla at the front desk was friendly, helpful and knowledgeable!! Great experience !!

The service department made it a pleasure to get your car fixed! They were very professional and friendly and did their best to meet my needs.

I bought a really nice vehicle I kept my payments low and the finance dept was awesome!

Very professional service. Listened to my wants & needs to purchase. Took care of everything with care and respect.

I had my oil changed and tire rotation performed at AutoNation Ford Westlake. Wow did they make it incredibly easy! I simply had pulled in 10 minutes before my set appointment, sat in the waiting area with my work laptop prepared to be there for hours, and maybe 50 minutes later was out of there. Everyone was incredibly nice and helpful! And bonus, they washed my car :)

Out of any dealership I've been to this has been my favorite to date. Everyone there was extremely friendly, helpful, and kind. I didn't feel like the usual dealership 'games' and price haggling were a thing. Only complaint I have is that I can only give this rating 5 stars!

Jordan did a great job taking care of the recall repair. Got me right in even though I did not have an appointment. Thank you

I had maintenance work and recall work done on my Escape. The man at the service desk was very nice and helpful. He found out that there was another recall on a problem I was having and ordered those parts for me. I was very pleased with my experience.

This was my first purchase at AutoNation. I could not be happier with experience. Danny the salesman was very knowledgeable and was able to answer all of our questions. He was able to find a vehicle that met all of our needs. The financing was quick and easy.

Awsome Experience very friendly and professional workers and service

We drove out to see a blue Jeep Liberty today. PLEASE be truthful about your description of the vehicle. TOTAL WASTE OF TIME!!

Highly recommend Autonation Westlake! I have purchased several vehicles from this dealer and always feel highly satisfied with my experience. I definitely recommend them, whether you need a new or used car, service to your vehicle or body shop work. Their service is always excellent! Great team, great service and great experience!

amazing experience! Quick service and the staff is very helpful

Always a good experience and clear communication. I have been bringing my cars here for over 20 years. Ashley was my most recent service advisor and I was satisfied as usual.

The best car dealership around. Had a great experience in service as it was my first appointment after buying my new car in January. Ashley was great, explained everything in detail of what they were going to perform on my car at this time. Fast and efficient. Also, shout out to my salesperson Janet Zanko, she’s the best. Come see her if your in need of a car.

What a great service department! They explain everything in detail and make you feel so comfortable getting your car serviced there! Please Thank Ashley for her wonderful customer service! Thanks, Bob B

Amar did awesome job with the purchase of my vehicle. He was very professional and courteous.

Horrible service experience. Lack of communication. I got regular oil changes almost every two or three months due to the miles I drove. They waited until my rear breaks were almost “metal on metal” to tell me I needed them. Set up an appointment a month out for a few things that would have been covered under the bumper to bumper warranty I purchased when I got my vehicle from them. I was informed a day before my appointment that they could not accommodate my request because they don’t have diagnostic techs on the weekends. Left a review about my experiences and got a response asking for the opportunity to make things right and to call their gm. I left a message and was never called back. I’m disappointed my warranty is up and my problems are not fixed.

The only legit and trusted trader on crypto and forex trading i know is Mrs Jennifer Smith She is amazing and helped me on my trading, which i gained profits of $6000 into my bank account. Contact her for trading assistance to earn weekly profits too like mine. Also, her WhatsApp number: +1 7816060994 Email: jenifersmith1100@gmail.com

Staff went above and beyond to support me during my tedious wait for my 2 door hard top Bronco. Denise Kucinich was a great help in taking time to explain the paperwork and making my dream a reality.

Edited until the company honors their warranty. They sold me a used car with a bad torque converter... should of been caught by mechanics. Having a hard time getting my warranty approved for the 90 day warranty at the 200 dollar non network amount. I will soon file a complaint with the better business bureau, department of insurance and consumer affairs. I want my car back and fixed. This is bad business. Do not recommend!

Very helpful and already knew who I was before I even said my name and car model, etc… very friendly

We recently purchased a 2019 Ford Escape from Autonation. The whole experience was great! We worked with Omar, who answered all our questions and walked up through the entire process.

We bought a used car on April 30, 2022 and 9 weeks later we are still chasing down the title so we can get the car registered in PA where we live. They use a third party titling company which is crap and messes what should be a very easy and simple process up. We have bought 5 other vehicles from varying Ohio dealerships and have NEVER had the problems with getting the title like we have with AutoNation. So if you are from PA beware!!! We have made 2 payments on the car and now the temporary tag has expired and we cannot drive it until we get the title to get it registered in PA. What a crock! and no help from AutoNation..."It's out of our hands

Very professional, work performed in a very timely manner. Did not feel the cost was outrageous.

Helped me finance my FIRST car. I was denied several places and I was so thankful John Conrad was able to help me out with this mission. For sure 5/5 experience. And you get free car washes haha. Go see John and tell him Cynthia sent you =)

Helped me finance my FIRST car. I was denied several places and I was so thankful John Conrad was able to help me out with this mission. For sure 5/5 experience. And you get free car washes haha. Go see John and tell him Cynthia sent you =)

Very good experience. Will recommend to others. 10/10 customer service.

Over all a great experience purchasing a 2022 Bronco from these guys. My sales rep William Ahonen was very helpful and easy to work with during the whole sales experience. Really didn't have any issues with any part of the buying from them. When ever I came in to check in on the progress of my order they were very helpful and easy to get whatever I needed from them. Months before my bronco was even built they had me sit in and check out one they had getting prepped right after it was delivered in the garage. It was worth the wait and by far the best dealership/sales experience I've had. Considering it seems to be very hard to find a trustworthy, honest and dealer that's willing to actually help you, this place stands out compared to the rest. Even the service department was great. I had an tailgate table installed and they were able to get me in first thing next morning and got it done very quickly. Very happy with everything and certainly will use them for future vehicles.

Over all a great experience purchasing a 2022 Bronco from these guys. My sales rep William Ahonen was very helpful and easy to work with during the whole sales experience. Really didn't have any issues with any part of the buying from them. When ever I came in to check in on the progress of my order they were very helpful and easy to get whatever I needed from them. Months before my bronco was even built they had me sit in and check out one they had getting prepped right after it was delivered in the garage. It was worth the wait and by far the best dealership/sales experience I've had. Considering it seems to be very hard to find a trustworthy, honest and dealer that's willing to actually help you, this place stands out compared to the rest. Even the service department was great. I had an tailgate table installed and they were able to get me in first thing next morning and got it done very quickly. Very happy with everything and certainly will use them for future vehicles.

From start to finish everyone there was very attentive and worked hard to make the process of finding a car as painless as possible.

They - Service Department did a professional working with me and they checked my F150 truck on everything to make sure that everything is going to be ready for me to drive with less worry for summer and so on . And for workers at the desks were very nice and keep up to dates with me during service. You know I lived about 1 block away from Parma Hts. Ford dealer place - we always had problems with their services in the past many years.. I trusted Westlake Ford service… Thank you for all jobs well done. John Warth

Will is a great guy ….we will be sending our kids to will at ford auto nation Westlake …very helpful and accommodating!

This is my third vehicle I've bought from Autonation Westlake and from Hans. A no nonsense approach to buying and financing is why I keep coming back. Highly recommend them.

AutoNation Ford Westlake did everything right for us! We ordered a Bronco Sport, which was a very easy process, and we were waiting for that to be built. My wife drove by the dealership and saw another Bronco Sport that she liked and they switched us over seamlessly ! Denise, our salesperson, was awesome and handled all of our needs for both transactions. She was very attentive and knowledgeable! Dean, the general manager handled our trade in and behind the scenes papers. I highly recommend Denise and Dean and AutoNation Ford Westlake!

Great dealership in general

Always great service. Cheaper than auto repair place I was going to before. They don’t recommend unnecessary work.

I have bought 2 cars from this dealership and have always had a good experience. Everyone is friendly and knowledgeable. I have always had a really good experience with the service department too.

Always a pleasure doing business with a great group people that are with you through the entire process.

After buying and driving a used 2009 Ford Escape from AutoNation Westlake, we just bought our second car from them. Good people, great dealership. They'll work within your budget to find you the right car. No hassle pricing takes some of the fun out of buying a car, but the prices are more than fair. The 2014 Ford Edge is a dream to drive. Thanks, AutoNation!

We were contacted as soon as the Broncos had arrived by salesman Frankie and we went that day. Anthony in finance and his manager worked with us to make my dream suv come to life. Was very friendly and helpful in every way. I would send family and friends there. Great group of people to work with.

They have excellent people. M y person name was Janet she went above and beyond to get our vehicle with in our price range. She is an asset to her team. liley

it was efficient and clean in the waiting area and bathrooms. staff are friendly offering rides to those who might have to wait longer than usual. they have vending for snacks and drinks at both the service center and sales center. tv and free wifi for entertainment.

Will really knows what he's talking about. Never once felt pressured.

I'm very happy with my purchase and salesman Dave Solomon was very helpful and professional during the whole process.

Danny was great! He was professional, answered all of my questions, was easy to reach, quick with his responses and got me a vehicle I was looking for! Everyone at the dealership was helpful and friendly, I will recommend them to others looking!

This was a very good experience buying this new vehicle and will shop Auto Nation again if and when we need a new vehicle.

We have bought a few vehicles over the past few years from auto nation and will go back to them in the future for all of our buying needs.

We have bought several vehicles over the years from Auto Nation and with the great service we have had will continue to buy from them in the future.

Prompt service, timely communication

service done in a reasonable time--added bonus car was washed -- got some good info about software. all employees I encountered were very professional and courteous

We are return customers to AutoNation Ford Westlake and wouldn’t go anywhere else. Our salesman, Will, was fantastic and the help we received from Sam to find the right vehicle was perfect. Anthony in finance explained everything we needed to know. Love this dealership and the people are amazing. Thank you!

I just purchased a vehicle from this dealership in Westlake Ohio. Richard Strausser was so very helpful. He was honest and upfront about everything. He saw my transaction thru to the end, never pressuring or steering. I am so thankful for his assistance and sincerity. The whole team worked beautifully together. Avery nice place to be.

Very good dealer, have used for 20 plus years. Hans did a great job working with me to get exactly what I wanted in my truck.

we love it here! friendly and great communication

From start to finish I had a great experience, everyone was very nice. I first dropped my Fusion off for an oil change, and went to the show room to discuss my lease end options. That turned into getting a new car, a Bronco Sport! Every person that I talked with that day, between sales and financial, was knowledgeable and genuine. I didn't get the sense of this is just another sale. They answered my questions and concerns. They really worked with me, understood what I wanted, and made it happen! Always a great experience at Autonation Ford Westlake.

We have purchased 2 vehicles from AutoNation and had good luck. On a recent service visit, my problem was addressed and rectified quickly!

Never again...Waste of your time.

have always been very cordial, and serviced my vehicles promptly and courteously

I have been going to Auto Nation Westlake for years and I always leave happy and satisfied. Everyone is always friendly, polite and courteous. I never feel pushed into unnecessary repairs or taken advantage of.

Had an issue with charge port door, got it fixed, better than new!!

If you are contacted by Amar Assad to buy you car - DO NOT WASTE YOUR TIME! Spent hours wasting our time on site on an offer they emailed over to hear "we will call you with a final offer" and then they never picked up the phone again. WASTE OF TIME. AVOID.

they are kind and courteous to your needs.

didnt honor pricing on ford maverick. tried for high interest rates on perfect credit. shady dealer

Service department ,doesn't listen to customers concerns. Condescending attitude,poor people and listening skills. Seems to be the department culture. They don't offer a high level of customer service. The sales staff is entirely different and provides a positive customer experience.

My new ride! Great customer service!

Everyone is friendly and helpful, they aren't pushy with the add ons. Done in a timely fashion.

Very pleased with the level of service from both Vincent and Danny! Fast finance process, in and out with a new vehicle.

Friendly people. Good service. Listened to my concerns.

Daniel Coffey was an excellent salesmen. He got me in a car that suited my needs and my budget without being pushy. He’s knowledgeable, personable and someone we hope to buy cars from for years to come. This is our 4th car from autonation Westlake and we don’t plan to ever go anywhere else. Thank you for an excellent car buying experience!

I had a good experience at AutoNation Westlake. They advertised a used F150. I had been doing online shopping for a pick-up truck for years. Finally I decided to take the plunge, and I saw one online at AutoNation Westlake and decided to look at it. Four hours later I drove it home. I didn't really need one until Spring of 2022, so I could afford to be picky. Luckily, online shopping really eases the burden of driving all over the city looking. Everyone I dealt with in the buying process was pleasant, helpful, and seemed eager to do business with me. I'm enjoying my new truck, my first truck. I had no idea pick-up trucks could be so quiet and smooth and quick! Thanks AutoNation Ford Westlake.

I had a great experience at AutoNation. I went there knowing what vehicle I wanted and had it within two days. They definitely helped me out! Get your next car from them, this is where I’ll be car shopping from now on. Also ask for Dylan Clark, he is who helped me and was awesome the whole time.

as described by others already, the helpful, courteous employees and comfortable waiting area are above the norm - I'm new to Ohio and impressed by the universal friendliness I've found - even wrapped in a car repair!

Earlier this year I took my F150 in for an issue with a repair from the previous year covered under a Ford extended coverage warranty. the dismissive attitude of the service manager Barry Tubor and flat out refusal to contact the warranty department was appauling. his attitude was absorbed by the service rep at the counter as you would expect. After 10 years of service at this dealer I was expecting a bid of customer focus but I received the opposite. He was unwilling to give me a reason for his refusal to address the issue or even attempt to deal with Fords Warranty folks. I contacted Fords Extended coverage department as well as another Ford Dealer (Kowalski Ford in Avon Lake). Jason in Service was a gem working with me and the Warranty folks with an attitude of customer service/focus and communication. guess where I'll be taking my business in the future

I recently had a flat tire and was sitting just off the I90 freeway. I called roadside assistance with the number I was given from your Establishment. Waited no more than 1/2 hr for a tow truck. Took my car to your service department which was after business hours. Recieved a call, the next morning to let me know my tire would be replaced and fully covered by my tire plan. I'm very pleased with their prompt service. I would highly recommend.

they are always very nice and accommodating.

Rude, belittling, arrogant, and unhelpful. These are some of the words I use to describe this place to others. I will never be returning to this location or any others due to there answer on every question is “well it’s corporate we can’t do anything” this is not how this should work the vehicle I looked at was in rough shape I being a mechanic and able to do repairs myself not a huge issue but for the average consumer walking in they are going to be spending a lot of money right after they get the vehicle to fix the issues. I also brought a vehicle to trade in and they gave a wildly low trade in value not even close to Kelly Blue Book fair trade in value. If you do plan on going here please look up your vehicles prices and do not let them take advantage of you, because they most certainly will when they are shaking your hand and smiling to your face.

courteous and professional staff, Melissa, who handled my current repair. she is very professional, also kept me in the loop concerning parts that had to be ordered, and repair process. very courteous and helpful. would recommend AutoNation Westlake always.

Great staff with excellent customer care

I sent this email to the General Manager of Autonation but received no response so I am posting it here. Good evening Mr. Szalai, Thank you for the email reaching out about my recent visit to your dealership. Unfortunately, I cannot say it was a visit that left me happy. Let me give a little background to the situation. Several weeks ago I completed the instant offer on Kelly Blue Book and Autonation Westlake was one of the dealerships that reached out to me to give me an offer. I spoke with Mr. Kucinich on the telephone and he gave me an offer in the $3,000.00 range I believe. This was the lowest offer of all of the ones that I received from Carvana, Vroom, Carmax, Autonation and others. I informed Mr. Kucinich that I would not be selling my vehicle to Autonation for this price. Several weeks went by and I received an email from Mr. Kucinich, I'm sure it was an automated email, but it inquired if I was still in the market to sell my Ford Fiesta. I replied that I was still in the market and that Carvana had offered me $6012.00 and asked if he could beat that price. He replied with the following "Hi Erik, It appears KBB might have missed this one. Is it possible that you would be able to bring your Fiesta by sometime today or tomorrow? With it's exceptionally low mileage, we just may be able to satisfy your request. Please let me know. Sincerely, Gary" With this response I scheduled an appointment for Thursday August 26th at 7:00 PM to come in and speak with Ms. Kucinich. I met with Ms. Kucinich and had the vehicle appraised and she offered me approximately $4300.00. She asked if I wanted to proceed that night and I told her that I was not going to proceed at all due to the low offer. I informed her that Carvana was offering approximately $6000.00 and she went to speak with someone to see if she could get the offer raised. She came back to me and said that they could not come near $6000.00 but would give me $500.00 more for a final offer of approximately $4800.00. I told her that I would not be selling my vehicle to Autonation. I then left the dealership. While I was at the dealership everyone was kind and friendly so my complaint is not with that. My frustration is that Mr. Kucinich was provided the amount that I would need to sell my vehicle to autonation and led me to believe that he may be able to reach that number which would have been any amount over $6012.00. Instead I was offered an insulting $4800.00. I understand the dealership needs to make money on the vehicles so I'm not even upset about the amount of the offer. What I am upset about is that Mr. Kucinich had to have known there was no way he was going to be able to actually meet the number that I needed to complete a sale. The entire visit was a complete waste of my time and I feel that it was just a ruse to get me into the dealership. I understand that a firm offer needs an in person appraisal and that can affect the value but there was such a large gap in the offer and the number that I had requested that I don't believe for one second that Mr. Kucinich was sincere in his email that he may be able to satisfy my request. I have purchased 3 vehicles and leased 1 at Autonation Westlake, two of them with maintenance plans. I have spent a considerable amount of money with Autonation Westlake and have been loyal in providing my business and recommending others to purchase here. I have had pleasant experiences with the Sales staff and the Service staff. Unfortunately with this visit and an issue with the titling of the 2020 Ford Escape that I purchased, I feel that I will no longer purchase vehicles from Autonation. After my current lease of my 2020 Ford F-150 is up I will likely take my business elsewhere and no longer utilize the Service department either. This visit has left me feeling insulted that Mr. Kucinich had no consideration for my time and had no actual intention in making a deal for my vehicle.

AutoNation Ford Westlake is an Awesome place to take your vehicle for any kind of service. The guys there are truly professional, from the people who check you in to the service techs to the ladies who check you out. They also try to get your vehicle in and out as quickly as possible.

Robert Atkins Was great! I highly recommend him if you purchase a new vehicle there. I was in and out in 2 hours with a trade in!

Hey car shoppers! Westlake AutoNation delivers great customer service . Stop by or call and ask for Brittany she will exceed your expectations! She will load your car buying experience using every tool at her fingertips! Great people skills, too!

Bought a brand new 2021 Ford Escape on 6/1/2021, after a few weeks I noticed one side of the liftgate stuck out further than the side of the vehicle, schedules a service appointment to be told I had to schedule a appt with collision department. Schedules the appt for the following week, went to pick up my vehicle to find the side that stuck out further now is pushed in further, the tail light from the liftgate to the vehicle does not line up. Spoke to Paul (collision manager) when I arrived to pick up the vehicle regarding the liftgate still not properly aligning only to be told "well we did the best we could and it's not going to align properly, the only other thing I can do is bend metal which I'm sure you don't want done" I have placed calls to Paul for a week with no return call, called again today with my number blocked due to caller ID on their end, low and behold Paul answered. Paul stated "all I can do is take another stab at trying to get it fixed" I explained to Paul it is a brand new vehicle and if you have to order a new liftgate that's what needs to be done, Paul stated "I do not think Ford will go for that" I in return said so I am supposed to drive a brand new vehicle with the liftgate not properly aligned with the tail light, Paul then stated "yes"!!! Needless to say I will never buy another vehicle from them nor take my vehicle back to them for ANY service!! Will be placing a call to Ford!!

AutoNation Ford of Westlake told my wife she needed new calipers 4 days after the brakes and rotors were replaced. Calipers were checked to be fine. AutoNation refused to do recall work because of it. Will seek a reputable Ford Dealership to do the work. Then told her there was a oil leak on the entire engine when it was a missing oil plug seal and sensor leak we knew about. Again checked and repaired by a organization that was not looking to prey on the customer.

Excellent job detailing inside of car.

Bob Walker was our salesman, explained everything to us about the 2018 Hyundai Tucson we purchased. We had the most pleasant experience here and we will definitely be back to purchase another car!!

Can was parked for awhile and were rusted to the point of causing vibration. Contact Auto Nation Westlake, talked with Mike to find out if I could come in and leave the car for brake assessment and service. They were able to squeeze it in for service and gave me a dealer car to drive. Brakes were done the next day. Thanks to their quick service and loner car, I was able to take care of everyday chores.

Bob walker was fantastic. Such a nice , funny, honest, person. He was definitely not a creepy car salesman. He will get the reference. Lol. DJ or Dennis as I call him is Awesome and wonderful. Bob you owe me $ for saying nice things about DJ!!! I will be back for my next car in 3yrs!!

We have had 2 vehicles with Ford Westlake since 2010 Focus and recently getting our 2020 Escape and have always had the best customer service from the Sales staff, especially David Solomon with our recent purchase; incredible guy, to the mechanics and Staff who work in that department, as well. Everyone is always so friendly and very professional. Our oil changes are done in a timely fashion and if there has been an issue they took care of it immediately. We always recommend Ford Westlake to people! Thank you for treating us so good and always making us feel welcomed!

Great service from Bob Walker! Made the situation smooth and enjoyable... knew exactly what we needed and I highly recommend Bob and The entire car purchase experience -

The salesman was great and the deal we made was perfect for me. I love the car It is beautiful. The leasing agent was extremely helpful too.

Excellent service and Facility is always clean and staffed.

I felt really comfortable the whole time I was there, never pressured to buy a car and wasn?t rushed when looking even though I was there closely to the closing time.

Truck is clearly running better with the needed and recommended maintenance .

I have been looking at the 2006 LJ they are selling (here’s the link https://www.autonationfordwestlake.com/used/Jeep/2006-Jeep-Wrangler-d9779f5c0a0e09b14764d4072fbf964c.htm?searchDepth=2:19) and when I drove out to test it, I found an issue where it won’t shift into 4L properly (most likely a linkage issue with the transfer case). Also the light in the dash is burnt out letting you know if 4WD is engaged. I was told that the issues would be fixed and they would call me once they were. I got a call from the salesman the next day saying the issues were fixed so I drove back out there (a 45 minute drive) only for me to find out it’s not fixed. I was further told they were going to call me the next day once their mechanic looked at it (again). I didn’t get a phone call the next day until I sent a text to the salesman asking for an update. He immediately called after the text and told me the mechanic can shift it into 4L once he puts the Jeep into reverse (not a fix at all, you only shift into 4L from neutral) and that there’s no issue. I caution anyone buying a used vehicle to thoroughly check everything to make sure it works before buying. I had my check book ready to write a check until we found the issue with 4L. Just a very unpleasant experience and recommend looking elsewhere for a vehicle. Note: just read some other recent reviews about the salesman Robert (goes by Adam) trying to scam them and I’m not surprised. He seemed very shifty to me when I disclosed the issue with the Jeep to him.

Work was performed in a timely manner. The staff was friendly. The waiting room was clean and orderly.

Went in for servicing and they went above and beyond to fix a small paint imperfection caused by a non caring, selfish and cowardly motorist...Gratis! Highly recommended services. Thank You!!!

Consistency every time I visit!

Consistently provides great service. Gets you in quickly. Staff knowledgeable and courteous. Facility is very nice. Repairs are well done. Will continue to use this dealership for maintenance and repair.

Took a little longer because of wrong parts were delivered . Work to vehicle seems good, no issues

The shuttle driver was great!! Work was completed in a reasonable time

They will take good care of you and help you with whatever you need.

They are professional and honest. The staff always put me at ease, the best deals are worked out. I love my New car Sales lady Janet Zanko. She won't put me in something that's out of budget. I love AutoNation Ford Westlake! I won't go anywhere else...

Didn’t have part ready, wrote up invoice incorrectly, over charged bill and not able to issue refund. Not happy, will now be going elsewhere for service…

I have been a long-time customer of AutoNation Ford Westlake and have always received excellent services from them. I have always been treated respectfully and courteously. I have been made to feel like a valued customer. I have bought many cars from them, and I have always taken advantage of their services provided to me by the service center. I highly recommend them to others hoping to have a positive experience with purchasing a car and having terrific car maintenance and repair services.

I made an appointment for my 17 year old son For an oil change on his car. when he got there they said he also needed other things done? It ended up costing me $150.00! He did not know any better! They should have called me for additional work being done! So watch if you send your child up to get an OIL CHANGE!

The people are very friendly, the technicians are fantastic. They have taken the best care of all my vehicles for over 30 years.Down side is I asked if there were any coupons out and they said they didn't know. 3 days after my service I received a coupon that was only good for 20 days. Just a little disappointed. On a side note; the body shop is fantastic also. Paul is FANTASTIC!

I was in an e trembly bad situation with my vehicle and there was no help to be had from the previous dealer or Ford customer service. Dean from Auto Nation reached out to me and did everything possible to assist to make everything right. He nor Auto Nation had anything to do with the original problems but they made everything right and I am one happy customer. Thank you Dean @ Auto Nation Ford Westlake.

Melissa made my service experience wonderful! Everything was explained, the service was finished on time, and I was very happy with the results! I highly recommend AutoNation Ford Westlake. They have amazing customer service!

Thank you so much for the quick service. Kevin was super helpful and super knowledgeable. I appreciate the wonderful customer service!

Brought car in on Tuesday, May 11, to check tires (2) that have repeatedly been loosing air every two to four weeks. Tech said he could not detect any leaks. May 15, low tire pressure again appeared, tire pressure at 27psi. , we added air, and returned to dealer on May 17. This time they found nail. We all know what this means. we expect other tire to lose air in the next 2 weeks. Will have to return again.

Great customer service. Always lets us know what the car needs or could use in order to keep it on top top shape and running.

As usual I had a positive experience at AutoNation Ford Westlake. Pleasant surroundings include an updated clean waiting area with new, clean restrooms. Also WiFi and a television while you wait. Friendly and professional customer service for the 10 years I?ve been coming here.

Great experience. Brittany Brown in sales is wonderful.

HIGHLY RECOMMEND YOU TAKE ANY PRE-OWNED VEHICLE TO YOUR MECHANIC FOR AN INSPECTION. The AutoNation “125 Point Inspection” does not include routine functions of the vehicle. I purchased a used vehicle and have been back to the Service Department multiple times (6) to have things looked at. Unfortunately, over the course of having my car for less than 3 months, I drove too many miles and now have been told I am over my mileage allowance for the warranty despite notifying them about the issue prior to driving so many miles. Frustrating to say the least.

HIGHLY RECOMMEND YOU TAKE ANY PRE-OWNED VEHICLE TO YOUR MECHANIC FOR AN INSPECTION. The AutoNation ?125 Point Inspection? does not include routine functions of the vehicle. I purchased a used vehicle and have been back to the Service Department multiple times (6) to have things looked at. Unfortunately, over the course of having my car for less than 3 months, I drove too many miles and now have been told I am over my mileage allowance for the warranty despite notifying them about the issue prior to driving so many miles. Frustrating to say the least.

Seems like their operation needs a ton of improvement on all fronts.

Bought a 2021 explorer my sales man was Assad very helpful throughout sale process will be happy to do business with them again

Great service and helpful people. I always use them for all my car needs

It is unfortunate that advertised prices are different than actual car prices at Autonation Ford, the total cash price should always be the advertised price, so there would be no question as to the final price before tax and title. We believe every salesman and every dealership is entitled to make a profit, but not at the expense of deception. It would well serve Autonation Ford Westlake to re-examine their advertising practices as well as train their sales staff as to actual pricing. We are an A-Plan family, but we have always expected to support FoMoCo and buy vehicles for the lowest possible price structure regardless if it is A-Plan or not. Wayne Huizenga would agree that character and honesty is always the best practice.

Best service and friendly staff

Smooth experience, pleasant employees, acceptable wait time

Great working with the group. On top of what was going on with my vehicle, and have me updates throughout the process

I had such a great experience buying and selling to AutoNation. Everyone we talked to was nice and very helpful. Brittany Brown was so great throughout the whole process. I could not have asked for a better experience with buying a car because we all know how stressful it can be. My husband and I were in and out of there within 2 1/2 hours. Normally car buying can take all day. But not at AutoNation, even with their short process everything was done right and it made the process so much less stressful.

Drove 357 miles one way to take possession of a van. The vehicle was not ready for delivery and in dangerous driving conditions with loose wiring and rotted brake lines. missing spare rattled above 45 miles per hour, and filthy.

If you would like to be lied to and deceived then look no further, you have found your group of car sales xxxxxxxx. I had a very specific search for a Mustang that was to be given as a gift. I found what I thought I was looking for at this place based on everything I see in the listing. I moved forward and placed a deposit and stopped my search. I am out of state so had someone drive 4 hours to pick it up and when he arrived it was not what was advertised, classic bait and switch. No apologies or discounts just blaming it on a third party who writes their ads. Have a little accountability you dishonest xxx. Don't trust a word they say and I would recommend looking elsewhere unless you don't mind being lied to.

My service rep was excellent, services were thorough and staff was polite and accommodating.

Excellent as always! My Service Rep, Jason, isn’t just professional but he is also caring.

The sales guy was great. We like the vehicle we got for our daughter. But when the time comes for the paperwork, that's when things get shady. They lump tax etc into the final price in the paperwork. It wasn't until I got the title that I saw the actual price paid for the car. After I deducted the warranty cost, doc fees, title/reg fees, there was an $800 overcharge. When I contacted them to find out why, I was told that it was an "appearance protection" fee that was applied to the car to protect the interior from spills and stains and the clearcoat from peeling or chipping. This is something we didn't ask for nor agreed to. I have always been loyal to businesses I deal with until I feel they have done me wrong. I doubt I will be doing anymore business with AutoNation since they didn't seem interested in making things right.

Amar and the whole sales team made my experience quick and painless. I knew what I was looking for and he quickly narrowed it down to a few models that they had available on hand. I was in and out within 3 hours. I highly recommend Westlake Autonation.